Lead and Manage Organizational Change

Assessment 1

Student Name:

Student Number:

Contents

Fast track courier needs strategic change

Management identified the following high-priority change requirements:

● Goal A: Implement PDA / GPS use (productivity function) in trucks in the first quarter of fiscal 2016.

● Goal B: Implement one person per truck policy using automatic lift gates in the first quarter of the
fiscal year.

Organizational performance

Operation plan:

● Testing of the distribution management system will be suspended and implementable within the first
quarter of fiscal 2016.

● Within the fiscal year 2016, the truck fleet must be expanded to 8 trucks.

● Small distribution hubs are located in Maitland, Goulburn, Nowra and Bathurst, each with 2 employees
within 18 months.

● Fast Track Couriers will complete a 20% regional delivery within the next 3 years.

Human resources:

● Human resource capabilities / work integration to facilitate / facilitate change in workforce

management in the first quarter of fiscal 2016.

● Introduces professional development and training (employee training) to achieve organizational goals
and increase understanding of the organization's strategic goals in the first quarter of the fiscal year.
● Elimination of industrial relations problems for the fiscal year. Close negotiations with employees and
unions.

● Eliminating lifting injuries.

Goals affecting external trends (2)

• Use of GPS and PDAs in the industry to track distribution. A courier company that already uses
technology. Risk of increasing costs / risk of increasing market share or not being able to compete.

• NSW's average driver salary is generally higher than that of fast track courier. Risk of performance
degradation and blocking of necessary changes.

Job change requirements

• Requirements define problems, and specifications define solutions.

• Make sure your operating requirements are not tied to products, services and solutions.

• Make your solution space wider

• Keep it simple and make it easy for readers to understand the problems and requirements needed to
solve the problem.

List of expert roles and responsibilities

• General Manager (GM) – usually on the road; Never in the office.

• Chief Financial Officer (CFO) – Report to GM and keep working hours. September 5, Monday to Friday.

• Accountants – Report to the CFO and keep working hours. September 5, Monday to Friday.

• Trucker (x20) – report to the office.

• Office Team Manager – Report to GM and keep working hours. September 5, Monday to Friday.

• Office team members (x5) – Manage, sell, and manage customer relationships. Monitor truck drivers
and handle inquiries. Report to the office team manager.

Expert consultation meeting

Fast track courier

Expert consultation meeting

Meeting time and date: 17.11.2017

Meeting place: meeting room

Attendees: All managers

Apology: None

Agenda items:

• Requirements define problems, and specifications define solutions.

• Make sure your operating requirements are not tied to products, services and solutions.

• Make your solution space wider

• Keep it simple and make it easy for readers to understand the problems and requirements needed to
solve the problem.

Contact the Minister for RSVP by inserting the RSVP date and contact information.

Phone: 3465786

Fax: 457869

Email: e @ .com.au

Posts: 4567

List of stakeholder roles and responsibilities

Role name / responsibility

Project customer / owner

Chrystal is usually on the road. Never in the office.

Project Sponsor / Project Director / Project Board Report and Maintain to GM in June

Project manager

Sarah is reporting to the CFO

Project manager Michael Michael is usually on the road;

Project team members

Jason, Miranda, Jay, Nichloe Management, sales, and customer relationship management. Monitor truck
drivers and handle inquiries. Report to the office team manager.

Report to the Steering Committee / Working Group Truck Driver Office

Project sponsor:

Version: 1 Project client:

Date:

Project manager:

File name: BSBINN601 1.rtf:

Page: 6 / x

General manager consultation meeting

Fast track courier

General manager consultation meeting

Meeting time and date: 28.11.2017

Meeting place: meeting room

Attendees: All managers

Apology: None

Agenda items:

• Integrate HR capabilities / tasks to facilitate / easy change in workforce management in the first
quarter of fiscal 2016.

• Introduces professional development and training (employee training) in the first quarter of the fiscal
year to achieve organizational goals and increase organizational understanding of strategic goals.

• Elimination of industrial relations problems for the fiscal year. Close negotiations with employees and
unions.

• Eliminating lifting injuries.

Contact the Minister for RSVP by inserting the RSVP date and contact information.

Phone number: 1234556

Fax: 12356

Email: e@gmail.com

Posts: 2356