Power and Politics- Cover power distance and coercive power.

Job Attitudes- ( Write about each one)

Attitude of a person forms from Values, Beliefs, Learning, Trial and Error, Experiences etc. The most
important Job attitudes are Job Satisfaction, Job Involvement, Psychological empowerment,
perceived Organizational support, Employee Engagement.

Organisational Commitment

There are three dimensions for Organisational Commitment-

1) Affective

2) Continuance Commitment

3) Normative

Results of Job satisfaction

1) Job Performance

2) Organizational Citizenship Behaviours

3) Customer Satisfaction

3) Absenteeism

Content Theories and Process Theories of Motivation

Emotional Stability

Self-Conscious Emotions- Feelings that stem from within

An event in an organisation can trigger positive or negative emotional reactions.

Sources of emotion and mood are

1) Personality

2) Day and time of the week

3) Weather

4) Stress

5) Social Activites

6) Sleep

7) Exercise

8) Age

9) Gender

Emotional Dissonance

Emotional fluctuations over time create variations in Job Performance.

 Conflict Management

 Strategy One: Accommodating. ...

 Strategy Two: Avoiding. ...
 Strategy Three: Collaborating. ...
 Strategy Four: Compromising. ...
 Strategy Five: Competing