TOUR AND TRAVEL AGENCY

OPERATIONS

A Brief History
The Travel Agency Concept
• Born after the industrial revolution
• Travel became merchandised and in
easy reach of an emerging working
class
• Cox and Kings and Thomas Cook were
the pioneers of mass travel
* Mass Travel – travel involving large
number of people
Cox and Kings
 Cox and Kings
• Considered the oldest travel
company in history
• Richard Cox – founder of the agency,
Cox & Co. worked for Gen. Lord
Ligonier in 1740
• He was rewarded the title of Military
Agent
• Has successfully established business
connections and went into partnership
with Mr. Drummond (London Bank)
 Cox and Kings
• By late 19th century : Cox & Co. merged
with Henry S. King & Co. after the first
world war and later on became Cox and
Kings
• The company is now privately owned and
has extended its expertise to cover the
Indian Subcontinent, Latin America, Africa,
the Middle East, the Far East, Europe and
Australasia.
Thomas Cook
 Thomas Cook
• Founded the agency by his name in
November 1841
• Cook's idea to offer excursions came to
him while waiting for the stagecoach on
the London Road at Kibworth.
• On 5 July 1841, Thomas Cook
arranged for the rail company to
charge one shilling per person that
included rail tickets and food for this
train journey.
 Thomas Cook
• In 1844 the Midland Counties Railway
Company agreed to make a permanent
arrangement with him provided he
found the passengers
• In 1846, he took 350 people from
Leicester on a tour of Scotland,
however his lack of commercial ability
led him to bankruptcy.
• found success when he claimed that
he arranged for over 165,000 people to
attend the Great Exhibition in London.
 Thomas Cook
• Cook established 'inclusive independent
travel‘
• With John A Mason Cook, he formed a
partnership and renamed the travel agency
asThomas Cook and Son.
• Their business model was refined by the
introduction of the 'hotel coupon' in 1866.
• In 1865, the agency organised tours of the
United States, picking up passengers from
several departure points.
 Thomas Cook
• Thomas Cook introduced 'circular notes', a
product that later became better known by
American Express's brand, 'traveller's
cheques
• The firm's growth was consolidated by John
Mason Cook and his two sons
Top Travel Agencies in the
Philippines
• WOW Philippines travel Agency
• Rajah Travel and Tours
• Blue Horizons Travel and Tours
• Scorpio Travel and Tours