A.

CONCEPT RECALL

1. Credit Card Bookings

2. Room Reservation Form (RR Form)
3. Take or place (T or P)
4. Voucher
5. Computer reservation systems

B. ESSAY
1. First, before you can address the issue of cancellations, you need to know where the
bookings are coming from. It's important to understand who your consumers are and how
they prefer to make reservations. Second, prepare a well-structured cancellation policy
and make it readily available to the guests.   Your customers should be aware of the
penalties if they cancel or leaving their reservation at your hotel. Lastly, the greatest thing
you can do is to contact your customer. If the problem is within your ability to solve, you
should do your hardest to do so.

2. I prefer bookings than walk-ins. It allows service staff to be well-prepared when guests
arrive. This also helps you to compensate for any particular dietary requirements or
expensive meal ingredients. Bookings also let you determine how many open seats you
have before a service. This provides your floor personnel some breathing space. The
servers will know how many silverware and linen they'll need, and the host/hostess will
have time to organize the floor.