Printed Pages: 4 NMBA-IB-02 | (Following Paper ID and Roll No. to be filled in your | | Answer Books) | GED oe ETE MBA Regular Theory Examination (Odd Sem-IIT) 2016-17 INTERNATIONALLOGISTICS & DOCUMENTATION Time : 3 Hours Max. Marks : 100 SECTION -A (10x2=20) 1. Attempt all questions. All questions carry equal marks. Write answer of each question in short. a. _ Define physical distribution system. b. Whatis sea borne trade? c. | What do you mean by Air cargo? d. Define freight rates? e. Define Logistics Value Proposition. f. | Whatis Forward Exchange Cover? g. Whatis UCPDC? h. What is the role of C & F agent? 02/12/2016/1900 @ [P.T.O,Printed Pages: 3 RMB-101/RMT-101 oe Paper ID and Roll No. to be filled i in your Answer Books) MUD Rout No. [Jeo REP EPI MBA/MBA TM { 6 Regular Theory Examination (Odd Sem- I), 2016-17 MANAGEMENT CONCEPTS AND APPLICATIONS Time : 3 Hours ’ Max. Marks : 100 | Note: 1, Answer all questions from Section - A. 2. Answer any three questions from Section - B. 3. Answer all questions from Section - C using internal choice. ? SECTION -A Write Short Notes on following in not more than 50- 75 words. (8x2.5=20) Management Vs. Administration. Management by objectives. Departmentation. Recruitment policy. Types of Plans with respect to time. Management by Exception. Scalar chain principle of Organizing. Holistic skill of Manager. ~ 101/12/2016/21580 () [P.T.0.SECTION -B Write notes on following in not more than 100 to 200 words. Attempt 3 out of 5. — (30) 1. Explain the scope and significance of management. 2. Discuss the strategies and policies of planning, ¢ 3. What is delegation of authority and state the barriers to delegation? 4. Explain the different leadership styles. 5. Whatare the factors that influence span of supervision? SECTION -C t all 5 questions using internal choice, Attemp' q ties) | ‘ Tourism organization. Illustrate with & OR i Compare and contrast P.W, approach towards management, Explain with diagrams dif Organizations along with disadvantages, 101/12/2016/21580 RMB-101/RMT-101 OR What is staffing? What is the need for it? Explain the usual steps involved in staffing process with examples, Explain the steps involved in Decision making process with examples. Also explain in detail any two Decision making tools. OR What is Planning? What are its objectives? Explain the steps of planning process and discuss its importance for business organizations in India. Discuss the importance of control in organizations. What are different types of organizational control? Explain the steps involved in controlling process. . OR What is Directing? Why is itneeded? Explain the process of directing by explaining'the steps involved, Write a note on the contemporary issues and international perspectives of management. How they are important to be studied by Managers to manage globally? OR What is TQM? What steps are involved in its implementation in organizations? Is it same as 5S? Explain with examples, ++++ 101/12/2016721580 (3)a a a ae rr nana macee | Printed Pages: 3 RMB-102/RMT-102 aI S| = 3, = wo ba} Ss 3 & a S p Ss a ms g Zz S 3 s oO 2 & . S i = ( Answer Books) Roll No. MBA/MBA TM Regular Theory Examination (Odd Sem - I), 2016-17 MANAGERIAL ECONOMICS Time : 3 Hours Max. Marks : 100 Note: 1. Answer all questions from Section - A. 2. Answer any three questions from Section - B. 3. Answer all questions from Section - C using internal choice. Section -A Write Short Notes on following in not more than 50- 75 words. (8x2.5=20) 1. Cardinal utility. 2. Opportunity cost concept. 3. Departmentation. 4, Income elasticity of demand. 5. Supply elasticity. 6. Law of diminishing returns. 7. Fixed costs.v/s Variable cost. 8. Skimming price. 102/12/2016/21580 ay [P.T.O.nbe controlled? 1? Explain Price, Cross in managerial decision Explain the RMB-102/RMT-102 OR, Na What do you mean by Monopoly? How price and output is determined in short and long run in Monopoly Competition? What is Cost of Capital? Explain its structure and role in inter-national competitiveness. OR Describe the Oligopoly Model in detail. , Issues related to pricing are very important regarding introduction of competition. Discuss some of the important pricing issues with special reference to the ~ Tourism industry. QR 4 { OR ‘Bundling’ has emerged as an important aspect of ‘consumer pricing’. Discuss this with special reference to the Tourism sector.” What are the various factors which may influence the demand for intermediate goods like cables? Explain the most appropriate method of forecasting the demand for such an item. OR What is National Income? Explain the concept and discuss various methods of its measurement. +444 102/12/2016/21580 (3)»> Printed Pages: 7 RMB - 103/RMT - 103 | | (Following Paper: ID and Roll No. to be filled i in your Answer Books) CED win, ISEGNADESE) \ MBA/MBATM Regular Theory Examination (Odd Sem - I), 2016-17 FINANCIALACCOUNTING FOR MANAGERS Time : 3 Hours Max. Marks : 100 Note: 1. Answer all questions from Section - A. Answer any three questions from Section - B. Answer all questions ‘from Section - C using internal thee aN Section - A Write Short Notes on following in not more than 50- 75 words. (8x2.5=20) 1. Gross Margin and Return on Investment 2. Contra Entries. % 3. Profit Maximization and Wealth Marcamization Criteria. 4. Accounting Conventions, 5. \ Business Entity Concept. Subsidiary Books. ca 103/12/2016/21580 Q) [P.T.O. +| apa | a RMB - : : Errors of Principles, B - 103/RMT - 103 RMB - 103/RMT - 103 . 8 Provisions : Bs. °° ag Section - B June8 | Cash Sales 20,000 rit . 2 ‘e notes on following in not more th: ords, Attempt 3 out of 6. e than 100 to 200 June 12} Sold to Hameed 5,000 kk What 5 (3x10=30) ; Conese Ee by Fundamental ee a June 15 Purchased goods from Bharat 9,500 of these concepts using ieee Do you find ann June 18 ie 4,000 see a ith ea . Slving suitable examples. each other? Answer June 20) Received from prem (Discount 2,480 . 2. Why i a allowed Rs. 20) ‘ P y is depreciation char; j s June 25] With bank for offi 5,000 tee Dia loudileer naa the Profit fils 28 ni. eae ce 4,000 Cl i et: an’ 3 ‘arging depreciation and show their ae aa Tue 20 ie Het bya om ie net Profit. Which method i Ismoré logical and why? : | py? t 5, From the following details: prepare a balance sheet : 3. Write note a) aaa ‘i [Particulars 4} ______ (Amount! b) iB Equal 36, 900 equity share of Rs. 10 each fully paid-up| 3,69,000 i 10% cum, preference share capital 80,000 Capital reserve 71,000 Share premium a/c 10,000 P&L ale (cr.) 24,910 © Bank OD (secured by mortgage on land and 50,000 buildings) Creditors 20,000 Outstanding Managerial Remuneration “1,800 Provision for income-tax ‘i 26,190 Proposed divided on preference shares 9,600 , Advance payment of income-tax 6,000 - 103/12/2016/21580 Cash at bank. 5,000 103/12/2016/21580 ~ 3) {P.T.O.RMB - 103/RMT - 103 RMB - 103/RMT - 103 Rs. [Particulars _—_ Amount; Particulars Cash on hand . 1,000 a 25% Debtors 47,500 Proposed equity dividend Stock __ wet 40,000 booed Oe | 1,80,000| Capital employed Furniture : a reoaei ae ot } a ence share capital 90,000 os 3,00.000 i ean share of Rs. 50 each 40, ae Current market price per equity 6. Whatare the key steps involved in ratio analysis? Explain sails ini 5s Le various types of liquid ity ratios with examples. Calculate : Section - C a deep ec ton - i b) . Price Earning Kal rs Attempt all 5 questions using internal choice, | c) Dividend Payout ratio. (Sx 10=50) 7. What are Accounting standards? H. ow Indian Accountin iz pe nciliation statement? standards and International Accounting Standards are What do you mean by Bank Se the firms? ; e this different? ah Why isitnecessary to prepar C istics of balance sheet. What are different types of Accounts? Explain various 4 y Explain the meaning and ey trial balance. principles of accounting used for these accounts, 2 See between balance she " an OR Human Resource ~ 8. Triveni Ltd, has the following earnings last year : Jain the difference between Explain them with articulars RS. has and Forensic Accounting. i - ce Profit before tax _{ 26,50,000 examples. Tax rate : 40% ee BI [P.T.0. 103/12/2016/21580 (4) 103/12/2016/21580 >RMB - 103/RMT - 103 Leusticool rking Capital. Are gross and net sive? Discuss. What axplai concept of Wo! Explain the = ‘vi i i Lu oncepts of working, capital excl © 10. Define a Fund Flow Statement, What are their usages? F cane thod do you suggest for estimating working met Calculate fund from Operation from the profit and loss alc. . OR . F does the use Profit and Loss a/c ial analysis. How x for financial at in with examples. Particulars Amount | Particulars Amount ae : antl analysis? Explain with ¢; ; iy Bs.) (in Rs.) of ral To Rent 10,000 | By Gross Profit 9,86,000) To Salary 25,000 ‘To Depreciation 3,000 + + + ay on Furniture : To Discount on 10,000 issue of shares To Goodwill 5,000) written off i To Preliminary 6,000 expenses To New profit 9,27,000 | Total 9,86,000| Total 986,000 t a f j oR : What is Cash Flow Statement? What are the different types of activities in Cash Flow Statement? Give a format for the same » 4 M 103/12/2016/21580 ——————— 103/12/2016/21580 (6)Printed Pages: 7 RMB-104/RMT-104 (Following Paper I D and Roll No. to be filled in your Answer Books) Roll No.f é } q \ Leb el) e Regular Theory Examination (Odd Sem - I), 2016-17 BUSINESS STATISTICS Time : 3 Hours Max. Marks : 100 Note: 1. oe 3. Answer all questions from Section - A. Answer any three questions from Section - B. Answer all questions from Section - C using internal choice. SECTION -A Write Short Notes on following in not more than 50- 75 words. (8«2,.5=20) { , 1. a) Differentiate between Median & Mode. b) How Skewness is used to measure the normality of data? c) Whatare Quartiles and their use? d) How to write equation of Least Square Method? e) What is Regression? 104/12/2016/22360 Q [P.T.O. <<wv RMB-104/RMT-104 f | What are characteristics of normal distribution? g) Whatare type l errors? h) What is Chi Square Test of Hypothesis testing? SECTION -B Write notes on following in not more than 100 to 200 words. Attempt 3 out of 5. (3x10=30) What is sampling? Describe various techniques of sampling. Consignments of 50 calculators contain 8 detective calculators. Two calculators are taken at random from the consignment without replacement what is the probability that : a) Bothare defective. b) Both are not defective. A random variable x has the following probability distribution. X: 0 1 2 5 4 iD: F(x): 0.20 0.25 0.10 0.15 0.20 0.10 Find the variance. What are time series? Explain the different components of time series. Discuss any two methods of eliminating trend in a time series. 104/12/2016/22360 (2) RMB-104/RMT-104 What are index numbers? Discuss the usage of the index numbers. Explain different types of index numbers with examples. SECTION -C Attempt all 5 questions using internal choice. (5x10=50) What is meant by hypothesis? What are the different types of! hypothesis? How do you verify whether a hypothesis is true or false? Discuss. OR a) State the conditions for applying chi-square test. b) Adieis thrown 132 times. The results are as follows: Number Le Sores S ord ee 5 AIG turned up: Frequency: 76 20 25 14 29 28 Apply the chi-square test to find whether the die is unbiased or not. Explain the procedure involved in fitting Binomial and Poisson distributions. OR 104/11/2016/22360 @) [P.T.O.RMB-104/RMT-104 RMB-104/RMT-104 15,000 students appeared for an examination. The mean 6-9 si marks were 49 and the standard deviation was 6 marks. 284 Assuming the marks to be normally distributed, what 9-12 389 401 proportion of students scored more than 55 marks? 12-15 012 302 The following data relate to the annual cement production 1 é 5-18 59 48 of a factory. CAD Year Production (in m. tons) 18 - 21 18 21 2010 12 21-24 2 5 2011 10 a) Find the standard deviation. of the expenditure at 2012 14 both cities. 2013 1 b) — Find out which of the city shows greater variability. 2014 13 ‘| 10. Write notes on: 2015 1S: a) Properties of Correlation. 2016 16 Sei ae ) Difference between Binomial and Poisson Fita trend line by the method of least squares and estimate distribution. the production for the year 2017. OR OR : - 4 5 ean E Write notes on : The following table gives the frequency distribution of expenditure on education per family among middle class a) Parametric tests of Hypothesis testing. families in two cities. b) Non-Parametric tests of Hypothesis testing. Expenditure (in thousand Rs.) No. of Families , 3 ; : s : 11. The heights (in centimeters) and weight (in kilograms) City ‘A’ City‘B of 10 basketball players on a team are : 3-6 28 39) 104/11/2016/22360 (4) 104/11/2016/22360 (5) [P.T.O.RMB-104/RMT-104 RMB-104/RMT-104 Height (X) 186 189 190 192 193 193 198 201 203 205 a) Calculate the correlation coefficient. Weight (Y) 85 85 86 90 87 91 93 103 100 101 b) Determine the equation of the regression line of y Caleulate : Dae a) Theregression line of y on x. d) Ifa person sleeps eight hours, how many hours of TV are they expected to. b) The coefficient of correlation. c) The estimated weight of a player who measures 208 cm. ++44 OR A group of 50 individuals has been surveyed on the number of hours devoted each day to sleeping and watching TV. The responses are summarized in the following table : No. of sleeping 6 ie 8 9 10 hours (x) No. of hours 4 3 3 2 1 of television (y) Absolute 3 TOR E20 S10) 1 frequencies (f,) 104/12/2016/22360 (6) 104/12/2016/22360 ”Printed Pages: 4 RMB-105/ (Follo wing Paper UD and Roll N Answer Books) Roll MBA/MBA TM 0. to be filled in your « Regular Theory Examination (Odd Sem - I), 2016-17 ORGANIZATIONAL BEHAVIOUR Time ; 3 Hours Max. Marks : 70 J {eo SECTION-A L Compulsory (1x10=10) 1. a) Whatis Type A & Type B Personality? b) What do you understand by attitude? c) Define Personality? d) Explain Johari Window? @ €). Define Machiavellianism? f) ~Whatis organizational Change? g) — Enlist important leadership qualities, h) Define Motivation, i) Whatare Group Norms? J) Define organizational effectiveness. 105/12/2016/21580 a [P.7.0.5, RMB-105/ RMT-105 SECTION -B Attempt any four r$ (4«10=40) What do you understand by organizational Behaviour? Discuss the need and importance of studying Organizational behaviour for Managers What do you mean by Group Cohesiveness? As a Manager what factors you would suggest to increase Group€« Cohesiveness, Explain Eric Bern’s Transactional Analysis as a major contribution in the area of organizational Behaviour. What is Herzberg’s theory of motivation? How is it different from Maslow’s Need Hierarchy theory? State the salient features of perceptual process highlighting its errors. Explain what is Leadership? Elaborate on the Trait theory of Leadership. What can be the reasons for resistance to change? How can the resistance be minimized \s SECTION -C (2x10=20) Susan Harrington continued to drum her fingers on he: * desk. She had a real problem and wasn’t sure what to do next.|She had a lot of confidence in jack Reed, but she suspected she was about the last person in the office who did. Perhaps if she ran through the entire story again in her mind she would see the solution. RMB-105/ RMT-105 Susan had been distribution manager for Clarkston industries for almost twenty years. An early brush with the law and a short stay in prison had made her realize the importance of honesty and hard work. Henry Clarkston had given her a chance despite her record, and Susan had made the most of it. She now was one of the most respected managers in the company. Few people knew her background. Susan had hired jack Reed fresh out of prison six months ago. Susan understood how jack felt when jack tried to explain his past and asked for another chance. Susan decided to give him that chance just as Henry clarkston had given her one. Jack eagerly accepted a job on the loading docks and could soon load a truck as fast as any one in the crew. Things had gone well at first. Everyone seemed to like jack, and he made several new friends. Susan had been vaguely distrubed about two months ago, however, when another dock worker reported his wallet missing. She confronted jack about this and was reassured when jack understood her concern and earnestly but calmly asserted his innocence. Susan was especially relieved when the wallet was found a few days later. The events of last week, however, had caused serious trouble. First, a new personnel clerk had come across records about jack’s past while updating employee files. Assuming that the information was common knowledge, 105/12/2016/21580 (2) 105/12/2016/21580 GQ) [P.T.O.RMB-105/ RMT-105 the clerk had mentioned to several employees what a good thing it was to give exconvicts like jack a chance. The next day, someone in bookkeeping discovered some money missing from petty cash. Another worker claimed to have seen jack in the area around the office strongbox, which was open during working hours, earlier that same day. Most people assumed jack was the thief. Even the worker whose wallet had been misplaced suggested that perhaps jack had indeed stolen it but had returned it when questioned. Several employees had approached Susan and requested that jack be fired. Meanwhile, when Susan had discussed the problem with jack, jack had been defensive and sullen and said little about the petty-cash situation other than to‘deny stealing the money. To her dismay, susan found that rethinking the story did little to solve his problem. Should she fire jack? The evidence, of course, was purely circumstantial, yet everybody else seemed to see things quite clearly. Susan feared that if she did not fire jack, she would lose everyone’s trust and that some people might even begin to question her own motives. Case Questions 1. Explain the events in this case in terms of perception and attitudes. Does personality play a role? 2. What should Susan do? Should she fire Jack or give him another chance? 105/12/2016/21580 (4)ey Printed Pages: 7 RMB - 106/ RMT + 106 (Following Paper ID and Roll No. to be filled in your Answer Books) Omer ee! Roll No.[; [élo[é[1 [7]o fo|2| 4] MBA/MBATM Regular Theory Examination (Odd Sem - I), 2016-17 MARKETING MANAGEMENT Time : 3 Hours Max. Marks : 70 Note: i) The question paper contains three parts. ii) Figures given at the right margin indicate marks. SECTION-A Answer all the questions. (10x2=20) 1. Explain Marketing Myopia? 2. Differentiate between Industrial Market and Consumer Market. 3. _ Define Product length and product width with examples. 4. Explain value based pricing. 106/12/2016/22360 a) [P.T.O.RMB - 106/ RMT - 106 5. Differentiate Brand and Trademark. 6. — What is the significance of studying network marketing? 7. What is Personal Selling? 8. Discuss various levels of products. 9. What is push pull strategy of promotion? 10. Explain Supply Chain Management. SECTION-B Attempt any four of the following (4x te-40) 1. Define marketing and outline the steps in marketing process. Give suitable examples to support your answer. 2. How macro and micro environment factors effect the marketing Strategies? Explain with some recent examples from Indian corporate sector, 3. Describe factors used by companies to understand consumer behavior. How these factors help the companies to formulate marketing plan? 106/12/2016/22360 (2) RMB - 106/ RMT - 106 Explain different bases of market segmentation. Give suitable example to support your answers. Draw a neat diagram showing all the stages of the product life cycle. Describe different stages of PLC with suitable examples and its importance for marketers. Packaging has a tremendous impact on the environmental aspect of any nation. Comment. Describe importance of distribution channel. What factors should be taken into consideration while selecting achannel? SECTION -C (2x10=20) HSBC is known as the “World’s local bank”, originally called the Hong kong and Shanghai banking corporation Limited. HSBC was established in 1865 to finance the growing trade between China and the United Kingdom. : HSBC is now the second largest bank in the world, serving 100 million customers through 9,500 branches in 79 countries. The company is organized by business, line (personal financial services, consumer finance, 106/12/2016/22360 3) [P.T.0.RMB - 106/ RMT - 106 commercial banking, corporate investment banking and markets, private banking) as well as by geographic segment (Asia-pacific, UK/Eurozone, North America/NAFTA, South America, Middle East). Despite operating in 79 different countries, the bank C) works hard to maintain a local feel and local knowledge in each area. HSBC’s fundamental operating strategy is to remain close to its customers. As HSBC chairman Sir John Bond Said in November 2003, “Our position as the world’s local bank enables us to approach each country uniquely, blending local knowledge with a worldwide operating platform”. For example, consider HSBC’s local marketing efforts in New York City. To prove a jaded New Yorkers that the London-based financial behemoth was “the world’s local bank”, HSBC held a “New York City’s most knowledgeable ¢ Cabbie” contest. The winning cabbie gets paid to drive full time for HSBC for the year, and HSBC customers win, too. Any customer showing an HSBC bank card, cheque book or bank statement can get a free ride in the HSBC branded bank cab. The Campaign demonstrates 106/12/2016/22360 (4) RMB - 106/ RMT - 106 HSBC’s local knowledge, “in order to make New Yorkers believe you are local, you have to act local”, said Renegade Marketing Group’s CEO Drew Neisser. Across the world in Hong Kong, HSBC undertook a different campaign. In the region hit hard by the Severe Acute Respiratory Syndrome (SARS) outbreak, HSBC launched a program to revitalize the local economy, : HSBC plowed back interest payment to customer who worked in industries most affected by SARS (cinemas, hotels, restaurants and travel agencies). The program eased its customer’s financial burden. The bank ae promoted Hong Kong’s commercial sector by offering discounts and rebates for customers who use an HSBC credit card when shopping and dining out, to help business affected by the downturn. More than 1,500 local merchants participated the promotion. In addition to local marketing, HSBC does niche marketing. For example, it founda little known product area that was growing at 125 percent a year. pet insurance. [P.T.0. 106/12/2016/22360 G)RMB - 106/ RMT - 106 RMB - 106/ RMT - 106 In December 2003, it announced that it will distribute Questions nationwide pet insurance through its HSBC Insurance i : . i >? Which agency, making the insurance available to its depositors. ‘What are the key success factors for HSBC? Whic factor is most important and why? HSBC also segments demographically. In the United 2. What recommendations would you make to your senior for future growth of the company? What they should surely do in its marketing efforts? States, the bank will target the immigrant population, ¢ particularly Hispanics, now it has acquired Bital in Mexico, where many migrants to the United States deposit money Overall, the bank has been consciously pulling together its worldwide business under a single global brand with the “World’s Local Bank” slogan. The aim is to link its international size with close relationships in each of the countries in which it operates. The company spends 56000 million annually on global marketing and will likely consolidate and use fewer and agencies. HSBC will decide who gets the account by giving each agency a ¢ “brand-strategy exercise. Agencies will be trying for the account by improving on HSBC’s number 37 global brand ranking. 106/12/2016/22360 (6) 106/12/2016/22360 ”RMB - 106/ RMT - 106 RMB - 106/ RMT - 106 In December 2003, it announced that it will distribute nationwide pet insurance through its HSBC Insurance Questions What are the key success factors for HSBC? Which agency, making the insurance available to its depositors. 1 factor is most important and why? HSBC also segments demographically. In the United 2. What recommendations would you make to your senior for future growth of the company? What they should surely do in its marketing efforts? States, the bank will target the immigrant population, ¢ particularly Hispanics, now it has acquired Bital in Mexico, where many migrants to the United States deposit money Overall, the bank has been consciously pulling together its worldwide business under a single global brand with the “World’s Local Bank” slogan. The aim is to link its international size with close relationships in each of the countries in which it operates. The company spends 56000 million annually on global marketing and will likely consolidate and use fewer and agencies. HSBC will decide who gets the account by giving each agency a “brand-strategy exercise. Agencies will be trying for the account by improving on HSBC’s number 37 global brand ranking. 106/12/2016/22360 (6) 106/12/2016/22360 7)| Printed Pages: 4 RMB-107/RMT-107 | Cfollowing Paper ID and Roll No. to be filled in your Answer Books) Roll No.[} | el dal | MBA/MBATM | Regular Theory Examination (Odd Sem-I) 2016-17 © BUSINESS COMMUNICATION aEEE i Time : 3 Hours Max. Marks : 100 i NOTE :1. Answer all questions from Section - A | | 2. Answer any three questions from Section - B ) 3. Answer all questions from Section - C using | internal choice SECTION -A | Write Short Notes on following in not more than 50 | to 75 words (8x2.5=20 marks) ] 1. Purposes of Communication Types of Non-verbal Communication KISS Principle of Communication Elements of Presentation Different kinds of report Types of Visual Aid Objective of Video Conferencing 2 AAeYn 107/12/2016/22360 a) [POsRMB-107/RMT-107 What are Press-Releases? ‘SECTION -B Write Notes on following in not more than 100 to 200 words. Attempt 3 out of 5 (30 Marks) Explain the process of Communication. What are the barriers to Communication and how to overcome them? What are different types of Communication and their characteristics? Explain them with examples. Explain the principles of successful oral communication. There are two sides of oral communication. Do you agree ? Give reasons in support of your answer. Write a letter to MCD complaining that lot of garbage has. been collected in the vicinity of your society. You want to make request that the said garbage be removed as itis creating pollution hazard. Your college has organized a Seminar on “Impact of Globalization on Indian Economy”. Eminent speakers were invited and to give news coverage you want to write a press release. Assume information which is not given make a press release for the same. SECTION -C Attempt all 5 questions using internal choice (50 Marks) Explain the various inter-office communications? Which one is the most important? 107/12/2016/22360 Q ®@ 2. RMB-107/RMT-107 OR ; What are the most important speaking skills in communication? Explain them in brief. : You have found a wristwatch in your college canteen. Prepare a notice for the same to be put up on the college notice-board. OR Place an order with Usha Sewing Machines for ten sewing Machines. Inform the supplier that the machines are urgently needed by some of your valuable customers. Specify the mode of transport and mode of payment. Draft a job application for the post of an Accounts Officer ina leading MNC, as advertised in a leading national daily. Assume all information that is not provided. OR What is grapevine? What are its benefits and drawbacks ? Discuss the essentials of effective communication with examples. What are the different types of listening ? How listening can be improved of the participants in public speaking? Discuss with examples. OR 107/12/2016/22360 (3)RMB-107/RMT-107 8) 4, Whatare the points to be kept in mind at the time of writing a emails? How SMS are different from emails and what - issues and challenges are involved in both types of i i communication? t 5. Whatare Business Meetings ? How to draft notice of the 2 4 meeting keeping certain agendas in mind? Once a meeting 4 is over how minutes of the meeting are prepared ? Take an example and accordingly prepare notice of meeting as 3. I well as draft minutes of the meeting. 5 OR 4°. 5. What are Business etiquettes ? How to develop them? t Discuss it with examples. y / i | 5. 4 i * v a 1 ‘ 1] oO 107/12, 107/12/2016/22360 (4)Printed Pages: 3 RMB - 108/ RMT - 108 ' (Following Paper ID and Roll No. to be filled in your Answer Books) | y eso (TTTTGEBE MBA/MBATM Regular Theory Examination (Odd Sem-I), 2016-17 COMPUTER APPLICATION AND MANAGEMENT INFORMATION SYSTEM Time : 3 Hours Max. Marks : 70 SECTION-A Note: Attempt all questions. (5x2=10) 1. What do you mean by hardware and software? What is the function of CPU? 2 3. | What do you mean by multitasking? 4, What do you mean by data communication? § What are the main components of a system? SECTION -B Note: Attempt any four questions (4x10=40) 1. Draw the block diagram of computer. Explain the primary and secondary memory. 108/12/2016/22360 @ , [P.T.0.nw RMB - 108/ RMT - 108 What is system software? Differentiate between compiler and interpreter. What is online Transaction Processing system? How does differ from nianual system? Explain with suitable example. What do you mean by computer network? Explain the various types of computer network with the help of a diagram. What is word processor? Explain use of mail merge and header & footer function. * ‘ ' . : What is operating system. Explain the various components of Ms windows. What is the role of business ethics in business system? How does privacy relate to IT ethics? SECTION-C Case Study (2x10=20) Airlines industry is supposed to be one of the early adopters of MIS, as they have to incur héavy costs on human resources. The reason for developing this system was cost cutting and improving efficiency. Airlines Management Information System (AMIS) serves for all management activities. The system efficiently performs versatile functions, such as finance and accounting, 108/12/2016/22360 (2) RMB - 108/ RMT - 108 reservation and e-ticketing, personnel and payroll and marketing statistics. The system works individually on these functions along with an integrated approach. ‘ AMIS is a web based browser that supports all operating systems such as Linux, Netware and Windows. Tt is an easy-to-use system. The system involves four levels of security to ensure restriction on unauthorized access. Many controls also been implemented that can identify fake-ticketor passengers without ticket. It can check random booking, overstaffing, understaffing, earned and unearned revenue, daily transactions, expense records and many such functions. Jt can_also be easily customized as required. The cost of such System ranges from 50,000 to 2,00,000 in rupees. Questions: 1. Do you think installation of AMIS would prove cost effective for an aviation organization? 2. List the functions performed in aviation business and match them with function served by AMIS. 108/12/2016/22360 QB)