Oracle Take Back and Recycling Programs

These terms apply to any hardware product returned to Oracle (“Returned Product”) through Oracle's Upgrade Advantage
Program (“UAP”) or Oracle's E-Waste Program (“E-Waste”), and any associated services described below (“Services”)
performed by Oracle.

1. Customer may request that Oracle pick up and dispose of Returned Product, in which case Customer is responsible to
deinstall, pack according to Oracle specifications, and stage the product for pick up. Oracle’s packaging specifications and
information on how to submit a pick up request are found at the following link: http://www.oracle.com/us/products/servers-
storage/take-back-and-recycling/index.html. Alternatively, Customer may request that Oracle perform De-Install, on-site
Disk Wipe and/or Packaging Services for Returned Product by contacting their Service Account Representative or
submitting a request through My Oracle Support. Fees may apply for these Services. The terms set forth below apply to
all Returned Products, followed by terms where Oracle provides these additional Services.

2. For all Returned Products:

a. Customer

(i) Customer warrants that it has clear and merchantable title to the Returned Product, and Customer transfers ownership
of the hardware and associated software licenses in the Returned Product to Oracle upon pick-up of the Returned Product
by Oracle or by Oracle’s logistics provider, free and clear of any liens and encumbrances.

(ii) Oracle strongly recommends that Customer make a back-up or archival copy of:
 all Customer data and all software contained on all Returned Products for which Customer is entitled to retain a
back-up or archival copy, and
 all data and software on any systems or equipment that may be impacted by the Returned Product or De-Install
Services.

(iii) Oracle strongly recommends that Customer erase all data on Returned Product(s) prior to pick up by Oracle.

(iv) Customer must make sure, at the time of return, that Returned Product is in working condition and there are no
hazardous materials introduced after the original delivery of the product to the Customer that make the Returned Product
unsuitable for recycling or other disposition by Oracle.

b. Oracle

(i) Oracle will pick up, transport and recycle or otherwise dispose of Returned Product in compliance with applicable law,
and Oracle will be responsible for any associated fees.

(ii) Oracle will erase data before reuse at Oracle’s site. Any Returned Product not targeted for reuse will be destroyed and
recycled. For an explanation of Oracle's recycling process see: http://www.oracle.com/us/products/servers-storage/take-
back-and-recycling/index.html.

(iii) It may not be possible for Oracle to identify and return Returned Product shipped or made available for pickup in error
(e.g., wrong product, additional product) by Customer.

3. If Oracle is Going to Provide De-Install Services:

(a) Oracle representatives or Oracle subcontractors will:

(i) Inspect the physical condition of the Returned Product(s) and confirm the information Customer provides
to Oracle regarding the Returned Product(s);

(ii) Disconnect industry standard electrical/receptacle connectors, power supply(ies) and cable(s), and
remove doors (if required);

(iii) At Oracle’s discretion, remove and/or secure moveable hardware components (such as tape drives and
robotic interface modules);
Page 1 of 2 Updated August 12, 2013
(b) Oracle will not:

(i) Disconnect any electrical power supplies, or perform any other electrical work that, in Oracle’s sole
opinion, should be performed by a licensed electrician

(ii) Erase, backup or archive any data from any hardware systems that will be disposed

(c) Prior to Oracle’s performance of De-Install Services, Customer shall:

(i) Make a back-up or archival copy of all software and data on the Returned Products for which Customer is
entitled to retain an archival copy, and all data and software on any systems or equipment that may be
impacted by the Returned Product or De-Install Services, and erase any data on the Returned Products.

(ii) Inform Oracle of any storage, server, system, application equipment or environment modifications that may
affect Oracle’s performance of the De-Install Services.

(iii) Make sure that the Returned Product(s) are disconnected from Customer’s power supply and not connected
to or accessing any systems or other equipment that will not be de-installed and returned to Oracle.

(iv) Ensure the physical environment where the De-Install Services are to be performed is appropriately modified
(e.g., disabling fire alarms and suspending use of oxygen depletion systems) for the duration of the
services so as to allow Oracle to safely perform the De-Install Services.

(v) Provide reasonable assistance to Oracle as needed.

4. If Oracle is going to provide On-Site Disk Wipe Services:

Oracle or Oracle subcontractors will perform on-site Disk Wipe Services. Customer is required to have systems
powered up and in operational condition prior to actual de-installation in order to facilitate Disk Wipe Services at the
Customer site.

5. If Oracle is going to provide Packaging Services:

For the benefit of the environment, Customer will, if available, provide packaging material to Oracle. Oracle or
Oracle subcontractors will provide Packaging material and Services on an as-needed basis upon Customer request.
Oracle will ensure that all Returned Products are packed securely and labeled in accordance with Oracle’s packaging
specifications and made available for pick up by Oracle’s logistics provider.

6. Oracle may not offer its Upgrade Advantage, E-Waste Programs, and/or De-Install Services (or equivalent
programs or services) in every country or for all hardware products Oracle may, in its discretion, decline specific requests
for Returned Product(s) or De-Install Services, where, for example, the products are damaged or contain hazardous
materials that prevent proper recycling or disposition. Oracle reserves the right to change or modify these terms and
conditions at any time.

Page 2 of 2 Updated August 12, 2013