FINDINGS

Major findings of the study are:

o The Foreign Exchange Department is very much Strong. Clauses they use in dealing with
the foreign Bank in term of L/C opening and amendment of L/C, are very much
expedient to the foreign Bank. It is giving a competitive advantage to the EXIM Bank.
So business men like to deal their business with the EXIM Bank Ltd.
o The officers are very helpful to the business man. Some of our business men do not know
exactly the procedures of opening L/C. The officers of EXIM Bank help them properly
to execute their business.
o Modern technical equipment such as computer is not sufficient in foreign exchange
department. As a result the exchange process makes delay and it is also complicated.
o Financing in the international trade is very crucial for the economy as well as it is risky.
Sometimes the government imposes restriction to import and export some products. As a
result the rate of opening L/C become reduces.
o EXIM bank does not provide assistance in relation with foreign exchange to the small
entrepreneur. Small entrepreneur has to keep higher margin sometimes 100% regarding
opening a L/C. It mainly give facilitate foreign exchange services to the big shots. As a
result their services are not diversified in to the small scale portfolios. This may cause
high financial loss in future.
o Absence of online banking makes the bank difficult to increase profit and efficiency of
banking operation and Foreign Exchange services.
o The marketing strategy adopted by the bank is effective but not efficient. The appearance
of the bank in the printing media and electronic media has become a matter of fortune.
o The specialization of the personnel on a particular task is not ensured. It has been found
that executives are transferred from one branch to another without ensuring other
executives being acquainted with the task.
o Anti money laundering procedures of the bank is not effective.

o EXIM Bank Limited presently has 44 branches to operate its business. But it is quite hard
for EXIM bank to cover the whole Bangladesh with this small number of branches.
o The products offered by the EXIM Bank are very limited in range comparing to the
contemporary banks. The clients can hardly find the best alternative of particular
products.

A Study on Foreign Exchange Services of EXIM Bank Ltd Page 1

 o The number of exchange house through which EXIM Bank remitted money is only 5.
EXIM is known as one of the leading local bank of Bangladesh but they don’t have
enough exchange houses to remit money.
o EXIM bank Ltd has to give more emphasize in their remittance process. It needs 2-3 days
for reaching the remitted amount to the customer account. But customer may need the
amount in one day but at that time EXIM bank Ltd can not provide the service to this
particular customer. As a result the customer has to suffer.
o According to some clients opinion introducer is one of the problems to open an account.
If a person who is new of the city wants to open account, it is a problem for him/her to
arrange an introducer of SB or CD accounts holder.
o The Bank demanded that they are doing their banking services according to Islamic
Shariah and Principles but the atmosphere of the Bank is not match with this principle.
o Internal control system of EXIM Bank is not so much strong.
o The Bank has no specific “SLOGAN” which is very effective in service marketing in this
competitive business arena.
o The Bank does not provide any allowance to interns. So most of the interns do not get
any motivation for doing their internship in the Bank.

CONCLUSION

In the financial world banking sector is the heart of a developing country. In order to develop
a country’s economy, a good banking plays a very important role through their modern products
and services. Among a large number of services, remittance management is one of the most
important factors that directly hit a country’s economy. The growing competition bound The
Export Import Bank of Bangladesh Limited not only to compete with the other commercial
bank but also with the public banks. For the future planning and the successful operation in
achieving its prime goal in this current competitive market, this can be helpful in international
trade financing that suggested mostly for the betterment of country.
To the gateway to practical professional life, an experience at EXIM Bank Limited as an
intern was a privilege for me. EXIM Bank Ltd. does offer a real practical orientation to the new
comers with typical corporate culture. This three months internship orientation with EXIM Bank
Ltd. undoubtedly will help me a lot to understand and cope with any future typical corporate
culture.

A Study on Foreign Exchange Services of EXIM Bank Ltd Page 2

 REFERENCE

o Ali Syed Asraf, Foreign Exchange and Financing of Foreign Trade.

o Bangladesh Bank Focus Group “Foreign Exchange Management” Dhaka, Bangladesh
Bank, 2004.
o Brochures of EXIM Bank
o Chakma. Pradanendu, Managerial performance of Islamic banking: A critical review,
EXIM Bank:
o Chowdhury L. R. A Text Book on Foreign Exchange, 1 st Edition, Fair Corporation,
Dhaka, 2000
o Donald R. Cooper, Pamela S. Schindler, ‘Business Research Methods’, 9 TH Edition
(Singapore, McGraw Hill, 2006).
o EXIM Bank Limited, Annual Report, 2008 – 2009
o Gosh, B.N, Scientific Methods and Social Research, Sterling Publishers Ltd.
o Hand books of Foreign Exchange Division of EXIM Bank Limited.
o Lesikar, R.V and J.D Pettit, Business Communication theory and Application (6 th Edition)
IRWIN INC U.S.A.
o Miah Al-hajj Mohammad Haider, A hand book of Islamic banking and Foreign
exchange operation.
o Operational guidelines for Foreign Exchange transactions of EXIM Bank Ltd
o Oxford Dictionary of Finance and Banking.
o Rose, P. Commercial Bank Management, McGraw-Hill Companies Inc., Boston, 1996
o Report of the National Commission on Money, Banking and Credit. Chairman A.F.A. Husain,
June 19, 1986.
o Web site:
 http://www.eximbankbd.com.
 http://www.bangladesh-bank.org

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