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Lab Activities Answers & Solution
14.1.1.2 – Lab – Troubleshoot Hardware Problems Answers
14.1.1.3 – Lab – Remote Technician – Fix a Hardware Problem Answers
14.2.1.2 – Lab – Troubleshoot Operating System Problems Answers
14.2.1.3 – Lab – Remote Technician – Fix an Operating System Problem Answers
14.3.1.2 – Lab – Troubleshoot Network Problems Answers
14.3.1.3 – Lab – Remote Technician – Fix a Network Problem Answers
14.4.1.2 – Lab – Troubleshoot Security Problems Answers
14.4.1.3 – Lab – Remote Technician – Fix a Security Problem Answers
1. A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two.)
If the external RAID controller loses power or the RAID controller fails, RAID will stop working. Hard drive cables connected incorrectly
would have prevented RAID from starting. Recovery from a hard drive failure is what RAID was designed to address.
2. A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance
tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?
The fact that there is only one CPU graph available indicates that the technician needs to upgrade the BIOS firmware to support a dual
core CPU.
If toner is coming off printed pages, the toner has not fused to paper properly. This lack of fusion can mean that the fuser component of
the printer could be defective and requires replacement.
If the drum wiper is worn on a printer, the printer may produce pages with ghost images. In this case, the drum or toner cartridge should
be replaced.
5. What corrective action should be taken on a printer that prints unknown characters?
If unrecognized characters are printed, a likely cause is that an incorrect printer driver is installed.
6. Users in an office complain that they are receiving “Document failed to print” messages when trying to print to a network printer. What is a
likely problem?
Receiving a “Document failed to print” message can indicate that the network printer has an incorrect IP address
7. A user has not updated an application for over two years and has just updated to the newest release on the workstation. The user notices,
however, that the software with the newest release is operating very slowly. The other applications on the workstation are operating normally.
What is a possible cause?
If a computer is displaying slow performance when a specific application is being used, more RAM may need to be installed.
8. A technician adds a new optical drive to a computer but the optical drive is not recognized by the computer. The technician thinks that the BIOS
firmware needs to be updated and updates the CMOS. However, the computer fails to start. What is a possible solution?
After the CMOS on a computer is updated and the computer fail to boot, it is likely that the CMOS firmware was installed incorrectly. The
original firmware should be restored or a new CMOS must be obtained from the motherboard manufacturer.
9. A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)
If a computer locks without an error message, hardware or software could be the issue. Problems could include the following:
The CPU or FSB are set incorrectly on the motherboard or in the BIOS.
The computer is overheating.
An update has corrupted the operating system.
The RAM is failing or a RAM module is failing.
The hard drive is failing.
The power supply is failing.
The computer has a virus.
CPU overheating
a fragmented hard drive
insufficient RAM
device driver compatibility errors
Explanation:
A Blue Screen of Death (BSOD) is usually caused by device driver compatibility errors or hardware failure. An insufficient amount of RAM
may cause slow performance. An overheated CPU may cause the computer to lock up. A fragmented hard disk may cause slow
performance because of slow input and output.
11. A user reports that WiFi is not working on a laptop. A technician checks the laptop and notices that the wireless networking icon is missing from
the notification area of the task bar. The technician tries to turn the wireless switch on the laptop on and off. However, the wireless NIC is still
not displayed. What should be done next to troubleshoot this issue?
Built-in devices such as wireless and Bluetooth devices, can be enabled or disabled in BIOS or UEFI. When they are disabled, Windows
OS will not be able to recognize and use them.
12. What are two reasons that a workstation would begin to lock up frequently? (Choose two.)
failing RAM
an overheating CPU
an incorrect display setting
indexing service running too long
issues with the uninstallation of an application
Explanation:
A CPU that is overheating and hardware that is failing, such as bad RAM modules, could cause a system to lock up. An incompatible
display driver would be responsible for causing no display or a distorted display. An incomplete uninstallation may cause the application
to still be listed in the registry even though it has been deleted from the hard disk. An indexing service that is running too long, which
sometimes happens the first time that indexing is enabled, may cause slow response to a user application, but would not cause lock ups.
13. A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network
switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely
cause of this problem?
The network card is working if the loopback address can be pinged. The LED on the network card being off points towards a faulty cable
or a bad connection.
14. Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that
the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the
technician suspect? (Choose two.)
Normally, the closer a wireless NIC is to an access point, the faster the connectivity. This problem does not require the network password
to be reissued. The combination of the low bandwidth and the intermittent connectivity is pointing towards a weak signal or interference
from outside sources.
15. A user can send email to other people in the office successful but is unable to receive any email. What is a possible cause of this issue?
A user who can send email but is unable to receive email may have incorrect email settings configured on his or her workstation. Email is
received using POP3 or IMAP.
16. A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices
that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?
If the PCs are not able to connect to a DHCP, they will be allocated an IP address within the range 169.254.0.0 – 169.254.255.255.
17. Which network server is malfunctioning if a user can ping the IP address of a web server but cannot ping the web server host name?
If pings are successful to an IP address but not to a host name, then the problem may be that a DNS server cannot be accessed.
18. What command can a technician use on a computer to see if DNS is functioning properly?
nslookup
ipconfig
net share
net use
Explanation:
19. An administrator deploys wireless access points across the office to provide wireless network connectivity to users. Each workstation receives
an IP address via DHCP. After a file server with a static IP is connected to the wired network, the administrator receives an IP address conflict
message. What is a possible solution?
If an IP address conflict message is displayed, then a single IP address is being used more than once on the same network. To solve this
issue, the administrator needs to give a different static IP address to the server on the network.
20. A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?
A boot sector virus will alter the MBR. A virus that alters the Windows kernel will not produce this message. The CMOS battery that fails
will cause the system clock to gain or lose time, and RAM being unseated will result in less RAM being available to the system or will
result in POST errors.
21. A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted
the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the
technician use to repair the corrupt master boot record? (Choose two.)
bootrec /fixboot
bootrec /fixmbr
chkdsk
regedit
regedt32
Explanation:
The regedit command is used to access the Windows registry, Regedt32 allows for editing the registry in read only mode, while the
chkdsk command is used to repair the Windows file system. The bootrec /fixboot command is used to repair the boot sector in
Windows Vista or 7, while the bootrec /fixmbr command is used to repair a corrupt master boot record in a Windows 7 or Vista
environment.
22. A user reports that all of the software applications operate very slowly every day around 9:30 a.m. A couple of hours later, the computer
operates normally for the rest of the day. What is the most likely cause?
Antivirus software that is scheduled to run during working hours may cause computer performance issues.
Recommend
Learning with Cisco Netacad, there are many exams and lab activities to do. Some instructor require students to
complete all Chapter exams, Pre-Test, Practices Final, Final Exam and Chapter Quiz. No mater what instructors want
you to do, PremiumExam.com o ers all exams and lab activities answers and solutions with clear explanation. Our
Experts have veri ed all exam answers before we published to the website. We recommended you to chose any
relevant chapter from the following:
IT Essentials v6.0
Assignments Practice Quizzes
Answers Online Answers Online
Chapter 14 Exam Online Chapter 14 Quiz Online
Next Chapter
Practice Final Exam Online NA NA
Lab Activities Answers & Solution
14.1.1.2 – Lab – Troubleshoot Hardware Problems Answers
14.1.1.3 – Lab – Remote Technician – Fix a Hardware Problem Answers
14.2.1.2 – Lab – Troubleshoot Operating System Problems Answers
14.2.1.3 – Lab – Remote Technician – Fix an Operating System Problem Answers
14.3.1.2 – Lab – Troubleshoot Network Problems Answers
14.3.1.3 – Lab – Remote Technician – Fix a Network Problem Answers
14.4.1.2 – Lab – Troubleshoot Security Problems Answers
14.4.1.3 – Lab – Remote Technician – Fix a Security Problem Answers
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