ACKNOWLEDGEMENT

Utterance of my current state of ecstasy and delight into words would

make it seem less grandiose than what it really is. Nevertheless, the first step in

presenting the work which took year of diligence, resilience, relentless effort and

sleepless nights should definitely be a statement of gratitude for each and every

individual without whom this work wouldn’t have been possible.

I have immense pleasure and gratitude to those who gave me their valuable

blessings, precious guidance and esteemed co-operation in motivating me to

complete my research work.

First, I thank Bhagwan Ganesh for keeping my faith alive and being source

of unvarying spiritual strength for me in this path towards knowledge with the rod of

light.

During the entire length of this work, I was greatly encouraged by Dr. Esha

Sharma and Dr. Harsh Purohit, Professor & Dean WISDOM, Banasthali

University. The abundant enthusiasm and zeal with which they solved my

difficulties will be remembered with gratefulness.

Thanks are due to Prof. Aditya Shastri, Vice Chancellor, Banasthali

University, Prof Chitra Purohit, President, Banasthali University, and Prof.

Siddharth Shastri, Vice President, Banasthali University who permitted and helped

me in the research work.

 Thanks are due to employees of various banks and all the respondents who

co-operated in the work. In particular I would like to thank the managers of the

public and private sector banks for giving me the valuable suggestions and

assistance in the collection of primary data.

My Husband Mr. Nitin Sharma and Parents’ blessings and co-operation

from entire family had been my core strength to complete this study.

A special thanks to my brother-in-law Mr. Jatin Sharma for helping me in

the completion of my thesis.

Finally, I also take this opportunity to thanks Mr. Anil Mathur for the SPSS

work.

I also express my sincere thanks to the expert panel, Banasthali University

for providing me the necessary recommendations on my synopsis.

Special thanks are due to the Research Section of Banasthali University

for giving me the opportunity to undertake this study and quick processing of the

study.

Thank you every one.

Garima Sharma