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Upper-Intermediate 3 Upper-Intermediate 3

Set A – LESSON 2 Set A – LESSON 2


Match the words/phrase in the box below to the gaps 1–8. Match the words/phrase in the box below to the gaps 1–8.
smart as far as objections expected smart as far as objections expected
unprofessional quite usual certain acceptable unprofessional quite usual certain acceptable
PA: So, let me take you round and tell you a few things on the way. The PA: So, let me take you round and tell you a few things on the way. The
first important thing I need to say is that you’re ① to be punctual at first important thing I need to say is that you’re ① to be punctual at
all times. That means being on time in the morning and always all times. That means being on time in the morning and always
making sure you arrive on time for meetings and appointments, making sure you arrive on time for meetings and appointments,
especially if they’re with people from outside the company. Being late especially if they’re with people from outside the company. Being late
is considered very ②. is considered very ②.
Employee: Right, of course. Employee: Right, of course.
PA: Dress… We do have an unwritten dress code. There are no formal PA: Dress… We do have an unwritten dress code. There are no formal
rules about what you have to wear, but ③ dress is the norm. You rules about what you have to wear, but ③ dress is the norm. You
don’t have to wear a suit, smart trousers and a shirt are fine. It’s up to don’t have to wear a suit, smart trousers and a shirt are fine. It’s up to
you if you want to wear a tie. But wearing jeans is frowned upon and you if you want to wear a tie. But wearing jeans is frowned upon and
it’s not ④ to wear shorts and flip-flops in summer. it’s not ④ to wear shorts and flip-flops in summer.
Employee: Fine, I was expecting some sort of dress code. Employee: Fine, I was expecting some sort of dress code.
PA: Mmm, good. I think, you’ll probably find this is a reasonably relaxed PA: Mmm, good. I think, you’ll probably find this is a reasonably relaxed
environment to work in. ⑤ addressing people is concerned, we environment to work in. ⑤ addressing people is concerned, we
don’t stand on ceremony – people usually call each other by their first don’t stand on ceremony – people usually call each other by their first
names, apart from the big bosses. However, if you’re ever unsure, use names, apart from the big bosses. However, if you’re ever unsure, use
somebody’s surname, that way you won’t offend anybody. Oh, and somebody’s surname, that way you won’t offend anybody. Oh, and
we don’t use professional or academic titles here at all. we don’t use professional or academic titles here at all.
Employee: That’s good. At my last job people were much more formal. Employee: That’s good. At my last job people were much more formal.
PA: Well, management are very keen to promote a good working PA: Well, management are very keen to promote a good working
environment. It’s ⑥ to meet up with colleagues after work – well, environment. It’s ⑥ to meet up with colleagues after work – well,
actually, you’re expected to socialise with your colleagues actually, you’re expected to socialise with your colleagues
to a ⑦extent. to a ⑦extent.
Employee: Right, well, I certainly have no ⑧ to that. Could you tell me… Employee: Right, well, I certainly have no ⑧ to that. Could you tell me…
Aspire Upper-Intermediate, Unit 8E. Heinle Cengage Learning, 2012. Aspire Upper-Intermediate, Unit 8E. Heinle Cengage Learning, 2012.
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Upper-Intermediate 3
Set B – LESSON 2

1. You’re expected ( ) A. people socialising after work hours.

2. People tend to ( ) B. is frowned upon.

3. Gossiping about colleagues or boss ( ) C. always complaining about the work.

4. It’s common to have ( ) D. tolerate having to work overtime without pay.

5. People don’t ( ) E. to support teamwork in your company.

6. It’s not acceptable to be ( ) F. is considered unprofessional.

7. Wearing miniskirts or shorts ( ) G. is the norm.

8. There are no formal rules ( ) H. leave work for the last minute.

9. Wearing smart clothes or a uniform ( ) I. about using first names or surnames.

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Upper-Intermediate 3
Set B – LESSON 2

1. You’re expected ( ) A. people socialising after work hours.

2. People tend to ( ) B. is frowned upon.

3. Gossiping about colleagues or boss ( ) C. always complaining about the work.

4. It’s common to have ( ) D. tolerate having to work overtime without pay.

5. People don’t ( ) E. to support teamwork in your company.

6. It’s not acceptable to be ( ) F. is considered unprofessional.

7. Wearing miniskirts or shorts ( ) G. is the norm.

8. There are no formal rules ( ) H. leave work for the last minute.

9. Wearing smart clothes or a uniform ( ) I. about using first names or surnames.

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Upper-Intermediate 3
LESSON 02

For the teacher:


You can photocopy the sentences below and cut out slips so your Ss can match when doing the activity.

1. You’re expected A. people socialising after work hours.

2. People tend to B. is frowned upon.

3. Gossiping about colleagues or boss C. always complaining about the work.

D. tolerate having to work overtime without


4. It’s common to have
pay.

5. People don’t E. to support teamwork in your company.

6. It’s not acceptable to be F. is considered unprofessional.

7. Wearing miniskirts or shorts G. is the norm.

8. There are no formal rules H. leave work for the last minute.

9. Wearing smart clothes or a uniform I. about using first names or surnames.

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Upper-Intermediate 3 Upper-Intermediate 3
LESSON 3 LESSON 3
1 1
WHILE-VIEWING WHILE-VIEWING
QUESTION: What is psychometric testing exactly? QUESTION: What is psychometric testing exactly?
2 2
WHILE-VIEWING WHILE-VIEWING
• The psychometric test tends to come in one of the two flavours: • The psychometric test tends to come in one of the two flavours:
(1) _______________-based tests (1) _______________-based tests
Items tested: Items tested:
(a) _________________ (d) _________________
(b) _________________ reasoning (e) _________________ reasoning
(c) Numerical reasoning (f) Numerical reasoning
(2) _______________-based tests (2) _______________-based tests
Areas tested: Areas tested:
(a) People’s ____________________ (c) People’s ____________________
(b) People’s ____________________ (d) People’s ____________________
• Companies use psychometric testing because they have a __________________ impact on • Companies use psychometric testing because they have a __________________ impact on
the companies’ profitability and _________________. the companies’ profitability and _________________.
• Psychometric tests are good for the applicant because they can help identify a job that the • Psychometric tests are good for the applicant because they can help identify a job that the
person _______________ doing and that is a good match for the person’s _____________. person _______________ doing and that is a good match for the person’s _____________.
POST-VIEWING POST-VIEWING
QUESTION: How far do you agree with James Meachin, Business Psychologist at Pearn QUESTION: How far do you agree with James Meachin, Business Psychologist at Pearn
Kandola, when he says: Kandola, when he says:
“There’s not good evidence that psychometric tests work. In the sense that “There’s not good evidence that psychometric tests work. In the sense that
they tell us something useful about what those people will be like they tell us something useful about what those people will be like
when they get into a job” when they get into a job”
Source: http://www.youtube.com/watch?v=vMSNMvS9b4M Source: http://www.youtube.com/watch?v=vMSNMvS9b4M
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Upper-Intermediate 3
LESSON 4

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Upper-Intermediate 3 Upper-Intermediate 3
LESSON 5 LESSON 5
Student A Student B
► Conversation 1 ► Conversation 1
 Say that you are exhausted  Ask for clarification / Check what you think the person said
(work your socks off)  React to the explanation provided
 Clarify what you mean
► Conversation 2
► Conversation 2  Say that you will have tests the whole week
 Ask for clarification / Check what you think the person said (burn the midnight oil)
 React to the explanation provided  Clarify what you mean
► Conversation 3 ► Conversation 3
 Say you are unhappy because you are doing all the work alone  Ask for clarification / Check what you think the person said
(many hands make light work)  React to the explanation provided
 Clarify what you mean
► Conversation 4
► Conversation 4  Say you have a lot of work to do but you can’t concentrate
 Ask for clarification / Check what you think the person said (keep your nose to the grindstone)
 React to the explanation provided  Clarify what you mean
Asking for clarification: Asking for clarification:
o Sorry, what was that again? o Sorry, what was that again?
o What are you trying to say? o What are you trying to say?
o What do you mean by that? o What do you mean by that?
Checking what you think somebody has said: Checking what you think somebody has said:
o So what you mean is that… o So what you mean is that…
o In other words, … o In other words, …
Explaining what you mean: Explaining what you mean:
o What I mean is… o What I mean is…
o What I wanted to say is… o What I wanted to say is…
o In other words, … o In other words, …
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Upper-Intermediate 3
Set A – LESSON 6

STUDENT A
FOCUS

Several documents can describe a person's accomplishments. A resume has the most focus, providing specific
information to show why a job applicant holds the qualifications for a single job. A curriculum vitae is more
expansive, and it lists all of the applicant's professional history, including information that does not pertain to the
specific job. Biodata includes accomplishments which are not work related but show that the employee would
perform well at the job.

STUDENT B
DETAIL LEVEL
The resume is usually a very short document, normally one or two pages. A resume includes basic information
such as the name of the school that the applicant went to and the level of the degree that he holds, such as a B.S.
A curriculum vitae is more useful in a setting such as selecting a professor for a university, where the university
needs to know detailed information such as the title of each research paper the applicant wrote, and the
professors that he studied under.
Biographical data can refer to a document that the applicant writes, but it can also be a multiple choice
personality test. Instead of asking for specific job accomplishments, the employer asks a question like whether the
applicant ever won a prize at an academic event at her school, or whether she keeps the documents on her desk
well organized. The employer assumes that if the applicant has desirable traits such as good motivation and a
friendly personality outside of work, she is more likely to be a good employee.

STUDENT C
FOREKNOWLEDGE
The applicant is more likely to know the factors that the employer is using to make a decision while he is writing a
resume. If a curriculum vitae includes the titles of 50 papers that an applicant for a position wrote, he is less likely
to know which paper topic is most important to the interviewer, according to Marquette University. With biodata,
the employer might ask several irrelevant biographical questions so that it is harder for the applicant to guess the
specific traits that the test is screening for, to prevent the applicant from offering false biodata answers.

STUDENT D
LENGTH
If an applicant is applying to several jobs, she may need to create separate versions of her resume that emphasize
the skills that each employer lists in the job description, while keeping the document below two pages. With a
curriculum vitae, the applicant does not need to remove irrelevant skills, although she does add her new
accomplishments, so the length of the curriculum vitae increases as she gains experience. The employer decides
the length of a biodata survey.

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Upper-Intermediate 3 Upper-Intermediate 3
Set B – LESSON 6 Set B – LESSON 6
Instructions Instructions
1 1
o Write your (1) f_____ and l________ name then state your current o Write your (1) f_____ and l________ name then state your current
(2) p__________ and name of your (3) c__________ (2) p__________ and name of your (3) c__________
o Describing the area of (4) b_________ and include a sentence or two o Describing the area of (4) b_________ and include a sentence or two
with a short description of additional (5) r_______________. with a short description of additional (5) r_______________.
2 2
o Summarize your (5) e______________ background: the (6) u_________ o Summarize your (5) e______________ background: the (6) u_________
you graduated from and (6) c_____________ you have taken. you graduated from and (6) c_____________ you have taken.
o Show that you are trained and (7) q_____________ for the position you o Show that you are trained and (7) q_____________ for the position you
are applying for. are applying for.
3 3
o Describe your main (8) r____________ and (9) e______________. o Describe your main (8) r____________ and (9) e______________.
o Show the (10) r______________ of your experience for the job post. o Show the (10) r______________ of your experience for the job post.
4 4
o List any (11) s______ that match the skills that the employer is seeking. o List any (11) s______ that match the skills that the employer is seeking.
o Highlight the skills which a most needed for the job you are applying o Highlight the skills which a most needed for the job you are applying
for. for.
o Give an (12) e____________ or two from your work history to o Give an (12) e____________ or two from your work history to
demonstrate how you used your skills to (13) a______________ a demonstrate how you used your skills to (13) a______________ a
career goal or objective. career goal or objective.
5 5
o Mention any (10) a________________ you belong to. o Mention any (10) a________________ you belong to.
o Describe any outstanding accomplishments. If you do volunteer work o Describe any outstanding accomplishments. If you do volunteer work
and it relates to the job you are applying for, add that to your bio. and it relates to the job you are applying for, add that to your bio.
Adapted from www.ehow.com/how_8537986_write-bio-data.html Adapted from www.ehow.com/how_8537986_write-bio-data.html
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Upper-Intermediate 3 Upper-Intermediate 3
Set B – LESSON 6 Set B – LESSON 6
Instructions
1
o Write your (1) first and last name then state your current (2) position
and name of your (3) company
o Describing the area of (4) business and include a sentence or two with
a short description of additional (5) responsibilities.
2
o Summarize your (5) educational background: (6) the university you
graduated from and (6) courses you have taken.
o Show that you are trained and (7) qualified for the position you are
applying for.
3
o Describe your main (8) responsibilities and (9) experiences.
o Show the (10) relevance of your experience for the job post.
4
o List any (11) skills that match the skills that the employer is seeking.
o Highlight the skills which a most needed for the job you are applying
for.
o Give an (12) example or two from your work history to demonstrate
how you used your skills to (13) accomplish a career goal or objective.
5
o Mention any (10) associations you belong to.
o Describe any outstanding accomplishments. If you do volunteer work
and it relates to the job you are applying for, add that to your bio.
Adapted from www.ehow.com/how_8537986_write-bio-data.html
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Upper-Intermediate 3
LESSON 7

PRE-LISTENING
Look at the pictures below and discuss how they could be related to stress relief.

WHILE-LISTENING
(I) Listen to a therapist talking about stress-relief methods and compare your ideas to what he mentions.
(II) FCE Listening Part 4: You will hear an interview with Dr Allen, a therapist who works with animal-assisted therapy. For
questions 1-5, choose the best answer (A, B or C).
1. Stroking pets is a popular way people find to calm down
A and it can help prevent heart attacks.
B and improve their health.
C but it has no specific health benefits.

2. Animal-assisted therapy is also used in conjunction with traditional methods of therapy


A to identify if a person is autistic.
B to provide aid for a child who does not behave well.
C to help people who has got traumatised.

3. People who undergo this kind of therapy


A frequently respond better to animals.
B just respond well to animals.
C do not respond to other humans.

4. When one has more contact with an animal,


A there are more chances of being successful at work or school.
B the interaction of this person with other animals is also improved.
C his social skills get better.

5. Although animal-assisted therapies have been widely used,


A they still don't have good results.
B they are not scientifically proven.
C there is a lack of evidence for its usefulness.
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Upper-Intermediate 3 Upper-Intermediate 3
Set A – LESSON 10 Set A – LESSON 10
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Upper-Intermediate 3 Upper-Intermediate 3
Set B – LESSON 10 Set B – LESSON 10
For sentences 1-10, choose the alternative (A, B or C) which best fits each sentence. For sentences 1-10, choose the alternative (A, B or C) which best fits each sentence.
1. In this fairly competitive market, companies’ main aim should be to 1. In this fairly competitive market, companies’ main aim should be to
__________________ the needs of their clients. __________________ the needs of their clients.
A. meet B. protect C. satisfy A. meet B. protect C. satisfy
2. A product or service can only be successful if it ____________________ the 2. A product or service can only be successful if it ____________________ the
expectations of the market. expectations of the market.
A. meets B. follows C. pleases A. meets B. follows C. pleases
3. Big sales are mostly aimed at ________________ advantage of customers who are 3. Big sales are mostly aimed at ________________ advantage of customers who are
consumerists. consumerists.
A. getting B. providing C. taking A. getting B. providing C. taking
4. Not only should companies provide high quality products or services to clients, but 4. Not only should companies provide high quality products or services to clients, but
they should also _________________ with complaints. they should also _________________ with complaints.
A. control B. deal C. respond A. control B. deal C. respond
5. It’s important to find out if the company which made the product you’re buying has 5. It’s important to find out if the company which made the product you’re buying has
always ________________ to regulations. always ________________ to regulations.
A. infringed B. met C. conformed A. infringed B. met C. conformed
6. Whenever a company provides a service that does not ___________________ to the 6. Whenever a company provides a service that does not ___________________ to the
standard, you should formally complain. standard, you should formally complain.
A. come up B. set up C. live up A. come up B. set up C. live up
7. Hardly ever will companies ________________ you a discount if you don’t pay cash. 7. Hardly ever will companies ________________ you a discount if you don’t pay cash.
A. negotiate B. offer C. receive A. negotiate B. offer C. receive
8. If the government adopted stricter and fairer rules for mobile phone carriers, 8. If the government adopted stricter and fairer rules for mobile phone carriers,
consumers would _______________ as much healthy competition as possible. consumers would _______________ as much healthy competition as possible.
A. have B. win C. enter A. have B. win C. enter
9. One problem with online shopping is that you can’t touch the product to see if it is 9. One problem with online shopping is that you can’t touch the product to see if it is
good ___________ for money before you buy it. good ___________ for money before you buy it.
A. value B. cost C. price A. value B. cost C. price
10. Under no circumstances should a company launch a new product without 10. Under no circumstances should a company launch a new product without
___________________ the basic needs of its customers beforehand. ___________________ the basic needs of its customers beforehand.
A. creating B. satisfying C. determining A. creating B. satisfying C. determining
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Upper-Intermediate 3 Upper-Intermediate 3
Set C – LESSON 10 Set C – LESSON 10
Black Friday is the day following Thanksgiving Black Friday is the day following Thanksgiving Day
Day in the United States, often regarded as the in the United States, often regarded as the
beginning of the Christmas shopping season. In beginning of the Christmas shopping season. In
recent years, most major retailers have opened recent years, most major retailers have opened
extremely early and offered promotional sales to extremely early and offered promotional sales to
kick off the holiday shopping season. Black Friday kick off the holiday shopping season. Black Friday
is not an official public holiday as such, but many is not an official public holiday as such, but many
non-retail employees and schools have both Thanksgiving and the day after off, non-retail employees and schools have both Thanksgiving and the day after off,
followed by a weekend, thereby increasing the number of potential shoppers. It followed by a weekend, thereby increasing the number of potential shoppers. It
has routinely been the busiest shopping day of the year since 2005, although has routinely been the busiest shopping day of the year since 2005, although
news reports, which at that time were inaccurate, have described it as the news reports, which at that time were inaccurate, have described it as the
busiest shopping day of the year for a much longer period of time. busiest shopping day of the year for a much longer period of time.
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Upper-Intermediate 3 Upper-Intermediate 3
Set C – LESSON 10 Set C – LESSON 10
Black Friday is the day following Thanksgiving Black Friday is the day following Thanksgiving
Day in the United States, often regarded as the Day in the United States, often regarded as the
beginning of the Christmas shopping season. In beginning of the Christmas shopping season. In
recent years, most major retailers have opened recent years, most major retailers have opened
extremely early and offered promotional sales to extremely early and offered promotional sales to
kick off the holiday shopping season. Black Friday kick off the holiday shopping season. Black Friday
is not an official public holiday as such, but many is not an official public holiday as such, but many
non-retail employees and schools have both Thanksgiving and the day after off, non-retail employees and schools have both Thanksgiving and the day after off,
followed by a weekend, thereby increasing the number of potential shoppers. It followed by a weekend, thereby increasing the number of potential shoppers. It
has routinely been the busiest shopping day of the year since 2005, although has routinely been the busiest shopping day of the year since 2005, although
news reports, which at that time were inaccurate, have described it as the news reports, which at that time were inaccurate, have described it as the
busiest shopping day of the year for a much longer period of time. busiest shopping day of the year for a much longer period of time.
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Upper-Intermediate 3 Upper-Intermediate 3
LESSON 11 LESSON 11
a lot of lots of many much a few few a little little a lot of lots of many much a few few a little little
1. Companies usually give ________ attention to customer service. 1. Companies usually give ________ attention to customer service.
2. In Brazil people generally spend ________ money with food. 2. In Brazil people generally spend ________ money with food.
3. _______ new technological advancements can be put to real practical use. 3. _______ new technological advancements can be put to real practical use.
4. When it comes to advertisements, all you have 4. When it comes to advertisements, all you have
to know is that they tend to make you buy ________ useless things. to know is that they tend to make you buy ________ useless things.
5. With _______ effort, it's totally possible to survive the consumerism fever. 5. With _______ effort, it's totally possible to survive the consumerism fever.
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Upper-Intermediate 3 Upper-Intermediate 3
LESSON 11 LESSON 11
a lot of lots of many much a few few a little little a lot of lots of many much a few few a little little
1. Companies usually give ________ attention to customer service. 1. Companies usually give ________ attention to customer service.
2. In Brazil people generally spend ________ money with food. 2. In Brazil people generally spend ________ money with food.
3. _______ new technological advancements can be put to real practical use. 3. _______ new technological advancements can be put to real practical use.
4. When it comes to advertisements, all you have 4. When it comes to advertisements, all you have
to know is that they tend to make you buy ________ useless things. to know is that they tend to make you buy ________ useless things.
5. With _______ effort, it's totally possible to survive the consumerism fever. 5. With _______ effort, it's totally possible to survive the consumerism fever.
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Upper-Intermediate 3 Upper-Intermediate 3
LESSON 14 LESSON 14
PRACTICE 2 PRACTICE 2
1. “If I were you, I’d pay the suggested price”, said the salesperson. 1. “If I were you, I’d pay the suggested price”, said the salesperson.
(convince) _____________________________________________________________ (convince) _____________________________________________________________
2. “I’ll cancel all the charges”, said one of the representatives. 2. “I’ll cancel all the charges”, said one of the representatives.
(promise) ______________________________________________________________ (promise) ______________________________________________________________
3. “I need to have this sum credited to my account”, I said. 3. “I need to have this sum credited to my account”, I said.
(urge) _________________________________________________________________ (urge) _________________________________________________________________
4. “You shouldn’t have returned the product”, said the attendant. 4. “You shouldn’t have returned the product”, said the attendant.
5. (criticise) _______________________________________________________________ 5. (criticise) _______________________________________________________________
6. “Now the best thing to do is to go to the retail shop”, said the attendant. 6. “Now the best thing to do is to go to the retail shop”, said the attendant.
(recommend) ___________________________________________________________ (recommend) ___________________________________________________________
NOTICING THE TEXTUAL STRUCTURE NOTICING THE TEXTUAL STRUCTURE
A. State what you have already done to solve the A. State what you have already done to solve the
Paragraph 1 - ______ problem Paragraph 1 - ______ problem
Paragraph 2 - ______ B. Reasons for writing / providing the reader with Paragraph 2 - ______ B. Reasons for writing / providing the reader with
Paragraph 3 - ______ background information Paragraph 3 - ______ background information
Paragraph 4 - ______ C. Giving suggestions Paragraph 4 - ______ C. Giving suggestions
D. Asking for a solution D. Asking for a solution
REAL-LIFE TASK PREPARATION REAL-LIFE TASK PREPARATION
 Beginning a letter of complaint:  Beginning a letter of complaint:
1. to about purchase I complain am the of… writing 1. to about purchase I complain am the of… writing
2. I $300. it cost the May at bought of 3rd on 2. I $300. it cost the May at bought of 3rd on
3. me suggested the convinced The pay to salesperson price 3. me suggested the convinced The pay to salesperson price
 The body of a letter of complaint:  The body of a letter of complaint:
4. I not that did to you his like product inform would perform satisfactorily. 4. I not that did to you his like product inform would perform satisfactorily.
5. decided your return it and to I a week company. after to 5. decided your return it and to I a week company. after to
6. I service sum customer to and urged called have this the to credited my account. 6. I service sum customer to and urged called have this the to credited my account.
 Ending a letter of complaint:  Ending a letter of complaint:
7. I for solution a quick like my problem… would 7. I for solution a quick like my problem… would
8. It’s your company’s my to pay for not responsibility lack of quality. 8. It’s your company’s my to pay for not responsibility lack of quality.
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Upper-Intermediate 3 Upper-Intermediate 3
Set A – LESSON 19 Set A – LESSON 19
Introduction Introduction
The aim of this report is to describe the discussion carried out last Friday The aim of this report is to describe the discussion carried out last Friday
(15.05.2013) with Claire Thompson, our business consultant. It is based on (15.05.2013) with Claire Thompson, our business consultant. It is based on
information made available by her team via market research, and on views information made available by her team via market research, and on views
expressed by local people who were interviewed. expressed by local people who were interviewed.
Type of business Type of business
Claire’s team conducted market research in order to assess the viability of an Claire’s team conducted market research in order to assess the viability of an
internet café in the region. Although there are two small cafés with reasonably internet café in the region. Although there are two small cafés with reasonably
priced home-made snacks in the area, an internet café would be a good option, priced home-made snacks in the area, an internet café would be a good option,
in the words of some local people who were interviewed. in the words of some local people who were interviewed.
Location Location
West Street is a hectic area where lots of other businesses are already located. West Street is a hectic area where lots of other businesses are already located.
There is an array of businesses ranging from pubs to bookshops there. This is There is an array of businesses ranging from pubs to bookshops there. This is
mainly due to the fact that West Street is quite close to the biggest university mainly due to the fact that West Street is quite close to the biggest university
campus in the city and also because it has a good reputation for its theatres. campus in the city and also because it has a good reputation for its theatres.
However, direct competition may be fierce because of two well-established cafés However, direct competition may be fierce because of two well-established cafés
which are popular with the local community. All things considered, the location which are popular with the local community. All things considered, the location
seems to be a good choice in general terms since there are no internet cafés in seems to be a good choice in general terms since there are no internet cafés in
the area as mentioned previously. the area as mentioned previously.
Start-up costs Start-up costs
The start-up costs for the café will total to £5,000 as expected, considering the The start-up costs for the café will total to £5,000 as expected, considering the
refurbishment of the premises, the purchase of the furniture and the computers. refurbishment of the premises, the purchase of the furniture and the computers.
Nevertheless, Claire pointed out that future investments may be necessary if Nevertheless, Claire pointed out that future investments may be necessary if
expansion is in the plans. Claire also recommended including all the extra expansion is in the plans. Claire also recommended including all the extra
expenses in the business plan as an appendix. expenses in the business plan as an appendix.
Conclusion Conclusion
The proposal of a café in the chosen area seems to be a viable option due to the The proposal of a café in the chosen area seems to be a viable option due to the
characteristics of the business demonstrated in this report. What is more, the characteristics of the business demonstrated in this report. What is more, the
location is convenient for university students, who are likely to form the biggest location is convenient for university students, who are likely to form the biggest
part of the clientele. The start-up costs are under control, but part of the clientele. The start-up costs are under control, but
it is highly advisable to maintain funds for unexpected events. it is highly advisable to maintain funds for unexpected events.
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Upper-Intermediate 3 Upper-Intermediate 3
Set B – LESSON 19 Set B – LESSON 19
seems to be It is highly advisable to
seems to be It is highly advisable to
in the words of seems to be
in the words of seems to be
The aim of this report is may be
The aim of this report is may be
may be It is based on
may be It is based on
In general terms
In general terms
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Upper-Intermediate 3 Upper-Intermediate 3
Set B – LESSON 19 Set B – LESSON 19
seems to be It is highly advisable to seems to be It is highly advisable to
in the words of seems to be in the words of seems to be
The aim of this report is may be The aim of this report is may be
may be It is based on may be It is based on
In general terms In general terms
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Upper-Intermediate 3
Set A – LESSON 21

How impulsive are you?


1. Your partner wants you to move in with him/her. You:
A. Say no, in case you don’t get along with each other.
B. Suggest that you move in for a trial period.
C. Move in a few days later.

2. Being constantly ahead of yourself is:


A. Dangerous.
B. Necessary.
C. Exciting.

3. You love to paint and your friends are urging you to hold an exhibition. You think:
A. It would be a waste of time. As if people didn’t have better things to do.
B. It’s a good idea and you will select your best paintings.
C. It’s a great idea. Fame awaits.

4. You are sick to the back teeth of work, so, this morning, when your boss criticises
you, you:
A. Decide that if someone offered you another job you would take it.
B. See it as a sign and you start to look for work elsewhere.
C. Hand in your notice there and then, in front of the rest of the team.

5. In a restaurant you exchange glances with a stranger at the neighbouring table. When you leave, you:
A. Say that you hope you see them again sometime.
B. Tell them that you’ll be back again next week.
C. Write your number on their napkin.

6. If you made a fuss asking for a new toy when you were a child, how did your parents react?
A. Begged you to be quiet, saying you were embarrassing them.
B. Said you could have it if you behaved well.
C. Soon gave in and bought it for you.

7. You love windsurfing and want to do a tour of some exotic islands with friends. You:
A. Know it’s just a dream. It would be too difficult to organise.
B. Look into how feasible it would be to arrange.
C. Try to fix a firm date with your friends so that you can get motivated to organise it.

8. Your boss offers you a post in a different division. How do you respond? You:
A. Say no. You don’t know anyone in the other team.
B. Say yes. A change will help you develop your career.
C. Are grateful. It means you will be able to tackle new challenges.

9. You want to buy a flat and you fall in love with the first one you see
A. You know it’s too soon and that you should wait until you’ve seen a few more.
B. Your heart’s beating like mad so you let them know you are interested.
C. You love it so much you make an offer on the spot.

10. You are on holiday in Mexico when you meet someone and fall in love. Once back home you:
A. Realise you need to return to reality.
B. Make plans to see them in a month.
C. Sort everything out so that you can go out and live with them.

11. You would like to open a restaurant but your family doesn’t support the idea. You:
A. Know they are right – it’s too risky.
B. Reassure them that you understand the risks.
C. Think they are wrong. You’ll show them what you’re capable of.

Adapted from http://www.psychologies.co.uk/tests/test-how-impulsive-are-you.html

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Upper-Intermediate 3
Set B – LESSON 21

MORE ANSWERS “A” – YOU ARE VERY GOOD AT PUTTING THE BRAKES ON

You seem suspicious of anything that could bring about change. Before beginning anything, you examine in minute
detail what the consequences might be. And what's more, you have an amazing capacity to foresee and sense
danger. You prefer to abandon a project if you realise that it will entail risks. Why do you impose these limits on
yourself? It might be that there are things that have gone wrong for you in the past that still haunt you, or perhaps
you grew up in a family where there were strict rules. This could mean that you are repeating behaviour learned
long ago. You are afraid that if you change your habits, or worse, abandon them, you will break with tradition and
risk being unrecognisable to those who love you. Try not to listen too closely to your fears. If you do, you risk
convincing yourself that you cannot be happy. Make a note of times when you think: 'It's too difficult' or 'I will
never manage to do it', so that you can recognise these negative thoughts. Try not to give in to them. Then allow
yourself to explore new things, and focus on enjoying yourself. And keep doing it once you start. If you believe that
you can create a future that matches what you want to do, you will be able to see the decisions you have to make
in a more positive light.

MORE ANSWERS “B” - YOU MOVE AT A MEASURED PACE

You know how to listen to your own desires and heed them. You like to enjoy yourself so you are not afraid of
doing things that are out of the ordinary from time to time. Maybe you think that your impulses will give rise to
fresh ideas and that this will open new doors. You're not afraid to make the leap if you think you need to. On the
other hand, you're hardly hot headed or self-destructive. You seem to have an extensive knowledge both of your
limits and of what you are capable of. So, when you decide to take the plunge it's because you know you can
handle it. You usually understand the consequences of the things you undertake. When you make a mistake, you
try to understand the reasons why and learn from it so that you don't make the same mistake again. You may still
feel apprehensive when you have to make a difficult decision. But those feelings are just there to alert you to the
fact that you are facing an important decision. You seem to be doing fine, so continue to have confidence in
yourself!

MORE ANSWERS “C” - YOU ARE ALWAYS ACTING ON IMPULSE

You are running at full tilt. As soon as you decide you want to do something, you go for it, full speed ahead. You
are daring and full of innovative, even far-fetched, ideas that you are determined to make happen. You're the sort
of person who would leave everything behind to follow the person you loved and make a life elsewhere. Perhaps
you believe that life is of no interest unless it's peppered with risks. There's no doubt that the people you know
admire your energy and courage, especially those who wouldn't tackle half of what you do. Others, meanwhile,
might see some of your projects as out of control; and you do sometimes take a tumble. But you soon pick yourself
up and dust yourself off, ready for a new challenge. Why do you live like this? Perhaps as a child you felt under
pressure to be the best? Or perhaps you overestimated what you were able to do? If you insist on seeking new
challenges at every opportunity you may at some point come up against a brick wall that will force you to ask
yourself some difficult questions. So why not step back now? Are any of your activities a kind of attention-seeking
behaviour? You have so much going for you, make sure you don't run yourself into the ground.

Source: http://www.psychologies.co.uk/tests/test-how-impulsive-are-you.html

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Upper-Intermediate 3
Set C – LESSON 21

YOU ARE VERY GOOD AT PUTTING THE BRAKES ON

You like to have fun –

You always take a step forward –

You’re usually calm and positive –

You trust yourself and what you can do –

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Upper-Intermediate 3
Set C – LESSON 21

YOU MOVE AT A MEASURED PACE

You do things as fast as possible –

You don’t wait to take action –

You’re brave and creative, sometimes exaggerated –

You feel down or less capable –

You encourage yourself to move on after a bad period –

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Upper-Intermediate 3
Set C – LESSON 21

YOU ARE ALWAYS ACTING ON IMPULSE

You don’t fully trust something that… –

You’re quite meticulous –

You’re highly skilled at… –

You decide things expecting good results –

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Upper-Intermediate 3
Set A – LESSON 23

Read the text below and decide which title best summarises its main idea.
(A) False and malicious allegations could be made
(B) Allegations against innocent people often ignored
(C) False allegations may end up in fraud

This scheme that Jim Murphy has proposed could see innocent people being put to their detriment. It could be used
as a tool to harm people that you dislike. Even if there was no benefit fraud occurring, the false snitch could cause a
family severe distress by having interviews and their finances investigated. You don’t need to get caught for the
process of investigation to cause stress. From the point of view of the ‘snitch’ if nothing is proved during the
investigations, at least they injured the person whom they made allegation against by causing them undue stress. If
some form of benefit fraud was found, then they would get compensated. For them it is a win-win situation. Why not
report the whole street, in a rough part of town, your chances of being right about at least one of them must be quite
high.

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Upper-Intermediate 3
Set A – LESSON 23

Read the text below and decide which title best summarises its main idea.
(D) False and malicious allegations could be made
(E) Allegations against innocent people often ignored
(F) False allegations may end up in fraud

This scheme that Jim Murphy has proposed could see innocent people being put to their detriment. It could be used
as a tool to harm people that you dislike. Even if there was no benefit fraud occurring, the false snitch could cause a
family severe distress by having interviews and their finances investigated. You don’t need to get caught for the
process of investigation to cause stress. From the point of view of the ‘snitch’ if nothing is proved during the
investigations, at least they injured the person whom they made allegation against by causing them undue stress. If
some form of benefit fraud was found, then they would get compensated. For them it is a win-win situation. Why not
report the whole street, in a rough part of town, your chances of being right about at least one of them must be quite
high.

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Upper-Intermediate 3
Set B – LESSON 23

Fill in the gaps in the text with an appropriate word or phrase from the box below
A. rough part F. benefit fraud K. get caught
B. made allegation against G. report L. cause stress
C. put to their detriment H. investigated M. injured
D. severe distress I. win-win N. undue stress
E. proved J. harm O. get compensated

This scheme that Jim Murphy has proposed could see innocent people being (1) _____________________. It
could be used as a tool to (2) _____________________ people that you dislike. Even if there was no
(3) _____________________ occurring, the false snitch could cause a family (4) _____________________ by
having interviews and their finances (5) _____________________. You don’t need to (6) _____________________
for the process of investigation to (7) _____________________. From the point of view of the ‘snitch’ if nothing is
(8) _____________________ during the investigations, at least they (9) _____________________ the person
whom they (10) _____________________ by causing them (11) _____________________. If some form of benefit
fraud was found, then they would (12) _____________________. For them it is a (13) _____________________
situation. Why not (14) _____________________ the whole street, in a (15) _____________________ of town,
your chances of being right about at least one of them must be quite high.

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Upper-Intermediate 3
Set B – LESSON 23

Fill in the gaps in the text with an appropriate word or phrase from the box below
A. rough part F. benefit fraud K. get caught
B. made allegation against G. report L. cause stress
C. put to their detriment H. investigated M. injured
D. severe distress I. win-win N. undue stress
E. proved J. harm O. get compensated

This scheme that Jim Murphy has proposed could see innocent people being (1) _____________________. It
could be used as a tool to (2) _____________________ people that you dislike. Even if there was no
(3) _____________________ occurring, the false snitch could cause a family (4) _____________________ by
having interviews and their finances (5) _____________________. You don’t need to (6) _____________________
for the process of investigation to (7) _____________________. From the point of view of the ‘snitch’ if nothing is
(8) _____________________ during the investigations, at least they (9) _____________________ the person
whom they (10) _____________________ by causing them (11) _____________________. If some form of benefit
fraud was found, then they would (12) _____________________. For them it is a (13) _____________________
situation. Why not (14) _____________________ the whole street, in a (15) _____________________ of town,
your chances of being right about at least one of them must be quite high.

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Upper-Intermediate 3
Set A – LESSON 28

Do you have a sense of humour?


1. You are discussing a serious topic with a group and suddenly you happen to burp while speaking and everyone starts
laughing.
A. You laugh along and share the fun.
B. Give a grin, say sorry and continue speaking.
C. Feel embarrassed and try to get away as soon as possible.

2. You are having a bad hair day and have to attend a party.
A. You attend and tell everyone that it’s the latest hair style.
B. You cover your head with a hat or bandana.
C. You do not attend the party.

3. You go on a date and he/she discovers that you are wearing


mismatching shoes.
A. You mock him/her by saying it's a new trend of
mismatching.
B. You clarify that it happened out of hurry.
C. You go speechless and wish you could hide your face for
this goof-up!

4. Your friends call you to a place 10 miles away from your place. When you reach, there is no one and you discover they
have pulled a prank on you.
A. Laugh about it and start working your mind on ideas to fool your friends in return.
B. Get irritated about it, but gradually come to terms with the joke.
C. Get wild and feel like a fool. You call your friends and swear at them.

5. How would you best surprise a friend?


A. Play a funny prank.
B. Show up at their place without notice.
C. Send them some flowers or a gift.

6. In a costume party, what would you dress up as?


A. A cartoon character.
B. A movie star.
C. A political figure.

7. Do your friends laugh more when you are around?


A. Yes, of course.
B. Maybe, not sure.
C. No, don't think so.

8. What TV shows do you love most?


A. Comedy.
B. Soaps.
C. Documentary and Historical.

Adapted from http://www.funquizcards.com/quiz/personality/do-you-have-a-sense-of-humor.php

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Upper-Intermediate 3
Set B – LESSON 28

MORE ANSWERS “A” – GREAT SENSE OF HUMOUR

You have a great sense of humor. You are always up to some pranks and funny ideas. You make the best of the
worst situations. You do not mind laughing at yourself and sharing the fun with others. Good going.

MORE ANSWERS “B” – DECENT SENSE OF HUMOUR

You share laughs but would not prefer being made the source of jokes. You excuse yourself in situations that make
you look or sound funny. But you remain composed and are in control of the situation.

MORE ANSWERS “C” – NO SENSE OF HUMOUR

You are a sensitive and serious person. You would avoid any situation where there is a chance of people laughing
at you. Realize that you cannot avoid such situations always. So start enjoying these instances and be more
confident.

Source: http://www.funquizcards.com/quiz/personality/do-you-have-a-sense-of-humor.php

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Upper-Intermediate 3
Set B – LESSON 28

MORE ANSWERS “A” – GREAT SENSE OF HUMOUR

You have a great sense of humor. You are always up to some pranks and funny ideas. You make the best of the
worst situations. You do not mind laughing at yourself and sharing the fun with others. Good going.

MORE ANSWERS “B” – DECENT SENSE OF HUMOUR

You share laughs but would not prefer being made the source of jokes. You excuse yourself in situations that make
you look or sound funny. But you remain composed and are in control of the situation.

MORE ANSWERS “C” – NO SENSE OF HUMOUR

You are a sensitive and serious person. You would avoid any situation where there is a chance of people laughing
at you. Realize that you cannot avoid such situations always. So start enjoying these instances and be more
confident.

Source: http://www.funquizcards.com/quiz/personality/do-you-have-a-sense-of-humor.php

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Upper-Intermediate 3
Set A – LESSON 29

Understanding Brazil: Sense of Humour

By Mark Taylor
I‘ve often heard it said that when you understand the sense of humour of a nation, then you understand it completely, as if it were the final
piece in a puzzle. So with that thought in mind, is it possible to understand the Brazilian sense of humour? What forms of comedy do Brazilians
enjoy? What programmes do Brazilians like? Is the Brazilian sense of humour any different from elsewhere?

It was as an English teacher several years ago that I first had these thoughts in mind. I was attending a pre-semester meeting at the school I
worked at. All the teachers were gathered around the table, and I was the only non-Brazilian and native English speaker there. One of the
teachers was criticising a book used to teach advanced English: "The content isn‘t particularly great", she said, "even the jokes are rubbish,
listen...", and she thumbed to a page of the book and read: "What do you call an elephant with a machine gun?... Sir.” 1 . It wasn‘t just
the joke though, it was the rather surreal setting and the surprise. The co-ordinator beamed and said: "well, it made Mark laugh, so I think the
book‘s OK."

I was more fascinated by the reaction to the joke than the joke itself. Why was it that nobody else found it funny, did they simply not get it, or
was it something deeper. We spent a few minutes discussing the joke, and explained the sense of "sir", which most teachers didn‘t quite
understand. Even so, the joke simply wasn‘t funny to the others even when translated to Portuguese. 2 . I often wheel out the elephant
joke to test their reaction, albeit translated to Portuguese: Como você chama um elefante com uma metralhadora?... Senhor. Without fail the
joke doesn‘t get any laughs, but then I tell the story of the joke, which does get some laughs (also I finish the story off with the one and only
Portuguese joke I can remember: "O que um peixe faz?... Nada", particularly if folks aren‘t that amused by the story).

In terms of other comedy, what is it that Brazilians enjoy? Of some interest is imported TV and film, which gives a clue that there is some
overlap between Brazilians, and at least some of the rest of the world. I was bemused to discover that my mother-in-law, and many other
Brazilians, love Mr. Bean (or "Meester Bin" as she calls him). For those who haven‘t seen him, Mr. Bean is a childlike but adult character played
by the British comedian Rowan Atkinson. The character gets into all sorts of odd situations, mostly self-inflicted e.g. trying to use a paint can
and a stick of dynamite to paint his living room. One advantage with Mr. Bean is that more or less there is no talking, as the comedy relies on
visual situations. But here is one clue, that Brazilians seem to enjoy this style of slapstick comedy. 3 . From what I‘ve seen of his films and
shows I‘m reminded a lot of another famous British slapstick comedian, Benny Hill.

One of the sharpest and funniest comedy programmes made for Brazilian TV is Casseta & Planeta. This features a core of comedians, who
write general sketches, as well as sketches centred around current affairs. Not so different from programmes that are seen in North America
and Europe. Casseta & Planeta relies on comedic forms like satire, particularly for its political comment. Whereas the other sketches rely on a
mix of slapstick again, as well as anarchic and alternative styles. The Portuguese language often comes into play, where words are taken and
modified to give some amusing meaning. 4 . An example that springs to mind is that of a sketch which centred around the word
"cofrinho". The word "cofre" means safe, in the sense of somewhere you lock away money and jewels. But the meaning had been perverted to
refer to the cleft of someone‘s buttocks, that can often appear when you need a belt for your trousers (so called "builder‘s bum" in the UK).
The idea was that you could keep things safe in your little cofrinho. I‘m not doing a great job of explaining this in an amusing way. It would be
much better to watch the sketch.

So these are some examples, but are there any overall conclusions to be made about understanding the Brazilian sense of humour? Well for
starters slapstick is in. Other styles like anarchic, albeit close to slapstick, and parody are also popular, the latter particularly with politicians.
5 . I‘ve yet to see a stand-up comic on Brazilian TV, or some equivalent of the Comedy Club in São Paulo city at least. Ultimately though
the devil is in the detail, and there are still situations and circumstances that Brazilians may not find funny. I certainly recommend avoiding
anything involving elephants with machine guns.

What are your views on Brazilian comedy, do you think it‘s markedly different from the rest of the world, or much the same? What are your
favourite Brazilian comedians and programmes, or do you just have a good joke in Portuguese to tell us?

Retrieved and adapted from: http://www.gringoes.com/articles.asp?ID_Noticia=1643

You are going to read the text again. 5 sentences have been removed from the extract. Choose from the sentences A-B the one
which fits each gap appropriately (1-5). There is one extra sentence which you do not need to use.

_____ a) This is something that‘s particularly easy to do with Portuguese, and not so easy or often seen with English
_____ b) It was at this point that I burst out laughing
_____ c) When gathering in bars or parties, Brazilian people are likely to tell each other jokes or funny anecdotes
_____d) What don‘t tend to be as popular though are styles such as stand-up and improvisational
_____ e) This is reinforced by the extremely famous Brazilian comic, Didi, who relies on a lot of slapstick in his performances
_____ f) When out with my wife‘s family and friends, for instance, the topic of conversation frequently turns to telling jokes

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Upper-Intermediate 3
Set B – LESSON 29

For the teacher:


You can photocopy the sentences below and cut out slips so your Ss can match when doing the activity.

A. Your sense of humour is dark, biting and


1. Laugh-at-life humour
sharp.
B. You can deliver a hysterically funny line
2. Bonding-in-the-moment humour without cracking a smile or raising an
eyebrow
C. You’re clever, and your jokes show
3. Slapstick comedy
intelligence.

D. This relies on physical humor, goofy pranks


4. Sarcasm: Bitter much?
and absurd situations for laughs

5. Self-deprecating humour E. “I don’t take myself too seriously.”

F. You don’t have a problem making fun of


6. Dry/Deadpan humour
other people.

G. You’re the person who will burst out


7. Highbrow/ Witty humour laughing at something no one else in your
group finds all that funny.
H. You’re the type to crack a joke at just the
right moment or toss a witty, light-hearted
8. Jokes at others’ expense
remark into a conversation before it turns
too serious.

I. You feel most comfortable laughing when


9. “Bathroom” humour
you’re making fun of yourself.
J. If it’s something gross or gory, you’ve got
10.Quirky cultural references all the details — and you think it’s
hysterical.

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Upper-Intermediate 3
Set C – LESSON 29

Student A

Little Britain is a British character-based comedy sketch show which was first
broadcast on BBC radio and then turned into a television show. It was written by
comic duo David Walliams and Matt Lucas. The show's title is an amalgamation of
the terms 'Little England' and 'Great Britain', and is also the name of a Victorian
neighbourhood and modern street in London.

The show comprises sketches involving exaggerated parodies of British people


from all walks of life in various situations familiar to the British. These sketches
are presented to the viewer together with narration in a manner which suggests that the programme is a guide—
aimed at non-British people—to the ways of life of various classes of British society. Despite the narrator's
description of great British institutions, the comedy is derived from the British audience's self-deprecating
understanding of either themselves or people known to them.

Upper-Intermediate 3
Set C – LESSON 29
Student B

Alan Carr: Chatty Man (also simply known as Chatty Man) is an award-winning.
British comedy chat show presented by comedian Alan Carr. The show features
interviews with celebrity guests, sketches, topical chat and music.

A structural difference from other British chat shows is that while the guests for each
episode of Chatty Man all tape on the same day, there is rarely any on-screen
interaction between the guests. A guest will be introduced and be interviewed, and then they are almost always
gone when the next guest comes out. An advantage to this taping process is the fact that Carr is able to pretape
interviews with certain guests. If a particular guest is unavailable to be interviewed on the chosen week, an interview
can be pre-taped and slotted in during the next week's editing. Often, at the end of a series, the final episode can be
made up of three pretaped interviews (as well as a musical performance) taped earlier in that particular series' run,
thus eliminating one tape date.

Upper-Intermediate 3
Set C – LESSON 29
Student C

Absolutely Fabulous, also known as Ab Fab, is a British sitcom created by


Jennifer Saunders, based on an original idea by her and Dawn French, and
written by Saunders, who plays the leading character.

It also stars Joanna Lumley and Julia Sawalha, along with June Whitfield and
Jane Horrocks. The series features Saunders as Edina Monsoon, a heavy-
drinking, drug-abusing PR agent who spends her time chasing bizarre fads in a
desperate attempt to stay young and "hip". Edina is joined in her quest by magazine editor Patsy Stone, her best
friend and enabler, whose drug abuse, alcohol consumption, and promiscuity far eclipse Edina's comparatively mild
self-destructive behaviour.

Despite being a middle-aged, twice-divorced career woman, Edina is reliant upon the support of her daughter,
Saffron, a secondary school pupil (and later university student) whose constant care of her mother has left her a
bitter cynic.

Material de uso exclusivo da Associação Cultura Inglesa São Paulo. © 2013

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