ebron - social responsibility

dino
buentipo - volunteerism
castro
berbano - social mobilization
bartolome
alcala
dichosa
de los reyes

The guest cycle includes the whole experience that a visitor has at a hotel, from
reservation through checkout, as well as any further interactions with the hotel.

Pre-arrival
The most important pre action is making a reservation. The guest initially chooses
a hotel to stay at during this period. Once a hotel has been selected, the guest or
a representative on his behalf contacts the hotel by phone, e-mail to reserve
room(s) for a future date. The reservation request is received by the reservation
staff, whose efficiency and expertise in fulfilling the request gives the guest a
favorable first impression of the hotel.

Arrival:
This is when guests arrive at the hotel, they have their first face-to-face
engagement with the hotel employees. This is also an important stage since
customers are generating impressions and views about the hotel's standards and
services. This includes welcoming the guest, registration, handling them keys and
etc.

Occupancy
The guest receives a firsthand experience of the hotel's amenities and services at
this stage. 
The hotel's most significant phase in the guest cycle is the occupancy phase,
because a comfortable and pleasurable stay at the hotel will result in customer
loyalty and good feedback. Since the front office serves as a link between the
visitor and the hotel's other departments, it must work closely with them to ensure
that the guest enjoys seamless and efficient services and facilities.

Lastly, departure.
So, by providing a seamless and hassle-free departure of the visitor, the front
office should aim to cover up any negative incidents that occurred during the
guest's stay. This includes the rocessingof guest bills where in the front desk
cashier prepares a guest's bills based on financial transactions recorded in the
guest folio between the hotel and the guest, luggage handling, giving farewell and
etc.