Professional Documents
Culture Documents
Joana Cerejo
Abstract
In 2004, a highly influential book, The Paradox of Choice, was
published by psychologist Barry Schwartz. This book was a
compelling manifesto that outlined the effects of abundance and
choice in a person’s life. A decade later, Aaron Shapiro, the CEO
of the global digital design agency Huge, developed Schwartz’s
findings into a new scenario, that he coined as Anticipatory Design
on a publication for the Fast Company magazine . Schwartz defend
that too many choices lead to poor quality decisions and less
satisfied users. Now, the recommended solution for this problem
might relapse on this recent approach called Anticipatory Design.
Keywords
Anticipatory Design, Artificial Intelligence, Interaction Design,
Decision-making
Introduction
There is no novelty in the term. Anticipatory comes from the Latin
verb Anticipalis which means to “anticipate, get the lead, get
ahead of; have preconception; occupy beforehand.”. The term
“anticipatory” appears in previous studies in computer science
(Zamenopoulos, 2007), philosophy (Husserl, 1991), information
science (Zamenopoulos, 2007), interaction design (Van
Bodegraven, 2017), and even in biology (Rosen, 1985). All the
fields discuss anticipation as a notion of predicting future actions as
essential and inherent components of systems design.
[2] A persona is user experience design tool to document certain type of users.
Personas are fictional, but representative, profiles of target users. It will describe the
ways in which certain types of people will use your product or service. Usually one
persona is created for each type of user. Personas are used to show us the motivations,
pain points and goals that users will be trying to achieve on a certain product or service
(Cooper, 1999).
minimizing the cognitive load. Schwartz (2004) defended that
it is better to have fewer choices than it is to have more. So, the
designer should make an effort to eliminate redundant
choices by focusing on anticipatory design to achieve a
reduction in decision fatigue. There are two essential effects
driven by decision fatigue. On the one hand, it reduces the ability
to make trade-offs, while it also contributes to decision avoidance
(Anderson, 2003).
[3] E.g., Project Soli. Soli is a new sensing technology that uses miniature radar to
detect touchless gesture interactions. Soli is a purpose-built interaction sensor that uses
radar for motion tracking of the human hand. https://atap.google.com/soli/
Unfortunately, designers are lacking prototyping tools or
heuristics for working with AI (Dove et al., 2017). Without proper
methods and prototyping tools, it becomes hard to successfully
prototype for interactions that may follow unpredictable intelligent
evolving courses. Designers will need prototyping frameworks that
support anticipatory design and animistic design principles and
methods. Otherwise, designers will keep struggling into exploring
and exploit the space of possibilities. As such, we need proper tools
to overtones the challenges of interacting with unpredictable systems.
Ethical Design
“UX designers are getting more exposed to ethical design since much
confidentiality is involved by creating predictive user experiences”
(Van Bodegraven, 2017, p. 435). Anticipatory design is resulting in
designers getting more involved in areas such as ethical design
since much personal data is involved in predictive experiences.
Service responsibility
According to Van Bodegraven (2017), if we design a full-
autonomous predictive system where all decisions are predictive
and anticipated without the user interact with the system or had
the opportunity to change a pattern, it may violate the concept
of free will. Anticipatory design, as a method, can have
repercussions of a dark pattern (Gray, 2018).
Serendipitous Discovery
Serendipitous and causality discovery will become the next
computational challenge. For Zamenopoulos and Alexiou, the
concept of anticipation implies circularity, “how can the effect of
an action determine the action in advance” (2007, p. 412). The
core activities of a designer are the preparation of a solution for
a particular future state of a problem, need or goal that may or
may not be previously expressed (e.g. industry disruptive products
or services). With the introduction of anticipatory design on the
equation, the design(-ing) of this ultimate cause has become a
paradox in design under autonomous systems.
Lack of Heuristics
New heuristics under implications such as fairness,
accountability, interpretability, and transparency of the
service are needed (Riedl, 2019).
The current set of design principles from Rams, Nielsen,
Norman and Schneiderman are insufficient for automation
because principles regarding transparency, control, loops,
and privacy are missing. (Van Bodegraven, 2017, p. 435)
Nonetheless, Google has done work on building a design guide,
the People and AI Guidebook (PAIR), which establish the first
guidelines in the design field for the best practices when designing
for AI-driven products or services.
Conclusions
The current state of anticipatory design principles can become
dangerous in the sense that it relegates the user decision-making
process to a second plane. The first plane is only focused on
anticipating users’ needs before a specific need even arises in
their minds and customizes the content or action accordingly.
We understand that the primary goal of the method is to reduce
decision fatigue.
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