Open University for adults

Name:
Jordy Garcia

University Enrolment:
12-5187
Career:
Management of Tourism Enterprises

Facilitator:
Evelyn Cynthia Perez Salgado

Subject:
Task 2

Topic:
Check-in importances

Date: 9-25-2020
 Introduction
Today, most hotels in major tourist destinations have a 24-hour reception
service. However, check-in is generally possible after 2pm (local time). This is
because check-out is normally done until 12 noon, which gives the
housekeepers a two-hour window to prepare the room for the next guest. As for
the smaller hostels and pensions, the check-out time may vary, so we
recommend that you verify the best time to arrive at your place of
accommodation even before leaving home.

Upon entering the hotel you should be informed about the daily duration of its
services, its equipment and facilities, and which ones are at your disposal
during your stay. Then, at the end of the check-in, you will receive the key (or
card) of the room.

Developing

How important is the reception department in a hotel?

The reception is the heart of the hotel for the following reasons: It is the
department that allows clients to enter the establishment. It is the first image
that the client has, either before arriving at the hotel when talking on the phone
or via email, or upon arrival at the hotel.
If check-in is not done properly, could that influence a customer's opinion
of the hotel?
As we have commented previously, direct customer service within the hotel is
carried out in the Front Office through the Reception Desk, the Ministry and the
Cashier.
The client's arrival at the hotel constitutes the first direct contact between the
two. The client already has an image of the hotel, as a result of the reservation
process, and has formed expectations.
The counter must strive to maintain these expectations and take care of the
image of the establishment (decoration, atmosphere, uniformity, treatment of
staff ...). A good or bad reception of the client can condition the rest of the stay.
The reception has an impact on the client's perception of the company's image.
Describe in your words what the check-in consists of and which the hotel
actors who should interfere in it are.
Registration (check-in) is the process by which a receptionist registers the
arrival of a client at a hotel, high-speed station, airport or port. Recently, the
term has also been extended to some social networks that allow a user to
communicate where they are at any given time to other users of the network.
If a client is at the reception of a hotel to occupy a room already reserved in
advance, it is necessary to carry out a series of steps in the check-in process:
verification of the reservation, identification and registration of the client and, a
very important aspect, have the receptionist check that the assigned room is
available. Keep in mind that check-in is directly related to the reverse operation,
check-out. In other words, for a client to have his room, it is necessary to verify
that the previous client has left that room.

Annexes