Total Quality Management

With organizations to run and big orders to fill, it’s easy to see how some CEOs inadvertently
sacrifice quality for quantity. Similar to the Six Sigma improvement process, TQM ensures long-
term success by enforcing all-encompassing internal guidelines and process standards to reduce
errors. By way of serious, in-depth auditing as well as some well-orchestrated soul-searching,
TQM ensures firms meet stakeholder needs and expectations efficiently and effectively, without
forsaking ethical values.

Questions:

1. By integrating a system of total quality management, is it possible to have to have both quality
and quantity?

2. If six sigma means a measure of quality that endeavors for near perfection, can it really
eliminate defects?

3. What is the significance of customer satisfaction in Total Quality Management?

4. What is the relevance of quality control in TQM?

5. Is benchmarking a competitive strategy in TQM? Justify your answer.

Rubrics for Final Exam:

5 Questions 20 pts each; total of 100 pts.

Justification of all answers should be based on TQM principles and standards learned in the
said subject.