LIST OF TABLES

Table No Title Of Table Page No

Table 3.1 Variables and Parameters (Correlated with the 116

Questions in Questionnaire)

Table 3.2 Cronbach’s Alpha Reliability Coefficients of 117

Employees and Customers of Public and
Private Banks Under Study

Table 3.3 Kolmogorov-Smirnov and Shapiro-Wilk 119

Table 3.4 Demographic Details of Customers as a 121

Respondent

Table 3.5 Demographic Details of Employees as a 125

Respondents

Table 4.1 Descriptive Statistics of Customers of Public 138

and Private sector Banks

Table 4.2 Descriptive Statistics of Employees of Public 142

and Private sector Banks

Table 4.3 Independent Sample t Test variable 1 146

Table 4.4 Independent Sample Test Variable 2 148

Table 4.5 Independent Sample Test Variable 3 and 4 150

Table 4.6 Correlation Analysis of Customers of Public 156

and Private Sector Banks

Table 4.7 Correlation Analysis of Employees of Public 158

and Private Sector Banks

Table 4.8 ANOVA of Customers of Public and Private 161

Sector Bank

Table 4.9 ANOVA of Employees of Public and Private 162

Sector Bank

Table 4.10 Findings in Correlation with Objectives and 169

Hypotheses