MIS

Project Report

Submitted to:
Prof. Muneeb
Submitted By:
Muhammad Arslan Wajid (0080)
Nimra Afzaal (0042)
Noor Shafa (0059)
ADCS 3B

Arslan Wajid
[COMPANY NAME]
Contents
INTRODUCTION......................................................................................................................4

VISION STATEMENT.........................................................................................................4

MISSION STATEMENT.......................................................................................................4

INTRODUCTION OF HBL..................................................................................................5

History OF HABIB BANK....................................................................................................5

Products & Services:..............................................................................................................6

Organizational CHart.............................................................................................................7

MANAGEMENT INFORMATION SYSTEM.........................................................................8

Information System................................................................................................................8

Data versus Information.........................................................................................................9

Data Processing-Information Cycle...........................................................................................9

What Is A Management Information System?.........................................................................10

Management Information Subsystems.................................................................................10

TRANSACTION PROCESSING SYSTEM.......................................................................11

Detailed Report................................................................................................................11

Summary Report..............................................................................................................11

MANAGEMENT REPORTING SYSTEM.............................................................................12

DECISION SUPPORT SYSTEM........................................................................................12

EXECUTIVE INFORMATION SYSTEM (EIS)................................................................12

OFFICE AUTOMATION SYSTEM...................................................................................13

INFORMATION SYSTEM OF HABIB BANK.................................................................14

System Development Life Cycle.....................................................................................14

INFORMATION RESOURCE MANAGEMENT..............................................................15

MIS PERSONNEL...............................................................................................................15

Computers Operations Personnel.....................................................................................16

Computer operations manager/System Manager.............................................................16

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 Computers operators........................................................................................................16

Data Entry Personnel........................................................................................................16

System Librarians.............................................................................................................16

System Analysts...............................................................................................................16

Programmers....................................................................................................................17

Application Programmers................................................................................................17

System Programmers.......................................................................................................17

MIS Management.............................................................................................................17

Duties of MIS Personnel......................................................................................................17

Audit.................................................................................................................................17

Payrolls:............................................................................................................................18

Communication:...............................................................................................................18

HARDWARE USED BY HABIB BANK...............................................................................18

SOFTWARE USED BY HABIB BANK................................................................................20

OPERATING SYSTEM SOFTWARE:...................................................................................20

MULTI-USER ONLINE BANKING (MOB).....................................................................20

MAIN SERVER...............................................................................................................20

Internet Server..................................................................................................................21

Database Server................................................................................................................21

Application Server...........................................................................................................21

SUPPORTING SOFTWARES........................................................................................21

DATA BASE MANAGEMENT..............................................................................................21

Database administrators:......................................................................................................21

DATABASE MANAGEMENT SYSTEM:.........................................................................21

DATA MANAGEMENT:....................................................................................................22

FILE BASED MANAGEMENT SYSTEM:.......................................................................23

WORKING:.....................................................................................................................23

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Networking...............................................................................................................................23

Network Administrator........................................................................................................23

CONNECTIVITY............................................................................................................24

ROUTERS........................................................................................................................24

Switches...........................................................................................................................24

Power cable......................................................................................................................24

ONLINE PRESENCE..............................................................................................................24

ONLINE FACILITIES:.......................................................................................................25

SECURITY & BACKUPS.......................................................................................................25

BIO MATRIC DESKTOP:..................................................................................................26

C.C. TV................................................................................................................................26

Creating duplicate copies.................................................................................................26

Contingency Plans............................................................................................................26

Storage Devices................................................................................................................27

Basis for Data Backup......................................................................................................27

CONCLUSION........................................................................................................................27

RECOMMENDATIONS.........................................................................................................27

REFERENCES.........................................................................................................................28

Websites...........................................................................................................................28

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INTRODUCTION

VISION STATEMENT

“Enabling people to advance with confidence and success”

MISSION STATEMENT

“To make our customers prosper, our staff excel and create value for shareholders”

4
INTRODUCTION OF HBL

It is the prime Bank in country established in 1941 having a registered head office in Karachi.
It was nationalized in 1974, but recently on 26th February 2004 it has been privatized by
Government of Pakistan and is taken over by Aga Khan Fund for Economic Development
(AKFED). They acquired 51 percent of shares of HBL. It is one of the largest Banks of
Pakistan with 1439 branches and having total assets of Rs. 434,931,930,000.

HISTORY OF HABIB BANK

HBL at its present state has a long and rich history of deeds and sacrifices. All this has been
possible on the account of sustained efforts. The first branch of HBL started functioning on
30th August, 1941 at Muhammad Ali Road Bombay, where Quaid-e-Azam Muhammad Ali
Jinnah first of all opened his personal account. Mohammad Ali Habib was a man of stern and
persistent will. God. Almighty had bestowed him with extra ordinary capabilities. He was
devoted to his Bank with a view to take his share in the uplift of the strife-torn and devastated
Muslim community. At the time of its inception, the Bank's total paid up capital was Rs.2.5
million but it is evident from the following data that the Bank experienced a steep rise in the
business in a few years. In 1942, on the
desire of Quaid-e-Azam, Habib family migrated to Pakistan and later on shifted the Bank's
Head Office from Bombay to Karachi on 7th August 1947 just one week prior to
independence, to play its pivotal role in the development of this newly born country.
At the time of independence, the areas, which now constitute Pakistan, were producing only
agricultural products raw material for indo-Pak subcontinent. Partially no industries were
there to process the raw material, therefore the raw material was exported from Pakistan.
There were 19 non-Indian foreign Banks which were engaged in the export of crops from
Pakistan with only two Pakistani Banks i.e. HBL and the Australia Bank. The circumstances
were completely un-certain. The confidence of the people had been shaken by the un-friendly
environment and till the time peace had not been restored, people would naturally have been
interested in other things. The nation was quite young with extreme scarcity of resources and
these definitely added to the difficulties of the govt., to run its own Banking system
immediately. Following the announcement of the independence plan in June, 1947, the
Hindus residing in the territories now comprising Pakistan started transferring their assets to

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India and vice versa. The Banks included those having their registered offices in Pakistan,
transferred them to India in order to bring a total collapse of the new state. It had been
decided that the Reserve Bank of India
would continue to function in Pakistan so that the problem of demand and time liabilities,
coinage, currencies, exchange rate etc be settled between India and Pakistan and the Indian
Notes would continue to be legal tender in Pakistan till 30th September, 1948. Again due to
certain differences between Indian Pakistan, the Indian Govt., withheld Pakistan's share of
Rs.75 core in forward and subscribed heavily to the Govt. of Pakistan to the tide over the
crises, Payment was made to the Govt., by the Bank at a very nominal rate of interest, even
before the actual issue of securities.
At a time when this newly born country was at whirlwind of crises, it was HBL which
fulfilled generously the financial needs of all its sectors, paid salaries to the employees of all
Govt. departments, helped in establishment of State Bank of Pakistan, which the Quaid-e-
Azam inaugurated on July 1s,1948. HBL after partition opened its branches throughout
Pakistan to provide finance and other facilities to the business community. In association with
HBL, the
Govt. sponsored Pakistan Finance Corporation Limited for financing of cotton. The Bank
helped handsomely in the construction of WARSAK DAM PROJECT, WAPDA, & K.D.A.
by provided finance and other facilities. Another innovation introduced by HBL is the
evening Banking cash long after the crossing of normal Banking hours. It was also the first in
making available such new facilities as Gift Cheques, Rupee Traveler’s Cheques, Credit Card
System, short term and long-term schemes for small businessmen.

PRODUCTS & SERVICES:

Today, HBL has more than 1,700 branches all over Pakistan and presence in 26 countries
across five continents. With a revamped customer-oriented philosophy, we are pursuing new
avenues of leadership through innovation, as we gear up to face the challenges of the new
millennium. Many of the bank’s schemes have gained national and international as valuable
contributors to field of banking.
 Rupee traveler checque.
 Evening Banking Service
 School Banking
 Mobile Banking

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  Computer Service
 Credit Card Scheme
 Computer Accounts
 Life Insurance Savings
 Deposit Growth Certificates
 Deposit Growth Insurance
 Scholarship Awards
 Auto Cash Teller Machines
 Owner Driver Taxi Finance
 Gold Card Scheme
 Monthly Investment Scheme.

ORGANIZATIONAL CHART

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MANAGEMENT INFORMATION SYSTEM

INFORMATION SYSTEM

Information is the life blood of an organization. Managers depend upon accurate accessible
and useful information, this requires the information system to be responsive to their unique

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information needs, to empower them to think and act strategically, develop effective plans,
and make decisions that increase their own and their organization’s competitiveness.
Today, largely through advances in computer and communications technology, we are living
at a time that many people call the information age. One major reason our era is named so is
because most working people today have jobs that are information intensive. For example,
jobs such as teaching, accounting, retailing and managing are all predominantly based on the
handling of information. This emphasis differs from that of the earlier decades, in which most
jobs involved some type of physical labor applied on farms and factories.

DATA VERSUS INFORMATION

Many people use the terms data and information synonymously. However, there’s a distinct
and important difference. Data refers to facts. When data is filtered through one or more
processors so that they take on meaning and value to person they become information, it is
information rather than data which people use to make decisions.

DATA PROCESSING-INFORMATION CYCLE

Both computer and human mind act as processors that select data and transform them into
meaningful information. The data processing-information cycle shown above illustrates this.
Some of the types of information that may be provided to decision makers after data are
transformed into information by computers or some other kind of processing. The format of
the information received is often dictated by the needs and preferences of the decision
makers.
All programs on a computer system can break down into two main categories:
 Application software
 System software
Application software includes user-oriented programs. Application software includes the
programs, software packages, and tools needed for such specific, end-user-oriented tasks as
billing, accounts receivable, word processing, payroll, database management.
Two main categories of application software exist.
General-purpose application software includes programs and packages that are being used
by workers in the organizations subunits such as word processing spreadsheets, database or

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file management, and presentation graphics. These are more likely to be purchased externally
than developed internally by the organization.
Special-purpose application software includes programs and packages that support the
activities of workers in a particular subunit. Accounting debiting and crediting entries,
software’s used in ATM’s, and payroll are usually called Special-purpose software’s as these
software’s have been developed for special purpose operations and have to be custom made
according to the organization’s requirements. This kind of software is being used by a limited
number of users or subunits than are in general-purpose applications.

WHAT IS A MANAGEMENT INFORMATION

SYSTEM?
Management information system is said to be any system that provides people with either
data or information relating to an organizations operation. Information systems support the
activities of employees, owners, customers, and other key people in the organizations
environment – either by effectively processing data to assist with transaction work load or by
effectively supplying information to authorized people in a timely manner. For example, the
transaction processing (data processing) system used to perform accounting and clerical
operations in a Bank or any other organization are information systems. So, the systems that
are used to generate periodic and pre planned reports which is called management reporting
system.
Decision support systems, office information system/office automation system, and
knowledge-based systems are also viewed as facets of an organizations information system,
along with inter organizational electronic data inter change (EDI) system that strategically
link a firm to its customer and suppliers

MANAGEMENT INFORMATION SUBSYSTEMS

Management Information System include many subsystems such as Decision Support
System, Transaction Processing System, management reporting system, Office Automation
System, Forecasting System etc. however these will be discussed in detail later in the report.
Many types of Information Systems are being used in Habib Bank:
 Transaction Processing System
 Decision support system
 Executive Support System

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  Management Reporting System
 Intelligent Information System
 Office Automation System

All of these systems have been linked through Multi-user Online Banking (MOB).

TRANSACTION PROCESSING SYSTEM

The Transaction Processing System (TPS) supports the daily business transactions for
example in the accounting department where the double entry system is used for recording
the daily transactions it will record all the entries that have been credited or debited during
the day and prepare the full report as well as inter relate these tasks and other into an overall
accounting system. This type of system keeps the organization running by automation the
process of the large amount of paper work that must be handled daily. Unlike the other
systems the Transaction Processing System (TPS) of Habib Bank links together all of the
branches of the country in order to have one database so that the Customer Information can
be accessed through all the branches in the country. Basically, the TPS has more dealings
with the accounting basically TPS deals with the accounting department of an organization.
In HBL it is used to record withdraws and deposits of customers. Some of its functions are:
 Records the transactions
 Records the debit & credit
 Tells the balance of customer
 Gives the data about the custom
TPS makes day to day reports e.g. it manages the double entry system. For accounting
department two types of reports are generated in it.

DETAILED REPORT
It is a full and computerized report of the transaction passed for the day. It records: -
 How much loan was given?
 Time
 Who was given the loan?

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  Address and particulars

SUMMARY REPORT
At the end of the day their report will tell what has been debated and what has been credited,
in total amounts.

MANAGEMENT REPORTING SYSTEM

A management reporting system (MRS) is an informatio0n system that provides predefined
types of information to management for relatively structured types of decisions. As opposed
to focusing purely on data and the efficient processing of data (which characterize transaction
processing systems), management reporting systems focus on Information and, occasionally,
on effectiveness.
It generates a summarized report for reporting business updates to management at higher
level and for their review. It generates report having:
 Name of customer
 His address
 Limit of loan which bank can give
 Approval authority of loan
 Date of giving loan
 The expiry of deadline
 The securities that the bank held against the loan

DECISION SUPPORT SYSTEM

A decision support system (DSS) provides tools that enable managers to develop information
in the manner that best suits the decisions they are currently trying to make. Unlike the MRS,
which delivers specific types of information in a pre-planed format, the DSS provides the
manager with the computing and communications capabilities to develop his or her own
decision models, databases, and report formats. Decision support systems often also focus on
such areas as flexibility in meeting a variety of continually changing needs.
After getting the data from TPS and MIS manager makes his decisions on its basis.

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The manager can also forecast a future trend on the basis of DSS. Present decisions are based
on past data that is available in the system.

EXECUTIVE INFORMATION SYSTEM (EIS)

An executive information system (EIS) - which is sometimes referred to as an executive
support system (ESS) - is a DSS that is designed to meet the special needs of top-level
managers. Some people use the terms “EIS” and “ESS” interchangeably, but others do not.
Any distinction between the two usually is because executive support systems are likely to
incorporate additional capabilities such as electronic mail.
Because executives deal primarily with data about the external environment and data that
come from informal sources, they are usually less reliant in direct contact with information
technology than other types of managers. When information from their company’s computers
is needed, many chief executive officers make their subordinates retrieve that information.
Because executive information needs are more ambiguous that those of other levels of
Management, computers have historically been less useful to executives. Many executives
have little hands –on experience with computers and don’t fully appreciate how information
technology can improve their personal productivity and decision-making skills.ESS is for
executives e.g., Retail General Manager (RGM) b/c executives are non-technical people so a
very user friendly system is made for them to make their decision making process easy and
feasibility, for this purpose reports are generated to give easy access to information.

OFFICE AUTOMATION SYSTEM

OAS is the use of computer systems to execute a variety of office operations, such as word
processing, accounting, and e-mail. Office automation almost always implies a network of
computers with a variety of available programs.
Office Automation has traditionally referred to a wide variety of computer-based
technologies that make office workers more productive. The diverse set of OA tools that
enhance office productivity, efficiency and effectiveness are often collectively called
information systems. Many office systems can also be classified as decision support systems
or DSS tools (such as spreadsheets), which can make office workers more productive and
also help managers make better decisions. The blurry line between decision support systems
and Office Automation System should be expected because most decisions makers work in

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some type of office environment. Another example of ambiguity, a database management
system that manages data for a firm might also offer some decision support. Some of the
Office Automation Systems used in Habib Bank are:
 CPU’s
 Monitors
 Fax
 Scanners
 Printers
 Keyboards
 Mouse.

Management Information System

Transaction Processing
Management
System Reporting System
Decision Support SystemOffice Automaton System

INFORMATION SYSTEM OF HABIB BANK

Habib Bank has different banking sectors these include:
 International Banking
 Retail Banking
 Treasury
 Corporate
 Global & Overseas banking
However this report is going to focus on Retail Banking of Habib Bank, however corporate
Banking in which DSS and ESS is used has also been discussed.

SYSTEM DEVELOPMENT LIFE CYCLE

FEASIBILITY REPORT

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 The MIS manager prepares the Feasibility Report to check cost effectiveness and the
required results of developing software.

SPECIFICATION REQUIREMENT
MIS manager sees what is required for making system i.e., staff, time, programmers
and programmers, PC’s and its peripherals. The previous system is analyzed to check what
were the short comings due to which new software is required.

SYSTEM DESIGN
At this stage no actual programming is done but you will design the required fields
i.e., what are the fields for which entry of data is necessary e.g. name, address etc and then
their queries are designed, modules are formed, data entry forms are made. It is just paper
work.

SYSTEM CONSTRUCTION
At this stage actual programming is done. A skeleton of system is made and the programmer
programmed the software exactly up to the requirement of the MIS manager.
System Implementation: After testing and debugging, the system is implemented, when MIS
manager is fully satisfied.

POST IMPLEMENTATION SUPPORT AND TESTING

The problems are reprogrammed again.

INFORMATION RESOURCE MANAGEMENT

.
The term used to describe this view of information is information Resource Management
(IRM): a concept that recognizes information as a key resource that should (as should any
vital resource) be properly managed. Other fields also think of their assets in this way. MIS is
perceived as an area that can generate opportunities or value for the organization, not mainly
as a source of problems. Because MIS is seen as a playing a pivotal role in the future
successes of IRM-oriented firms including Banks. The person in charge of the MIS area is
often found at the middle managerial level. In this position the information system
department participates in strategic planning and other key decisions that are made by the
organization’s top-level managers.

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MIS PERSONNEL
The MIS personnel can or cannot be non-IT persons. The Information System Manager is
present in all department of the bank. The Management Information System (MIS) Manager
looks after the I.T Staff and controls their operations, the planning and implementation of
System Development Life Cycle also is done by the Information System Manager. Following
are the job titles of people who interact directly with managers and users and in general
manage the whole information system-although these are not the only personnel working the
I.T Department, many other job titles may be found within this area.

COMPUTERS OPERATIONS PERSONNEL

These are the people responsible for the day to day operations of Transaction Processing
System s, management reporting system, and all other shared multi-user computers. Some of
the job titles for the people in this category are the following:

COMPUTER OPERATIONS MANAGER/SYSTEM MANAGER

The computer operations manager is in charge of the entire operations activity. He has the
responsibility of hiring and assigning work to the other operations personnel, he is generally a
supervisor, he also plans the installation and removal of equipment with consent of the
concerned authorities, and generally all other tasks to ensure that data get processed as
efficiently as possible.

COMPUTERS OPERATORS
They are in charge of running the equipment in the I.T Department. Their job is to load disks
and tapes, create backup files and ensure their safe transport to the second branch of the
Bank; they also initiate solutions to equipment malfunctions and similar functions.

DATA ENTRY PERSONNEL

These are the people within the bank’s I.T Department who enter data into the main computer
system.

SYSTEM LIBRARIANS
They are responsible for managing data stored on such media such as disks. Including among
these are the backup copies of important programs and data records kept pertaining to the
daily transactions of the bank. Accounting data, debit and credit entries, customer info etc.

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SYSTEM ANALYSTS
System Analysts are the technology professionals charged with analyzing, designing and
implementing large computer-based information systems. Because they are the crucial
interface among users, upper management, and programmers, they must be skilled in
business, computers, and other technology-based areas. They must also possess good
interpersonal communication skills as they are the one who basically have to communicate
with the employees of the organization and perceives whatever they may need in the
Information System that is being designed...

PROGRAMMERS
The computers professional who are specifically charged with writing computer programmers
are called programmers. Some of the types of programmers, maintenance programmers, and
systems programmers.

APPLICATION PROGRAMMERS
Code applications programs-the software that serves the direct needs offend-users. Generally,
it is the systems analyst who initially specifies what programs needed must do. Armed with a
set of formal-often technical-specifications from the analyst, the applications programmer
then writes programs from them.

SYSTEM PROGRAMMERS
Code the systems software that controls the operation of computer hardware and makes it
possible to run applications programs.

MIS MANAGEMENT
At the top of the computer hierarchy are MIS executives. In Habib Bank Limited I.T
Managers or I.T Director is at top of the I.T Department Hierarchy. These MIS executives
oversee the full range of MIS-related activities, including Transaction Processing which
traditionally accounts for the largest share of the information processing- as well as
telecommunication, data administration, and end-user support.

DUTIES OF MIS PERSONNEL

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  They manage information inflow from start of any work to its final destination and
scrutinize all the information.
 They generate report for a top manager e.g. is target matched or not?

AUDIT
They securitize the systems that are already present for the purpose of compliance of system
in bank.

PAYROLLS:
It is made on MIS. In it information about employees, his salary allowances, deductions,
provided fund, tax, net and gross salary is recorded and is given to employees in printed
form.

COMMUNICATION:
E-mail is used with URL i.e., www.hblpk.com
Through PTCL lines.

They don’t use a secret net connection because they don’t have web-based server and they
use dial-up connection.

HARDWARE USED BY HABIB BANK

The part that cannot not be seen or touched is called hardware. As the name represents hard
means hard, so physical parts are called hardware. The term hardware refers to machinery.
This category includes the computer itself, which is often referred to as the central processing
unit (CPU), and all of its support equipment.

# Hardware Description Qty

1 DL320G5 (Core 2Duo), 1

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 Application Server 4GB Ram, Raid 5
SAS 145GB HD x 3

1
2 Database Server HP DL380G5 (Dual Core),
4GB Ram, Raid 5 SAS
145GB HD x 3

3 Internet Server DELL (Dual Core), 4GB 1

Ram, Raid 5 SAS 145GB
HD x 3

4 LCD Monitors ACER 17" LCD Display 25

Intel Centrino2
5 Laptop 2.8 c2d/4gb/500gb 1
fully Loaded(Toshiba)

6 Dot Matrix Printer Epson LQ-2180 24 pin 2

(136 Column) Dot Matrix Printer

7 Laser Printer HP LaserJet 4250n 2

8 Scanner HP Scan jet 5590 Scanner 1

9 Tape Drive HP Storage Works 1

DAT72 /DLT
Ext D

10 COMPUTERS BRANDED DELL P4 25

11 GENERATORS HONDA 1

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SOFTWARE USED BY HABIB BANK

“Set of instructions given to the computer to solve a problem”

The term software refers to computer programs and the manuals that support them. Computer
programs are machine-readable instructions that direct the circuitry within the hardware parts
of the CBIS to function in ways that produce useful information from data.

OPERATING SYSTEM SOFTWARE:

UNIX is being used as the main operating system in Habib Bank according to them it is more
powerful than Windows. Having built-in office and e-mail (external & internal)

MULTI-USER ONLINE BANKING (MOB)

The main system used by the bank is called Multi-user Online Banking (MOB). This is the
main system through which all of the branches of Habib Bank are linked together. This
system has many sub systems of which the foremost and important is Management
information system.Multi-user Online Banking (MOB) works in such a way that for example
if customer opens an account in Habib Bank once that information is fed into the system then
that information will become available to all the branches of Habib Bank located in Pakistan.
For instance, if the account has been opened in Islamabad the customer can deposit and
withdraw money from wherever in Pakistan from an on-line branch, this is mainly possible
through Multi-user Online Banking (MOB).
Multi-user Online Banking (MOB) is a customer made software and the computer language
that has been used to develop is Common Business Oriented Language (COBOL).The
software of MOB has been kept different from same type of software so as to prevent
unauthorized entry. Habib Bank used Kindle Banking System until 2001 in their Retail
Banking sector.

MAIN SERVER
THIN CLIENT (centralized)
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INTERNET SERVER
DL320G5 (Core 2Duo), 4GB
Ram, Raid 5 SAS 145GB HD x 3

DATABASE SERVER
HP DL380G5 (Dual Core), 4GB Ram,
Raid 5 SAS 145GB HD x 3

APPLICATION SERVER
DELL (Dual Core), 4GB Ram,
Raid 5 SAS 145GB HD x 3

SUPPORTING SOFTWARES
HBL uses following supporting software through them are performing there work
daily and that are:
 MS WORD
 MS EXCEL
 MS POWER POINT
 MS ACCESS

DATA BASE MANAGEMENT

DATABASE ADMINISTRATORS:
Database administrators are responsible for ensuring that users and programmers have access
to the data that they need in order to make decisions or run applications and for integrity and
security of the data in the database.

DATABASE MANAGEMENT SYSTEM:

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Database management system is a collection of software that has been designed to provide a
systematic and flexible approach to organizing and access to data that could possibly exist as
separate files in database management all of the Information is put into a central database and
only one program or file entry is required. When a customer makes an enquiry all the
checking, savings and loan data are instantly available. DBMS has not yet been fully
implemented in Habib Bank and will be used when web-access is made. It is used for
references only and soft copies are made for example a credit database may include:
 Name
 Location
 approval authority of credit
 expiry/tenure
 securities
 sort of finance

DATA MANAGEMENT:
Managerial decision making is likely to be more effective when managers are able to quickly
access the data they need on demand. Most of the other databases data has been stored on
computer-files and databases. These databases include:
 Customer/client databases
 Employee databases
 Accounting databases
 Credit databases

Data has been physically stored on a variety of media, including magnetic disks, compact
Discs and paper such as business forms, memos and reports. However, it has been
experienced that Computer based storage offers several advantages over paper-based storage,
such as abilities to;
 store data compactly and efficiently
 quickly edit and modify stored data and make backup copies
 In HABIB BANK all the data is directly stored in head office.
 Information Technology department of HABIB BANK have a simple database
structure and use online processing/real time processing that transaction
 Simple application software is being using to control, create and manage database.

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FILE BASED MANAGEMENT SYSTEM:
File processing refers to an environment in which data is physically organized into files
(collection of related records). The file processing environment is linked to the specific
application programs that are being used in the organization. These data and files are shared
by many application programs. Although file management is done manually as files on the
computer cannot be manually signed, but files are also created on computer for record and
references. Files made on FMBS include: -
 Basic borrower’s fact sheet (personal & professional record)
 Their Securities (legal documents are manually kept0
 Correspondent Files
 Credit Files & Legal Files

WORKING:
Habib bank uses a file processing system with different customer files for example: checking,
savings and loans. Often, customers call the bank questions on several of their accounts.
Service representative has to go through the following procedure:
 Enter the checking-account-balance program
 Get the required checking Information
 Leave program
 Enter saving-account-balance program
 Get the required saving Information and leave program
 Enter loan-account-balance program
 Get the required loan Information and leave program

NETWORKING

NETWORK ADMINISTRATOR
Telecommunications mangers and network managers/Network Administrators are
responsible for meeting the data communications needs of users in the organization. The
increasing trend toward networking and distributed processing has increased the importance

23
of these positions. All the workstations within the Bank are connected through Local Area
Network (LAN).The bank has over 101 branches all over the country which have been linked
through Microwave or Phone lines, Satellites and most of the connections have been provided
by PTCL.

CONNECTIVITY
Parallel.
Microwave or Phone lines.
VIA-satellite.

ROUTERS
Model RA 46-40 (Red line)

SWITCHES
Model S3000-S3500

POWER CABLE
PABX for VOIP
Fiber Cable
As we elaborate on Information System or Management Information System (MIS) we will
discuss the many sub-systems that make up a Management Information System (MIS) these
are:

Before any MIS is discussed here it is to be made clear that computer is only a part of
Information System or Management Information System (MIS). The information system may
be computer based or manual both have to be taken into account while discussing a
Management Information System (MIS)

ONLINE PRESENCE

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HABIB BANK has online presence. We can get data from the web. And also discussed our
problems through mail.

www.mail hbl.com is HBL mailing site.

U can easily communicate with HBL management on website. & also submitted your
Problems.
www.hbl.com.pk is hbl website.

ONLINE FACILITIES:

 Availability of DEBIT and CREDIT.

 Cash withdrawal and deposit.
 Transfer of funds.
There are mainly two persons involved in online transitions to make term successful. The
initiator (transaction creator) and the supervisor (supervising the transaction process).

SECURITY & BACKUPS

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  Security is a very important part of an information System, every organization has to
protect its vital data from unauthorized access for this purpose Habib Bank has many
security policies, these are:
 A password is assigned to the employees and there is limit to using the password for
example an employee can issue up to a specific amount.
 In order to protect from any unauthorized access into the system, the software that is
being hacked from outside and is said to be fool proof.
 In order to protect the data, backups are used, for back up Habib Bank uses floppies,
every day backup is done and these floppies are transported to the nearest branch to
protect against any potential hazard for example fire, arson, earthquake, theft etc,.
After a week these backup floppies are transported back to the branch.
 Whenever checque has been cashed so the bank checks the signature and amount of
account holder.

BIO MATRIC DESKTOP:

Biometrics, where authorization of transactions is based on the scanning of a customer's
fingerprint, iris, face, etc. To maintain security HBL has a new technique of thumb
impression recognition, whenever customer wants to withdraw cash from ATM a thumb
impression with personal ID card of customer is needed to be identified. If it is matched with
the database maintained by HBL in Karachi head office. And this can be verified within
seconds to facilitate their customers.
 Cheque/Cash Acceptance, where the ATM accepts and recognize cheques and/or
currency without using envelopes
 Bar code scanning
 On-demand printing of "items of value" (such as movie tickets, Travelers Cheques,
etc.)
 Dispensing additional media (such as phone cards)
 Co-ordination of ATMs with mobile phones
 Customer-specific advertising
 Integration with non-banking equipment

C.C. TV

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CREATING DUPLICATE COPIES
Duplicate copies of all data are used and all original data are placed at the website of HBL
Ltd Pakistan. There is such distance between the original and duplicate data.

CONTINGENCY PLANS
Contingent plans are used to protect the hardware data. If any problem occurs in the hardware
system then there will be no difficulty for the data. It means that protect data in the hardware
system.

STORAGE DEVICES
Primary and Secondary storage devices are also used in the process to protect and save the
important information from loss or misuse. Often the master file is stored on these devices
while the users are provided access to the duplicate file. Master file containing the permanent
information is updated during processing by transaction data.
The External Storage devices that are used in the Department are.
 RAID
 Hard Disk Moveable.
 DVDs.
 CDs.

BASIS FOR DATA BACKUP

 Daily Basis.
 Weekly Basis.
 Monthly Basis.

CONCLUSION
HBL is clearly the first choice of every one who believes in qualitative approach of banking
an environment of highly responsible people. Bank is enjoying a healthy market share and
taste of good status in terms of its operative features and customer support. HBL is clearly the
best bank operating in Pakistan.
Personal loan is a distinguished feature of HBL experiencing a good reputation and
reasonable mark up with respect to prevailing market mark up with assurance of satisfaction

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and support. HBL has more customers as compare to other banks, if they give proper
attention to every customer then in few years it will be the leading bank of the country.

RECOMMENDATIONS

 The management should try to decrease job insecurity among the employees.
 Training program should be started for internees and newly appointed employees
 There should be transport facility for the employees.
 The number of employees should be increased in order to decrease the
 workload.
 The bank charges high service charges as compared to the other banks, so these
should be lowered down.
 Surveys must be conducted regarding customer satisfaction level and all employees of
this dept. should look forward to getting feedback whenever
 possible.

REFERENCES

WEBSITES
 www.hbl.com.pk
 www.wekipedia.com
 www.google.com

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