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Finding a shop

 Questions
- Can you recommend a good toy/clothes shop?
- Is there a chemist’s/supermarket in the area?
- Where can I get toothpaste/pet food?
- Where’s the nearest shopping centre?

 Answers/Comments
- There’s a really good bookshop just around the corner.
- You can buy that here in the hotel.
- The best toy shop is in the shopping centre.
- The nearest one is a few miles away.

Opening Hours

 Questions
- What time do you open, please?
- What time does the shopping centre close?
- What are your opening hours?
- Are you open all day?
- Are you open on Sundays?

 Answers/Comments
- We’re open 24/7 (24 hours a day / 7 days a week)
- We’re closed at lunchtime, between 12 and 2pm.
- We’re open from 9am till 6pm, Monday to Friday.

Shopping

 Questions
- Could you help me, please?
- Could you tell me where the ________ is?
- Do you have any ________?
- Excuse me, I’m looking for a _________
- Can I try this on, please?
- Does it suit me?
- Do you have this in a (larger/smaller size) (different color), please?
- Is this made of leather/silk/plastic…?
- Does this come with a guarantee?
- Can I bring it back if it doesn’t fit?
- Can I bring it back if it’s not the right size?
- What can I do for you?
- Are you looking for anything in particular?
- Have you got anything cheaper?

 Answers/Comments
- It’s too long/short.
- It’s too tight/loose.
- I’m size __________.
- It doesn’t fit me. It’s too small.
- The dress suits you (very well).
- The (ladies/gents) changing rooms are over there.
- You can bring it back and exchange it.
- I’m just looking, thank you.
- It doesn’t work.
- You can get your money back.
- I’m looking for _________
- You can get a refund within 2 weeks if you keep the receipt.
- I’m sorry, we’re out of stock.
- I’m sorry, that’s the last one.
- I’m sorry, that’s all we have left.
- I’m sorry, we don’t sell stamps.
- Buy two for the price of one.
- Buy 1 get 1 free.
Paying

 Questions
- How much is it/this? - How much are they/are these? - How much does it cost?
- Do you take credit cards?
- Can I pay in cash/by credit card?
- Is this on sale?
- Could I have a receipt, please?
- Could I leave my bags here and pick them up later?
- Anything else?
- How much/many would you like?
- Could I get a (plastic) bag, please?
- Are you in the queue? / Are you queuing up? (UK) / Are you in/on line? (US)
- Could you gift-wrap it for me, please?
- Would you like a bag?
- Do you deliver?
-
 Answers/Comments
- I’ll take it. / I’ll take this.
- Next, please.
- Pay at the cash desk / till, please.
- I’ll take this to the cash desk / till for you.
- Here you are. / Here you go.
- That’s 20 euros altoghether.
- I’m afraid I don’t have any change.
- Here’s your change.
- I’ll be back in 5 minutes.
- Enter your pin.
- Please, wait.
- Remove card.
- Signature

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