Lesson 2: Room Service Order

TECHNIAL TERMS
 Crockery- cups, plates, bowls, ect, used to serve food and
drinks, especially made of china.
 Housekeeping- the department that deals essentially with
cleanliness and all ancillary service attached to that.
 Porter- a person who carries luggage at a hotel or on a train, and
is responsible for manning the door at a hotel.
 Reception- the are in hotel, office, or other establishment where
guests and visitors are greeted and dealt with
 Room service order form- the form used to record all
information needed about the request for room service.
Recording Room Service Orders and
Checking of Relevant Information
 Another task of a server is in performing the role of room
service attendant is to ensure the proper documentation of
the order. The server must be keen on details given by the
guest.
 Room Service Form
Food and Beverages
Room Service Record Order Form

Date Order
Guest Room Menu Time Taker Time Delivery Comments
Name No. Items Delivered Point
Ordered
Room Service Form Contains the
Following Informations
 1.Date and the docket number. The date should indicate the
date the order was made and the number of the doorknob
docket number or the room number should also be specified.
 2. Date of delivery. In case the delivery date is different that
the date the order is placed, the requested date of delivery as
specified by the guests.
 3. Name of the registered guests placing the order. There are
instances that the order is made by a companion of the
registered guests. In such situations, the room service form
must reflect the name of the registered guests and the name
of the guests who placed the order.
 4. Time the order is taken and server’s name who took the order.
For records purposes, the time the order is taken or placed should
be reflected in the room service form as well as the name of the
server who took the order so that if problems or queries arise, the
record can tell who is the person responsible.
 5. Estimated delivery time of service. The guests may request for a
specific time of the delivery. This should be indicated in the room
service form so that the guests will not have to wait for the food
or be surprised when the food is delivered earlier than expected.
 6. Locations of delivery. Guests have the option to have their order
delivered in areas that they prefer other than their room. Room
service order may be delivered in the hotel lobby or in the pool
side.
 7. Food items ordered. It is necessary to be exact when
writing down food items ordered by the guests so as not to
commit errors when delivering the orders.
 8. Special requests and food specifications. Guests may be
specify that dressing be served in the side. Any specifications
mentioned by the guests must be noted on the room service
order form.
 The server must also take note and
record extra requirements needed in
the service such as the ff:
 1. Linen. It is nesessary to indicate the number of table cloth
and table napkins needed in the service to serve as a guide
for the server who will be assigned for the delivery.
 2. Crockery or Cutlery. The number of crokery or cutlery
used in each order shouls also be indicated so that the servers
may be verify whether the items they retrieved are
completeor some items are missing.
 3. Condiments. Condiments should be accounted for when
delivering orders and when retrieving trays.
Room service orders from doorknob dockets
 A doorknob docket is a form similar to a menu check list that can be
hang in a doorknob.
 Doorknob dockets provide convenience on the guests since they do
not have to make a call to place their order. All they need to do is
mark the items in the doorknob docket tat they would like to order.
 Generally, doorknob dockets are used for breakfast menus that are
collected the night before. Most establishments have a cut off time
for the collection of doorknob dockets. Doorknob docket can be
collected by different hotel personnel. It can be any of the ff:
A server assigned in the room service department; porters
escorting other guests to their rooms; security staff; housekeeping
attendant doing turndown services; and can be delivered to the
reception are by the guests.
 Once a doorknob docket order is received, it is processed in the
same way a telephone order is processed. It has to be collated and
recorded in a room service order form.
 It is necessary to make all entries in the room service order form or
control sheet correct. This will as guide for the preparation of the
correct order.
Recording Room Service Orders and Ckecking of
Relevant Information: ( Design your own sevice order
form)