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Counter Ticket Services

25-MAR-2020 [18:41:09 IST]

Cancellation Details Counter Ticket Cancellation Procedure

Ticket has been successfully cancelled. Please deposit the original ticket and collect your refund from journey commencing station or 1. Enter PNR Number, Train number along with Captcha.
2. Select check box to confirm that rules and procedure are read.
nearby satellite PRS counter within prescribed notified time.Refund amount may change at the time of surrendering of ticket as per
3. After click on submit an OTP will be sent on mobile number given at the time of
cancelation location. booking, enter the received OTP and click submit.
4. After the OTP is validated PNR details will be displayed on the screen.
PNR Number 6741352434 Journey Date 11-04-2020 5. After verifying the details Click on ‘Cancel Ticket’ for full cancellation. Refund amount
Train Number 13015 Train Name KABIGURU EXPRESS due will be displayed on the screen.
6. An SMS will be sent with PNR and refund details. Sample format: “Your PNR
From Station HOWRAH JN To Station DUMKA
xxxxxxxxxx has been cancelled. Collect refund amt xxxxx from journey
Quota GN Journey Class CC commencing station or nearby satellite PRS locations. Ref. Terms & conditions”
Boarding Station HOWRAH JN Reservation Upto DUMKA 7. For tickets cancelled (including return journey tickets) before 24 hours of
Booking Amount 860 Deducted Amount 380 scheduled train departure time:
Refund of fare as permissible can be collected on submission of original PRS
Refund Amount 480 No. of Cancel Passenger 2 counter ticket from any PRS counter of Indian Railways upto 4 hours before
Voucher Amount 0 number of Passenger 2 the scheduled departure time of the train in case of confirmed tickets and upto
RTC Amount 0 Cancellation Date 25-03-2020 18:41:9 thirty minutes before the scheduled departure time of train in case of
RAC/waitlisted tickets.
Passenger Details 8. For tickets cancelled (including return journey tickets) between 24 hours and
upto 4 hours for the confirmed tickets and upto thirty minutes for RAC/waitlisted
tickets before the scheduled departure time: Refund of cancelled PRS counter
Sl.No Name Age Gender Booking Status Current Status
tickets through IRCTC website or 139 at present is permitted only at the journey
1 PANKAJ ROY CHOWD 59 M CNF/C1/65 CAN/ commencing station or nearby satellite PRS locations by surrendering original
journey ticket. Please check the convenience of collecting refund from journey
2 BULA ROY CHOWDHU 50 F CNF/C1/66 CAN/ commencing station before cancelling your ticket
During first two hours of the opening of PRS counters on the next day for the
tickets for the trains whose scheduled departure as under:- time is (i) between
1801 hours and 0600 hours.
Upto 4 hours after the scheduled departure of the train during the working
hours of PRS counters/current counters/special counters where cancellation is
permitted round the clock on the tickets for the trains whose scheduled
departure time is (i) between 0601 hours and 1800 hours.

Counter Ticket Cancellation Rules

1. This may be applicable only in case valid mobile number has been given at the time of
booking.
2. Cancellation of tickets and refund of fare may be permitted for PRS counter tickets in
normal circumstances only and not in case of late running of trains/cancellation of train
etc.
3. Online cancellation shall be permitted only upto 4 hours before the scheduled
departure of the train if ticket is fully confirmed.
4. Online cancellation shall be permitted only upto 30 minutes before the scheduled
departure of the train if ticket is RAC/Waitlist.
5. For tickets cancelled (including return journey tickets) before 24 hours of
scheduled train departure time:
Refund of fare as permissible can be collected on submission of original PRS
counter ticket from any PRS counter of Indian Railways upto 4 hours before
the scheduled departure time of the train in case of confirmed tickets and upto
thirty minutes before the scheduled departure time of train in case of
RAC/waitlisted tickets.
6. For tickets cancelled (including return journey tickets) between 24 hours and
upto 4 hours for the confirmed tickets and upto thirty minutes for RAC/waitlisted
tickets before the scheduled departure time: Refund of cancelled PRS counter
tickets through IRCTC website or 139 at present is permitted only at the journey
commencing station or nearby satellite PRS locations by surrendering original
journey ticket. Please check the convenience of collecting refund from journey
commencing station before cancelling your ticket
During first two hours of the opening of PRS counters on the next day for the
tickets for the trains whose scheduled departure as under:- time is (i) between
1801 hours and 0600 hours.
Upto 4 hours after the scheduled departure of the train during the working
hours of PRS counters/current counters/special counters where cancellation is
permitted round the clock on the tickets for the trains whose scheduled
departure time is (i) between 0601 hours and 1800 hours.
7. Passenger details (Viz.name, age, gender, booking status, current status) and journey
details will be displayed on the website.
8. Once the passenger confirms full cancellation of PNR will be done and PNR will be
marked as Cancelled but not refunded in the system. Seat/berth will be released.
Refund amount due will also be displayed to the passenger on website
9. All the privilege/duty pass/PTOs/complimentary pass tickets may be allowed to be
cancelled through website. In the case of pass zero refund is permissible however, for
validity of the pass for fresh booking the passenger shall approach the counter to get
the pass re-validated by marking the same cancelled against the earlier booked tickets
as per prescribed rule.

PTO’s tickets are issued on 1/3rd of the total basic fares and normal cancellation charge is
applicable in these tickets also. Therefore in many cases ticket value on PTOs is less than the
cancellation charges therefore passengers may or may not cancel the tickets therefore
cancellation across IRCTC website may be allowed in the case of PTOs also.

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