PBXact Software
Host your Own
PBXact Software is a unified communication platform
designed to be installed on your own hardware or
virtualized environment. It offers the same great features
as Sangoma’s on-premise PBXact appliances with added
deployment flexibility, allowing you to save on hardware
costs or create a completely virtualized environment.
PBXact Software offers unlimited user and call capacity,
only limited by the hardware/ VM you choose.
√ Quick-Start Installation Wizard
The quick-start Installation Wizard for PBXact makes it
incredibly easy to get your PBX set up with basic conguration
in just a few minutes!
√ Integrated SIPStation SIP Trunking
TM
Sign-up with the award winning SIPStation service directly
from the administration GUI and automatically configure within
seconds. Look no further for VoIP Service without needing
technical knowledge for setup.
√ Zero-Touch Provisioning
Out-of-box automatic configuration with Sangoma’s IP Desk
phones, from anywhere in the world. The EndPoint Manager
Tool within the administration GUI enables centralized control
of every phone’s configuration and firmware.
√ Integration With Your Existing Tools
Built-in click-to-dial and screen-pop for web-based Customer
Relationship Management (CRM) tools.
√ Mobility & Remote Worker Friendly
Desktop and mobile apps deliver HD voice calling, parking
conferencing, SMS/MMS*, and group chat, ideal for sales,
support or contact center staff.
* SIPstation service subscription required
Fully-Featured UC
Platform Based
on Open-Source
Technology
Datasheet
Quick Facts
8 Start with as many users as you need and grow to virtually
unlimited user licenses
8 Includes softphone clients for desktop and mobile
8 Integration to CRM and other 3rd-party Apps
8 Compatible on most commercially available hardware
8 Virtual Machine compatible
8 Support for virtually unlimited calls and users (limited by
your hardware / VM
8 Maintenance Plans available
√ Powerful Features From Your Desk Phone
Users can now control complicated features directly from their
Sangoma IP Desk Phones right out-of-the-box. There’s no
need to memorize hard to remember feature codes!
√ Flexible Deployment
PBXact is available on certified Sangoma appliances, as
software for your own hardware and virtual machines, as a
cloud service, and as a service (Saas) for partners to offer to
their customers.
√ Web-based User Control Panel
User Control Panel (UCP) lets every user manage their own
calls settings, conference call rooms, voicemail, and contact
center features via customizable widgets.
√ Advanced Recovery
Avoid catastrophic failure with the Advanced Recovery module
which delivers automatic failover to a secondary PBXact system.
Technical Specifications
General Features Unified Communications Licensed Add-ons (Additional Fee)
8 Unlimited auto-attendant / IVR End User Control Panel (Dashboard) 8 Advanced Recovery: Automatic failover
8 Flexible time-based call routing 8 Conference rooms 8 Call Accounting for Billing
8 Class of Service 8 Voicemail control 8 Queue Wallboard: contact center
8 User management and group creation dashboards
8 WebRTC phone with chat
8 Fax Pro: unlimited in/outbound fax-to-email 8 Queue: call center statistics, advanced
8 IP Phone programmable button
call-center reporting
8 Hunt/Ring groups with pre-call customization (EPM for UCP)
announcement 8 EndPoint Manager for non-Sangoma
8 Fax dashboard
IP Phones
8 Music-on-hold 8 Call forwarding, call-waiting, DND and
8 Queue call-back for inbound callers
8 Voicemail-to-email & Voicemail blasting Follow-me control
8 Web Call-back
8 Directory / Contact management 8 Presence
8 Outbound campaign (Call-center feature)
8 Customizable announcements
8 Appointment Reminder
8 Built-in multi-language IVR, voicemail and
VoIP Protocol Support 8 Outbound Call Limiting
announcements
8 SIP / IAX 8 Hotel Property Management
8 Mult-language admin GUI and end user
device support (UCP and IP phones) 8 Oracle Connector for Hospitality
8 Calling queues (ACD/IVR) Softphone Integration
8 Built-in calendar used for call-based routing
(Holiday and office hours routing)
Desktop Softphone (Windows & Mac) Codec Support
8 Group chat, file-transfer, fax, SMS, presence Software
8 Enhanced timezone support
8 Call Recording Reports Mobile 8 ulaw, alaw, gsm, g.722, g.726, slin, ilbc,
8 Voice calls, voicemail, unattended transfer, g.729 and opus
8 Call logging interface
push notifications, presence control
8 Multi-Factor Authentication (MFA)
8 iOS/Android Support
8 Secure communications (SRTP/TLS/VPN) Minimum Requirements
1-100 Users
CRM Integration 8 CPU: Intel Celeron Quad-Core
Call Features
8 Click-to-Call and Screen-pop and call history 8 Memory: 2-4 GB RAM
8 Unlimited conference bridge & control
for SugarCRM, SuiteCRM, SalesForce, Zoho,
8 Find me/ Follow me calling 8 Storage: 120 GB (250 GB above 75 users)
ConnectWise, and other apps using custom
8 Hot Desking webhooks 100-500 Users
8 Intercom 8 CPU: Intel Core i5
8 Enhanced Paging (Page Pro): Valet style, 8 Memory: 4-8 GB RAM
Telephone Features
scheduled with custom recording 8 Storage: 2 x 250 GB
8 Built-in Auto-Provisioning with redirect
8 Call Parking / Call Pickup
service (included with Sangoma IP Phones) 500-1200 Users
8 Caller-ID
8 EndPoint Manager: centralized tool for IP 8 CPU: Intel Core i7 Quad-Core
8 Do-not-disturb phone provisioning for customization and 8 Memory: 16 GB RAM
8 Call Forward configuration (Included with Sangoma
8 Storage: 2 x 500 GB
8 Call Waiting IP Phones)
1200 Users and above
8 Call History and CDR
8 CPU: Dual Intel Xeon Six-Core
8 Speed Dial Call-Center Features (Built-in)
8 Memory: 32 GB RAM
8 Caller ID Blocklist and Allowlist 8 Call Queuing (ACD)
8 Storage: 2 x 1 TB
8 Multi-parking lot (Park Pro) 8 Advanced Ring Strategies
8 Caller Announcement
8 Agent wrap-up time
8 Max Queue callers
8 CRM Integration
8 Call Recording

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