c01879546 PDF

7/6/2020 view-source:https://support.hp.
com/in-en/document/c01879546
1 <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
2
3
4 <html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en" dir="ltr">
5
6 <head>
7 
10
11 <base href="https://support.hp.com/wps/portal/pps/Home/ConcentraWrapper/!ut/p/z1/jZDLDoIwEEW_hm1nBATirhJTUYjviN0YMFgwSAlU-
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12 </base>
13
14
15 <title>HP Printers - Cannot Print PDFs from Adobe Reader (Windows) | HP® Customer Support</title>
16
17
18
19 <meta http-equiv="X-UA-Compatible" content="IE=edge" />
20 <meta name="keywords" content="pdf,cannot print pdf,can't print pdf,can't print PDFs" /><meta name="description" content="The printer cannot
print PDF files." /><link rel="canonical" href="https://support.hp.com/in-en/document/c01879546"></link>
21
22 <meta name="format-detection" content="telephone=no" />
23 <meta name="format-detection" content="date=no" />
24 <meta name="format-detection" content="address=no" />
25 <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
26
27
28 <meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1" />
29
30
31 <meta name="web_section_id" content="R11839" />
32 <meta name="msapplication-config" content="none" />
33
34 <meta content="PSG" name="bu" />
35 <meta content="support" name="lifecycle" />
36 <meta content="Products" name="page_content" />
37 <meta content="Consumer.Home" name="segment" />
38 <meta name="hp_design_version" content="hpexpnontridion" />
39
40 <meta name="robots" content="index, follow" />
41
42 <link id="com.ibm.lotus.NavStateUrl" rel="alternate"
43 href="/wps/portal/pps/Home/ConcentraWrapper/!ut/p/z1/jZDLDoIwEEW_hm1nBATirhJTUYjviN0YMFgwSAlU-
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1QRzIwMEcx/" />
44
45 <link rel="bookmark" title='ConcentraWrapper'
46 href='/wps/portal/pps/Home/ConcentraWrapper/!ut/p/z1/jZDLDoIwEEW_hm1nBATirhJTUYjviN0YMFgwSAlU-
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1QRzIwMEcx/'
47 hreflang="en" />
48
49 <link href="/hp-portal-theme-static/themes/Portal8.0/images/favicon.ico"
50 rel="shortcut icon" type="image/x-icon" />
51
52
53
54 <script type='text/javascript' src='//nexus.ensighten.com/hp/support_prod/Bootstrap.js'></script>
55
56
57
58 <script type="text/javascript">
59
60 var serialNumberFromUserSession = '';
61
62 var hideShareWideget = "0";
63 var hubNavigationBaseUrl="https://support.hp.com/hp-pps-services/hub/navigation?h_client=s-a-r11839-1";
64 var typeAheadClickBehaviorDesktop="true";
65 var typeAheadClickBehaviorMobile="true";
66 var biasvalValue="1.1";
67 // used in login.js
68 var signOutMenuOptions = '{"menuOptions":[{"name":"Dashboard FAQ","url":"https://support.hp.com/in-en/topic/dashboard-faq"}]}';
69 var addProductCheckboxFlag = false;
70
71
72
73 var templateNames = 'Drivers-Model,Drivers-Series,ProductModel,Troubleshooting-Model,Troubleshooting-Series,ProductSeries,Manuals-Model,Howto-
Model,ProductInfo-Model,Howto-Series,Manuals-Series,MoreOptions-Model,ProductInfo-Series,MoreOptions-Series,Videos-Model,Notices&Bulletins-
Model,Videos-Series,Notices&Bulletins-Series,Advisories-Model,Advisories-Series,ProductModels,Solutions-
Model,SWDDownload_New,SWDSeriesDownload_New,SWDClosure_New,SWDDownload,SWDClosure,SWDSeriesDownload,SWDModels,SWDBadResults,SWDModelDriverDeta
ilsPage,SWDSeriesDriverDetailsPage,ProductCategoryLanding,ProductCategoryL0,ProductCategoryL1,ProductCategoryL2,SWDLanding,SWD-
PrinterLanding,SWD-LaptopLanding,SWD-DesktopLanding,SWD-
OtherLanding,Document,WarrantyLanding,OOWResults,IWResults,XWResults,UWResults,MultipleWarrantyInputPage,DisputeWarrantyForm,DisputeWarrantyCo
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74 var chatBotMaxIdle = 1500;
75 var templateArray = templateNames.split(",");
76 var chatBotProactiveTemplates = 'Drivers-Model,Drivers-Series,ProductModel,Troubleshooting-Model,Troubleshooting-Series,ProductSeries,Manuals-
Model,Howto-Model,ProductInfo-Model,Howto-Series,Manuals-Series,MoreOptions-Model,ProductInfo-Series,MoreOptions-Series,Videos-
view-source:https://support.hp.com/in-en/document/c01879546 1/41
7/6/2020 view-source:https://support.hp.com/in-en/document/c01879546
Model,Notices&Bulletins-Model,Videos-Series,Notices&Bulletins-Series,Advisories-Model,Advisories-Series,ProductModels,Solutions-Model';
77 var chatBotProactiveWait = 15;
78 var chatBotProactiveTimeout = 60;
79 </script>
80
81
82 <meta content="in" name="target_country" />
83
84
85
86 <script>
87 // global variables for product and serial number validation
88 var productNumberValidationRegex = '^[a-zA-Z0-9/-]+$';
89 var serialNumberValidationRegex = '^[a-zA-Z0-9]+$';
90 var hpProductNumberValidationRegex = '^[a-zA-Z0-9]+$';
91 var hpSerialNumberValidationRegex = '^[a-zA-Z0-9]{10,14}$';
92 var samsungProductNumberValidationRegex = '^[a-zA-Z0-9/-]+$';
93 var samsungSerialNumberValidationRegex = '^[a-zA-Z0-9-]+$';
94 var samsungProductNumberMaxLength = '16';
95 var samsungSerialNumberMinLength = '14';
96 </script>
97
98
99
100
101
102
103
104
105
106
107 <div class="modal fade in" id="spinnerModalWithMsg" tabindex="-1" role="dialog" aria-labelledby="warranty-status-modal" aria-hidden="true"
data-show="false" style="display: none;">
108 <div class="modal-dialog modal-sm">
109
110 <div class="modal-content">
111 <div class="modal-header modal-header-float clearfix">
112 <img class="modal-logo" src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/hp-logo-modal.gif" alt="HP Logo">
113 <div class="modal-title with-logo">
114 <h3 id="warrantyTypes" class="modal-title">Contact HP</h3>
115 </div>
116 </div>
117 <div class="modal-body">
118 <div class="hp-row">
119 <div class="col-lg-24">
120 <p>Please wait while we gather your contact options</p>
121 <img src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/loadingHp.gif" width="60" alt="Fetching
Results(T)" style="margin:auto;">
122 </div>
123 </div>
124 </div>
125 </div>
126 </div>
127 </div>
128
129
130 <div class="hp-loading-results" id="modalPageLevelSpinner" class="hide"
131 alt="Fetching Results" aria-label="loading results"
132 aria-live="assertive" style="display: none;">
133 <div id="loadingimg" class="loading-icon">
134 <img
135 src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/loadingHp.gif"
136 width="60" alt="Fetching Results" />
137 </div>
138 </div>
139
140 <script type="text/javascript"
141 src="/static/hp-portal-theme-static/themes/Portal8.0/hp/js/jqueryv1_10_2.js"></script>
142 <script type="text/javascript"
143 src="https://ssl.www8.hp.com/in/en/scripts/framework/jquery/v-1-8/can.jquery.js"></script>
144
145 <script type="text/javascript" src="https://cdn.optimizely.com/js/10425806409.js"></script>
147 //Fix for cookie banner image not loading in certain locales CR 961
148 document.documentElement.lang='en-in';
149 $("html").attr("xml:lang",'en-in'); //fix for CR 1354 cookie banner incorrect
150 </script>
151 <script
152 src="https://ssl.www8.hp.com/caas/header-footer/in/en/default/latest.r?contentType=js&hide_country_selector=true"></script>
153 <input type="hidden" id="jSessionId" value='qs9hpJbZWYEwcjY3ykIoGOE' />
154
155
157 var micrositeAnrTemplateName = "Microsite-win10_learning_printer";
158 </script>
159
161 var micrositePageHeading="";
162
163 </script>
164
165
166 <input type="hidden" id="pToggle" value=on />
167 <input type="hidden" id="brightCoveAccountId" value='1160438706001' />
168 <input type="hidden" id="brightCovePlayerId" value='ByLWUi0A' />
169 <input type="hidden" id="accessTokenId" value= "" />
170
171
172 
174
175 var userProfileJson = '';
176 var pagetitle = 'ConcentraWrapper'; //fetching the pageTitle for US 194-66
177 var countryCode = 'in';
178 var langCode = 'en';
179 console.log("pageTitle "+pagetitle);
180 // global variable
181 var profileDetails;
182
183 // if user profile json is not empty
184 if(userProfileJson){
185
186 // set the profile object
187 profileDetails = JSON.parse(userProfileJson);
188
189 // Paint the welcome header
190 window.onload = function(e){
191
192 // if user is logged in
193 if(profileDetails.loggedIn){
194 paintWelcomeHeader();
195 }
196 }
197 }else if(pagetitle == "DisputeForm"){ // logic to redierct the user to sign In
198 var domain = window.location.origin;
199 var redirectUrl = window.location.href;
200 var url = domain + "/hp-pps-services/auth/login?cc=" + countryCode + "&lc=" + langCode + "&pageurl=" + redirectUrl;
201 window.open(url, "_self");
202 } else {
203 $(".signInRegisterLink").removeClass("hide");
204 $(".dashboardMessage").addClass("hide");
205 $(".welcomeMessageNew").addClass("hide");
206 }
207
208 </script>
209
210
211
212
213
215
216 var sunsetDocID = "";
217 if(sunsetDocID!=null && sunsetDocID!="")
218 {
219
220 window.location.href= "/in-en/document/";
221 }
222 </script>
223
224
225
226
227
228
229
230
231
232
233
234
235 <script id="singleVideoTemplate" type="x-handlebars-template">
236 {{#each this}}
237 <div class="videoThumbnailDesc clearfix">
238 <div class="col-lg-16 col-md-24 col-sm-24 hidden-lg">
239 <div class="videoTitleDescContainer">
240 <div class="videoHeading">
241 VIDEO
242 </div>
243 <div>
244 <div class="videoName">
245 {{name}}
246 </div>
247 <div class="videoDesc">
248 {{description}}
249 </div>
250 </div>
251 </div>
252 </div>
253 <div class="col-lg-8 col-md-24 col-sm-24">
254 <a href="javascript:void(0)" class="clearfix videoThumbnail" data-toggle="modal" data-backdrop="static" data-target="#video-
modal{{id}}">
255 <img class="videoThumbnailImg" src="{{images.poster}}" aria-labelledby="video{{id}}-name">
256
257 <div class="playIconContainer">
258 <div class="playSvgContainer">
259 <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24.81 28.65"
class="playSvg">
260 <polygon class="cls-1" points="24.81 14.33 12.41 21.49 0 28.65 0 14.33 0 0 12.41 7.16 24.81 14.33"></polygon>
261 </svg>
262 </div>
263 </div>
264 </a>
265 </div>
266 <div class="col-lg-16 col-md-24 col-sm-24 hidden-md hidden-sm">
267 <div class="videoTitleDescContainer">
268 <div class="videoHeading">
269 VIDEO
270 </div>
271 <div>
272 <div id="video{{id}}-name" class="videoName">
273 {{name}}
274 </div>
275 <div class="videoDesc">
276 {{description}}
277 </div>
278 </div>
279 </div>
280 </div>
281 </div>
282
283 <div class="modal singleVideoModal fade" id="video-modal{{id}}" role="dialog" aria-label="HP Videos" aria-hidden="true" data-
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284 <div class="modal-dialog modal-md">
286 <div class="embed-container">
287 <video style="width: 100%; height: 100%; position: absolute; top: 0px; bottom: 0px; right: 0px; left: 0px;" data-
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data-embed="default" class="video-js" controls="" poster="{{images.poster}}"></video>
288 </div>
293 <h3 class="no-subtitle headingLight">{{name}}</h3>
294 <p class="paragraphLight">{{description}}</p>
295 </div>
297 <button type="button" class="btn-primary-light videoModalCloseBtn" data-dismiss="modal">Close</button>
298 </div>
299 </div>
300 </div>
301 </div>
302 </div>
303 </div>
304 </div>
305 {{/each}}
306 </script><link href="//netdna.bootstrapcdn.com/font-awesome/4.1.0/css/font-awesome.min.css" rel="stylesheet" />
307 <link rel="stylesheet" href="/wps/contenthandler/pps/!ut/p/digest!Gu1JQ18jiCIB-gUpmFgFTw/sp/mashup:ra:collection?
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0%3Ahead_js&deferred=true"/>
310 
313 
316 <style id="layout-wstate-styles"></style><link rel="alternate" id="head_markup_deferred"
href="/wps/contenthandler/pps/!ut/p/digest!K3eLkKuIZhsxeQTQm3NwMA/mashup/ra:collection?
themeID=ZJ_9PL6I440L8I200AA7GE9SR3001&locale=en&mime-
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325 
327 
329 
333
334
335
336 </head>
337 <body class="lotusui30dojo tundra locale_en hp">
338
339 
340 <input type="hidden" id="pageIdentifier" value='ConcentraWrapper' />
341 <input type="hidden" id="isSeriesLevel" value='' />
342
343 <script id="tooltip-template" type="text/x-handlebars-template">
344 <div class="modal-dialog modal-lg">
346 
347 <div class="modal-header modal-header-float clearfix" id="serial-number-modal-head">
348 <button type="button" class="close icon" data-dismiss="modal" aria-label="{{translations.CLOSE}}"></button>
349 <img class="modal-logo" alt="#pps_lbl_Modal_HPLogo" src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/hp-logo-
modal.gif">
351 
352 <h3 id="serial-number-modal-main-heading" class="no-subtitle where_is_product_number_header">
{{translations.PPS_CHECKWARRANTY_TOOLTIPHEADING}}</h3>
353 </div>
354 </div>
355 
356 <div class="modal-body" id="serial-number-modal-body">
359 <img src="/wps/hp-support-contact-portlets/resources/images/Product_number_serial_number.jpg" width="100%" aria-
label="{{translations.PPS_LBL_PNMODAL_PRODUCTNUMBER}}" alt="{{translations.PPS_LBL_PNMODAL_PRODUCTNUMBER}}" />
360
361 <img src="/wps/hp-support-contact-portlets/resources/images/Product_serial_number_samsung.jpg" width="100%" aria-
label="{{translations.PPS_LBL_PNMODAL_PRODUCTNUMBER}}" alt="{{translations.PPS_LBL_PNMODAL_PRODUCTNUMBER}}" />
362
363 </div>
365 <p>{{translations.PPS_CHECKWARRANTY_HEADING}}</p>
366 <h4>{{translations.PPS_CHECKWARRANTY_DESKTOPHEADING}}</h4>
367 <p>{{translations.PPS_CHECKWARRANTY_DESKTOPTEXT1}}</p>
368 <p>{{translations.PPS_CHECKWARRANTY_DESKTOPTEXT2}}</p>
369 <h4>{{translations.PPS_CHECKWARRANTY_NOTEBOOKHEADING}}</h4>
370 <p>{{translations.PPS_CHECKWARRANTY_NOTEBOOKTEXT1}}</p>
371 <p>{{translations.PPS_CHECKWARRANTY_NOTEBOOKTEXT2}}</p>
372 <h4>{{translations.PPS_CHECKWARRANTY_PRINTERHEADING}}
373
374 <span>
375 {{translations.PPS_LBL_SAMSUNG_TOOLTIP1}}
376 </span>
377
378 </h4>
379 <p>{{translations.PPS_CHECKWARRANTY_PRINTERTEXT1}}</p>
380
381 <p>{{translations.PPS_LBL_SAMSUNG_TOOLTIP2}}</p>
382 <p>{{translations.PPS_LBL_SAMSUNG_TOOLTIP3}}</p>
383
384 <h4>{{translations.PPS_CHECKWARRANTY_TABLETHEADING}}</h4>
385 <p>{{translations.PPS_CHECKWARRANTY_TABLETTEXT1}}</p>
386 
387 <h4>{{translations.PPS_CHECKWARRANTY_LEARNMORETEXT1}} </h4>
388 <p class="learnMoreLinkHolder">
389 <a target="_blank" href="{{urlForSerialNumberDocument}}">
390 {{translations.PPS_LBL_MIGHTY2_PRODUCTSERIALNUMBER}}
391 </a> <br>
392 {{PPS_CHECKWARRANTY_LEARNMOREOR}}
393 <a target="_blank" href="{{urlForProductNumberDocument}}">
394 {{translations.PPS_GHST_CHAT_PRODUCTNUMBER}}
395 </a>
396 </p>
397 </div>
398 </div>
399 </div>
400 <div class="modal-footer secondary-content">
401 <span class="text-small fl"><a class="privacyUrl" href="{{privacyPolicyUrl.value}}" target="_blank">
{{translations.PPS_LBL_SEARCHMODAL_PRIVACYPOLICY}}</a></span>
402 <span class="text-small fr">{{translations.PPS_LBL_SEARCHMODAL_COPYRIGHT}}</span>
403 </div>
405 </div>
406
407 </script>
408
409
410
411
412 <div id="everything" class="everything">
413 
414
415
416 <div class="wpthemeFrame">
417
418 
419
420 <header style="display: none" role="banner">
421 <div class="wpthemeHeader">
422 
423 <div class="wpthemeInner">
424 <div class="wpthemeLogo wpthemeLeft">
425 <span class="wpthemeAltText">IBM WebSphere Portal</span>
426 </div>
427
428 
429
430 <div class="wpthemeNavContainer1">
431 <nav class="wpthemeHeaderNav">
432 <ul class="wpthemeNavList">
433
434 <li class="wpthemeNavListItem wpthemeLeft wpthemeSelected">
435
436 <a href="/wps/portal/pps/Home" class="wpthemeLeft wpthemeFirst" ><span lang="en" dir="ltr">Home</span></a>
437 </li>
438
439 </ul>
440 </nav>
441 <div class="wpthemeClear"></div>
442 </div>
443 
444 <div class="wpthemeRight">
445 </div>
446 </div>
447 </div>
448 
449
450 
451 <div class="wpthemeBanner">
452 <div class="wpthemeBannerInner">
454
455 <ul class="wpthemeCommonActions wpthemeLeft">
456
457 <li>
458 <span class="wpthemeBranding">
459
460 <a class="wpthemeBrandingLink" href="?uri=nm:oid:Z6_CGAH47L00GQ4B0I7MOKER830I6" alt="Home">
461 <img src="/wps/themeModules/themes/html/dynamicSpots/icons/blank.gif" alt="IBM Logo">
462 </a>
463 <span class="wpthemeAltText">IBM Logo</span>
464 </span>
465 </li>
466 </ul>
467 <ul class="wpthemeCommonActions wpthemeRight">
468
469 <li class="wpthemeFirst" id="wpthemeSignUp">
470
471 <a
href='dz/d5/L0lJSkdKSUtVSkNncFJDZ3BSQSEhL29Cd3dBQUFZUUFBRUl3UWxDVUl6Z3VDWnlTcEtaSUEhLzRObEVOSVVNUW5GSmtLQ2FrbklVVTFOSS9aNl9DR0FINDdMMDBHUTRCME
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7MOKER830U2'>Sign Up</a>
472
473 </li>
474
475 <li class="wpthemeLast" id="wpthemeLogin">
476
477 <a href='/wps/myportal/pps/!ut/p/z0/04_Sj9CPykssy0xPLMnMz0vMAfIjo8ziDXAARwP9gmxHRQCBXI7R/' >Log In</a>
478
479 </li>
480
481 </ul>
483 </div>
484 </div>
485 </div>
486 
487
488 <div class="wpthemeBanner wpthemeBannerPrimaryNavigation">
489 <div class="wpthemeBannerInner">
491
492 <div class="wpthemeNavContainer1">
493 <nav class="wpthemePrimaryNav wpthemeLeft">
494 <ul class="wpthemeNavList">
495
496 <li class="wpthemeNavListItem wpthemeLeft">
497
498 <a href="/wps/portal/pps/Home/Welcome" class="wpthemeLeft wpthemeFirst" ><span lang="en" dir="ltr">Welcome</span></a>
499 </li>
500
502
503 <a href="/wps/portal/pps/Home/Getting-Started" class="wpthemeLeft" ><span lang="en" dir="ltr">Getting Started</span></a>
504 </li>
505
507
508 <a href="/wps/portal/pps/Home/contact-hp" class="wpthemeLeft" ><span lang="en" dir="ltr">Contact HP - Anonymous</span></a>
509 </li>
510
512
513 <a href="/wps/portal/pps/Home/contact-hp-product-context-view" class="wpthemeLeft" ><span lang="en" dir="ltr">Contact HP Product Context
View</span></a>
514 </li>
515
517
518 <a href="/wps/portal/pps/Home/support-home" class="wpthemeLeft" ><span lang="en" dir="ltr">Support Home</span></a>
519 </li>
520
522
523 <a href="/wps/portal/pps/Home/product-home" class="wpthemeLeft" ><span lang="en" dir="ltr">Product Home</span></a>
524 </li>
525
527
528 <a href="/wps/portal/pps/Home/product-warranty-result" class="wpthemeLeft" ><span lang="en" dir="ltr">Product Warranty Result</span></a>
529 </li>
530
531 <li class="wpthemeNavListItem wpthemeLeft wpthemeSelected">
532
533 <a href="/wps/portal/pps/Home/ConcentraWrapper" class="wpthemeLeft" ><span lang="en" dir="ltr">ConcentraWrapper<span class="wpthemeAccess">
currently selected</span></span></a>
534 </li>
535
537
538 <a href="/wps/portal/pps/Home/pFinderResults" class="wpthemeLeft" ><span lang="en" dir="ltr">pFinderResults</span></a>
539 </li>
540
542
543 <a href="/wps/portal/pps/Home/ProductDetailsPage" class="wpthemeLeft" ><span lang="en" dir="ltr">Product Details Page</span></a>
544 </li>
545
547
548 <a href="/wps/portal/pps/Home/SearchResult" class="wpthemeLeft" ><span lang="en" dir="ltr">SearchResult</span></a>
549 </li>
550
552
553 <a href="/wps/portal/pps/Home/error" class="wpthemeLeft" ><span lang="en" dir="ltr">Error Page</span></a>
554 </li>
555
557
558 <a href="/wps/portal/pps/!ut/p/z0/04_Sj9CPykssy0xPLMnMz0vMAfIjo8zifQ08DYy83A28Lfws3Qwcg4ONLT1DvQwMLMz1C7IdFQHRaj8W/" class="wpthemeLeft" >
<span lang="en" dir="ltr">individual import test</span></a>
559 </li>
560
562
563 <a href="/wps/portal/pps/Home/DisputeForm" class="wpthemeLeft" ><span lang="en" dir="ltr">DisputeForm</span></a>
564 </li>
565
567
568 <a href="/wps/portal/pps/Home/SWDSelfService" class="wpthemeLeft" ><span lang="en" dir="ltr">SWDSelfService</span></a>
569 </li>
570
572
573 <a href="/wps/portal/pps/Home/SWDSelfServiceStep" class="wpthemeLeft" ><span lang="en" dir="ltr">SWDSelfServiceStep</span></a>
574 </li>
575
577
578 <a href="/wps/portal/pps/Home/SWDSelfServiceFinish" class="wpthemeLeft" ><span lang="en" dir="ltr">SWDSelfServiceFinish</span></a>
579 </li>
580
582
583 <a href="/wps/portal/pps/Home/SWDpFinderNoResults" class="wpthemeLeft" ><span lang="en" dir="ltr">SWDpFinderNoResults</span></a>
584 </li>
585
587
588 <a href="/wps/portal/pps/Home/ExitDisclaimer" class="wpthemeLeft" ><span lang="en" dir="ltr">ExitDisclaimer</span></a>
589 </li>
590
592
593 <a href="/wps/portal/pps/Home/RemoteConnection" class="wpthemeLeft" ><span lang="en" dir="ltr">RemoteConnection</span></a>
594 </li>
595
597
598 <a href="/wps/portal/pps/Home/WarrantyCheck" class="wpthemeLeft" ><span lang="en" dir="ltr">Warranty Check</span></a>
599 </li>
600
602
603 <a href="/wps/portal/pps/Home/UnknownWarranty" class="wpthemeLeft" ><span lang="en" dir="ltr">Unknown Warranty</span></a>
604 </li>
605
607
608 <a href="/wps/portal/pps/Home/historical-products" class="wpthemeLeft" ><span lang="en" dir="ltr">Historical Products</span></a>
609 </li>
610
612
613 <a href="/wps/portal/pps/Home/media-ordering" class="wpthemeLeft" ><span lang="en" dir="ltr">MediaOrdering</span></a>
614 </li>
615
617
618 <a href="/wps/portal/pps/Home/identify-product" class="wpthemeLeft" ><span lang="en" dir="ltr">IdentifyProduct</span></a>
619 </li>
620
622
623 <a href="/wps/portal/pps/Home/changeProductPFinderResults" class="wpthemeLeft" ><span lang="en" dir="ltr">changeProductPFinderResults</span>
</a>
624 </li>
625
627
628 <a href="/wps/portal/pps/Home/wcmGeneric" class="wpthemeLeft" ><span lang="en" dir="ltr">WCM Generic Page</span></a>
629 </li>
630
632
633 <a href="/wps/portal/pps/Home/Customer-Support-MicroSite" class="wpthemeLeft" ><span lang="en" dir="ltr">Customer Support MicroSite</span></a>
634 </li>
635
637
638 <a href="/wps/portal/pps/Home/MicrositeHome2" class="wpthemeLeft" ><span lang="en" dir="ltr">CustomerSupportMicroSitePPSTheme-2</span></a>
639 </li>
640
642
643 <a href="/wps/portal/pps/Home/MicroSite" class="wpthemeLeft" ><span lang="en" dir="ltr">MicroSite</span></a>
644 </li>
645
647
648 <a href="/wps/portal/pps/Home/orderconfirmation" class="wpthemeLeft" ><span lang="en" dir="ltr">orderconfirmation</span></a>
649 </li>
650
652
653 <a href="/wps/portal/pps/Home/productreplacement" class="wpthemeLeft" ><span lang="en" dir="ltr">productreplacement</span></a>
654 </li>
655
657
658 <a href="/wps/portal/pps/Home/swddriverdetails" class="wpthemeLeft" ><span lang="en" dir="ltr">swdDriverDetails</span></a>
659 </li>
660
662
663 <a href="/wps/portal/pps/Home/multipleWarranty" class="wpthemeLeft" ><span lang="en" dir="ltr">multipleWarranty</span></a>
664 </li>
665
667
668 <a href="/wps/portal/pps/Home/SWDpfinderBadResults" class="wpthemeLeft" ><span lang="en" dir="ltr">SWDpfinderBadResults</span></a>
669 </li>
670

672
673 <a href="/wps/portal/pps/Home/caseCreation" class="wpthemeLeft" ><span lang="en" dir="ltr">caseCreation</span></a>
674 </li>
675
677
678 <a href="/wps/portal/pps/Home/caseCreationSubmit" class="wpthemeLeft" ><span lang="en" dir="ltr">caseCreationSubmit</span></a>
679 </li>
680
682
683 <a href="/wps/portal/pps/Home/asset-conversion-page" class="wpthemeLeft" ><span lang="en" dir="ltr">Asset Conversion Page</span></a>
684 </li>
685
687
688 <a href="/wps/portal/pps/Home/hp-microsite" class="wpthemeLeft" ><span lang="en" dir="ltr">HP Microsite</span></a>
689 </li>
690
692
693 <a href="/wps/portal/pps/Home/warranty-only" class="wpthemeLeft" ><span lang="en" dir="ltr">WarrantyOnly</span></a>
694 </li>
695
697
698 <a href="/wps/portal/pps/Home/service-locator" class="wpthemeLeft" ><span lang="en" dir="ltr">ServiceLocator</span></a>
699 </li>
700
702
703 <a href="/wps/portal/pps/Home/user-dashboard" class="wpthemeLeft" ><span lang="en" dir="ltr">Dashboard</span></a>
704 </li>
705
707
708 <a href="/wps/portal/pps/Home/add-device" class="wpthemeLeft" ><span lang="en" dir="ltr">Add Device</span></a>
709 </li>
710
712
713 <a href="/wps/portal/pps/Home/product-identification" class="wpthemeLeft" ><span lang="en" dir="ltr">productIdentification</span></a>
714 </li>
715
717
718 <a href="/wps/portal/pps/Home/security-archive" class="wpthemeLeft" ><span lang="en" dir="ltr">SecurityBulletinArchive</span></a>
719 </li>
720
722
723 <a href="/wps/portal/pps/Home/event-automation-service" class="wpthemeLeft" ><span lang="en" dir="ltr">Event Automation Service</span></a>
724 </li>
725
727
728 <a href="/wps/portal/pps/Home/practice-page" class="wpthemeLeft" ><span lang="en" dir="ltr">PracticePage</span></a>
729 </li>
730
732
733 <a href="/wps/portal/pps/Home/practice-dashboard" class="wpthemeLeft" ><span lang="en" dir="ltr">Practice Dashboard</span></a>
734 </li>
735
737
738 <a href="/wps/portal/pps/Home/sample-dashboard" class="wpthemeLeft" ><span lang="en" dir="ltr">Sample Dashboard</span></a>
739 </li>
740
741 </ul>
742 </nav>
744 </div>
746 </div>
747 </div>
748 </div>
749 
750
751 <div class="wpthemeSecondaryBanner">
753 </div>
754 
755 </header>
756
757 
758
759
760 
761
762
763
764
765
766
767
768
769
770
771 <portlet:defineObjects />
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
833 <input type="hidden" id="HPPEmailId" value=null>
834 <input type="hidden" id="CRM_CDX_URL" value=https://mycrm.support.hp.com/signup/>
835
836 <img class="preferredDeviceOverlaySpinner hidden" src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/loadingHp.gif">
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838
839
840 <div id="welcomeHeader">
841
842 <div class="signInRegisterLink hide">
843
844 <a id="signInHeaderLink" id="headerSignInLink" class="registerLink" onclick="redirectToHPSALogin()"> Sign in
845 </a>/
846 <a id="registerHeaderLink" data-toggle="modal" class="signInLink" data-backdrop="static" href="javascript:void(0)"
847 data-target="#signin-register-modal"> Register
848 </a>
849 <i class="fa fa-caret-down visible-lg hidden"></i><i class="icon-dwn hidden-lg hidden"></i>
850 </div>
851
852
853 <div id="welcomeMessageNew" class="welcomeMessageNew hide">
854 <a id="welcomeUserLink" class="welcomeUserLink" href="javascript:void(0)">Welcome, <span id="userFirstName"
class="userFirstName"></span> <i class="fa fa-caret-down visible-lg"></i><i class="icon-dwn hidden-lg"></i></a>
855 </div>
856
857 
861
862
863 
864 <div id="profileUtilityMenuMob" class="col-md-24 col-sm-24">
865 <div id="signInOrEditMob">
866 <div class="mobMenuElement"><a id="signOutLinkMob" href="javascript:void(0)">Sign out</a></div>
867 <div class="mobMenuElement"><a id="editProfileLinkMob" href="javascript:void(0)">My account</a></div>
868 </div>
869 </div>
870 </div>
871
872
873 <div class="welcomeOverlay"></div>
874
875
876 <div class="modal fade hidden-xs" id="signin-register-modal" tabindex="-1" role="dialog" aria-labelledby="signin-register-modal"
877 aria-hidden="true" data-show="true" style="margin-top: 50px;">
881 <button type="button" class="close icon" data-dismiss="modal" aria-label="Close"></button>
882 <img class="modal-logo" alt="" src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/hp-logo-modal.gif">
884 <h3 class="no-subtitle" id="signin-register-title">Select registration option</h3>
885 </div>
886 </div>
890 <h4>Personal accounts</h4>
891 <ul class="with-bullets">
892 <li>Save your personal devices and preferences</li>
893 <li>Easy access to support resources</li>
894 </ul>
895 <button class="button primary" aria-label="Create personal account" id="btnCreatePersonalAC">Create personal
account</button>
896
897 <h4>Business/IT accounts</h4>
899 <li>Managing contracts and warranties for your business</li>
900 <li>Submitting and managing support cases</li>
901 </ul>
902 <button class="button secondary" aria-label="Create business account" id="btnCreateBusinessAC">Create business
account</button>
903 </div>
904 </div>
905 </div>
907 <span class="text-small fl"><a class="privacyUrl" href="http://www8.hp.com/us/en/privacy/privacy.html"
target="_blank">Privacy Policy</a></span>
908 <span class="text-small fr">© Copyright 2020 HP Development Company, L.P.</span>
909 </div>
910 </div>
911 </div>
912 </div>
913
914
915 <div class="modal fade hidden-xs" id="login-modal" tabindex="-1" role="dialog" aria-labelledby="login-modal"
916 aria-hidden="true" data-show="true" style="margin-top: 50px;">
920 <button type="button" class="close icon" aria-label="Close" data-dismiss="modal"></button>
923 <h3 class="no-subtitle" id="login-modal-title">Login</h3>
924 </div>
925 </div>
928 <form>
929 <div class="form-group">
930 <label for="modalLoginTxt">Email address</label>
931 <input type="email" class="form-input" id="modalLoginTxt" aria-describedby="emailHelp" placeholder="Enter
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932 </div>
933 <div class="form-group">
934 <label for="exampleInputPassword1">Password</label>
935 <input type="password" class="form-input" id="exampleInputPassword1" placeholder="Password">
936 </div>
937 <button aria-label="Login" type="button" id="modalLoginBtn" class="btn btn-primary">Login</button>
938 </form>
939 </div>
940 </div>
944 </div>
945 </div>
946 </div>
947 </div> 
948 <div id="header" class="header"></div>
949
950 <div id="body" class="wrap body" > 
951 <div class="wpthemeMainContent" role="main">
953 
954
955
956 <div class="asa.page" id="asa.page" style="display:none;">
957 <span class="asa.page.id">Z6_M0I02JG0KGSS30ACT8MPG200G1</span>
958
959
960
961 </div>
962
964
966 <div id="wpthemeStatusBarContainer" class="lotusui30">
967
968 <noscript>
969 <div class="lotusMessage2" role="alert" wairole="alert">
970 <img class="lotusIcon lotusIconMsgError" src="icons/blank.gif" alt="Error" />
971 <span class="lotusAltText">Error:</span>
972 <div class="lotusMessageBody">Javascript is disabled in this browser. This page requires Javascript. Modify your browser's
settings to allow Javascript to execute. See your browser's documentation for specific instructions.</div>
973 </div>
974 </noscript>
975 </div>
976 </div></div>
977
978 
979 <div style="display:none" id="portletState">{}</div><div id="layoutContainers" class="wpthemeLayoutContainers
wpthemeLayoutContainersHidden">
981 <div id="skiptobody"></div>
982 
983 <div class="wptheme1Col wpthemeClear">
984 <div class="hp-section hp-header hp-desktop-header">
985 <div class="container">
987 <div class='component-container wpthemeCol ibmDndColumn id-Z7_M0I02JG0K018F0A201NGAM1042' name='navHolder' ><div
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wpthemeControl wpthemeHidden a11yRegionTarget" role="region" >
988
989
990
991
992 <div class="asa.portlet" id="asa.portlet.Z7_3054ICK0KGTE30AQO5O3KA30U5" style="display:none;">
993 <span class="asa.portlet.id">Z7_3054ICK0KGTE30AQO5O3KA30U5</span>
994
995
996
997 </div>
998
999 
1000 <header class="wpthemeControlHeader dojoDndHandle">
1002 <h2>
1003 
1004 <span class="lm-dynamic-title asa.portlet.title a11yRegionLabel">hp-support-head-portlet</span>
1005 </h2>
1006 <a aria-haspopup="true" aria-label="Display menu" href="javascript:;" class="wpthemeIcon wpthemeMenuFocus" tabindex="0"
1007 onclick="wptheme.contextMenu.init(this, 'skinAction',
{'navID':ibmCfg.portalConfig.currentPageOID,'windowID':wptheme.getWindowIDFromSkin(this)});">
1008 <span title="Display menu"><img aria-label="Display menu" alt=""
src="/wps/themeModules/themes/html/dynamicSpots/icons/blank.gif"></span>
1009 <span class="wpthemeAltText">Actions</span>
1010 <span class="wpthemeMenuRight">
1011 <div class="wpthemeMenuBorder">
1012 <div class="wpthemeMenuNotchBorder"></div>
1013 
1014 <ul class="wpthemeMenuDropDown wpthemeTemplateMenu" role="menu">
1015 <li class="${css-class}" role="menuitem" tabindex="-1"><span class="wpthemeMenuText">${title}</span></li>
1016 </ul>
1017 </div>
1018 
1019 <div class="wpthemeMenuLoading wpthemeTemplateLoading">Loading...</div>
1020 
1021 <div class="wpthemeAnchorSubmenu wpthemeTemplateSubmenu">
1022 <div class="wpthemeMenuBorder wpthemeMenuSubmenu">
1023 <ul id="" class="wpthemeMenuDropDown" role="menu"><li role="menuitem" tabindex="-1"></li></ul>
1024 </div>
1025 </div>
1026 </span>
1027 </a>
1028 </div>
1029 </header>
1030
1031 <div class="wpthemeControlBody wpthemeOverflowAuto wpthemeClear"> 
1032 
1033 <div style="position:relative; z-index: 1;">
1034 <div class="analytics.overlay" ></div>
1035 </div>
1036
1037
1038
1039
1040
1041
1042
1043
1044
1045
1046
1047
1048 <script type="text/javascript" src="/wps/hp-support-common-portlets/resources/v3/js/get_to_know_win.js"></script>
1049
1050
1051
1052
1053
1054
1055
1056
1057
1058
1059
1060
1061 <div id="hpProductContextPageTitle" class="col-lg-24 fontH1 visible-lg mobileHeading RTLtextAlign" style="padding:
0px;">HP Customer Support - Knowledge Base</div>
1062
1063
1064
1065
1066
1067
1068
1069 
1070
1071
1072 <input id="hiddenCategoryList" type="hidden" value="desktops,laptops"></input>
1073
1074
1075 <script>
1076
1077 // You are on Microsite page
1078 if ($("#pageIdentifier").val() == "HP Microsite") {
1079 // This variable is populated in head.jsp.
1080 if (micrositePageHeading) {
1081 // if this is not null then the content author has not set this title in the page site area property.
1082 $("#hpProductContextPageTitle").html(micrositePageHeading);
1083 }
1084 }
1085 </script>
1086 
1087
1088 <div id="sids">
1089 <input type="hidden" id="secureTokenField" value="[]" />
1090 <input type="hidden" id="secureFieldJson" value='{}' />
1091 </div><div class="wpthemeClear"></div>
1092 </div>
1093 </section>
1094 </div></div></div>
1095 </div>
1096 
1097 
1098 <div class='component-container wpthemeCol ibmDndColumn id-Z7_41I02JG0K07T20A3ER854D00A4' name='oneColFullWidthSecNav' ><div
class='component-control id-Z7_41I02JG0KOLGD0QK67BGRL1004' ><span id="Z7_41I02JG0KOLGD0QK67BGRL1004"></span><section class="ibmPortalControl
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1100
1101
1102
1103 <div class="asa.portlet" id="asa.portlet.Z7_41I02JG0KOLGD0QK67BGRL1004" style="display:none;">
1104 <span class="asa.portlet.id">Z7_41I02JG0KOLGD0QK67BGRL1004</span>
1105
1106
1107
1108 </div>
1109
1113 <h2>
1115 <span class="lm-dynamic-title asa.portlet.title a11yRegionLabel"><span lang="en" dir="ltr">hp-contact-secondary-navigation-
portlet</span></span>
1116 </h2>
1127 </ul>
1128 </div>
1135 </div>
1136 </div>
1137 </span>
1138 </a>
1139 </div>
1140 </header>
1141
1146 </div>
1147
1148
1149
1150
1151
1152
1153
1154
1155
1156
1157
1158
1159
1160
1161
1162 <script src="/wps/hp-support-common-portlets/resources/v3/js/ContactSecondaryNavigation.js"></script>
1163
1164
1165 <script src='/wps/hp-support-common-portlets/resources/v3/js/csrf.js'></script>
1166 <input type="hidden" id="ssid" />
1167 <input type="hidden" id="ccls-ssid" />
1168 <input type="hidden" id="snr-ssid" />
1169
1170
1171 <input type="hidden" id="isSingleModel" value="" />
1172 <input type="hidden" id="modelNumber" value="" />
1173 <input type="hidden" id="serialNumberFromSession" value="" />
1174 <input type="hidden" id="skuFromSession" value="" />
1175
1176
1177
1178 <input type="hidden" id="samaCharacterTermbase" value="Sama"></input>
1179 <input type="hidden" id="koreanSamaCharacterTermbase" value="Sir"></input>
1180 <input type="hidden" id="japanSamaCharacterTermbase" value="Sama"></input>
1181
1182
1183
1184 <input type="hidden" id="privacyUrl" value="http://www8.hp.com/in/en/privacy/privacy.html" />
1185
1186 <div class="main-nav customDropdown">
1187 <a id="mobileSearchTitle" class="dropdown-toggle mobile-nav-toggle hidden-lg" href="javascript:void(0)" data-toggle="customDropdown">
1188 HP Customer Support
1189
1190 <span class="icon-dwn"></span></a>
1191
1192 <div class="dropdown-menu mobile-nav-wrapper">
1193
1194
1195
1196 <div class="container"></div>
1197
1198
1199 </div>
1200 <a class="dropdown-toggle mobile-search-toggle hidden-lg"
1201 id="mobNavTrigSearch" data-toggle="collapse" data-scroll="false"
1202 href="#hp-search">Search</a>
1203 </div>
1204
1205
1206 <input type="hidden" id="productARresponse" name="productARresponse"
1207 value='' />
1208
1209
1210
1211
1212
1213 <input type="hidden" id="contactHpLocaleContext" name="contactHpLocaleContext" value='/in-en/contact-hp' />
1214
1215
1216
1217 <div class="modal fade" id="select-model-popup" role="dialog"
1218 aria-labelledby="select-model-popup" aria-hidden="true">
1221
1223 <button type="button" class="close icon" data-dismiss="modal"
1224 aria-hidden="true"></button>
1225 <img class="modal-logo" alt="hp-logo"
1226 src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/hp-logo-modal.gif">
1228 <h3 class="modal-title no-subtitle">
1229 Select your model
1230 </h3>
1231 </div>
1232 </div>
1233 
1234
1236
1237 <div class="DMDOSDetection">
1238 
1239
1240 <section class="ProductDetailsDMDModalView"
1241 id="ProductDetailsDMDModalView">
1242 <h3>
1243 Let HP find my products
1244 </h3>
1245 <a href="javascript:;" id="productDetailsDMDModalviewBtn"
1246 class="button inline critical fr"
1247 onclick="onTestVersionClick(this.id,'dmd','');">Identify now</a>
1248
1249 
1250 <p>
1251 HP can identify most HP products and recommend possible solutions.
1252 </p>
1253
1254 <a href="javascript:void(0)" class="text-small lnkSolutionDiagnostic" target="_blank">How does HP install software
and gather data?</a>
1255 <hr class="hp-row" />
1256 </section>
1257
1258
1259 </div>
1260
1261 <div id="select-model-content"></div>
1262 </div>
1263
1265
1266
1267 <span class="text-small fl"><a class="privacyUrl" href=""
1268 target="_blank">Privacy Policy</a></span> <span
1269 class="text-small fr">© Copyright 2020 HP Development Company, L.P.</span>
1270 </div>
1271
1272 </div>
1273 
1274 </div>
1275 
1276 </div>
1277 
1278
1280 seriesId = '';
1281 var select_model_url = 'p0/IZ7_41I02JG0KOLGD0QK67BGRL1004=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJgetProductSeriesModels=/';
1282 var hubNavUrlPrefix = 'https://support.hp.com/hp-pps-services/hub/navigation?h_client=s-a-r11839-1';
1283
1284 //var select_model_url = 'http://www.google.com';
1285 contactHPInit(select_model_url);
1286
1287 var solutionDiagUrl = 'http://h20614.www2.hp.com/ediags/gmd/about.aspx?cc=in&lc=en';
1288
1289 $("document").ready(function() {
1290 var metaTag = '<meta name="countries" content="null"><meta name="doc_filename" content="c01879546"><meta name="lifeCycle"
content="support"><meta name="sitewide_search" content="yes"><meta name="target_country" content="in"><meta name="search_category"
content="solveCategory"><meta name="page_content" content="Products">';
1291 var pdpMetaTag = '';
1292 var pdpManualsMetaTag = '';
1293 var pdpDriversMetaTag = '';
1294 $('head').append(metaTag);
1295 $('head').append(pdpMetaTag);
1296
1297 // update global data layer object
1298
updateDataLayerFlags('{"documentViewed":true,"searchExecuted":false,"swdVisited":false,"contactHPVisited":false,"identifyNowDmd":false,"findSo
lutionsDmd":false,"checkNowDmd":false,"easVisited":false,"documentGDL":{"documentId":"c01879546"},"dmdRun":false}');
1299
1300 // update global data layer for SWD items
1301 // if(typeof globalDataLayer != "undefined"){
1302 // globalDataLayer.DownloadType = "";
1303 // globalDataLayer.sofwareDownloadedFileNames = "";
1304 // // globalDataLayer.sofwareDownloadedFileName = "";
1305 // }
1306
1307 $('[data-toggle=tab]').on('click', function(event) {
1308
1309 $('meta[name=search_category]').remove();
1310 $('meta[name=sitewide_search]').remove();
1311
1312 if ($('#PDPSoftwareDrivers').hasClass('active')){
1313 $('head').append(pdpDriversMetaTag);
1314 }
1315
1316 else if ($('#manual').hasClass('active')) {
1317 $('head').append(pdpManualsMetaTag);
1318 } else {
1319 $('head').append(pdpMetaTag);
1320 }
1321 });
1322
1323 //set all modals privacy policy link
1324 var privacyUrl = $("#privacyUrl").val();
1325 $('.privacyUrl').attr('href', privacyUrl);
1326
1327 /* modify the sec nav after it has been painted */
1328 // if there is serial number and sku available to append to ADX URLs
1329 if( $("#serialnumberFromSession").val() != '' || $("#skuFromSession").val() != ''){
1330 appendSessionDataToAdxEndpoints();
1331 }
1332
1333 });
1334 </script>
1336 </div>
1337 </section>
1338 </div></div>
1339 <div class='component-container wpthemeCol ibmDndColumn id-Z7_M0I02JG0K018F0A201NGAM1041' name='PSF' ><div class='component-
control id-Z7_3054ICK0KGTE30AQO5O3KA3014' ><span id="Z7_3054ICK0KGTE30AQO5O3KA3014"></span><section class="ibmPortalControl wpthemeControl
wpthemeHidden a11yRegionTarget" role="region" >
1340
1341
1342
1343
1344 <div class="asa.portlet" id="asa.portlet.Z7_3054ICK0KGTE30AQO5O3KA3014" style="display:none;">
1345 <span class="asa.portlet.id">Z7_3054ICK0KGTE30AQO5O3KA3014</span>
1346
1347
1348
1349 </div>
1350
1354 <h2>
1356 <span class="lm-dynamic-title asa.portlet.title a11yRegionLabel"><span lang="en" dir="ltr">hp-share-print-widget-
1357 </h2>
1368 </ul>
1369 </div>
1376 </div>
1377 </div>
1378 </span>
1379 </a>
1380 </div>
1381 </header>
1382
1387 </div>
1388
1389
1390
1391
1392
1393
1394
1395
1396
1397
1398
1399
1400
1401
1402
1403
1404 <script>
1405 alertsAjaxurl = 'p0/IZ7_3054ICK0KGTE30AQO5O3KA3014=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJnotifyAlertClose=/';
1406 </script>
1407
1408 <div class="fixedWidgets">
1409 <ul id="psf" class="unstyled">
1410
1411 <li id="psf-gripper" class="hidden-lg">
1412 <span class="psf-link"> <i class="icon icon-lft icon-arrow-psf"></i> </span>
1413 </li>
1414
1415 <li>
1416
1417 <a class="psf-link viewed" id="notifications-trigger" href="javascript:void(0);">
1418 <span class="icon icon-notifications" id="totalNotifications"></span>
1419 <svg id="bell-icon-svg" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px"
y="0px" viewBox="0 0 160 160.332" enable-background="new 0 0 160 160.332" xml:space="preserve">
1420 <g id="grid">
1421 </g>
1422 <g id="White_Background">
1423 </g>
1424 <g id="Text">
1425 </g>
1426 <g id="Icon_Blue">
1427 <g>
1428 <path d="M151.735,123.323c0,2.982-1.092,5.568-3.271,7.747c-2.178,2.178-4.765,3.271-7.747,3.271h-38.571
1429 c0,6.083-2.153,11.281-6.46,15.581c-4.3,4.307-9.498,6.46-15.581,6.46s-11.281-2.153-15.581-6.46
1430 c-4.307-4.3-6.46-9.498-6.46-15.581H19.493c-2.982,0-5.568-1.092-7.747-3.271c-2.185-2.178-3.271-4.765-3.271-7.747
1431 c2.869-2.411,5.481-4.941,7.835-7.577c2.348-2.643,4.79-6.071,7.314-10.289c2.53-4.219,4.664-8.77,6.416-13.648
1432 c1.752-4.878,3.189-10.792,4.307-17.735s1.676-14.408,1.676-22.387c0-8.72,3.359-16.831,10.076-24.32s15.525-12.041,26.43-
13.648
1433 c-0.458-1.086-0.691-2.21-0.691-3.359c0-2.291,0.804-4.244,2.411-5.851c1.607-1.607,3.56-2.411,5.857-2.411
1434 c2.298,0,4.244,0.804,5.857,2.411c1.601,1.607,2.411,3.56,2.411,5.851c0,1.149-0.232,2.273-0.691,3.359
1435
c10.905,1.607,19.712,6.159,26.43,13.648s10.076,15.6,10.076,24.32c0,7.979,0.559,15.443,1.676,22.387s2.555,12.857,4.307,17.735
1436
c1.752,4.878,3.886,9.429,6.416,13.648c2.524,4.219,4.959,7.646,7.314,10.289C146.254,118.382,148.866,120.912,151.735,123.323z
1437 M81.48,148.114c0-0.917-0.458-1.375-1.375-1.375c-3.39,0-6.303-1.224-8.739-3.66c-2.442-2.442-3.66-5.355-3.66-8.739
1438 c0-0.917-0.458-1.375-1.375-1.375c-0.923,0-1.381,0.458-1.381,1.375c0,4.187,1.482,7.759,4.438,10.716
1439 c2.951,2.957,6.523,4.438,10.716,4.438C81.022,149.495,81.48,149.031,81.48,148.114z"></path>
1440 </g>
1441 </g>
1442 <g id="Gray_icon">
1443 </g>
1444 <g id="White_icon">
1445 </g>
1446 </svg>
1447 </a>
1448
1449
1450 <div class="notifications-bg viewed hide">
1451 <div class="close-bg">
1452 <button id="dismiss-notifications" type="button" class="close icon" data-dismiss="modal" aria-hidden="true"></button>
1453 </div>
1454 <div class="notifications-scroll">
1455
1456 <div class="notification
1457
1458 ">
1459
1460 <div class="notification-title">
1461
1462
1463 Information
1464
1465 </div>
1466
1467
1468 <div class="notification-body">
1469 <div>
1470 <strong></strong><p dir="ltr">Fix and resolve Windows 10 update issue on HP Computer or Printer. <a
href="https://support.hp.com/in-en/topic/windows-10-support-center?jumpid=in_r11839_in/en/WIN10_globalalert" target="" title="">Click here</a>
</p>
1471
1472
1473 </div>
1474 </div>
1475 </div>
1476
1477 </div>
1478 </div>
1479 </li>
1480 <input type="hidden" id="alertType" value="Global" />
1481 <input type="hidden" id="alertProductSeriesId" value="" />
1482 <input type="hidden" id="showAlert" value="true" />
1483
1484
1485 <li class="psf-print"><a class="psf-link" href="javascript:window.print();"><span class="icon icon-prnt"></span></a></li>
1486
1487
1489 var lang = getCCLC("lc");
1490 var cc = getCCLC("cc");
1491 console.log(lang);
1492 //If Language is not selected in URL
1493 if(lang==""|lang==null){
1494 lang = "en";
1495 }
1496 //If China do not show Facebook and Twitter
1497 if (lang == "zh-hant") {
1498 lang = "zh";
1499 } else if (lang == "zh-hans") {
1500 lang = "zh";
1501 }
1502 var exclude = '';
1503 if (cc == "cn") {
1504 exclude = "facebook,twitter,mailto,email";
1505 }
1506 //Do not show Twitter for Germany
1507 else if(cc == "de"){
1508 exclude = "twitter,mailto,email";
1509 }
1510 else
1511 {
1512 exclude = "mailto,email";
1513 }
1514 //hide Share button for RTL
1515 if(jQuery("html").attr("dir") == "rtl"){
1516 jQuery(".addthis_toolbox").hide();
1517 }
1518 var addthis_config = { ui_language: lang, "data_track_addressbar": false, "data_use_cookies": false, "services_exclude":
exclude };
1519
1520 function getURLParameter(name) {
1521 return decodeURIComponent((new RegExp('[?|&]' + name + '=' + '([^&;]+?)(&|#|;|$)').exec(location.search)||[,""])
[1].replace(/\+/g, '%20')) || null;
1522 }
1523 </script>
1524
1525 <li class="psf-feedback" id="voc_feedback" style="overflow: visible; position: relative;z-index: 0;" tabindex="0">
1526
1527 </li>
1528
1529 </ul>
1530
1531 </div>
1532
1533 <script>
1534 var screenHeight = document.documentElement.clientHeight;
1535
1536 var widgetHeight = $(".widgetWrapper").height() ;
1537
1538 widgetHeight = widgetHeight + 20;
1539 var topPosition = (screenHeight - widgetHeight)/2 + "px";
1540
1541 $(".widgetWrapper").css("top",topPosition);
1542 </script>
1543 <script>
1544 var uAg = navigator.userAgent;
1545 var isWindows = uAg.indexOf("Windows NT")>-1;
1546 var isMac = uAg.indexOf("Macintosh")>-1;
1547
1548 if(!isWindows && !isMac) {
1549
1550 jQuery('.psf-print').hide();
1551 jQuery('.psf-feedback').hide();
1552 //jQuery('.psf-share').hide();
1553 }
1554 // remove share widget based on SSC configuration.ALM# 14140
1555 if(hideShareWideget!=undefined && "1"==hideShareWideget){
1556 //jQuery('.psf-share').hide();
1557
1558 }
1559
1560
1561
1562 </script>
1563 <script>
1564 $(document).ready(function(){
1565 $('#psf-gripper').on("click",function() {
1566 $('#psf-gripper > .psf-link > i').removeClass('icon-lft').removeClass('icon-rght');
1567
1568 if($('#psf').hasClass('open')){
1569 $('#psf-gripper > .psf-link > i').addClass('icon-rght');
1570 }
1571 else{
1572 $('#psf-gripper > .psf-link > i').addClass('icon-lft');
1573 }
1574 });
1575
1576 //trigger click event to open feedback window on keypress
1577 $("#psf li#voc_feedback.psf-feedback").keydown(function(e){
1578 var key = e.keyCode ? e.keyCode : e.which;
1579 if(key === 13){
1580 $("#psf li#voc_feedback.psf-feedback > div > div:first").trigger("click");
1581 }
1582 });
1583 });
1584 </script>
1585
1586
1587
1589
1590 var isAnyCriticalAlertPresent = false;
1591
1592 if($('#showAlert').val() == "false"){
1593 $('.notifications-bg').removeClass('open').addClass('viewed');
1594 $('#notifications-trigger').addClass('viewed');
1595 }
1596 else{
1597 var classToAdd = !isAnyCriticalAlertPresent ? 'recommendedOnly' : '';
1598 $('.notifications-bg').removeClass('viewed').addClass('open');
1599 $('#notifications-trigger').removeClass('viewed').addClass(classToAdd);
1600 }
1601
1602 $('#dismiss-notifications').on('click tap', function(event){
1603 data = {
1604 'productSeriesId' : $('#alertProductSeriesId').val(),
1605 'cc' : getCCLC("cc"),
1606 'lc' : getCCLC("lc")
1607 };
1608
1609 $.ajax({
1610 data: data,
1611 url: alertsAjaxurl,
1612 type: 'POST',
1613 success: function(data){
1614 //This is to be ignored as this call is made just to update the server and not to paint UI further.
1615 },
1616 error: function(xhr, ajaxOptions, thrownError){
1617 console.log('Unknown error thrown');
1618 return false;
1619 }
1620 });
1621 });
1622 </script>
1623 <style>
1624 .ie #psf li{
1625 padding-right:16px;
1626 }
1627 html[dir=rtl] .ie #psf li{
1628 padding-left:16px;
1629 padding-right:0px;
1630 }
1631 .ie #psf .notifications-bg{
1632 right: 58px;
1633 }
1634 </style><div class="wpthemeClear"></div>
1635 </div>
1636 </section>
1637 </div></div></div>
1638 </div>
1639 
1640 <div class="wptheme1Col wpthemeClear">
1641
1642 <div class='component-container wpthemeCol ibmDndColumn id-Z7_M0I02JG0KGSS30ACT8MPG20080' name='ibmMainContainer' ><div
class='component-control id-Z7_3054ICK0KGTE30AQO5O3KA30N0' ><span id="Z7_3054ICK0KGTE30AQO5O3KA30N0"></span><section class="ibmPortalControl
1643
1644
1645
1646
1647 <div class="asa.portlet" id="asa.portlet.Z7_3054ICK0KGTE30AQO5O3KA30N0" style="display:none;">
1648 <span class="asa.portlet.id">Z7_3054ICK0KGTE30AQO5O3KA30N0</span>
1649
1650
1651
1652 </div>
1653
1657 <h2>
1659 <span class="lm-dynamic-title asa.portlet.title a11yRegionLabel"><span lang="en" dir="ltr">hp-concentra-wrapper-portlet</span>
</span>
1660 </h2>
1671 </ul>
1672 </div>
1679 </div>
1680 </div>
1681 </span>
1682 </a>
1683 </div>
1684 </header>
1685
1690 </div>
1691
1692
1693
1694
1695
1696
1697
1698
1699
1700
1701 <link href="/wps/hp-support-product-portlets/resources/css/concentra-document.css" type="text/css" rel="stylesheet">
1702
1703
1704
1705
1706
1707
1708
1709
1710
1711
1712 <input type="hidden" id="docId" name="docId" value='c01879546' />
1713
1714 <input type="hidden" id="docType" name="docType" value='Support Information' />
1715
1716
1717 
1718
1719 
1720 <div class="container" id="documentFragment">
1721 <c_support_doc xmlns:dctm="http://www.documentum.com">
1722 <h1 xmlns:hash="com.hp.concentra.wrapper.util.PriorityLoaderDirectoryHashUtil">HP Printers - Cannot Print PDFs from Adobe Reader (Windows)
</h1>
1723 <div xmlns:hash="com.hp.concentra.wrapper.util.PriorityLoaderDirectoryHashUtil" class="docNotice">
1724 <strong></strong>
1725 </div>
1726 <div xmlns:hash="com.hp.concentra.wrapper.util.PriorityLoaderDirectoryHashUtil" class="section">
1727 <div class="content">
1728 <div class="para">
1729 <strong class="bold">This document is for HP printers and Windows computers with Adobe Reader</strong>.</div>
1730 <div class="para">When you try to print a portable document format (PDF) file from Adobe Reader, the file does not print.</div>
1732 <blockquote class="blockquote">
1733 <span class="note-heading">note:</span>
1734 <div class="para">The steps in this document are specific to Adobe Reader. If you are having problems printing PDFs from a different Adobe
product, such as Adobe Acrobat, go to <a href="https://helpx.adobe.com/support.html" title="External site." class="extIconAnchorTag">Adobe
Help Center<em class="icon-external-link externalContent"></em></a> (in English).</div>
1735 </blockquote>
1736 </div>
1738 <div class="content" itemprop="video" itemscope="" itemtype="https://schema.org/VideoObject">
1739 <meta itemprop="name" content="How to Resolve Issues Printing PDFs from Adobe Reader in Windows">
1740 <meta itemprop="description" content="Learn how to resolve issues of printing PDFs from Adobe Reader in Windows.">
1741 <meta itemprop="videoID" content="REFIDWDNcc1abdd2-36fb-41a6-8a0a-dcde4055540a">
1742 <meta itemprop="duration" content="195.0">
1743 <meta itemprop="uploadDate" content="2020-03-04T00:00:00">
1744 <link itemprop="thumbnailURL" content="https://cf-images.us-east-1.prod.boltdns.net/v1/static/1160438706001/1e972438-4dd1-47bf-bee6-
b7537e6a3c0b/bb4a275b-bdef-4b13-bce9-351d44634ae2/1280x720/match/image.jpg">
1745 <span itemprop="thumbnail" itemscope="" itemtype="http://schema.org/ImageObject"></span>
1746 </link>
1747 <link itemprop="embedURL" href="https://players.brightcove.net/1160438706001/ByLWUi0A/index.html?videoId=ref:REFIDWDNcc1abdd2-36fb-41a6-8a0a-
dcde4055540a">
1748 <meta itemprop="width" content="608">
1749 <meta itemprop="height" content="342">
1750 <div id="ref:REFIDWDNcc1abdd2-36fb-41a6-8a0a-dcde4055540a" class="bcSingleVideoContainer">
1751 <img src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/loadingHp.gif" class="videoLoadingSpinner"></div>
1752 </div>
1753 </div>
1754 </div>
1755 </div>
1757 <h2 class="heading">Step 1: Uninstall and then reinstall the software</h2>
1759 <div class="para">Uninstall and reinstall the Adobe software to get the latest version of Adobe Reader.</div>
1761 <ol>
1762 <li>
1763 <div class="para">In Windows, search for and open <span class="bold">Add or remove programs</span>.</div>
1764 </li>
1765 <li>
1766 <div class="para"> In the list of installed programs, click <span class="bold">Adobe Reader</span>, and then click <span
class="bold">Uninstall</span> or <span class="bold">Yes</span>.</div>
1767 </li>
1768 <li>
1769 <div class="para">If a <span class="fixed_space">User Account Control</span> message displays, click <span class="bold">Yes</span>.</div>
1770 </li>
1771 <li>
1772 <div class="para">Follow the on-screen instructions to complete the software removal. If the software uninstall process does not start or an
error displays while uninstalling, download <a target="_blank" href="https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-
programs-from-being-installed-or-removed" title="External site." class="extIconAnchorTag">Fix problems that block programs from being
installed or removed<em class="icon-external-link externalContent"></em></a> (in English) from the Microsoft website, and then try
uninstalling again.</div>
1773 </li>
1774 <li>
1775 <div class="para">After Adobe Reader uninstalls, close all programs and web browsers, and then restart the computer.</div>
1776 </li>
1777 <li>
1778 <div class="para">Open a web browser, go to <a target="_blank" href="https://get.adobe.com/reader/" title="External site."
class="extIconAnchorTag">Adobe Acrobat Reader DC<em class="icon-external-link externalContent"></em></a> (in English), and then follow the on-
screen instructions to install the software.</div>
1779 </li>
1780 <li>
1781 <div class="para">Try printing the original PDF file again.</div>
1782 </li>
1783 </ol>
1784 </div>
1785 <div class="para">If the issue persists, continue to the next step.</div>
1786 </div>
1787 </div>
1789 <h2 class="heading">Step 2: Change the default program</h2>
1791 <div class="para">Make sure Adobe Acrobat Reader DC is the default program for viewing PDF files.</div>
1792 <div class="section expandable">
1793 <h3 class="heading expandableHeading collapsed" id="AbT0" data-toggle="collapse" data-scroll="true" href="#AbT0 + .collapse">Windows 10,
8</h3>
1794 <div class="content collapse">
1795 <div class="para">Set Adobe Acrobat Reader DC as the default program for viewing PDF files.</div>
1797 <ol>
1798 <li>
1799 <div class="para">In Windows, search for and open <span class="bold">Control panel</span>, and then click <span class="bold">Programs</span>.
</div>
1800 </li>
1801 <li>
1802 <div class="para">Click <strong class="bold">Default Programs</strong>, and then click <span class="bold">Associate a file type protocol with
a program</span>.</div>
1803 <div class="para">The Default apps window displays.</div>
1804 </li>
1805 <li>
1806 <div class="para">Scroll down the window, and then click <span class="bold">Choose default apps by file type</span>.</div>
1807 </li>
1808 <li>
1809 <div class="para">Find <strong class="bold">.PDF</strong>, click the plus sign or the default app, select <span class="bold">Adobe Acrobat
Reader DC</span> from the list of results, and then close the <span class="bold">Settings</span> window.</div>
1810 </li>
1811 <li>
1813 </li>
1814 </ol>
1815 </div>
1816 </div>
1817 </div>
1818 <div class="section expandable">
1819 <h3 class="heading expandableHeading collapsed" id="AbT1" data-toggle="collapse" data-scroll="true" href="#AbT1 + .collapse">Windows 7,
Vista</h3>
1820 <div class="content collapse">
1821 <div class="para">Set Adobe Acrobat Reader DC as the default program for viewing PDF files.</div>
1823 <ol>
1824 <li>
1825 <div class="para">In Windows, search for and open <span class="bold">Control panel</span>, and then click <span class="bold">Programs</span>.
</div>
1826 </li>
1827 <li>
1828 <div class="para">Click <strong class="bold">Default Programs</strong>, and then click <span class="bold">Associate a file type protocol with
a program</span>.</div>
1829 <div class="para">The Set associations window displays.</div>
1830 </li>
1831 <li>
1832 <div class="para">Find and select <span class="bold">.PDF</span>, and then click <span class="bold">Change Program</span>.</div>
1833 </li>
1834 <li>
1835 <div class="para">Click <span class="bold">Other Programs</span>, select <span class="bold">Adobe Acrobat Reader DC</span> from the list of
results, click <span class="bold">OK</span>, and then click <span class="bold">Save</span>.</div>
1836 </li>
1837 <li>
1839 </li>
1840 </ol>
1841 </div>
1842 </div>
1843 </div>
1845 </div>
1846 </div>
1847 <div xmlns:hash="com.hp.concentra.wrapper.util.PriorityLoaderDirectoryHashUtil" class="section" id="Test">
1848 <h2 class="heading">Step 3: Test printing with a different PDF file</h2>
1850 <div class="para">Print a different PDF file to determine if the issue occurs with a specific PDF file or all PDF files.</div>
1852 <ol>
1853 <li>
1854 <div class="para">On your computer, close the original PDF, and then open a new PDF file.</div>
1855 </li>
1856 <li>
1857 <div class="para">In the PDF file, click <span class="bold">File</span>, select <span class="bold">Print</span> from the list, review the
settings, and then click <span class="bold">Print</span>.</div>
1860 <li>
1861 <div class="para">If the <strong class="bold">file prints</strong>, the issue is related to the original PDF. Edit the original to make it
smaller in size or continue to the next step to print the PDF as an image.</div>
1862 </li>
1863 <li>
1864 <div class="para">If the <strong class="bold">file does not print</strong>, continue to the next step.</div>
1865 </li>
1866 </ul>
1867 </div>
1868 </li>
1869 </ol>
1870 </div>
1871 </div>
1872 </div>
1874 <h2 class="heading">Step 4: Print the PDF as an image</h2>
1876 <div class="para">You can print a PDF file as an image.</div>
1878 <blockquote class="blockquote">
1879 <span class="note-heading">note:</span>
1880 <div class="para"> Printing a PDF file as an image can result in blurry images or fonts, especially along the edges of the print.</div>
1881 </blockquote>
1882 </div>
1884 <ol>
1885 <li>
1886 <div class="para">Open the original PDF file.</div>
1887 </li>
1888 <li>
1889 <div class="para">Click <span class="bold">File</span>, and then select <span class="bold">Print</span> from the list.</div>
1890 <div class="para">The Print window opens.</div>
1891 </li>
1892 <li>
1893 <div class="para">Click <span class="bold">Advanced</span>. </div>
1894 <div class="para">The Advanced Print Setup window opens.</div>
1895 </li>
1896 <li>
1897 <div class="para">Click the <span class="bold">Print As Image</span> checkbox, change any other settings as desired, and then click <span
class="bold">OK</span>.</div>
1899 <span><img class="docImage regular-image" src="/doc-images/485/c05942535.jpg" alt="Printing the PDF file as an image"></span>
1900 </div>
1901 </li>
1902 </ol>
1903 </div>
1905 </div>
1906 </div>
1908 <h2 class="heading">Step 5: Other things to try</h2>
1910 <div class="para">If the previous steps did not resolve the issue, try the following methods to print the PDF file.</div>
1913 <li>
1915 <strong class="bold">Print the PDF file with the HP Smart app (Windows 10 only).</strong> Download and install the <a target="_blank"
href="https://www.microsoft.com/store/apps/9wzdncrfhwlh" title="External site." class="extIconAnchorTag">HP Smart app<em class="icon-external-
link externalContent"></em></a> (in English) from the Windows Store, and then use it to print the PDF file. For more information, go to <a
target="_blank" href="/in-en/document/c04675142">Install and Use the HP Smart App (Windows 10)</a>.</div>
1916 </li>
1917 <li>
1919 <strong class="bold">Make sure the PDF filename does not contain any special characters</strong> such as the pound sign (#), left or right
brackets { }, or an ampersand (&). If you find any special characters in the file name, rename the file without any special characters,
and then try to print again.</div>
1920 </li>
1921 <li>
1923 <strong class="bold">Download the PDF again.</strong> The file might have downloaded incorrectly or incompletely the first time.</div>
1924 </li>
1925 <li>
1927 <strong class="bold">Use another printer.</strong> If your printer is on a wired or wireless network, print the PDF file from a non-networked
printer.</div>
1928 </li>
1929 <li>
1931 <strong class="bold">Move the PDF file to your computer's hard drive</strong>, and then print again. Adobe recommends storing PDF files on a
local hard disk when you open, save, or print them to reduce potential problems and damage to your files.</div>
1932 </li>
1933 <li>
1935 <strong class="bold">Make sure your computer has enough free disk space to print the PDF file</strong>, especially if it is a large file.
Adobe recommends that free space is equivalent to three to five times the size of the PDF file you want to print.</div>
1936 </li>
1937 <li>
1939 <strong class="bold">Close other programs on your computer when printing a PDF file.</strong> Adobe recommends keeping at least 50 percent of
your computer's system resources free when printing PDF files.</div>
1940 </li>
1941 <li>
1943 <strong class="bold">Move the PDF file to a different computer</strong>, and then print again.</div>
1944 </li>
1945 <li>
1947 <strong class="bold">Print the PDF file from a cloud storage account</strong>, such as Google Drive, Dropbox, or Microsoft OneDrive.</div>
1948 </li>
1949 <li>
1951 <strong class="bold">Print the PDF from your mobile device.</strong> Go to <a target="_blank" href="/in-en/document/c03722645">Mobile Printing
Solutions Compatible with HP Printers</a> for a list of mobile printing solutions that work with your printer and mobile device.</div>
1952 </li>
1953 </ul>
1954 </div>
1955 </div>
1956 </div>
1957 </c_support_doc>
1958
1959 </div>
1960
1962 <div id="docFeedbackHolder" class="docFeedbackHolder" style="z-index:1">
1963 <div id="docFeedback" class="docFeedback col-lg-19"></div>
1964 
1967
1968 </div>
1969 <hr id="docFeedbackSeparator" class="hp-row" />
1970 </div>
1971
1973 <div id="additionalSupportOptionsContainer"></div>
1974 </div>
1975
1976 
1977 <script>
1978 /* This bit of code snippet fixes the fullscreen issue for videos in firefox - concentra page.
1979 * Check if the current browser is FF
1980 * Check if an Iframe is present with the given class
1981 * Adding a timout as the iframe loading from JS has a lag
1982 * document.getElementsByClassName("BrightcoveExperience")[0].setAttribute('allowfullscreen',''); - changing this to jQuery to target all the
videos present on the page
1983 * */
1984 setTimeout(function(){
1985 if((((navigator.userAgent.indexOf("Firefox"))!=-1)) && ($("iframe.BrightcoveExperience").length > 0)){
1986 $(".BrightcoveExperience").attr('allowfullscreen','');
1987 }
1988 }, 2500);
1989
1990 </script>
1991 
1998
1999
2000 <script>
2002
2003 //added as part of ALM_1865
2004 //$(window).scrollTop(0);
2005
2006 $("html, body").animate({ scrollTop: $(document).height(0)}, "slow");
2007 //fix end here
2008
2009 //Story R182-6- Adding doc col id and doc cmg to anr
2010 globalDataLayer.Document.DocCollection="0000a5a5801d6130";
2011 globalDataLayer.Document.DocCMG="IPGA - Global(cmg185)";
2012 globalDataLayer.Document.TMSCategorization="181433674981543825685781, 17173477653282401713496, 17173477508171028877770,
184651403277425843090532942361795, 152551839659727596066246330881137";
2013 if($(".docNotice strong").is(":empty")){
2014 $("div.docNotice").removeClass("docNotice");
2015 }
2016 $(".expandableHeading").prepend("<div class='accordionIconContainer'><div class='accordionPlusMinusContainer'><svg data-name=\"Layer
1\" xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 25 25\"><rect class=\"cls-1\" x=\"12.01\" y=\"5.79\" width=\"0.98\" height=\"13.43\"/>
<rect class=\"cls-1\" x=\"5.79\" y=\"12.01\" width=\"13.43\" height=\"0.98\"/></svg></div></div>");
2017 });
2018 $(window).on("load", function(){
2019 $(".table-responsive").addClass("enableScrollOnOverflow");
2020 $("img.docImage").addClass("img-responsive");
2021 $("img.docImage").css("max-width","100%");
2022 // $(".section.expandable").prev(":not(.section.expandable)+.section.expandable").find(".expandableHeading").css("border-top", "1px
solid #ccc");
2023 $(".callout").closest("ol").addClass("calloutList");
2024 });
2025 </script>
2026
2028 /*-- Registered handlebars functions*/
2029 Handlebars.registerHelper({
2030 eq: function(v1, v2) {
2031 return v1 === v2;
2032 },
2033 getAddnSupportOptId: function(wcmId){
2034 wcmId = wcmId.replace(/docId/g, $("#docId").val());
2035 return wcmId;
2036 }
2037 });
2038
2039 if($("#docType").val() === "Support Information"){
2040 $.ajax({
2041 url: "/hp-pps-services/webcontent/getAdditionalSupportOptions/cc/"+getCCLC("cc")+"/lc/"+getCCLC("lc"),
2042 type: 'GET',
2043 contentType: "application/json"
2044 }).done(function (data) {
2045 if(data.length > 0){
2046 var source = $("#docAddSupportOptTemplate").html();
2047 var template = Handlebars.compile(source);
2048 $('#additionalSupportOptionsContainer').html(template(data));
2049 }
2050 }).fail(function(){
2051
2052 });
2053 }
2054
2055 function adjustAddSupportTileHeight(){
2056 var addOptParaHt = [];
2057 $(".addOptLink p").each(function(index, val){
2058 addOptParaHt.push($(this).height());
2059 });
2060
2061 if($(".threeCol").length > 0){
2062 var largestParaHt = Math.max.apply(0, addOptParaHt);
2063 $(".addOptLink p").css("height", largestParaHt);
2064 }
2065
2066 var addSupportOptHts = [];
2067 $(".additionalOptionDocument").each(function(index, val){
2068 addSupportOptHts.push($(this).height());
2069
2070 });
2071
2072 if($(".singleCol").length > 0){
2073 var largest = 80;
2074 }
2075 else if($(".twoCol").length > 0){
2077 }
2078 else{
2080 }
2081
2082 for(var qq = 0; qq < addSupportOptHts.length; qq++){
2083 if(addSupportOptHts[qq] > largest){
2084 largest = addSupportOptHts[qq];
2085 }
2086 }
2087 $(".additionalOptionDocument").css("height", largest);
2088 }
2089
2090 $(window).on("load", function(){
2091 adjustAddSupportTileHeight();
2092 });
2093 </script>
2094
2095 <script id="docAddSupportOptTemplate" type="text/x-handlebars-template"/>
2096 <div class="additionalSupportHeading">
2097 <span>Additional support options</span>
2098 </div>
2099
2100 <div class="optionsConatiner hp-row">
2101 {{#each this}}
2102 {{#if (eq ../this.length 3)}}
2103 <div class="col-lg-8 col-md-24 col-sm-24 additionalOptionDocument threeCol">
2104 <a id="{{getAddnSupportOptId id}}" href="{{url}}" class="addOptLink">
2105 <img src="{{image}}">
2106 <p>{{description}}</p>
2107 <button class="btn-primary-light">{{buttonname}}</button>
2108 </a>
2109 </div>
2110 {{else if (eq ../this.length 2)}}
2111 <div class="col-lg-12 col-md-24 col-sm-24 additionalOptionDocument twoCol">
2115 </div>
2119 </div>
2120 </a>
2121 </div>
2122 {{else}}
2123 <div class="col-lg-24 col-md-24 col-sm-24 additionalOptionDocument singleCol">
2127 </div>
2128 <div class="col-lg-20 col-md-24 col-sm-24 textBtnContainer">
2129 <div class="col-lg-16 col-md-24 col-sm-24 textContainer">
2131 </div>
2132 <div class="col-lg-8 col-md-24 col-sm-24 buttonContainer">
2134 </div>
2135 </div>
2136 </a>
2137 </div>
2138 {{/if}}
2139 {{/each}}
2140 </div>
2141 </script><div class="wpthemeClear"></div>
2142 </div>
2143 </section>
2144 </div><div class='component-control id-Z7_3054ICK0KGTE30AQO5O3KA3016' ><span id="Z7_3054ICK0KGTE30AQO5O3KA3016"></span><section
class="ibmPortalControl wpthemeControl wpthemeHidden a11yRegionTarget" role="region" >
2145
2146
2147
2148
2149 <div class="asa.portlet" id="asa.portlet.Z7_3054ICK0KGTE30AQO5O3KA3016" style="display:none;">
2150 <span class="asa.portlet.id">Z7_3054ICK0KGTE30AQO5O3KA3016</span>
2151
2152
2153
2154 </div>
2155
2159 <h2>
2161 <span class="lm-dynamic-title asa.portlet.title a11yRegionLabel"><span lang="en" dir="ltr">hp-feedback-input-portlet</span>
</span>
2162 </h2>
2173 </ul>
2174 </div>
2181 </div>
2182 </div>
2183 </span>
2184 </a>
2185 </div>
2186 </header>
2187
2192 </div>
2193 
2194
2195
2196
2197
2198
2199
2200
2201
2203 $("document").ready(function(){
2204 if($("#pageIdentifier").length >0){
2205 var pageName=$("#pageIdentifier").val();
2206 if(pageName == "ConcentraNonContextual"){
2207 $("#prodPageNav").hide();
2208 }
2209 }
2210 $(".contactSecondaryNavigation ul.nav-secondary").find("li").removeClass("active");
2211 $(".contactSecondaryNavigation ul.nav-secondary").find("#navProducts").parent("li").addClass("active");
2212
2213
2214 });
2215
2216
2217 </script>
2218
2219 
2220
2222 <div id="docFeedbackHolder" class="docFeedbackHolder" style="z-index:1">
2223 <div id="docFeedback" class="docFeedback col-lg-19"></div>
2224 
2227
2228 </div>
2229 <hr id="docFeedbackSeparator" class="hp-row" />
2230 </div>
2232 </div>
2233 </section>
2234 </div><div class='component-control id-Z7_3054ICK0KGTE30AQO5O3KA30H4' ><span id="Z7_3054ICK0KGTE30AQO5O3KA30H4"></span><section
2235
2236
2237
2238
2239 <div class="asa.portlet" id="asa.portlet.Z7_3054ICK0KGTE30AQO5O3KA30H4" style="display:none;">
2240 <span class="asa.portlet.id">Z7_3054ICK0KGTE30AQO5O3KA30H4</span>
2241
2242
2243
2244 </div>
2245
2249 <h2>
2251 <span class="lm-dynamic-title asa.portlet.title a11yRegionLabel"><span lang="en" dir="ltr">hp-feedback-banner-portlet</span>
</span>
2252 </h2>
2263 </ul>
2264 </div>
2271 </div>
2272 </div>
2273 </span>
2274 </a>
2275 </div>
2276 </header>
2277
2282 </div>
2283 
2284
2285
2286
2287 <div id="feedbackBannerDiv">
2288
2289
2290 </div>
2291
2293 </div>
2294 </section>
2295 </div><div class='component-control id-Z7_3054ICK0KGTE30AQO5O3KA30H5' ><span id="Z7_3054ICK0KGTE30AQO5O3KA30H5"></span><section
2296
2297
2298
2299
2300 <div class="asa.portlet" id="asa.portlet.Z7_3054ICK0KGTE30AQO5O3KA30H5" style="display:none;">
2301 <span class="asa.portlet.id">Z7_3054ICK0KGTE30AQO5O3KA30H5</span>
2302
2303
2304
2305 </div>
2306
2310 <h2>
2312 <span class="lm-dynamic-title asa.portlet.title a11yRegionLabel"><span lang="en" dir="ltr">hp-country-locator-portlet</span>
</span>
2313 </h2>
2324 </ul>
2325 </div>
2332 </div>
2333 </div>
2334 </span>
2335 </a>
2336 </div>
2337 </header>
2338
2343 </div>
2344
2345
2346
2347
2348
2349 
2350
2351
2352 <script type="text/javascript" src="/wps/hp-support-common-portlets/resources/v3/js/clc.js"></script>
2353
2354
2355
2356
2357
2358
2359
2360
2361
2362
2363
2364
2365
2366 <input id="openCLC1" type="hidden" name="openCLC1" value="false"/>
2367
2368
2369
2370
2372 <div class="clcSection" id="dvClcSection" >
2373
2374
2375 <div class="countrySelector floater" id="dvCountrySelector">
2376 <span id="lblClcCountryHeader" class="headerText typography_secondary">Country/Region:</span>
2377
2378
2379 <img id="countryFlag" class="imgFlag" alt="Flag" src="/static/hp-support-common-portlets/resources/images/flag_in.gif" />
2380
2381 <span id="clcCountryHeader" class="contentText typography_secondary emphraized">India</span>
2382 <button id="btnCountryPopup" class="PopupActivator" aria-describedby="dvCountrySelector" aria-labelledby="dvCountrySelector"></button>
2383 </div>
2384
2385 
2386 </div>
2387
2388
2389 </div>
2390
2391 <div class="clearBoth"></div>
2392
2393
2394 <div class="modal fade" aria-live="polite" id="clc-modal" role="dialog" aria-labelledby="clc-modal" aria-hidden="true" data-show="true"
tabindex="-1">
2395 <div class="modal-dialog modal-xl">
2396
2397 <div id="clc-choose-country" class="modal-content">
2398
2400
2401 <button type="button" id="closeButton" class="close icon" data-dismiss="modal" aria-label="Close"></button>
2402 <img class="modal-logo" alt="hp-logo" src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/hp-logo-modal.gif"
onclick="$('#findingSolutions').hide(); $('#devicesDetected').show();" />
2404 <h3 id="select-country-header">Select a location</h3>
2405 
2406 </div>
2408
2409 <div class="modal-body secondary-content">
2411 <div class="col-lg-8 country-group" id="dvAmerica">
2412 <h3>Americas</h3>
2413
2415
2416 </div>
2417 </div>
2418
2419 <div class="col-lg-12 country-group" id="dvEmea_africa">
2420 <h3>Europe, Middle East, Africa</h3>
2421
2423
2424
2425
2426 </div>
2427 </div>
2428
2429 <div class="col-lg-4 country-group" id="dvAsia">
2430 <h3>Asia Pacific and Oceania</h3>
2431
2433
2434
2435
2436 </div>
2437 </div>
2438 </div>
2439
2440 </div>
2442
2443 <div id="clc-choose-language" class="modal-content">
2444
2446 <button type="button" class="close icon" data-dismiss="modal" aria-label="Close"></button>
2447 <img class="modal-logo" alt="hp-logo" src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/hp-logo-modal.gif"
onclick="$('#findingSolutions').hide(); $('#devicesDetected').show();" />
2449 <h3 class="no-subtitle" id="selectLang">Select a language</h3>
2450 </div>
2452
2455 <div class="col-lg-24 available-languages">
2456 <h3 class="row-title"><span id="selectedCountryFlag"></span> <label id="clcSelectedCountry"></label></h3>
2457 <ul class="language-options">
2458
2459
2460
2461
2462 </ul>
2463 </div>
2464 </div>
2465
2466 </div>
2467
2468 <div class="modal-footer">
2469 <div class="button-group">
2470
2471 <button id="confirm-language" type="button" class="button primary fr" disabled="disabled">Confirm <span id="selected-language">
</span></button>
2472 <button id="clc-back" type="button" class="button button-gray">Back</button>
2473 </div>
2474 </div>
2475
2477
2478 </div>
2479 </div>
2480 <style type="text/css">
2481 html[dir=rtl] button.close {
2482 float: left;
2483 right: inherit !important;
2484 left: 22px;
2485 }
2486
2487 html[dir=rtl] .modal-header-float .modal-logo {
2488 float: right;
2489 display: inline-block;
2490 width: 50px;
2491 height: auto;
2492 }
2493
2494 #confirm-language{
2495 margin-left:10px;
2496 }
2497 html[dir=rtl] .flag {
2498 margin-left: 5px;
2499 }
2500
2501 .floater{
2502 float:none;
2503 display:inline;}
2504
2505
2506
2507 .clcLocaleSelect
2508 {margin-left:0 !important;}
2509 #clc-choose-country a, #clc-choose-language a {
2510 color: #767676;
2511 display: inline-block;
2512 }
2513 #dvAsia .hp-row {
2514 margin-left: 0px;
2515 }
2516 .smallFont{
2517 font-weight:normal}
2518 .Taiwan, .China, .Hong-Kong{
2519 background: #fff;
2520 }
2521 @media only screen and (min-width: 801px), print and (min-width: 4in){
2522 .modal-sm .country-group h3 {
2523 line-height: 1.1;
2524 }
2525 }
2526 </style>
2528 /**************** Removing tab index for header, footer and moving PSF to bottom. - Not working with theme. Looking for various
oprtions****************************/
2529
2530 $('.header_container [tabindex]').removeAttr('tabindex');
2531 $('.footer_container [tabindex]').removeAttr('tabindex');
2532
2533
2534 /********************** End of Removing tab index for header, footer and moving PSF to bottom. ******************************************/
2535 function getClcData(){
2536 var selectedCC = getCCLC('cc');
2537 var selectedLC = getCCLC('lc');
2538 var url = "";
2539
2540 var oidVal = $("#pdpContextValue").val();
2541 if((oidVal != "" && oidVal != undefined && oidVal != null) && ($("#pageIdentifier").val() === "Product Details Page" ||
$("#pageIdentifier").val() === "SWDSelfServiceStep")){
2542
2543 url = "/hp-pps-services/clc/cc/"+selectedCC+"/lc/"+selectedLC+"/oid/"+oidVal;
2544 }
2545 else{
2546
2547 url = "/hp-pps-services/clc/cc/"+selectedCC+"/lc/"+selectedLC;
2548 }
2549 handleCountryClick(url,selectedCC);
2550 }
2551
2552 // calling clc ajax call to pre fetch clc data
2553 getClcData();
2554
2555
2557 $('#dvCountrySelector').on('tap click',function(event){
2558 $('#clc-modal').modal();
2559 });
2560
2561 /* Defect 4303:
2562 $('#clc-modal').on('hidden.bs.modal', function () {
2563 <<<<<<< HEAD
2564 =======
2565 =======
2566 /*$('#clc-modal').on('hidden.bs.modal', function () {
2567 =======
2568 =======
2569 >>>>>>> Defect 4303:
2571 =======
2572 =======
2573 >>>>>>> Defect 4303:
2575 <<<<<<< HEAD
2576 =======
2577 >>>>>>> REVERTING CHANGES:
2579 =======
2580 $('#clc-modal').on('hidden.bs.modal', function () {
2581
2583 $("#dvCountryLink").trigger('focus');
2584 });
2585 <<<<<<< HEAD
2586 <<<<<<< HEAD
2587 <<<<<<< HEAD
2588 <<<<<<< HEAD
2590 =======
2591 =======
2592 >>>>>>> Defect 4303:
2593 =======
2595 =======
2596 >>>>>>> Defect 4303:
2597 =======
2599
2600 >>>>>>> Defect 4303:
2601 <<<<<<< HEAD
2602 <<<<<<< HEAD
2603 >>>>>>> Defect 4303:
2604 =======
2605 >>>>>>> Defect 4303:
2606 =======
2607 =======
2609 =======
2610 >>>>>>> Defect 4303:
2612 <<<<<<< HEAD
2614 =======
2615 =======
2616 =======
2618
2619 >>>>>>> Defect 4303:
2620 >>>>>>> Defect 4303:
2621 >>>>>>> Defect 4303:
2622 =======
2623 /* $('#clc-modal').on('hidden.bs.modal', function () {
2624 $("#dvCountryLink").trigger('focus');
2625 >>>>>>> 329c35ede5eb8765a6b5860314cfcf830cb4b7ff
2626 $("#dvCountryLink").delay(100).trigger('focus');
2627 }); */
2628 $('#dvLocatorSelector').on('tap click',function(event){
2629 // var url = 'p0/IZ7_3054ICK0KGTE30AQO5O3KA30H5=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJgetLanguages=/';
2630 var countryUrl = 'p0/IZ7_3054ICK0KGTE30AQO5O3KA30H5=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJgetCountryDetails=/';
2631 var selectedCC = getCCLC('cc');
2633 var url = "";
2634 /*if(($("#modelDetails").val() != undefined) && $("#pageIdentifier").val() === "Product Details Page"){
2635 var modelNum = $("#modelDetails").val();
2636 if($("#modelDetails").val() != ""){
2637 url = "/hp-pps-services/clc/cc/"+selectedCC+"/lc/"+selectedLC+"/oid/"+modelNum;
2638 }
2639 else{
2641 }
2642 }
2643 else if(($("#productSeriesId").val() != undefined) && $("#pageIdentifier").val() === "Product Details Page"){
2644 var seriesNum = $("#productSeriesId").val();
2645 if($("#productSeriesId").val() != ""){
2646 url = "/hp-pps-services/clc/cc/"+selectedCC+"/lc/"+selectedLC+"/oid/"+seriesNum;
2647 }
2648 else{
2650 }
2651 }
2652 else{
2654 }*/
2655
2658
2660 /*var modelNum = $("#modelDetails").val();
2663 }
2664 else if($("#productSeriesId").val() != ""){
2667 }*/
2668 }
2669 else{
2671 }
2672
2673 $('#clcSelectedCountry').html($('#clcCountryHeader').html()).attr('countryCode',selectedCC);
2674
2675
2676 localeClick(url,countryUrl,selectedCC);
2677 });
2678
2679 // $(document).on('tap click','.country-options a', function(){
2680
2681 // // var url = 'p0/IZ7_3054ICK0KGTE30AQO5O3KA30H5=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJgetLanguages=/';
2682 // var url = "";
2683 // if($('#clc-choose-country .clcCountriesName').prev().attr('rel')){
2684
2685 // var cc = $(this).parent('li').children('span').attr('rel');
2686 // //$('#clcSelectedCountry').html($('#dvClcCountries .selected').html()).attr('countryCode',cc);
2687 // handleCountryNextClick(url,cc,true);
2688 // $('#clc-choose-country').hide();
2689 // // $('#clc-choose-language').show();
2690 // $('#clc-modal').find('.modal-dialog').removeClass('modal-xl').addClass('modal-sm');
2691
2692
2693 // }
2694
2695
2696 // });
2697
2698 $('#dvClcCountrySelect').on('tap click',function(event){
2699 if(!$(this).hasClass('active')){
2700 var url='p0/IZ7_3054ICK0KGTE30AQO5O3KA30H5=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJgetCountryDetails=/';
2701 var selectedCC = $('#clcSelectedCountry').attr('countryCode');
2703 $(this).addClass('active');
2704 //$('#dvClcLocaleSelect').removeClass('active');
2705 }
2706 });
2707
2708 $('#dvClcLocaleSelect').on('tap click',function(event){
2709 if(!$(this).hasClass('active')){
2710 var url = 'p0/IZ7_3054ICK0KGTE30AQO5O3KA30H5=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJgetLanguages=/';
2711 if($('#dvClcCountries .selected').prev().attr('alt')){
2712 var cc = $('#dvClcCountries .selected').prev().attr('alt');
2713 $('#clcSelectedCountry').html($('#dvClcCountries .selected').html()).attr('countryCode',cc);
2714 handleCountryNextClick(url,cc,true);
2715 $(this).addClass('active');
2716 //$('#dvClcCountrySelect').removeClass('active');
2717 }
2718 }
2719 });
2720
2721 $('#clc-back').on('tap click',function(event){
2722 // var url='p0/IZ7_3054ICK0KGTE30AQO5O3KA30H5=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJgetCountryDetails=/';
2723 var selectedCC = $('#clcSelectedCountry').attr('countryCode');
2725 var url = "";
2730 }
2731 else{
2733 }
2734 }
2739 }
2740 else{
2742 }
2743 }
2744 else{
2746 }*/
2749
2754 }
2758 }*/
2759 }
2760 else{
2762 }
2763
2765 $('#confirm-language').attr('disabled','disabled');
2766 $('#selected-language').text('');
2767
2768 });
2769
2770
2771 if($('[name=openCLC1]') && $('[name=openCLC1]').val() == "true"){
2772 // var url = 'p0/IZ7_3054ICK0KGTE30AQO5O3KA30H5=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJgetCountryDetails=/';
2773 var selectedCC = 'us';
2774 var selectedLC = 'en';
2775 var url = "";
2780 }
2781 else{
2783 }
2784 }
2789 }
2790 else{
2792 }
2793 }
2794 else{
2796 }*/
2799
2804 }
2808 }*/
2809 }
2810 else{
2812 }
2813
2815 $('[name=openCLC1]').val('false');
2816 }
2817 });
2818
2819 var url = 'p0/IZ7_3054ICK0KGTE30AQO5O3KA30H5=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJgetCountryDetails=/';
2820 function getCountryDetails_AjaxCall() {
2821 var cc = getCCLC('cc');
2822 var lc = getCCLC('lc');
2823 var productNameOid = $('#tmsClassForSearch').length > 0 && $('#tmsClassForSearch').val() != "pm_series_value" ?
$.parseJSON($('#pids').val()).ProductNameOid : "";
2824 var dataJson = {
2825 'cc' : cc,
2826 'lc' : lc,
2827 'productNameOid' : productNameOid
2828 }
2829 var requestJson = JSON.stringify(dataJson);
2830
2831 $.ajax({
2832 data:{requestJson:requestJson},
2833 url: url ,
2834 type: 'POST',
2835 datatype:'json',
2837 var obj = $.parseJSON(data);
2838 }
2839 });
2840 }
2841
2842 function callClcRemotely(){
2843 if($("#btnCountryPopup").length > 0){
2844 $("#btnCountryPopup").trigger("click")
2845 }
2846 }
2847
2848 sessionAjaxUrl = 'p0/IZ7_3054ICK0KGTE30AQO5O3KA30H5=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJclearSession=/';
2849
2850
2851
2852
2853 getChangedDocId = 'p0/IZ7_3054ICK0KGTE30AQO5O3KA30H5=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJgetChangedDocId=/';
2854
2855
2856 </script>
2857 
2858
2860 </div>
2861 </section>
2862 </div><div class='component-control id-Z7_M0I02JG0KOT530A6KJKFRQ0816' ><span id="Z7_M0I02JG0KOT530A6KJKFRQ0816"></span><section
2863
2864
2865
2866
2867 <div class="asa.portlet" id="asa.portlet.Z7_M0I02JG0KOT530A6KJKFRQ0816" style="display:none;">
2868 <span class="asa.portlet.id">Z7_M0I02JG0KOT530A6KJKFRQ0816</span>
2869
2870
2871
2872 </div>
2873
2877 <h2>
2879 <span class="lm-dynamic-title asa.portlet.title a11yRegionLabel"><span lang="en" dir="ltr">hp-detect-load-my-device-
2880 </h2>
2891 </ul>
2892 </div>
2899 </div>
2900 </div>
2901 </span>
2902 </a>
2903 </div>
2904 </header>
2905
2910 </div>
2911
2912
2913
2914
2915
2916
2917 <script>
2918
2919 var dmdDiv = $('[name="pFinderSearch"]').parent();
2920 dmdDiv.remove();
2921
2923 //detectNow button id will be present on DMD gray block
2924 //if it is null, then it is because empty JSP is returned by backend
2925 //this is decided based on cc lc from backend
2926
2927 if($('.DMDOSDetection')){
2928 $('.DMDOSDetection').remove();
2929 }
2930 $('#grayBlockParent').removeClass('hide');
2931 // Remove hide for pfinder
2932
2933 //Remove DMD container for Add Device page
2934 $("#dmdAddDeviceContainer").remove();
2935
2936 // landing page of SWD wihout DMD
2937 if(window.location.href.indexOf("driver")>-1 && typeof handleSWDLandingwithoutDMD == "function") {
2938 handleSWDLandingwithoutDMD();
2939 }
2940 });
2941 </script>
2943 </div>
2944 </section>
2945 </div></div><div class="container">
2946
2947 
2948 <div class='component-container wpthemeCol ibmDndColumn id-Z7_M0I02JG0KGSS30ACT8MPG20085' name='oneColMaxWidth' ></div></div>
2949 <div class="container hp-header-search">
2950 <div class='component-container wpthemeCol ibmDndColumn id-Z7_M0I02JG0K018F0A201NGAM1046' name='oneBoxSearch' ><div
class='component-control id-Z7_M0I02JG0KONJ30ACBBF8MM1084' ><span id="Z7_M0I02JG0KONJ30ACBBF8MM1084"></span><section class="ibmPortalControl
2951
2952
2953
2954
2955 <div class="asa.portlet" id="asa.portlet.Z7_M0I02JG0KONJ30ACBBF8MM1084" style="display:none;">
2956 <span class="asa.portlet.id">Z7_M0I02JG0KONJ30ACBBF8MM1084</span>
2957
2958
2959
2960 </div>
2961
2965 <h2>
2967 <span class="lm-dynamic-title asa.portlet.title a11yRegionLabel"><span lang="en" dir="ltr">hp-hero-support-search</span>
</span>
2968 </h2>
2979 </ul>
2980 </div>
2987 </div>
2988 </div>
2989 </span>
2990 </a>
2991 </div>
2992 </header>
2993
2998 </div>
2999
3000
3001
3002
3003
3004
3005
3006
3007
3008
3009
3010
3011
3012
3013
3014
3015 <script src="/wps/hp-hero-support-search/resources/scripts/splitSearchBox.js"></script>
3016
3017
3018
3019
3020
3021
3022
3023
3024
3025
3026
3027
3028
3029
3030
3031
3032
3033
3034
3035
3036
3037
3038
3039
3040
3041
3042
3043
3044
3045
3046
3047
3048
3049
3050
3051
3052
3053
3054
3055
3056
3057
3058
3059
3060
3061
3062
3063
3064
3065
3066
3067
3068
3069
3070
3071
3072
3073
3074
3075
3076
3077
3078
3079
3080
3081
3082
3083
3084
3085
3086
3087
3088
3089
3090
3091
3092
3093
3094
3095
3096
3097
3098
3099
3100
3101
3102
3103
3104
3105
3106
3107
3108
3109
3110
3111
3112
3113
3114
3115 <div class="hp-section hp-search panel-collapse collapse in" id="hp-search" >
3118 <div class="search-bg clearfix">
3119
3120
3121 <div class="search-bar-form-bg" aria-live="polite" aria-atomic="true">
3122
3123 <form id="original-support" class="search-bar-form"
action="p0/IZ7_M0I02JG0KONJ30ACBBF8MM1084=CZ6_M0I02JG0KGSS30ACT8MPG200G1=LA0=Emyaction!searchResults==/#Z7_M0I02JG0KONJ30ACBBF8MM1084"
method="POST">
3124 <div class="dropdown" id="searchDdDivAT">
3125 <div class="button inline primary" id="search-dropdown"><span class="search-category">Search all support</span> </div>
3126 <input id="searchCategory" name="dataStore" type="hidden" value=""/>
3127 <ul class="dropdown-menu js-search-category" role="menu">
3128
3129 <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover"
3130 data-placement="left" data-content="Search in"
3131 data-original-title="" title="" data-value="All Support" >All Support</a>
3132 </li>
3133
3136 data-original-title="" title="" data-value="
3137 Software, Drivers & Updates" >Software, Drivers and Updates</a>
3138 </li>
3139
3143 Troubleshooting" >Troubleshooting</a>
3144 </li>
3145
3149 How to" >How to</a>
3150 </li>
3151
3155 Product Information" >Product Information</a>
3156 </li>
3157
3161 User Guides" >User Guides</a>
3162 </li>
3163
3164 </ul>
3165 </div>
3166 
3167 <div class="form-group hasTypeahead">
3168 <input id="search-input" name="searchQuery" errormessage="Please enter your product number, a question or keywords"
errorexceptionevent="blur" data-placeholdersm="Search support" data-predectivecontainer="search-predictive-results" data-placeholderlg="Enter
your product name or ask a question" type="text" ghosttext="Enter your product name or ask a question" requiredvalidation="true"
errorPosition="br" data-typeaheadlimit="50" placeholder="Enter your product name or ask a question" class="form-input reqTypeAhead search-
input desktopSearch" aria-label="Enter your product name or ask a question" errorContainer="help-block" value="" autocomplete="off"/>
3169 <a id="clear-search" class="icon-x" style="display:none;" aria-label="Clear search text" href="javascript:void(0)">
</a>
3170 <input type="hidden" class="typeaheadHook" value="0" />
3171 <div class="searching" style="display: none;">
3172
3173 <img class="" src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/loadingHp.gif" alt="Loading" />
3174 </div>
3175 </div>
3176
3177 <button type="submit" aria-label="Search" class="button inline primary" id="btnSplitSearchSubmit"><i class="fa fa-
search"></i></button>
3178 <input id="idolCc" name="cc" type="hidden" value="in"/>
3179 <input id="idolLc" name="lc" type="hidden" value="en"/>
3180 <input id="pdpContextClass" name="contextClass" type="hidden" value=""/>
3181 <input id="pdpContextValue" name="contextValue" type="hidden" value=""/>
3182 <input id="pdpSeriesId" name="pmSeriesValue" type="hidden" value=""/>
3183 <input id="ignoreContext" name="ignoreContext" type="hidden" value=""/>
3184 <input type="hidden" id="idolUTF8Lc" value="englishUTF8"/>
3185 <input type="hidden" id="typeAheadAjaxURL" value="https://support.hp.com/typeahead?q=
<text>&resultLimit=10&store=tmsstore&languageCode=en&filters=class:(pm_series_value%5E1.1 OR pm_name_value OR
pm_number_value)&printFields=tmspmnamevalue,title,body,childnodes,class,productid,seofriendlyname,shortestnavigationpath"/>
3186 </form>
3187
3188 <a class="dropdown-toggle mobile-search-toggle-close hidden-lg" data-toggle="collapse" data-scroll="false" href="#hp-
search">Cancel</a>
3189 </div>
3190 <div class="help-block hidden-sm hidden-md oneBox" id="ddExampleTextAT">Examples: <em>"LaserJet P1007 paper jam", "HP 280 G2
Microtower bios update"</em>
3191 <input id="tooltipSearchExample" type="button" class="badge badge-blue badge-round" data-toggle="modal"
3192 data-target="#search-example-modal" value="?" aria-describedby="search-example-modal-title"/>
3193 </div>
3194 </div>
3195 </div>
3196 </div>
3197
3198
3199
3200 <div class="modal fade hidden-xs" id="search-example-modal" tabindex="-1" role="dialog" aria-labelledby="search-example-modal"
aria-hidden="true" data-show="true">
3204 <button type="button" class="close icon" data-dismiss="modal" aria-label=""></button>
3207 <h3 class="no-subtitle" id="search-example-modal-title">Search help</h3>
3208 </div>
3209 </div>
3212 <div class="col-lg-24 no-padding">
3213 <h4>Tips for better search results</h4>
3215 <li>Ensure correct spelling and spacing - <span>Examples:</span> <span>"paper jam"</span></li>
3216 <li>Use product model name: - <span>Examples:</span> <span>laserjet pro p1102, DeskJet 2130</span>
</li>
3217 <li>For HP products a product number. - <span>Examples:</span> <span>LG534UA</span></li>
3218 <li>For Samsung Print products, enter the M/C or Model Code found on the product label. -
<span>Examples:</span> <span>“SL-M2020W/XAA”</span></li>
3219 <li>Include keywords along with product name. Examples: "LaserJet P1007 paper jam", "HP 280 G2
Microtower bios update"</li>
3220 </ul>
3221 <h4>Need help finding your product name or product number?</h4>
3222 <p class="needHelpLinkHolder">
3223 <a target="_blank" href="/in-en/document/c04559742">Finding your Serial Number</a>
3224 <br>
3225 <a target="_blank" href="/in-en/document/c03754824">Finding your Product Number</a>
3226 </p>
3227
3228 </div>
3229 </div>
3231 <div class="searchSerialNumberImg">
3232 <img src="/wps/hp-support-contact-portlets/resources/images/Serial_number.jpg" width="100%" aria-
label="Serial Number" alt="Serial Number">
3233 </div>
3234 </div>
3235 </div>
3239 </div>
3240 </div>
3241 </div>
3242 </div>
3243
3244 </div>
3245
3246
3247
3248 <div id="loadingResults" class="hide-from-screen" aria-hidden="true" href="javascript:void(0)">Loading Results</div>
3249
3251 var relevanceDifference = '15'; //for score diff as part of US 88656
3252 var loadingGif = "/static/hp-portal-theme-static/themes/Portal8.0/hp/images/loadingHp.gif";
3254 //var tokenObj; //variable for storing accesstoken object US 88656
3255 //var typeaheadAccessToken;
3256 ajaxParam.url = 'p0/IZ7_M0I02JG0KONJ30ACBBF8MM1084=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJidolAutoSuggest=/';
3257 ajaxParam.url1 = 'https://support.hp.com/typeahead?q=<text>&resultLimit=10&store=tmsstore&languageCode=en&filters=class:
(pm_series_value%5E1.1 OR pm_name_value OR
pm_number_value)&printFields=tmspmnamevalue,title,body,childnodes,class,productid,seofriendlyname,shortestnavigationpath';
3258 //var accessToken = 'p0/IZ7_M0I02JG0KONJ30ACBBF8MM1084=CZ6_M0I02JG0KGSS30ACT8MPG200G1=NJgetTypeaheadAccessToken=/';
3259 /*$.ajax({ // Ajax call made for access token for US 88656
3260
3261 url: accessToken,
3262 type: 'POST',
3264 console.log("data for accesstoken: "+data);
3265 tokenObj = $.parseJSON(data);
3266 typeaheadAccessToken = tokenObj.access_token;
3267 $("#accessTokenId").val(typeaheadAccessToken);
3268 },
3269 error: function(){
3270 console.log('Unknown error thrown');
3271 return false;
3272 }
3273 });*/
3274 var pageIdentifierSearch11 = $('#pageIdentifier').val().toLowerCase();
3275 if(pageIdentifierSearch11 == 'searchresult'){
3276 $('#ignoreContext').val('true');
3277 } else if(pageIdentifierSearch11 == 'pfinderresults'){
3278 $('#search-input').val('');
3279 $('#search-input').html('');
3280 }
3281 });
3282 var toggle = '#search-dropdown[data-toggle=dropdown]'
3283 var searchDropdownVar = function (element) {
3284 var $el = $(element).on('click.bs.dropdown-menu', this.toggle)
3285 }
3286
3287
3288 function getParent($this) {
3289 var selector = $this.attr('data-target')
3290
3291 if (!selector) {
3292 selector = $this.attr('href')
3293 selector = selector && /#/.test(selector) && selector.replace(/.*(?=#[^\s]*$)/, '') //strip for ie7
3294 }
3295
3296 var $parent = selector && $(selector)
3297
3298 return $parent && $parent.length ? $parent : $this.parent()
3299 }
3300
3301 searchDropdownVar.prototype.keydown = function (e) {
3302 if (!/(38|40|27|13)/.test(e.keyCode)) return
3303
3304 var $this = $(this)
3305
3306 e.preventDefault()
3307 e.stopPropagation()
3308
3309 if ($this.is('.disabled, :disabled')) return
3310
3311 var $parent = getParent($this)
3312 var isActive = $parent.hasClass('open')
3313
3314 if (!isActive || (isActive && e.keyCode == 27)) {
3315 if (e.which == 27) $parent.find(toggle).focus()
3316 return $this.click()
3317 }
3318
3319
3320 var $items = $('.dropdown-menu.js-search-category li a', $parent)
3321
3322 if( e.keyCode == 13){
3323 $(".focus").trigger("click");
3324 $items.removeClass("focus");
3325 $("#searchDdDivAT.dropdown").removeClass("open");
3326 return ;
3327 }
3328 if (!$items.length) return
3329
3330 var index = $items.index($items.filter('.focus'))
3331
3332 if (e.keyCode == 38 && index > 0) index-- // up
3333 if (e.keyCode == 40 && index < $items.length - 1) index++ // down
3334 if (!~index) index=0
3335 $items.removeClass("focus");
3336 $items.eq(index).addClass("focus").hover();
3337
3338 }
3339
3340 $(document).on('keydown', toggle + ', #searchDdDivAT .focus' , searchDropdownVar.prototype.keydown);
3341
3342 (function(){
3344 var testString="";
3345 if(testString.toLowerCase().indexOf("pFinderResults") >= 0){
3346 $('.search-bar-form-bg').hide();
3347 }
3348 });
3349
3350 })();
3351
3352 </script>
3354 </div>
3355 </section>
3356 </div></div></div>
3357 </div><div class="wpthemeClear"></div>
3358 </div>
3359 </div>
3360 </div>
3361 </div>
3362 
3363
3364 
3365
3366
3367
3368
3369
3370
3371
3372
3373 <portlet:defineObjects />
3374
3375
3376
3377 <a href="javascript:void(0)" id="chatbotToronto" class="hideChatbot" aria-expanded="false" role="button">
3378 <div class="chatNotificationBadge" aria-labelledby="accessibility_number_notification"></div>
3379 <div id="botImageContainer">
3380 <img id="botImage" class="hidden-sm hidden-md" src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/toronto_Avatar.png">
3381 <img id="botMobileImage" class="hidden-lg" />
3382 </div>
3383
3384 <div id="botText">Need help?</div>
3385 </a>
3386
3387 <span id="accessibility_chat_open" style="display: none;">Some features of the tool may not be available at this time. We apologize for this
inconvenience and are addressing the issue.</span>
3388 <span id="accessibility_minimize_chat" style="display: none;">Minimize Chat bot window</span>
3389 <span id="accessibility_loading_chat" style="display: none;">Loading Chatbot</span>
3390 <span id="accessibility_message_notification" style="display: none;">New Message</span>
3391 <span id="accessibility_number_notification" style="display: none;"></span>
3392
3393 <input type="hidden" id="torontoBotUrl" value=https://virtualagent.hpcloud.hp.com?BotClient=webwidget>
3394 <input type="hidden" id="torontoBotClient" value=webwidget>
3395 <input type="hidden" id="torontoBotSubClient" value=webwidget>
3396 <input type="hidden" id="torontoBotMobileUrl" value=https://virtualagent.hpcloud.hp.com?BotClient=mobilewidget>
3397 <input type="hidden" id="torontoBotSessionInHrs" value=8>
3398
3399
3400 <div id="torontoChatPage" style="height: 100%; width: 500px;">
3401 <a href="javascript:void(0);" aria-labelledby="accessibility_chat_open" id="openChatForAccessibilityMessage" role="dialog">
3402 <div id="torontoChatHeading">
3403 <button class="torontoCloseIcon" onclick=closeChatWindow(); aria-labelledby="accessibility_minimize_chat">
3404 <img src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/close_white.png">
3405 </button>
3406 </div>
3407 <div id="torontoChatPlaceholder" style="height: 97%;">
3408 <a href="javascript:void(0)" class="chatBotLoadingIndicator" aria-labelledby="accessibility_loading_chat">
3409 <img src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/loadingHp.gif">
3410 </a>
3411 <a href="javascript:void(0)" class="chatBotUnavailable">
3412 The Virtual Agent is currently unavailable. Please try again shortly.
3413 </a>
3414 <iframe class="torontoChatBotIframe hideChatbot" onload=insertChatBotIframe(this);></iframe>
3415 </div>
3416 </a>
3417 </div>
3418 <div id="torontoChatPrompt" class="toronto-prompt hideChatbot hidden" aria-hidden="true" onClick="dismissChatPrompt(event);">
3419 <div class="need-help">Need help troubleshooting? Just ask.</div>
3420 <div>HP's Virtual Agent can help troubleshoot issues with your PC or printer.</div>
3421 <button type="button" class="close icon" onClick="dismissChatPrompt(event);" aria-label=Close></button>
3422 </div>
3423 <div id="torontoChatHoverText" class="toronto-prompt hideChatbot hidden" aria-hidden="true">
3424 <div class="need-help">Try asking HP's Virtual Agent.</div>
3425 </div>
3426
3427 <div class="modal fade chat-option-modal lightTheme" id="sessionTimeoutModal" tabindex="-1" role="dialog" aria-labelledby="chat-model-popup"
aria-hidden="false" style="display: none;">
3429 <div class="mobileTint"></div>
3432 <button type="button" class="close icon" id="sessionTimeoutClose" data-dismiss="modal" aria-label="Close" aria-
hidden="false"></button>
3435 <h3 class="modal-title no-subtitle" id="session-option-subtitle">Session timed out</h3>
3436 </div>
3437 </div>
3438 <div class="modal-body clearfix chat-modal">
3439 <img class="sesionTimeoutLogo" alt="" src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/session_timeout.png">
3440 <div class="chat-modal-text">Your session on HP Customer Support has timed out.
3441 <p id="sessionTimeoutSubText">Please sign back in to continue</p>
3442 <button aria-label="Sign In" class="btn-primary-light pull-left SignIn-now-btn" style="margin-top: 25px;height: 45px;"
id="sessiontimedout_signin">Sign in</button>
3443 </div>
3444 </div>
3445 </div>
3446 </div>
3447 </div>
3448 
3449
3450 
3451 
3452 <div id="skiptofooter"></div>
3453 <div id="footer" class="footer"></div>
3454
3455 
3456 
3457 </div>
3458 
3459
3460 
3462 <div class="wpthemeComplementaryContent" id="wpthemeComplementaryContent" role="region" aria-labelledby="wpthemeComplementaryContentText">
3463 <span class="wpthemeAltText" id="wpthemeComplementaryContentText" >Complementary Content</span>
3464 <script type="text/javascript" src="/wps/contenthandler/pps/!ut/p/digest!hMxkVGKFuafTH3HgK3otjA/mashup/ra:collection?
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{"wp_theme_skin_region":"0.0","wp_portal":"0.0","wp_theme_high_contrast":"0.0","wp_one_ui_dijit_30":"0.0","wp_status_bar":"0.0","wp_theme_menu
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{"serviceDocURL":"/wps/contenthandler/pps/!ut/p/digest!HiPsiPInKHVIl0YwcSsgZA/model/service-document/?
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3465
3466
3467 var SemTagSvcPortalGlobalDynamic={
3468 basePumaResolvedUrl: ''+
3469 ''+
3470 '/wps/contenthandler/pps/!ut/p/digest!HiPsiPInKHVIl0YwcSsgZA/um/secure/users/profiles?locale=en_IN',
3471 availAttribUrl: ''+
3472 ''+
3473 '/wps/contenthandler/pps/!ut/p/digest!HiPsiPInKHVIl0YwcSsgZA/um/secure/attributes/users?locale=en_IN'
3474 };
3475
3476 var ibmPortalCPConfig={"isTaggingEnabled":true,"tagging":{"dialog":
{"deletingEnabled":true,"countsEnabled":false,"displayTabs":false,"localePickerEnabled":true,"defaultView":"PUBLIC","typeaheadSearchPattern":n
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3480
3481
3482 
3483 <div id="avatar-wrapper"></div>
3484 </body>
3485 </html>
3486

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