Easy English Conversations

Easy English Conversations
between Two Students
This is a typical Easy English Conversations between Two Students.
Characters
Saniya and Sandhiya
Saniya : In which class are you studying?
Sandhiya : I am in Eighth Standard. What about you?
Saniya : I am in Ninth Standard.
Sandhiya : Do you come to school by bus?
Saniya : Yes. I travel by bus. I have to catch Route No. 24 bus.
Sandhiya : It has passed on just 15 minutes before.
Saniya : There is another bus at 4.45 p.m.
Sandhiya : Who is he leaning on the iron pole?
Saniya : He is a beggar. He is a trouble to the passengers.
Sandhiya : He seems to be blind.
Saniya : We must help the blind people.
Words to Know
1. Studying
2. Travelling
3. Leaning
4. Catch
5. Passed On
6. Iron Pole
7. Beggar
8.Trouble
9. Passengers
10.Blind

during School Admission
This is a typical Easy English Conversations during School Admission.
Characters
Kathir and Head Mistress
This is a typical Easy English Conversations during School Admission.
Characters
Kathir and Head Mistress
Kathir : Good morning! Madam.
Head Mistress : Good morning. Sit down. What do you want?
Kathir : I want admission into Sixth Standard.

Head Mistress : Where did you study last year?
Kathir : I studied in Tirumangalam.
Head Mistress : Then why do you want admission here?
Kathir : My father has been transferred to Madurai Branch.
Head Mistress : What is your father?
Kathir : He is a Bank Officer.
Head Mistress : Where is he?
Kathir : He is seated there. Shall I call him?
Head Mistress : Fill in this application form and come in the afternoon.
Words to Know
o Admission
o Studied
o Transferred
o Bank Officer
o Seated
o Call Him
o Fill Up
o Afternoon

at The School Assembly
This is a typical Easy English Conversations at The School Assembly.
Characters
Head Master and Students
Head Master : Dear Students, you must be in time for the Assembly.
Students : (In chorus) Yes Sir.

Head Master : What day is today?
Students : Today is Wednesday.
Head Master : Kamala, when did we get independence?
Students : In 1947, Sir.
Head Master : Do we celebrate Independence Day every year?
Students : Yes, Sir.
Head Master : On what day do we celebrate Independence Day?
Students : On August 15th Sir.
Head Master : Do we hoist the flag on all days?
Students : Yes, sir.

at Grammar Class
This is a typical Easy English Conversations at Grammar Class.
Mala and Teacher
Teacher : Mala, Stand up. What am I teaching now?
Mala : Sir, you are teaching grammar.
Teacher : Sundar, look at the board. See the word. Grammar : IS the
spelling correct?
Mala : Yes, Sir. The spelling is correct.

Teacher : I am now going to teach you about nouns. What is a noun?
Mala : A noun is the name of a person, a place or a thing.
Teacher : Kolkata is a big city. Here are two nouns.
Mala : Sir! What are they?
Teacher : Kolkata and city.
Mala : What kind of nouns are they, Sir?
Teacher : Kolkata is a proper noun and City is a common noun.
Words to Know
 Teaching
 Correct
 Noun
 City
 Common
 Board
 Now
 Watch

about The English Teacher
Teacher and Sanjay
Teacher : Where is Kannan?

Sanjay : Sir, He is absent to-day.
Teacher : Why is he absent?
Sanjay : Sir, he has gone to Tiruppur to attend his sister's marriage.
Teacher : Has he sent the leave letter through you?
Sanjay : No, Sir.
Teacher : Then it is very bad. You must not be absent without leave
letter.
Sanjay : Yes, Sir.
Teacher : Have you answered the paragraph questions?
Sanjay : Yes, sir. We have.
Teacher : Boys, Look at that picture on the wall.
Sanjay : Who is he?
Teacher : He is a Bengali Poet named Tagore.
Sanjay : Sir, I know about him very well. He got Nobel Prize for
literature.
Words to Know
 Absent
 Attend
 Questions
 Pictures
 Poet
 Know
 Bengali
 Literature
about Late Coming
Characters
Teacher and Vinodh
Teacher : Vinodh, why are you late today?
Vinodh : I came on foot. I have an injury in my leg.
Teacher : Yesterday also you came late to English class.
Vinodh : I came with my father in bike. We were held up in traffic jam. I

will not excuse you hereafter.
Teacher : How many marks did you score in English I paper?
Vinodh : I scored 60% sir.
Teacher : In English II Paper?
Vinodh : I scored 48% only.
Teacher : Then you are careless in learning grammar.
Vinodh : I shall try to improve, Sir.
Words to Know
 Late
 Injury
 Traffic Jam
 Excuse
 Hereafter
 Scored
 Careless
 Improve
about Leave Letter
Characters
Ranjith and Teacher

Ranjith : Good morning Sir. My friend Visu has given a leave letter.
Teacher : Why is he on leave?
Ranjith : He is celebrating his 8th Birthday in his house.
Teacher : Why did you not attend the function?
Ranjith : I will meet him this evening.
Teacher : Have you purchased any gift for him?
Ranjith : Yes Sir. I have purchased a story book for him.
Teacher : What is the cost of the book?
Ranjith : The cost of the book is Rs. 24/-.
Teacher : Will your parents go with you?
Ranjith : Yes Sir.
Words to Know
 Friend
 Leave Letter
 Celebrating
 Birthday
 Function
 Purchased
 Gift
 Cost
about A Sick Student
Characters
Teacher and Kannan

Teacher : What is the trouble with him?
Kannan : Sir, he has fainted.
Teacher : What is the reason?
Kannan : He came to school without taking breakfast.
Teacher : What is his father?
Kannan : His father is an Accounts Officer in the Taluk Office.
Teacher : Do you know the phone number of this house?
Kannan : Sir, I don't know. But I know his father and the office.
Teacher : Then go and inform him.
Kannan : Yes, Sir. I shall go.
Teacher : Give him water and hot tea.
Kannan : Yes, Sir.
Words to Know
 Trouble
 Fainted
 Reason
 Breakfast
 Office
 Phone
 Officer
 Inform

about reason for absence from class
Teacher and Vairamuthu
Teacher : Vairamuthu…
Vairamuthu : Present Sir.
Teacher : Why were you absent yesterday?
Vairamuthu : I attended my sister's marriage yesterday.
Teacher : Why did you not send a leave letter?
Vairamuthu : Because I was in a hurry yesterday.
Teacher : Where was the marriage held?
Vairamuthu : It was held in K.K. Nagar.
Teacher : When was the function over?
Vairamuthu : The function was over at 12.30 p.m.
Teacher : You could have attended it in the evening.
Vairamuthu : Sorry sir. I could not. Because I had to go with the couple.
Teacher : Hereafter I will punish you for not sending leave letter.
Vairamuthu : Sir, I will not do so hereafter. Please excuse me.
Words to Know
 Absent
 Marriage
 Hurry
 Function

about Computer
Teacher and Student
Teacher : Kamesh, Do you know how to operate?
Student : Sir, I am learning.
Teacher : When did you start training?
Student : Only two days back Sir.
Teacher : Be confident. Don't be shy. Can you see the programme?
Student : Yes Sir. It is well planned.
Teacher : There is your friend Mugesh. Look at him.
Student : He is also having training under Mr. Gopal only from yesterday.
Teacher : How much time will you take?
Student : I will take only 30 minutes, Sir.
Teacher : Our H.M. will go round all the computer classes today .
Student : Yes Sir. We are happy to meet him.

Words to Know
 Operate
 Learning
 Training
 Confident
 Programme
 Planned
 Shy
 Computer
in introducing A Friend
Mahesh and Suresh
Mahesh : Good morning both of you. He is my friend Suresh.
Suresh : Good morning. Who is he?
Mahesh : He is Rahul.
Suresh : Good Morning Suresh.
Mahesh : Where are you studying Rahul?
Suresh : I am studying in St. Mary's High School.
Mahesh : Do you come to school by cycle?
Suresh : No. I come to school on foot. What about you Suresh?
Mahesh : I attend the school by bus.

Suresh : Do you like to witness cricket match?
Mahesh : I am interested in watching one day matches.
Suresh : Very fine. We shall go to Racecourse grounds to watch one-day match.

in a Library
Balan and Hari
Balan : Are you coming from the library?
Hari : Yes. I was there from 2 p.m.
Balan : What book are you having?
Hari : It is a book on quiz.
Balan : Are you a member of the library?
Hari : Yes. I am a member from January 2005.
Hari : Do you want to become a member?
Balan : Yes. What is the membership fee?
Hari : You must deposit Rs. 100/- only.
Balan : What is the monthly subscription?
Hari : There is no monthly subscription.
Balan : How many books can we borrow at a time?
Hari : We may borrow three books at a timed.
Balan : Well. I will soon become a member of the library.
Words to Know
 Library
 Quiz
 Member
 Fee
 Deposit
 Subscription
 Borrow
 Soon
at The Play Ground
Hari and Raja
HARI : What is he doing with the roller?
RAJA : He is levelling the ground.
HARI : What is he doing with the spade?
RAJA : He is removing the grass and thorns with the spade.
HARI : Where is our P.E.T Master?
RAJA : He is there giving directions to the students.
HARI : When is our sports Day?
RAJA : The sports day is on Saturday the 23rd of this month.
HARI : Who presides over the sports Day function?
RAJA : Our D.E.O presides over the function.
HARI : Do you take part in any event?
RAJA : I take part in long jump.
Words to Know
 Roller
 Levelling
 Spade
 Removing
 Grass
 Thorns
 Directions
 Sports Day
 Presides
 Function
in a Cricket Match
Drill Master and The Captain
Drill Master : Boys… Practice well today.
Captain : Yes Sir.
Drill Master : Who is our opponent?
Captain : The V.C. High School team is our opponent.
Drill Master : Have you taken all the bats and balls?
Captain : Yes sir. We have four bats and three balls.
Drill Master : Do you know the ground where the match is played?
Captain : It is to be played in Railway ground.

Drill Master : Go by bus and have net practice.
Captain : Will you be present during our net practice?
Drill Master : Yes. I will come.

between The Traffic Inspector and The School Student
Inspector and Student
Inspector : Get down. You are on the wrong way.
Student : Sir, I am sorry. I did not see the signal.
Inspector : You must be careful in crossing the road.
Student : Yes, Sir.
Inspector : Where are you studying?
Student : I am studying in Don Bosco School.
Inspector :I shall visit your school one day.
Student : You are welcome sir.
Inspector :I will deliver a lecture on Traffic rules. I shall meet your Head-Master.
Student : OK Sir. I will inform our Head-Master.
Words to Know
 Get Down
 Wrong Way
 Signal
 Careful
 Crossing
 Visit
 Meet
 Traffic Rules
in a Big Family
Grand Mother, Father, Mother, Child and Daughter
Grand Mother : Son, What are you talking to Gomathi?
Father : I am showing her the moon.
Daughter : When did it rise?
Father : It had risen one hour before. It is a full moon day.
Daughter : Can we see the moon during No-Moon Day?
Father : During Amavasai the sky will be completely dark.
Child : What is the white ball through the window?
Mother : No. It is not a ball. It is the full moon.
Child : It is very beautiful.
Child : Grandpa is calling us for supper. We shall go.

in The Dining Hall
Father, Mother and Son
Father : Why are you slow in eating?
Son : I am not well. I am suffering from cold.

Father : Did you tell me yesterday?
Son : I forgot to tell you.
Father : After meals go to the medical shop and get some table.
Mother : He told me and I forget to tell you.
Father : Apply for leave today.
Son : No. My teacher will not permit me. I must go to school.
Father : Go to the medical shop and then go to school.
Son : Yes Father. I will do so.

Over Telephone
Anusiya and Ganesh
Anusiya : Hello Ganesh! How are you?
Ganesh : Hello Anusiya! I am fine.
Anusiya : Have you done the homework in Maths?
Ganesh : No. I am ill.
Anusiya : Will you come to school today?
Ganesh : No. I will send a leave letter.
Anusiya : What is your trouble?

Ganesh : I am suffering from head ache.
Anusiya : Did you consult a doctor?
Ganesh : No. I am taking tablets.
Anusiya : Is your Mother at home?
Ganesh : Yes. She is.
Anusiya : Shall I come for help?
Ganesh : Please come to inform me about the lessons taught today.

in Birth-Day Invitation
Raja and Arun

Raja : Dear Arun, How are you?
Arun : Quite O.K. You are welcome.
Raja : I am celebrating my Ninth Birthday day after tomorrow.
Arun : Well. Where is the function arranged?
Raja : It is arranged in a Kalyana Mandapam.
Arun : Where is it?
Raja : It is just next to my house.
Arun : Will your uncle from Trichy attend the function?
Raja : No. He is unable. But he has sent me a camera as his birthday present.
Arun : Who is she?
Raja : She is my sister. She is doing B.Sc. in Madurai.
Arun : I invite both of you to the function.
Words to Know
 Welcome
 Celebrating
 Arranged
 Unable
 Camera
 Invite
 Function
 Next
between Sister and Brother
Kamal and Manju
Kamal : Sister, we have our school Annual Day today. Will you attend?
Manju : Yes. I will. I have to apply for leave.
Kamal : There are several sports items.
Manju : Do you take part in any event?
Kamal : Yes. I am taking part in 200 meters race.
Manju : When will the prize distribution function begin?
Kamal : It will be at 6.30 p.m.
Manju : Who is presiding over the function?
Kamal : The District Collector presides over the function.
Manju : Who distribute the prizes?
Kamal : The wife of the District Collector will distribute the prizes.
Words to Know
 Annual Day
 Several
 Take Part
 Event
 Function
 Presides
 Prizes
 Distributes
during Train Journey
Ramesh, Shobana and Kumaran
Ramesh : Shobana… When did you arrive at the station?
Shobana : I came here at 5 p.m.
Ramesh : Which train are you waiting for?
Shobana : I am waiting for the Pandian Express.
Ramesh : What is the time of departure?
Shobana : 19.40 hrs.
Ramesh : Have you reserved?
Shobana : I have reserved two tickets for me and my brother.
Kumaran : We are going to our grandfather's house.

Ramesh : Where does you grandfather reside?
Kumaran : He resides at Thillai Nagar in Trichy.

about Tour Program
Student and Teacher
Teacher : Madan… Come on. Bring your camera to take a snap of the tall building
there.
Student : What is that Sir?
Teacher : It is the lodge where we stay.
Student : What is the name of the lodge?
Teacher : It is Karnataka Palace.
Student : Shall we go round the famous lake here?
Teacher : Yes. We shall go and have a ride in the boat.
Student : What are they doing?
Teacher : They are playing and running.
Student : The driver is not there. Where has he gone?
Teacher : He has gone to the hotel for tea.

in The Park
Mohan, Lavanya and Srileka

Mohan : Look at the birds. They are beautiful.
Lavanya : There is a parrot above my head. It is very nice.
Srileka : Oh! There you can see the peacock.
Mohan : There is the owl and cuckoo bird.
Lavanya : We can see the eagle also.
Srileka : Who are standing near the peacock?
Lavanya : A boy and a girl are standing near the peacock.
Srileka : What are they doing?
Lavanya : They are admiring the beauty of the peacock.
Mohan : We had a nice time today in the park.

at A Cinema Theatre
Akbar and Ragul
Akbar : When did you start from your house?
Ragul : I started at about 4.30 p.m.
Akbar : Was there a crowd in the ticket counter when you came?
Ragul : When I came the counter was free.
Akbar : Today there is less crowd.
Ragul : Who is he on the screen?

Akbar : He is Vadivelu the comedian.
Ragul : Recently he is the popular comedian.
Akbar : The film Maruthamalai is very famous.
Ragul : Yes. It is true.

during Taking Bath in Sea
Balu and Suresh
Balu : Suresh… Have you taken bath?
Suresh : I have finished. Why don't you go?
Balu : I am ready. But I am waiting for the three persons bathing there.
Suresh : They will return only after half an hour.
Balu : I am following Indu to take bath.
Suresh : Whose boots are they?
Balu : They are mine. I will take them after my return from bath.
Suresh : Where is our bus waiting for us?
Balu : Our bus is near the entrance of the school.
Suresh : When will we start our return journey?
Balu : We will start at 12 p.m.
Words to Know
 Bath
 Finished
 Ready
 Return
 Following
 Mine
 Waiting
 Entrance
 Journey
 10.Start
in Temple
Mani and Kannan
Mani : Where is your mother going?
Kannan : My mother is going to the temple.
Mani : Who are going before her?
Kannan : They are my brother and sister.
Mani : What is she holding on her hand?
Kannan : It is a flower basket.
Mani : To which temple are they going for worship?
Kannan : It is Kaliamman Temple.
Mani : Shall we follow them?
Kannan : Yes. I am very glad
Words to Know
 Mother
 Temple
 Before
 Holding
 Flower
 Basket
 Worship
 Follow
 Glad
 Hand
in Church
Ramesh and Latha
Ramesh : What is that building?
Latha : It is a Church.
Ramesh : I thought it to be a mosque. How do you know that it is a Church?
Latha : Can't you see the cross on the top of the tower?
Ramesh : Yes. I understand. When will the prayer begin?
Latha : It will begin at 10 A.M.
Ramesh : Shall we enter the church? Will they permit us?
Latha : They will permit us if we like to go in.
Ramesh : Will there be service on all days?
Latha : It will be on Sundays and on the days of Christian festivals.

in Post Office
Clerk and Boy
CLERK : Boy what do you want?
BOY : I want to send money to my brother.
CLERK : Where is the money order form?
BOY : Sir… Here it is.
CLERK : How much do you want to send to your brother?
BOY : Rupees one hundred only.
CLERK : Where is your brother studying?
BOY : He is studying in Theni.
BOY : Sir, what is the money order commission?
CLERK : Five rupees.
BOY : When will the money order reach him?
CLERK : Your brother will get the money tomorrow. Don't worry.
in Telephone Exchange
Child and Clerk
Child : Sir, I want to book one STD call to Coimbatore.

Clerk : What is the number?
Child : 2625876
Clerk : Wait for some time. The line for Coimbatore is very busy.
Child : Shall I pay any advance?
Clerk : Give Rs. 30/-
Child : Here is as a fifty rupee note.
Clerk : Try to give correct change.
Child : I have no change. I shall wait.
Clerk : Who are they?
Child : They are my parents.
Clerk : Ask them sit down on the bench.

at The Reservation Counter
Clerk and Boy
Clerk : Boy… What do you want?
Boy : I want reservation of two tickets to Trichy.
Clerk : Give me the filled reservation form.
Boy : Here it is.

Clerk : There is no seat available on 5th March in Quilon - Trichy Express.
Boy : Is there any chance available in Nellai Express?
Clerk : Yes. There are two seats available in Nellai Express.
Boy : What is the fare please?
Clerk : The fare is Rs. 75/-.
Boy : What is the time of departure?
Clerk : The time of departure is 21.40.
Boy : Thank You Sir.

at The Bank
Manager and Student
Manager : What do you want?
Student : I want to apply for loan.
Manager : Where are you studying now?
Student : I am studying in Government Engineering College Salem.
Manager : What branch have you chosen?
Student : I have chosen Mechanical branch.
Student : I need a loan of Rs. 80,000//for my professional studies.
Manager : What is your father?

Student : My father is an Inspector of police in Mettur, Salem District.
Manager : I will sanction a loan of Rs. 60000/- only. It is the limit.
Student : Shall I bring my father tomorrow?
Manager : Yes. Meet me tomorrow morning with your father.

at The Wedding Ceremony
Naresh and Kamini
Naresh : Kamini we are going to attend my friend Ram's marriage.
Kamini : Of course… Sita is my school mate.
Naresh : Ram is an engineer in a private firm.
Kamini : Does Sita work in any office?
Naresh : No. She is a housewife.
Kamini : What is the time of the marriage ceremony?
Naresh : It is between 10.30am to 12 noon.
Naresh : You can see the Video-grapher in the entrance.
Kamini : Have they arranged Tiffin and meals?
Naresh : No. They have arranged only meals.
Kamini : Let us enter the marriage hall.
Naresh : That is Good.

at A Public Meeting
Ramgopal and Suresh
Ramgopal : Dear Suresh! Who is addressing the meeting?
Suresh : He is the MLA of the congress party.
Ramgopal : When is the election held?
Suresh : On Sunday the 12th March.
Ramgopal : How many candidates are contesting?
Suresh : There are seven candidates in the field.
Ramgopal : He is the first man speaking. Still there are four.
Suresh : When will the meeting come to an end?
Ramgopal : Perhaps at 10.30 P.M.
Suresh : Now-a-days election meetings are a nuisance.

at the Reception Counter
Reception and Guest
Receptionist : Good morning Sir. May I help you?
Guest : Good morning. I need a room.
Receptionist : Do you require a single or double room or a suite?
Guest : Well! A single room will do.

Receptionist : Please fill your name in this register.
Guest : May I know the tariff please?
Receptionist : It's nine hundred rupees a day.
Guest : Does it include breakfast?
Receptionist : No sir. It's just for the accommodation sir.
Guest : Is the room air conditioned?
Receptionist : All our rooms are centrally air-conditioned.
Guest : Do you have a restaurant?
Receptionist : Not one. We have three. We offer Indian, Western and Chinese cuisine
catered by the different restaurants.
Guest : Well! That's good news. I can choose different cuisine for different meals.
Receptionist : May I know the duration of your stay?
Guest : Oh! I haven't filled that column because I haven't decided on my period of stay
yet. It all depends on how early or how late I am going to finish my work. But,
tentatively, I shall write it as four days.
Receptionist : That'll do. Please inform us about your extension one day earlier.
Guest : Sure. By the way, do you have laundry facility here?
Receptionist : Yes. Please call up the housekeeping department and they will have the
clothes picked up.
Guest : How do I get the extension phone numbers for all the departments?
Receptionist : All the in-house phone numbers are in a list kept near the telephone.
Guest : Oh! That will do. Thank you. You have been very helpful.
Receptionist : My pleasure! I am here to help you.
Guest : Thanks. Well I am rather tired. Can you please ask the bellboy to bring my
luggage to the room?
Receptionist : Certainly. Here's your key.
Guest : Thank you very much.
Receptionist : You're welcome.

while Celebrating The Birthday
of a Friend
Sam, Yash, Raj and Steward
Sam : Hey! Yash! Have you been waiting for long?
Yash : Hi! Sam! I just arrived a few minutes ago. Yash is supposed to join us. Isn’t he?
Sam : Yes. He is. Oh! There he is! Hey! Yash we are here.
Raj : Hey Guys! Nice to see you both. Hope I am not late!
Sam : Oh! You are just in time. Sit down and relax. Shall we order some drinks?
Yash : That'd be fine. (to the waiter) Excuse me. Can I have your menu for the
beverages? (He brings it and they order some drinks for three).
Yash : Fine. Now tell me what's the occasion for this sudden invitation to dinner?
Sam : Friends it’s in honour of my birthday.
Yash and Raj :Happy birthday to you dear Sam. Happy birthday to you! What a
pleasant surprise!
Sam : Come on guys! It's just a pretext to meet you! You know well that we are grown
up enough not to celebrate birthdays!
Yash : Well! Whatever! It's 'a good thought. Once again, many happy returns of the
day!
Raj : That's right. Especially when we are so far away from home and families.
Sam : Yes. I got a bit nostalgic remembering how my dad and mom, sister and brother
used to make a lot of fuss on my birthday! They used to invite friends over for lunch,
dinner, etc. This morning they called to wish me. My mother's special instruction was not
to have dinner alone and to call friends over.
Yash : I understand. I too felt the same on my birthday last month. Most probably all
three of us are on our own for our birthdays for the first time.
Raj : Well! Mine is fast approaching. It is next month. Now I know what to do on my
birthday.
Sam : Great! So we have another invitation corning next month!
Yash : What to do? We have grown into men and moved out of home in search of
professional prospects and we have to make the best of the situation.
Yash : That's right.
Sam : Well! I think we should place our orders now.

Steward : Could I have the order sir?
Sam : Oh! Sure! Raj, Yash!! You both select what you want. For me, it's Chinese. One
chicken fried rice and mixed prawns and capsicum. (Steward notes them down)
Yash : I am taking Mughalai. Please make it paneer, aloo masala, tandoori chicken and
butter nan. (Steward notes them down).
Raj : I want South Indian special masala dosa, rava kichadi and vada. (Steward notes
them down)
Steward : How about some soup sir?
All of Them : No. Not for us.
Steward : How about the dessert, sir? You can also order later.
Raj : That'd do for now. Let's order dessert after we eat all this. Tell me how long will
you take to serve?
Steward : In a few minutes sir. We won't keep you waiting.
Sam : Very good!
(They eat and order some dessert)
Yash : That was a splendid dinner Sam. Doubly so, because, we shared it on your
birthday.
Raj : Yes Sam. Especially when we are so far away from home.
Sam : I am so happy you both shared the dinner with me today. Thanks a ton folks!
Yash : Actually we should be thanking you. By the way, Raj, you know now how to
spend your birthday. Don’t you? (in undertones) That's if you don't have better company
than us. (winks)
Raj : Oh! Sure! But we will choose another restaurant. Not that anything is wrong with
this place.
Yash : That's right. This is good. Still we will choose another so that we will get to eat at
other places too.
Sam : That's a good idea! So let's keep in touch.
Yash and Raj : Certainly. Bye for now.
Sam : Good night. Take care. See you.
Yash and Raj : Bye. Bye.
Sam : Bye. Bye.

at An Interview
Candidate (Raj Kiran) and Interviewer (CEO)
Raj Kiran : Good morning Sir.
CEO : Good morning. Please sit down, Mr. Raj Kiran. Well! I am Kishan Sharma The CEO
of this company.
Raj Kiran : So glad to meet you Sir.
CEO : Good to meet you too. Your CV is very impressive. You have done well in your
academics and have got through with flying colours!
Raj Kiran : Thank you very much Sir.

CEO : Well! Bright students like you generally proceed to foreign universities for higher
studies. How come you didn't opt for it?
Raj Kiran : First of all, my parents couldn't afford it. Secondly, I didn’t want to as I
believe Indian institutions offer quality education and it depends on the students to
make the best use of it.
CEO : Well! You have done B.E. in Computer Engineering and have proceeded to do MBA
and specialised in marketing instead of doing Masters in the same under graduation
subject. Is there any particular reason for it?
Raj Kiran : Well! I felt a technical degree along with Master in marketing would help me
move upwards in my career.
CEO : That is good thinking! Certainly that's why you are here for this interview. We are
looking for fresher with such an educational combination to take on as trainees.
Raj Kiran : Thank you very much Sir. Well! May I know how long the training will be?
CEO : Training will be for six months. Initially it will be held in Mumbai. Later, trainees
will be shifted to the regional offices for on-the-job training for another six months.
Afterwards they will be placed in anyone of the regional offices.
Raj Kiran : Is there any exam to be passed at the end of the training sir?
CEO : No. No exam as such. But you will be assessed for your performance through the
entire training period.
Raj Kiran : Sir, when will I get to know the result of this interview?
CEO : Say, within two weeks. You see, we have scheduled a number of interviews for
this week. You have a bright chance Mr. Raj Kiran. Best of luck!
Raj Kiran : Thank you very much Sir. You're very kind.
CEO : You're welcome!

at The Library
The Library Assistant (L.A.) and An English Language Teacher

(Ashok)
L.A. : Good morning, sir, May I help you?
Ashok : Good morning. I am looking for some books on English language teaching and I
would like to enroll as a member too.
L.A. : Oh! Sure. We have plenty of material on English language teaching. Please have a
look at the available range and if you are satisfied, you can surely enrol as a member.
Ashok : Oh! That's splendid! Where can I find them?
L.A. : Please go to the middle section and there is a full section to your right.
(Ashok visits the section and comes back to the front desk.)
Ashok : Oh! There is quite a stock. Now, may I know the rules for enrolment?
L.A. : Well. You need to fill in this application form and you have to be introduced by a
member of this library. Or else, you have to get the application counter-signed by the
head of your department or institution.
Ashok : Well! You see, I don't work for any particular institution alone. I am a freelance
trainer for Spoken English and Communication and work for various training institutions.
In other words, I am self-employed and I am the boss. But I know some of your
members and I can get the necessary introduction.
L.A. : Oh! That'll be Fine.
Ashok : By the way, what is the membership fee?

L.A. : It is five hundred rupees annually.
Ashok : How many books can I take at one time?
L.A. : You can take three books and two journals at one time.
Ashok : How long can I keep them?
L.A. : Two weeks are the limit and after that there is a late fee of two rupees per book
per day.
Ashok : That's okay. Do you have a card-catalogue?
L.A. : No. It's computerised. You can check the titles and authors in the computer.
Ashok : Oh! That's fine. Tell me, do you have any other facility?
L.A. : Yes. We have a microfilm section and you can also watch videos.
Ashok : Very good! Are you open on Sundays?
L.A. : No. We are open from Monday to Saturday from 9.30 a.m. to 6 p.m.
Ashok : That suits me fine. I will come tomorrow with the filled in application. Thank
you very much. You have been a great help.
L.A. : You are most welcome. Good day!

about A Call Centre
Journalist and The Public Relation Officer
Journalist : Good morning Sir. Could I have some information? What does the term call
centre mean?
PRO : Call centre is a multi-faceted work-place where various functions occur like
customer service centres, information lines, reservation centres, help desks, etc. It is a
sophisticated voice operations environment that provides a full range of high-volume,
call handling services (inbound and outbound) including directory assistance, multilingual
customer support, credit card services, operator services) interactive voice response and
web-based services.
Journalist : What size of accommodations is preferred by the call centres?
PRO : Call centres prefer large accommodation depending on their work load and
customer base.
Journalist : How large or small is the call centre's work force and personnel costs?
PRO : The size of the work force depends on the functions of the centre. If it is a
centralised call centre that handles various functions and their work force is large. Then
the personnel costs are the most significant.
Journalist : Could you tell us about the technology they use?
PRO : The call centre’s technologies include Automatic Call Distribution (ACD),
Interactive Voice Response (VR), Computer Telephony Integration (CTI) which allows the
actions of the computer to be synchronised with what is happening on the phone. They
employ Customer Relationship Management (CRM) technologies and other database
systems too.
Journalist : What types of calls do the call centres handle?
PRO : Types of calls are often divided into outbound and inbound. Outbound calls are
those which the agent initiates to a customer with the aim of selling a product or a
service to that customer. Inbound calls are initiated by the customer to obtain
information, report a malfunction or ask for help.
Journalist : How are the staff organised?
PRO : The staff of the call centre are organised in tiers. The First tier consists of
unskilled workers who are trained to resolve issues using a simple script. If the First tier
is unable to do so, then issue is transferred to a more skilled second tier. In some cases,
there may be a third tier of support too.
Journalist : Do the call centres get criticised and if so, for what?
PRO : Yes. They do. Some critics say that the work atmosphere in such an environment
is below human standard. Some criticise about the low rates of pay and the other
constrains put on the staff by the employers. For example, there is the restriction of time
that a staff can spend in the toilet. Apart from that, the cal1ers complain about the skill
level of the staff and their inability in solving the problem for which the customer calls.
Journalist : Could you tell us about why there is a trend to move call centres to India?
PRO : One reason is the large number of English speaking workers available who can be
employed cheap. Also, Indian technology is good and infrastructure is cheap.
Journalist : What does the future hold for call centre employment in India?
PRO : According to the survey conducted by the Employment Cell of India, call centres
are going to be the largest job providers in India. The Rs. 81,000 crore industry
including other IT-enabled services is expected to generate 20, 00,000 jobs in the near
future. The future looks good for the call centre industry because India has a large
number of graduates and undergraduates with good command over English. Indian
technology is good and infrastructure is available cheap and also effectively trained
manpower which is the backbone of a call centre.
Journalist : How is an Indian call centre executive's work rated?
PRO : Indian call centre executives take 8 to 10 minutes in processing their call,
whereas call centre executives in the U.K. and the U.S. take 12 to 15 minutes to perform
the same task. This saves time and increases efficiency levels. Indians have neutral
accent and easily understandable English Accent compared to people in China and other
countries.
Journalist : Thank you very much for giving us your valuable time and information.
PRO : You're most welcome. Let me also thank you for taking your time to gather
information on call centres. Hope to see the write up in your publication.
Journalist : You're we1come. We will send you a copy of our journal in which the article
gets published. Good day sir.
PRO : Good day!

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between Two Students

This is a typical Easy English Conversations between Two Students.

Saniya and Sandhiya

Saniya : In which class are you studying?

Sandhiya : I am in Eighth Standard. What about you?

Saniya : I am in Ninth Standard.

Sandhiya : Do you come to school by bus?

Saniya : Yes. I travel by bus. I have to catch Route No. 24 bus.

Sandhiya : It has passed on just 15 minutes before.

Saniya : There is another bus at 4.45 p.m.

Sandhiya : Who is he leaning on the iron pole?

Saniya : He is a beggar. He is a trouble to the passengers.

Sandhiya : He seems to be blind.

Saniya : We must help the blind people.