QMS Awareness Training

An overview of the Quality
Management System

Prepared by
ShravanKumar
 and enhancing 
of
• It ’s a quality managem
customer satisf
ent action
system that can be
adopted by any kind of
organization

• The system is focused
towards the meeting o
f
customer requirement
s
 Keywords:
1. Quality
2. Management system
3. Customer requireme
nts
4. Customer satisfactio
n

Satisfied? Not satisfied?
3
How was it?
 provides 4
1
requirements

2
Products / serv
ices
Customers Organization
supplies
i5
m
p
r
o
v
e
Characteristics

“Degree to which a set of inherent characteristic
s
fulfils requirements”
 (source – ISO 9001:2015)
Proprietary and confidential. All rights reserv
ed

Policies
Objectives

Processes
 Quality Management System

“a system to direct and control an organization with respec
t
to quality!!!”
QMS expressed as the organizational goal and aspirations

ISO 9001:2015 CLAUSES

0. Introduction
1. Scope
 
2. Normative References
3. Terms and Definitions
4. Context of the Organization
5. Leadership
6. Planning
7. Support
8. Operations
9. Performance Evaluations
10.Improvement

Quality Management System (4)

Support and
Organization Operation
(7,8)
and its context
(4)
Customer
PLAN satisfactio
DO n

Customer Planning (6) ACT Leadership CHE

requirements (5)
CK
 Evaluation (9) ts QMS services
Performance
esul of the Product and

Needs and
expectations of
relevant interested
parties (4)

ISO 9001:2015


Quality Management Systems:

Requirements
Clause Clause

Number Description 

4.1 Understanding the organization and its context

4.2 Needs and Expectations of the Interested Parties
4.3 Determining the scope of the quality management system
4.4 Quality Management System and its processes
5.1 Leadership and commitment
5.2 Quality Policy
 7.5 Documented Information
7.5.1 General
7.5.2 Creating and updating
7.5.3
5.3 Control of documented
Organizational Information and authorities
roles, responsibilities
8.1
6.1 Operational planningrisks
Actions to address and and
control
opportunities
8.2 Determination of requirements
Quality objectives and planning to achieve them
6.2
8.2.1 Customer communication
6.3 Planning of changes
8.2.2 Determination of requirements related to products and services
7.1 Resources
8.2.3 Review of requirements related to products and services
7.1.1 General
8.2.4 Changes to requirements
7..1.2 People
8.3 Design and Development
7.1.3
8.3.1 Infrastructure
General
7.1.4
8.3.2 Environment
Design for the operation
and development planningof processes
7.1.5 Monitoring
Design and Measuring
and development inputs
8.3.3
7.1.6 Organizational Knowledge
8.3.4 Design and development controls.
7.2
8.3.5 Competence
Design and development Outputs
7.3
8.3.6 Awareness
Design and development changes
7.4
8.4.2 Communication
Type and extent of control of external provision

8.4.3 Information for external providers

8.5.1 Control of production and Service

8.5.2 Identification and traceability
8.5.3 Property belonging to customers or external providers
8.5.4 Preservation
8.5.5 Post-delivery activities
8.5.6 Control of changes
8.6 Release of products and services
8.7 Control of nonconforming products
9.1.1 Monitoring, measurement, analysis
9.1.2 Customer Satisfaction
9.1.3 Analysis and evaluation
9..2 Internal Audits
9.3 Management Review