STARBUCKS | STORE ACTION PLAN PRIORITIZING &

PLANNING

CREATE AN ACTION PLAN TO OWN AND GROW YOUR BUSINESS

Use this worksheet to create an action plan when standard or opportunity gaps have been identified through observation, shoulder-to-shoulder work or store results.
Always have an active plan for the store. Check & adjust progress against actions as results are validated and as business needs change.

STORE / DATE Pikesville October 2021

OWN
Capture items that impact your responsibility to your customers and your team. These are standards gaps identified while reviewing Steps to Excellence, Health Checks,
Deep Dive Observations, and the customer and barista experience.

Standard Current State
Training *Incorrect drinks
*inconsistent experience
for partners & customers
Clean Safe Ready -no pest control contract
-cleaning standards not
being met
Staffing -not enough partners to
work peak or Saturdays
-incosistent experience for
customers coming to pick
Detailed action(s) to
take
*all partners to have skill
checks done to assess
where gap is
*recertify and establish
*Modified hours for extra
cleaning
*Station Assessment
execution
*SM working with recruiter
*SM working with peers in
area
*SM involving all partners
By whom By when What change will you
observe to validate?
All partners immediately *customer connection
*partners confident to talk
to customers respectfully
all partners immediately *partners using CSR cards
without being asked
*store feels, looks and is
clean making partners
all partners (partner referral Immediately *Partners engaged and
& talking to customers ready to work
about hiring) Store hours increase
*Customer Connection

GROW

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Capture your responsibilities to grow your business. These could be opportunity gaps you’ve uncovered through curiosity, discovery or in key metrics.

Opportunity What’s possible Detailed action(s) to By whom By when How will you validate
take desired outcome is
achieved?

Community Involvement Sales, trust in the
communitity
think outside box ways of Led by SSV immediate great team turn out,
doing community events All partners involved,
during pandemic: virtual
food drive, store only street
clean up