Enclosure I

Typical Behavioural Dimensions Assessed

(a) Oral Communication Skill
(b) Oral Presentation Skill
(c) Written Communication Skill
(d) Stress Tolerance
(e) Career Ambition
(f) Leadership
(g) Sensitivity
(h) Flexibility
(i) Tenacity
(j) Initiative
(k) Independence
(l) Planning and Organisation
(m) Delegation and Control
(n) Problem Analysis
(o) Judgement
(p) Decisiveness
(q) Reading and Understanding
 Enclosure I

Relationship Enhancers
Expertness Interpersonal Trustworthiness
Attractiveness

Level of skill More friendly Disclosure of accurate,

appropriate and up-to-date in-
Cheerful formation
Education Warm
Agreeable Degree of congruence between
Training / Experience Interested verbal and non-verbal behav-
iours
Alert
History of Success Sociable Accurate listening and
Responsive paraphrasing

Attire Tactful
Expressive
Clear
Optimistic
Energetic
Curious
Motivated
Poised
Outgoing
Active
 Common Interview Questions

* Tell us about your college.

* Why did you choose your degree subject?
* Did you do well in your studies?
* Given another opportunity, which subjects will you choose?
* What aspects of your course are relevant to the job you have applied to?
* What special projects did you undertake at college?
* Did you undergo any summer training? What did you gain from this?
* What were your extra-curricular activities at college?
* What do you do in your present job? What are your responsibilities?
* Why do you want to leave this job?
* What are your specific achievements in this job?
* Have you gone through any special training in your current job?
* What have you learnt from your present job? How will this be useful in the new job?
* What are your hobbies and interests?
* What are your special skills? How are they relevant to the job that you are aspiring for?
* What do you know about our company?
* What do you know about this industry? About this profession?
* Tell me three of your strengths.
* Tell me three of your weaknesses.
* In your college / last job what situation did you find the most difficult? How did you over come
the problem?
* What was the most enjoyable situation that you experienced in your college / last job? Why?
* What do you dislike most in your present job?
* How do you see yourself in five years' time?
* What are your ambitions?
* What do you really want to achieve in your life?
 Ace That Job Interview
BY JOAN RIGDON

JOB INTERVIEWING is a minefield. Your prospective employers have a stack of resumes from talented applicants.
Now they want to know what makes you tick. Are you hard to get along with? Can you meet deadlines? How badly
do you want the job?
Many excellent people have been rejected because of a single faux pas. Gerard Roche, chairman of a New York
executive-recruiting firm, recalls one candidate who flunked because his socks sagged. Another made himself too
comfortable. “He peppered his conversation with profanities, pulled his chair right up to my desk, and started
picking up and examining papers and knickknacks,” says New York recruiter Nina Proct.
There’s no guaranteed method of navigating an interview. But you can increase your odds by knowing what you’re
up against. Here, then, some of America’s toughest interviewers reveal their most frequent questions — and
suggest how you might handle them:
1. What exactly do you want from us?
Describe your ideal job. Many people dodge these types of questions by giving a generic, safe answer. To
make a better impression, Dee Soder, a New York executive coach, recommends you prepare by writing
an “employment ad” that describes your dream job. Include a “headline” and several adjectives outlining
the company, the job and yourself. This forces you to focus on exactly what you want and what you have
to offer even if the interviewer doesn’t ask you.
2. Why did you leave your last job?
Deep down, interviewers know many people leave jobs because they hate their boss: they may have job-
hopped for the same reason themselves. But few employers want to hear it.
“I don’t know why, someone who wanted me to hire him would say he had a clash with a boss,” says
Mike Leavell, a vice president of Hewlett Packard Co. “That always puts up a big red flag.”
Many interviewers suggest people concentrate on the business reasons for joining a new company. For
example: “After two years running the marketing department, I’ve learned a lot about X. Now I want to
learn Y.” Or, “I’m at the stage in my career where I want to add X to my background, and your company
is the leader in that field.”
If you were fired because of a conflict with a boss, however, you may be better off telling interviewers
yourself, rather than having them rely on industry gossip. Be diplomatic and positive. Millington McCoy,
managing director of an executive search firm, says one candidate gave this type of response: “There was
a new chief financial officer, and our management styles were very different. We agreed to disagree.”
3. Why are you switching careers?
In this question, interviewers are looking for careful self-analysis. “Don’t say `I wanted to try something
new,’” advises Howard Nitschke, a recruiter for a firm in New York. “That makes me think: this person
doesn’t know where he’s going.”
Instead, explain how your skills, personality and goals are more suited to the new career, or that you want
to “add” something to your experience that will help you achieve a longer-term goal.
4. Where do you want to be five years from now?
The best way to botch this once is not to have an answer, or to have an answer that’s inconsistent with the
company’s own goals. But you can also alarm your interviewer by giving the impression that the job is
“merely a way station,” says Fred Benson, a senior business executive. An organization may fear that, if
hired, such a candidate would spend more time jockeying for the next position than working.
Benson says to make long-term goals a part of the answer but to focus on the short term. For instance:
“I’m 30 and I love what I’m doing. Ultimately I’d like to be a CEO, but I realize I’ve got other things to
learn first. The next logical step is to be a division manager. Here’s why I think I’ll be ready for that in
five years...”
5. What’s your greatest accomplishment?
Susan Gauff, senior director of a communications firm, says many candidates flub this question. Their
most common mistake: responding with responsibilities rather than results.
A poor candidate for an ad director job will say of a triumphal project, “I wrote copy and supervised
photography and proofread the layouts,” Gauff observes. The better candidate will say, “First we looked
at the strategy of the company. Then we researched the audience. Then we determined what kind of
payback we could achieve...”
This answer “describes the big picture, not just the activities,” says Gauff. “You don’t find many candidates
who can do that.”
6. What are your strengths?
Since you may be asked to name as many weaknesses, limit yourself to three concrete examples of
strengths, again showing benefits to the company.
Executive recruiter McCoy asks a tough variation of this question, telling candidates to rank various
skills on a scale of one to ten and explain why they rate higher in one category than another. A good
explanation reflects on past accomplishments: “I’ve always done a better job of finding ways to cut costs
than of drumming up new business.”
7. What are your weaknesses?
Many candidates try to highlight vague weaknesses that can be viewed as assets. They say “I’m impa
tient,” hoping the interviewer will see them as a hard-charger. Or, “I work such long hours that my
family life is out of balance.” Don’t try it. Interviewers are sick of hearing these stock answers.
Instead, be honest, but emphasize the actions you’ve taken to deal with a weakness. Dee Soder recom
mends this type of answer: “Sometimes I would push back deadlines to turn in higher-quality work.
However, I’ve learned to delegate more, and I’ve only slipped once in the past year.”
Beware: some interviewers fall silent during this question, letting a nervous candidate fill in the void by
volunteering more information. Howard Nitschke remembers a candidate who made the mistake of an
swering this question eight times, talking himself out of the job. Once you’ve stated one or two weaknesses
and their solutions, stop talking.
8. What about a time you failed?
McCoy says the best answer has this theme: “I fell off my horse. I learned what I did wrong. I got back up
and rode it better.”
The worst answer is: “I guess I’ve been lucky. I haven’t failed yet.” When candidates say this, “either
they’re not telling the truth or they’re not trying hard enough,” says Ronald Davenport, chairman of a
broadcasting firm.
9. Will you get along with your potential boss?
Some interviewers recommend dodging this question. Gerard Roche suggests saying “I concentrate on
the job and the results, and I’m flexible enough to work with almost anyone.”
If the question is more explicit, such as “Describe the worst boss you worked for,” couch your answer as
a disagreement over a business issue or as a difference in styles — not as a personal dislike.
10. Are you likely to marry soon? How old are your children?
You may be offended by such personal questions, but answer them unless you don’t want the
job. Chances are the interviewer is really asking how much you’re willing to travel or work
overtime.
During an interview, a chief executive once asked Susan Gauff whether her husband allowed her to
travel. “I was taken aback,” she recalls. “Then I smiled and said, `if you’re asking if I’m able to travel on
this job, the answer is yes.’”
In an interview lunch, don’t order the cheapest thing on the menu, even if it’s what you want, counsels
business executive Leslie Schinto. “They may not take you seriously or pay you enough.” But don’t make
the opposite mistake, either.
It is possible to recover from an honest faux pas. When Fred Benson applied for a fellowship in 1973, he took a
late night flight to make it to his interview on time. Walking bleary-eyed into the room, he was blinded by the sun
glinting off a glass table and could make out only the silhouettes of the panelists. Extending his hand to the
chairman, he knocked a pitcher of water into the man’s lap.
In that instant he gave up all hope of getting the position. “I feel that I have nowhere to go but up from here, so I’m
going to be very relaxed in this interview,” he told the panel. He was — and got the job. Now he helps interview
finalists for the fellowships.
Education is what survives when what has been learnt
has been forgotten.

-- B.F. Skinner