SMALL TALK IN BUSINESS ENGLISH (cuadro de diferents small talks)

http://www.stgeorges.co.uk/blog/small-talk-examples-business-english-competition

BUSINESS NEGOTIATIONS - Two-Minute English

https://www.youtube.com/watch?v=F3muOFrLaxQ

APOLOGIZING TO A CUSTOMER

Top 6 Ways to Get An Angry Customer to Back Down

https://www.youtube.com/watch?v=ACKbkmO9rLg

Dealing With Angry Customers (Face to face complaint)

https://www.youtube.com/watch?v=ybCxN86n61k

ESTILO FORMAL/INFORMAIL Y NEUTRO

Spanish Explanation
http://www.englishspanishlink.com/help_files_register.htm#latin
http://elblogdelingles.blogspot.com.es/2013/10/diferencias-entre-el-ingles-formal.html

English Explanation
http://linguapress.com/grammar/styles-of-english.htm
http://britishenglishcoach.com/should-you-use-formal-neutral-or-informal-english/
http://www.really-learn-english.com/language-register.html
http://dictionary.cambridge.org/grammar/british-grammar/formal-and-informal-language
 Formal vs Informal Writing: What's the Difference and When to Use Them
https://www.youtube.com/watch?v=sdDBY2-Wmis

Telephoning informal and informal style

https://www.youtube.com/watch?v=NWawMZxDh9Y

Objections in Sales
https://www.youtube.com/watch?v=mZziCuQxakE

STEVE JONE’S PRESENTATIONS

Steps for Presentations

1.Presentation Skills:
https://www.youtube.com/watch?v=iJq-thyDF9Q
2.What You Can Learn:
https://www.youtube.com/watch?v=rtT9N9L_4-w
3.Presentacion primer iPhone 2007 subtitulado:
https://www.youtube.com/watch?v=GcklpXBNNV0
4.Apple WWDC 2010 - iPhone 4 Introduction:
https://www.youtube.com/watch?v=z__jxoczNWc

Products Presentations
1.a.i.1.http://www.businessenglishpod.com/2014/02/08/business-english-pod-
245-product-presentations-1/
1.a.i.2.http://www.businessenglishpod.com/2014/02/16/business-english-pod-
246-product-presentations-2/
SALES TELEPHONE CALL

https://www.youtube.com/watch?v=4ostqJD3Psc

THE BUSINESS OF ENGLISH – Australia Network

http://legacy.australianetwork.com/businessenglish/episodes.htm

Episode One: Pleased to Meet You

In this episode you can learn how to make introductions in a business setting.
pleased-to-meet-you/7347022http://www.australiaplus.com/international/learn-english/the-
business-of-english-

Episode Two: Why don't you join us?

In this episode you can learn how to make, accept and refuse invitations in a
business setting.
http://www.australiaplus.com/international/learn-english/the-business-of-english-why-dont-you-
join-us/7379924

Episode Three: Getting Acquainted

In this episode we look at the things you can say to someone you've just
met.
http://www.australiaplus.com/international/learn-english/the-business-of-english-getting-
aquainted/7380252

Episode Four: Any Other Business

In this episode we look at how to chair a meeting.
http://www.australiaplus.com/international/learn-english/the-business-of-english-any-other-
business/7380672

Episode Five: Hear!Hear!

In this episode we look at how to keep to the point in meetings.

http://www.australiaplus.com/international/learn-english/the-business-of-english-keeping-to-
point-in-meetings/7382258

Episode Six: What are the options

In this episode we look at the options or choices that have to be made.
http://www.australiaplus.com/international/learn-english/the-business-of-english-what-are-the-
options/7382618

Episode Seven: A Report on Progress

Today's focus is on the verb tenses used in reports.
http://www.australiaplus.com/international/learn-english/the-business-of-english-a-report-on-
progress/7382718
Episode Eight: Graphs and Trends
Today we're looking at presenting information using charts and graphs.
http://www.australiaplus.com/international/learn-english/the-business-of-english-graphs-and-
trends/7382818

Episode Nine: A Customer Survey

We look again at presentations.
http://www.australiaplus.com/international/learn-english/the-business-of-english-a-
customer-survey/7382932

Episode Ten: Wrapping It Up

Today we're looking at how to end a presentation, and how to deal with
questions.
http://www.australiaplus.com/international/learn-english/the-business-of-english-
wrapping-it-up/7383024

Episode Eleven: Can I Help You

We look at how to make business calls.
http://www.australiaplus.com/international/learn-english/the-business-of-english-
can-i-help-you/7383292

Episode Twelve: Negotiating Part 1

We look at negotiating.
http://www.australiaplus.com/international/learn-english/the-business-of-english-
negotiating/7383386
Episode Thirteen: We Might Have a Deal
We take a further look at negotiating.
http://www.australiaplus.com/international/learn-english/the-business-of-english-
we-might-have-a-deal/7383472
Episode Fourteen: A Formal Speech
We look at how to make a formal speech.
http://www.australiaplus.com/international/learn-english/the-business-of-english-a-
formal-speech/7383666
Episode Fifteen: Until Next Time
We look at ways of saying goodbye.
http://www.australiaplus.com/international/learn-english/the-business-of-english-
until-next-time/7383820