You Cannot Be a Customer Service Leader

Without Modern Field Service

WHO’S GOT A FIELD SERVICE SOLUTION? CAN YOU BE A SERVICE LEADER WITHOUT A SOLUTION?

VS
Industries Among companies making Among companies just
excellent progress in modern getting started with modern
69% Manufacturing customer service customer service
55% Technology
47% have a field service solution, Only 39% have a field service
51% Communications and 35% plan to deploy or upgrade solution, and 27% plan to deploy
or upgrade
50% Utilities
58% optimize scheduling Only 45% optimize scheduling
47% Financial Services
and dispatch of field techs and dispatch of field techs
43% Retail in real-time in real-time

Business models Industries: Planned Deployment/Upgrade Industries: Real-time Field Force Scheduling

56% B2B2C 25% Technology 94% Utilities

24% Communications 68% Technology
50% B2C 19% Utilities 64% Manufacturing
19% Financial Services 50% Communications
48% B2B/B2C
17% Retail 41% Retail
48% B2B 11% Manufacturing 40% Financial Services
Are you turning your mobile workforce
How does your company stack-up? How does your industry stack-up?
into a customer service asset?

TO LEARN WHY MODERN FIELD SERVICE IS ESSENTIAL TO CUSTOMER SERVICE LEADERSHIP, DOWNLOAD THIS WHITE PAPER

Source: Modern Customer Service: Are you outpacing your executive peers? A survey of 415 customer service executives from a range of industries, conducted by Forbes, commissioned by Oracle.

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