Glossary

A
ADMINISTRATIVE ASSISTANT: It is whoever performs a variety of functions, usually in
the central offices of companies or institutions. The main ones are to assist, coordinate
and execute management tasks, delivery of work reports and presentation of compliance
with goals.
ARCHIVE: it is commonly used to designate an ordered set of documents. Also to the
place where the documents prepared and received by an entity are conserved as a result
of carrying out their activities.
ASSERTIVENESS: is a form of communication that consists of defending your rights,
expressing your opinions and making suggestions honestly, without falling into
aggressiveness or passivity, respecting others but above all respecting your own needs.
ANNEXED: are the comments or annotations that complement a document.
ADMINISTRATIVE: está vinculada al funcionamiento, el rendimiento y la estructura de
una organización. es una persona empleada en la administración de una empresa o de
otra entidad. Su tarea consiste en ordenar, organizar y disponer distintos asuntos que se
encuentran bajo su responsabilidad.
AFFAIR: is the summary or synthesis of the content of a document or the reason that
gives rise to it.
ANTEFIRM: is the courtesy word or phrase used when the text of an administrative
document has been finalized. As its name indicates, it precedes the signature of the
person responsible for the communication.
ANALYSIS: is a deep study of a subject, object or situation in order to know its
foundations, its bases and reasons for its emergence, creation or original causes.
ARM: the arm is the second segment of the upper limb, between the shoulder girdle and
the forearm or part of the upper extremity of the human body that goes from the shoulder
to the elbow and, by extension, all of it.
ACTOR: person who interprets an action, either through improvisation or based on texts
texts (work of an author or created through individual and collective improvisations). The
actor builds his work using voice, mimicry and other bodily and emotional resources in
order to transmit to the viewer the set of ideas and proposed actions
ARTIST: is the person who creates or produces works of art.
AUNT: Brother of the parents of a person.
 ADOPTED: it is the legal act by which a kinship bond is created between one or two
persons, in such a way that it establishes between them a paternity or maternity
relationship.
ARCHERY: is the sport, practice or ability to use a bow to propel arrows.
ANGLING: It is used to fish
APPLE: es una fruta pomácea comestible.
AUDIOVISUAL: Refers to the communication medium that uses image and sound

B
BUSINESS:
Occupation, activity or work that is done to obtain a benefit, especially the one that
consists in carrying out commercial operations, buying and selling goods or
services.
BIT
indicates a quantity, number, intensity or low degree, especially when it is less than
what was expected or what is usually considered normal.
BOARD
Wood plank, flat, longer than wide and not very thick, formed by a board or several
boards assembled by the edge.
BOOK
Set of sheets of paper, parchment, vellum, etc., handwritten or printed, joined by
one of their sides and normally bound, forming a single volume
BOX
Container of different materials, sizes and shapes, usually with a lid, used to store
or transport things
BRING
start something
BUDGET
Advance calculation of the cost of a work or a service.
BUILD
Action to constitute or found something.
BUSINESS
work or that is done to obtain a benefit, especially that which consists in carrying
out commercial operations, buying and selling goods or services.

C
CODE: Ordered set of laws of a country
COMPARATIVE: That compares or serves to compare.
COMPETITION: Dispute between people, animals or things that aspire to the same goal
or superiority in something.
COSTUMER: Person who uses the services of a professional or a company, especially
the one who does it regularly
COMMUNICATION: Action to communicate
CONSUMERS: What to consume
CONTEXT: Set of circumstances that surround a situation and a sin.
CORPORATION: A corporation is a company or group of persons authorized to operate
as a single entity is recognized as such before the law. There are many types of
corporations, but generally they are divided into two types, depending on whether or not
they can issue shares, or whether or not they have a profit.
CULTURE: Set of knowledge and non-specialized ideas acquired through the
development of intellectual faculties, through reading, study and work
CLASSIFICATION: List or ordered relationship of things or persons according to a certain
criterion
CONCEPT: Mental representation of an object, fact, quality, situation.
CHECKPOINT: administrative function that consists of measuring and correcting the
individual and organizational performance to ensure that the events adapt to the plans. It
involves measuring performance with goals and plans; show where there are deviations
from the standards and help correct them.
CRITICIZE: Of the crisis or related to it
CAPACITY: Circumstance or set of conditions, qualities or aptitudes, especially
intellectual, that allow the development of something, the fulfillment of a function, the
performance of a position, etc.
 CHARGE: It is the name that requires the employment of a person who, with a minimum
of qualifications according to the type of function, can competently exercise the attributions
that exercise gives it.
COORDINATOR: That coordinates the work of other people and the means used to
achieve common action

CORRESPONDENCE: Complementary relationship, concordance, equivalence or

symmetry that exists or is established between two or more things.

D
DECODE: It implies the interpretation of the message sent by the issuer.

DELEGATION: a bilateral act that allows a collaborator to assign a job, granting him the
necessary authority and freedom, but always keeping the final responsibility for the results.

DIRECT: act of driving and motivating human groups towards the achievement of
objectives and results, with certain resources.

DOMAIN: set of knowledge, skills and abilities that a person possesses on a subject,
discipline or activity, which allows him to increase his efficiency at work.

E
EFFECTIVENESS
Indicator of greater achievement of objectives or goals per unit of time, compared
to what was planned.

EFFICIENCY
Indicator of lower cost of a result, per unit of factor used and per unit of time. It is
obtained by relating the value of the results to the cost of producing those results.

EMPIRICAL OR CASE MANAGEMENT APPROACH

Analysis that studies experience through case studies, identifying successes and
failures.
ENTREPRENEURS
People with the ability to see an opportunity to obtain the capital, work and other
necessary inputs, as well as the knowledge to successfully structure an operation.
They must also be willing to take the personal risk of success or failure.

ENVIRONMENT
A set of agents external to the organization - legal, political, social, economic,
technological, competition, etc. - that affect their survival, maintenance or
development and that cause a determined response in their own agents internal.

ETHICS
System of moral principles or values that are related to moral judgment, duty and
obligation; discipline that deals with good and evil.

EVALUATE
Act of comparing and judging the results achieved in a given time and space, with
the results expected at that moment. It is to look for the causes of their behavior,
understand them and introduce timely corrective measures

F
FUNCTIONAL LINE: This combines the types of linear and functional organization, taking
advantage of the advantages and avoiding the inherent disadvantages of each one,
keeping the functional specialization of each activity in a function, and the linear authority
and responsibility that is transmitted through of a single boss for each function in particular

FEEDBACK
Input of information to a system that transmits messages of the operation of the
system to indicate if it operates as planned; information related to any type of
planned operation, addressed to the person responsible for its evaluation.

FINNISH
They are the effects that are obtained with the achievement of the objectives.

FLUXOGRAM
Graph that shows the flow and number of sequential operations of a process or
procedure to generate a good or a service. It belongs to systems engineering and
is also known as algorithm, logic or flow diagram. Industrial engineering uses
another diagram known as "process, route or roadmap" with a different symbology
to the system. Like the first one, it applies to the design of processes and
procedures.
FORM
A printed document that contains structured information "fixed" on a certain aspect,
to be supplemented with "variable" information according to each application and
to meet a specific objective.

FUNCTION
Permanent and impersonal formal mandate of an organization or a job.

FUNCTIONAL AUTHORITY
A right that is delegated to a person or department to control processes, practices,
policies or other specific matters, related to the activities carried out by other
departments.

FUNCTION'S MANUAL
Document similar to the Organization Manual. It contains valid and classified
information about departmental functions and products of an organization. Its
contents are and departmental description, functions and products.

G
GENERAL LAW OF ARCHIVES: By means of which the General Law of Archives is
dictated and other dispositions are dictated. ARTICLE 1. Object. The purpose of this law is
to establish the rules and general principles that regulate the archival function of the Stat

GUIDELINE: Guideline is a tendency, a direction or a characteristic feature of something.

For example, a president can make a decision and affirm that he respects his "political
orientation", that is, that he is in tune with his ideology or with his political party.

GOAL
It is the quantification of the specific objective. Indicates the quantity and unit of
measurement of the desired result and the time and place to achieve it. It consists
of Verb + quantity + unit of measure + time + location

I
INFORMATION FOLDER: Object commonly used to archive any type of
information easily.
INDEX CARD: It is used to specify whether a file that is in a sequenced application
package will be available to a particular user or to all users in the community.
INVENTORY: Ordered list of assets and other valuables that belong to a person,
company or institution

J
JOINT VENTURE: Shared business activity among partners (shareholders) of two
or more countries

JUST IN TIME: policy to reduce the delivery time and the quantities accumulated
in the inventories

K
KEEP: put a thing in a place so that it does not get lost or to keep it in good
conation, or in the place where it belongs to be

KNOWLEDGE: faculty of the human being to understand by means of reason the

nature

KEYBOARD: set of keys of a musical instrument or of a machine or mechanism

L
LINEAGE:
Lineage is the line of ancestors and descendants of a person. If the lineage takes into
account, within the family tree, the paternal-filial line that unites each person with his father
is called male because it is composed, in an ascending or descending sense, only of
males

LEGAL:
This type of situation refers to the fact that a certain action is not opposed to a type of
legislation of a specific country

M
MINUTESBOOK:
The book that according to the mercantile legislation must take some societies, especially
the companies by actions, to settle in him the minutes of the meetings of his council of
administration, and of his assemblies of shareholders. Any book where the minutes
correspond to certain events or meetings. Some companies are accustomed to carry a
book of special minutes to settle the resolutions of the various "commissions" of their
council, for example: "minute book of the executive committee", "book of minutes of the
operations commission", "book of minutes" of the internal regime commission ". Other
companies also keep a record book of "official inspection", where the corresponding
inspection visits are made by various government agencies.

MACHINE:
Object manufactured and composed of a set of pieces.

MAXIMIZE: Develop a job to the maximum.

MANAGEMENT OF THE SUPPLY CHAIN: the steps involved in the preparation and
distribution of an item for sale.

MESSAGE: the total information that the sender seeks to transmit through speech,
gestures, writings, body movements, which is captured by the receiver.

MANUFACTURE: Make a product from the combination of its components.

MANAGEMENT: Action or procedure that is carried out to get or solve a thing.

MODEL: It is taken as a reference to try to produce something like

METHODOLOGY: Methods of study or a doctrinal exposition.

MOMENTS OF TRUTH: The precise moment in which the client contacts our service to
give an opinion.

MOTIVATE: Take advantage of growth opportunities.

MANUAL: Administrative instrument that contains explicitly, orderly and systematic

information.

MEASUREMENT: It is a constant measurement of customer loyalty.

METHOD: Organization of work teams.

MEMBERS: Each of the staff parts of a company

.
MATERIALS: Process of manufacturing a product
.
MANIFEST: Way of saying information in a clear and concise way.

MARGIN: Edge of a leaf.

MEDIATOR: Impartial person who intervenes in a conflict. orient people.

MAGAZINE: Periodical publication in the form of a notebook with general information

articles.
MAIL: Public service that is in charge of transport and distribution of correspondence.

MARKET: Is the supply and demand of products and services and prices are determined.

MEETING: Meeting of people belonging to a society or institution.

N
NEED FOR ACHIEVEMENTS: The need for achievement was defined as a desire
to achieve some internalized standard of excellence.

NEGOTIATION: It is an interaction effort. Its purpose is to generate profits.

NOMINE: General list of the workers of an institution, in which the gross

perceptions, deductions and net scope of the same are settled; the payroll is used
to make the periodic payments.

NECESSARY: What must happen, be done, exist or be held for the existence, the
activity or the correct state or functioning of someone or something.

NEED: Fact or circumstance in which someone or something is necessary.

NEGATIVE: Stay away from negative people

 NERVOUS: Daniel is nervous because his exam is tomorrow.

NEVER: I never want to go back there.

 
NEW: Welcome to my new home. 

NOTHING: There is nothing wrong with what you just said.

NEWSPAPER: Did you read the newspaper this morning

NOBODY: Nobody told him what to do.

NOISE: There is a lot of noise outside.

O
OUTSOURCING : third party contracting

OPEN MARKET: free market

OFFER : Offer to do or fulfill a thing.

OUTPUT : Set of the products that the earth gives naturally or those that are made in the
industry

P
PLANNING: selection of missions and objectives, and strategies, policies, programs and
procedures to achieve them possible.

PLAN: Set of programs and projects related to each other and leading to a common goal.

PROGRAMS: set of goals, policies, procedures, rules, assignment of tasks.

PLANNING ADMINISTRATIVE: Rational process of forecasting, structuring, design and

optimal allocation of resources of organizations.

Q
 QUOTE: summon a person to a meeting or interview pointing to day, time and place.

QUESTION: Ask a person to answer a question or tell them what they know about an
issue.

QUALIFY: Determine or express the qualities or aptitudes of a person or thing.

QUALIFIED WORKS: those jobs whose execution requires expertise in procedures or

systems. They may also demand skill in the use of specialized and complex equipment.

R
RESOURCES: These are the means used to carry out activities.
REENGINEERING OF THE ORGANIZATION: fundamental rethinking and radical
redesign of the processes of a company.

RISK ANALYSIS: problem analysis approach that weighs the risks of a situation.

RESPONSIBLE: They are the officials who receive orders from their superiors.

S
SKILL: manual expertise that is required to perform jobs that are done with the hands and
that requires motor sensory coordination.

STRATEGIC DIAGNOSIS: Where the company is today

 SUPERVISION: Management function designed to ensure that the staff fulfills their tasks
in the best way.

SYSTEM: Cyclic process consisting of a set of related parts.

SUPPLIES: General consumer items used for the operation of the Factory.
 SERVICE BUSINESS: Are those companies that are responsible for supplying, renting or
selling services exclusively

T
TRACEABILITY: Traceability is the term that defines the ability to track the movement of a
certain item or service, through the different phases of the supply chain, obtaining and
following the history of the articles, identifying their phases and locations with clarity and
precision.

U
UNCALIFIED WORKS:

those jobs in which activities are carried out based on instructions and simple routines,
which are usually of a manual nature.

V
VALUES: It is a quality that has a person that integrates an organization and require an
induction.

W
WEAKNESSES: All those activities carried out with low efficiency.

Y
YIELD:

Fruit or utility of a thing in relation to what it costs, what it spends, what has also been
invested, etc., the result of work or effort of a person.