Delegation

Delegation is conferring of operational authority by the superior to a subordinate and it can

happen at the same level from one executive to another or from one organisation to another, such
as RATSA to the Zambia post office to sale road tax on their behalf.

Delegation has the following advantages.

- Delegation reduces delays and makes the services more effective and efficient.
- Delegation of authority is one of the ways to train your subordinates, so that they develop
greater loyalty and identification with the organization.
- Delegation helps the chief executive to be committed to more important decisions of the
organization; the much routine work is delegated to lower ranks.
- Delegation also helps to adjust procedures according to the needs of the organization.