STARBUCKS | STORE ACTION PLAN PRIORITIZING &

PLANNING

CREATE AN ACTION PLAN TO OWN AND GROW YOUR BUSINESS

Use this worksheet to create an action plan when standard or opportunity gaps have been identified through observation, shoulder-to-shoulder work or store results.
Always have an active plan for the store. Check & adjust progress against actions as results are validated and as business needs change.

STORE / DATE Jamboree & Bryan

OWN
Capture items that impact your responsibility to your customers and your team. These are standards gaps identified while reviewing Steps to Excellence, Health Checks,
Deep Dive Observations, and the customer and barista experience.

Standard Current State Detailed action(s) to By whom By when What change will you
take observe to validate?
-Partner and Customer -CC score of 22 -Acknowledge customers Entire team End of July -CC's going up
experience surrounding -Partners not engaged with as they walk in as well as -Partners actively engaged
CC’s customers at handoff with customers
-Not welcoming -Thank them for coming in -No customer confusion

-CS&R -Not done consistently -Introduce CSR 3.0 Led by Keith. Followed up Start of the new quarter -Store Operations score
-Opportunity with CSR -Cards are simplified by SSV's increases. Specifically
cards cleanliness score

GROW

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Capture your responsibilities to grow your business. These could be opportunity gaps you’ve uncovered through curiosity, discovery or in key metrics.

Opportunity What’s possible Detailed action(s) to By whom By when How will you validate
take desired outcome is
achieved?
MOP Hand off -Cleaner and more -Label by name Keith End of July -CC score rising
organized hand off plane -Food/drinks on opposite -Less customer confusion
-Less confusion by our MOP sides -Partner conversations/call
customers -Customer communication outs for items
FOH station layouts and -Ease of use for partners -Organize and set up Keith Pending due to upgrades -Partners will feel ease of
upgrades -Don't have to go to the station restock from facilities use
BOH for product -Station layout adjustments -More effeciency
-Order Accuracy