Lesson 1.

5
Nature and Scope of Guests Room Maintenance

Guestrooms are serviced and maintenance through the ff. service:

1. Maintenance and order cleanliness in all guest rooms, to include

 Regular cleaning of guest rooms

 Orderly arrangement of fixtures and guestrooms amenities
 Installation and replenishment of guestroom supplies and amenities
 Continuous checking of the condition of guest rooms and facilities and taking corrective action

2. Safekeeping of lost and found items

 Items should be tagged, logged, and secured after they have been turned over to the lost and
found.
 Tags may be numbered or used to identify the item. A log should be used to record the date, time,
where the item was found, and by whom.
 The log should also have space to record if and when the item was recovered by it owner.
 All lost and found property should be kept for at least 90 days. If items are not claimed after 90
days, it is up to the management to decide how to dispose of the items properly. Many hotels
donate unclaimed lost and found items to local charities. It is important to ensure that the lost and
found policy of the hotel complies with local laws.

3. Coordination with other sections on matters involving guestroom maintenance and servicing of guests
needs, complaints and concerns. i.e,

 Out of order rooms

 Processing of guest laundry
 Lost items
 Safety and security matters
 Additional requirements
 Other matter

4. Provision for other services to house guest like;

 Baby sitting
 Request for seamstress
 Extra beds, linen, towel, pillow
 Provision of facilities like hair dryer, adaptors, transformers
 Shoe shine service

The hotel must specify which items can be lent out to guests free of charge and which ones are subject to
charge and low much.
These items must be accompanied by acknowledgement receipt, signed-acknowledged by the guest upon
receiving said items. If said items get lost automatic charges shall be billed to the account of guest.

5. Attending to other guest needs and concerns

Technical Terms:

• Graveyard shift – a scheduled period of work late at night and ends in the morning
• Rotating shift – putting employees in different shift schedule