Documents - Pub Internship Report On Service Industry

Services shoes industry 1
INTERNSHIP REPORT ON
SERVICE INDUSTRY
Internship Report submitted to the Faculty of Management & Administrative

Sciences in Partial Fulfillment of the Requirements for the Degree of
Master of Business Administration.
BY
Program Session: MBA(6th semester)
UNIVERSITY OF GUJRAT
Date of Submission 27 june 2014
Signature of Program Coordinator ____________
Name of Program Coordinator ___________________
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In the Name of
Most Merciful and Compassionate the Most Gracious and

Beneficent whose help and guidance I always solicit at every
Step, at every moment. ACKNOWLEDMENT
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“To Him belongs the dimension of the Heavens and the Earth, it is He who gives life and death and
He has power over all things.” (Al-Quran)
All praise to Almighty Allah, the most merciful and compassionate, who give me skills
and abilities to complete this report successfully.
I am really pleased here to acknowledge the sheer efforts of my family and teachers who
are always been a source of encouragement for me in the completion of my internship
report at Service shoes industry ltd Gt Road Gujrat.
I would like to thank my supervisors in the industry during my internship period of 6 weeks
Here in Service industry.
I am thankful to all my staff members, I found everyone very cooperative and helpful for
providing me the Theoretical and practical knowledge about the functions and
operations of the organization.
Then I would like to thanks my internship adviser and supervisor Mr. Saleem Nawaz
for the valuable advice and support he has given me in writing of this report.
Executive Summary
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Internship Report submission is an essential requirement of MBA. It is important as course

subjects. For my internship I have chosen a Service industry. I have done my internship in service
industry ltd Gt Road Gujrat.
In this report I am going to discuss about products and services , all departments of industry, fields
of work, economical factor , pest analysis of industry, then I am going to write about my learning
and recommendations for industry.
I worked with lots of attention and motivation here and kept a deep eye on its operations and tried
to give my best on whatever I was given by my supervisors.
During my internship I have found that the essence of industry is to caring customers at your best
and solving their problems as soon as possible and provide them with better solutions and
recommendations.
Finally it concludes some of the recommendation for the industry on the basis of my observation at
work. It was a good learning and working experience that is going to add in my future professional
life.
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Table of
Contents
Contents Page No#
Chapter-l Introduction to Report
1.1 Background Of The Study 7

1.2 Purpose Of The Study 7
1.3 Nature Of The Study 7
1.4 Objectives Of The Study 7
1.5 Methodology Of Research 8
Chapter-2 Overview of the Organization
2.1 Nature of business 8

2.2 History Of service industry 10
2.3 Factories 10
2.4 International business 11
2.5 Reward honors and success 12
2.6 Product lines of service 12
2.7 Brand partnership 15
2.8 Franchising 15
2.9 Competitors 15
2.10 PEST Analysis 16
2.11 Contribution 18
2.12 Responsibilities 18
Chapter-3 Organization structure
3.1 Organizational hierarchy chart 20
3.2 Management of sil 21
3.3 Number of employees 21
3.4 Main office 22
3.5 Introduction to all departments 23
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3.6 Comments on the organization structure 28
Chapter-4 Internee work
4.1 Internship period 28
4.2 Internship Department 29
4.3 internship schedule 29
4.4 Supervisors 29
4.5 weekly time table 29
4.6 Detail description of internee’s department 33
4.7 Human resource department 34
4.8 Detail description of activities performed by internee 37
4.9 Detail description of activities performed by internee in HR department 37
4.10 HR information system 37
4.11 Summary of the learning 39
Chapter-5 Conclusions
5.1 summary of key conclusions 40
5.2 General observation about the sectors 40
5.3 Management style 40
5.4 Swot analysis 42
5.5 Recommendation’s 45
5.6 Reference’s 46
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Chapter No 1
Introduction to Report
1.1 Background of Study.
It is the partial requirement of university of Gujrat to do the internship and submit the report on
activities and learning we got from the organization, to the Faculty of Business of management and
Administrative Sciences for the degree of Bachelors of Business Administration. I am interested in
specialization in HRM, so I did internship in HR and IR Department.
1.2 Scope of the organization.
Service industry Limited is a large and well reputed organization in Pakistan. It also has well
established HR system and department. So, it was a good opportunity for me to involve in Human
Resource Department of a huge and well established industry and to know how a manage
workforce.
1.3 Purpose of the organization.
The main purpose of the study in hand is to gather the relevant information to compile internship
report on Service Industry Limited Gujrat and practical training about some operations of an
organization. My Aims of doing internship are:
To work practically in an organization. And correlate my class room knowledge with reality.
To develop interpersonal skills.
To get knowledge about the organizational environment.
To get awareness with the management work.
To acquire working experience for my future career.
To develop human and hardworking skills
1.4 Objectives of the organization.
Following are the objectives behind my Internship at SIL.
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To complete partial requirement for degree. It is our course to do 6 weeks internship in a

well reputed organization.
Learn the practical activities of HR department.
Get some field experience about job.
Check that how bookish knowledge implements in practical field. And what is the
difference between theory and practicality.
Enhance the confidence related to field.
Work with different background of people.
Develop managerial skills.
1.5 Methodology of the organization
I used both Primary and Secondary data collection methods to gather information for the
preparation of internship report.
 Primary
I collected the data from the employees of the department with the help of discussion. I used my
observations to learn activities. I converted my practical knowledge gain at workplace and
observed patterns into written form.
 Secondary
I also collected data from the website of Service Industry Limited, Annual Reports and magazines. I
used some other relevant websites as well.
Chapter No 2
Overview of the Organization
2.1. Nature of Business : Service is the leading manufacturer and retailer of footwear in
Pakistan. Service Industry is well known for its consumer products and its contribution to the
diversified Industrial growth of the country. Service Industries Limited is a flag ship company of the
Group. It operates two modern shoe factories. The two factories are producing the Following
products. All categories of leather footwear and sports shoes.
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Canvas shoes of Men, Women and Children.

Rubber Sandals and Slippers
Safety shoes and Footwear for defense force
Canvas shoes of Men, Women and Children.
Rubber Sandals and Slippers
Safety shoes and Footwear for defense force.
The company's registered brand name is 'SERVIS'. It is the largest exporter of footwear From
Pakistan and has maintained its top position. Service footwear is available Throughout Pakistan at
fixed price through a chain of 258 retail stores and 15 whole Sale depots run by Service Sales
Corporation Lahore (Pvt.) Ltd.
In addition to the company’s own retail stores, thousands of shoe dealers / stockiest are selling
Service Shoes in the country. Service has been a trend setter in footwear fashion in Pakistan.it
introduces colorful joggers for the first time in Pakistan in early eighties. Product innovation has
been an important part of Company's Marketing Strategy. New product range is offered twice a
year, at the beginning of summer and winter seasons.
According to Service.
“At the heart of all our endeavors lies the spirit of our countrymen. Servis and its roots are
grounded firmly in Pakistan and its people. We understand their needs, their lives and their
dreams. Sharing in their moments both big and small, Servis has been their companion in happiness
for over 50 years. And with our commitment to constant innovation and uncompromising quality,
we endeavor to delight our customers with the very best products and services”.
Groups of the organization.
Service Group is one of the most respected corporate citizens of the country and has a Rich heritage
spanning over half a century. Today the Group is Pakistan's largest Footwear manufacturer and
exporter with interests in wholesale and retail sectors. With a growing portfolio of brands and
nationwide network that touches millions of lives every day, Service is one of the leading brands in
the country. Followings firms are Included in Service Group ;
Service Industries Limited.
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Service Sales Corporation (Pvt.) Limited.

Shoe Planet (Pvt.) Limited.
2.2 History of the organization.
The Service Industries is a Public Limited Company Incorporated as a private limited company on
20th March 1957 in Pakistan under the Companies Act 1913 and converted in to public limited
company on 23rd September 1959, having its registered office located at Lahore.
The story of ‘Servis’ begins with a group of fresh, young and energetic friends who established
Service Industries more than 50 years ago. These young men, named Ch. Nazar Muhammad (Late),
Ch. Muhammad Hussain (Late) both from Gujrat district and Ch. Muhammad Saeed (Late) from
Gujranwala District, started business in 1941 at a small scale in Lahore. At that time, they were only
manufacturing handbags and some other sports goods.
In 1954, they installed a shoe manufacturing plant at industrial area Gulberg, Lahore. The industry
started manufacturing various types of shoes. Later management shifted the factory from Lahore to
Gujrat. The organization was then built up in a most organized and scientific manner. The company
had opened its own whole sale and retail shops all over the country, enlacing the consumers to buy
shoes at fixed prices which were a new trend at that time. Service Sales Corporation is the Group’s
marketing company established in 1959. Today, the production side of the company has flourished
into Service Industries Limited (SIL) which has world-class shoes, tyres, tubes, and rubber
production facilities in Gujrat and Muridke. SIL is also the leading exporter of footwear. Service
Sales Corporation (Pvt.) Ltd. (SSC) is today Pakistan’s leading footwear retailer which is also
diversifying into other businesses.
2.3 Factories of industry.
At present the company has the shoe manufacturing factories at GUJRAT and MURIDKE. The Gujrat
factory was set up in 1964 and Muridke factory commenced production in 1989. The Gujrat
complex consists of four manufacturing units whereas the Muridke complex hosts three production
units. The wide range of products manufactured includes Leather footwear, Textile, Cycle,
Motorcycle & small car tyres/tubes, Respiratory Anti Gas masks, Medical syringes and water
purifiers. There are four factories operating at Gujrat. These are:
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Leather Shoe Factory

Cycle Tyre & Tube Factory
Motorcycle Tyre & Tube Factory
RAG Division
The factory has highly sophisticated test laboratory manned by qualified and trained personnel. It
is here that the further products are developed & tested thus ensuring the success of the company.
Leather Shoe Factory and MCTT are ISO 9001 certified where as other companies are under
process. Each factory comprises of about five hundred to thousand workers depending upon the
workloads. The factory’s peak season starts from September to April. During this period, the factory
hires extra workers and lays them off after the period once the production is normal.
2.4. International Business.
Servis has not only captured local market but also exporting its products internationally.SIL is well
recognized in domestic and international market because of its quality products and innovation. It
is serving its foreign customers since 25 years. They design products according to the customer’s
choice. Servis technical experts regular attend formal trainings at internationally recognized design
schools. Computer aided design and manufacturing tools combined with the best practices at par
with global standards are used. With a major focus on European market we follow all the
prerequisites of EU standards.
The major clients of footwear with major brands are as follow
U. K.
Germany
Denmark
Holland
France
Italy
With their rich experience in exports, Servis is now moving towards retailing globally. They have
started establishing brand network in UAE, Qatar & KSA (Kingdom of Saudi Arabia). Our brands are
available at leading hyper marts like Carrefour, LuLu and K.M Stores in Dubai. Our highly motivated
team is exploring international frontiers aiming to make ‘Servis’ a globally acclaimed brand.
2.5 Reward honors and Success.
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Service Industries Limited (SIL) is a public limited company listed in Karachi and Lahore stock
exchanges. It is purely engaged in the manufacturing and sale of footwear, tyre tube and technical
rubber products. Company has celebrated its 50 years of great success. Now it is leading footwear
brand and retailer in Pakistan. The Company started its journey single retail store and now has
more than 400 outlets all over Pakistan and progressing internationally. It exports in Brands in
Europe, Middle East and many other countries.
It is a great source of pride for servis that Service Sales Corporation has been nominated Emerging
Market Retailer of the Year Award by the World Retail Congress. It is one of the most esteemed
Awards for any Business. This is a global level competition, with major retailers from all over the
world vying for this honor. SSC is the only Pakistani company to be short-listed in any category.
Servis has achieved the Brand of the year award in 2008. In domestic market Service offers its
unique range of polyurethane shoes, which no competitor has equaled or excelled. Service sports
shoes are the most popular brand in the market.
The company has been awarded several trophies of awards as an acknowledgement of its pure
hard work of dedicated efforts. Servis is the largest footwear exporter of the Pakistan. It has won
FPCCI trophy for best export performance six times. Product innovation is the most important
element in company’s marketing strategy.
The govt. appreciated the efforts of the company, for the first time in 1968 when it awarded the
President’s Export Trophy Class I. Since then, the company is the lancets Exporter of manufactured
articles; Leather, canvas shoes. Service has been a trend setter in footwear fashion in Pakistan. It
introduced colorful joggers for the first time in Pakistan in early eighties.
2.6 Product lines of Service.
Two major product lines of Servis are
Footwear
Tyres and Tube
Footwear Products.
Service is continuing its journey on the road to ‘feel good’ by connecting three generations in the
thread of happiness. Service Sales Corporation is responsible for marketing the footwear products
in local market. Servis is producing variety of footwear.
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Following are its registered Brands in this product line.
DON CARLOS.
Don Carlos is the first men’s mega brand in Pakistan. It is the men’s style leader in the footwear
industry. The brand features excellent craftsmanship and unique designs with hand-crafted details
and cutting-edge quality. It includes casual and dress shoes along with sandals.
CHEETAH.
Cheetah is Pakistan’s leading sports and performance footwear brand. It has come to symbolize the
sportsman’s spirit and passion having no parallel on the ground. The brand offers a variety of
sports shoes including Cricket, Football, Tennis, Hiking, Outdoor and Basketball. The brand also
includes sport and casual shoes for women a well. It known for its durability and comfort and has
won the brand winning award in 2008.
SOUL COLLECTION.
The brand is casual fashion footwear for women. The product range covers shoes for formal, casual,
and party wear. Soul Collection is based on trendy, fashionable and affordable ladies footwear. It is
for ladies who prefer graceful appearance and to look beautiful and stylish.
CALZA.
Calza is a cultural brand of Pakistan. It is a brand for those men who accepts challenges of everyday
life with a smile; motivated for more, but doesn’t forget their background. Calza product range
contains affordable slippers, sandals and shoes for varying weather conditions, but mostly used in
summer.
LIZA.
Liza is the most acknowledged women’s footwear brand in Pakistan. Basically it’s a casual and a
comfort wear shoe, for different occasions and moods of a woman with a happening lifestyle. The
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product range comprises slippers, sandals, and shoes. It is lightweight, comfortable and stylish
brand for smart look.
SKOOZ.
It is boys and girls footwear range specially made for school purpose. These are very light weight
and comfortable.
TOZ
TOZ is a brand for Kids that brings fun in their world. It includes shoes for boys and girls with
animated colors and attractive styling. TOZ product line contains verity of chapels, sandals and
close shoes for kids. It requires extra care for ensuring comfort, fit and safety in product design.
Tire and Tubes.
Service has been the pioneer in tires & tubes manufacturing in Pakistan. At present Service is
market leader in bicycle tires & tubes and hold solid share of motorcycle tires & tubes market.
Major supplier of these products to Japanese motorcycles Manufacturers like HONDA, YAMAHA,
SUZUKI, and other local motorcycle assemblers In Pakistan. The major brands of Tire and tube for
auto and bicycle are following.
Long Life (Auto and Bicycle)
Long Life Load (Bicycle)
Cheetah (Bicycle)
Cheetah Plus (Auto and Bicycle)
Hi-Speed (Bicycle)
Super star (Bicycle)
Racer (Bicycle)
Golden Star (Bicycle)
BMX Silver (Bicycle)
Super Trail (Auto)
Other products
Following are the some other products being produced at service industries Limited
Gujarat.
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IV Tube (Surgical)
Gas Mask (Defense)
Auto Parts (Auto)
Hand Grenade Body (Defense)
Mine Body (Defense)
Tank Track Pad (Defense)
Bough wheel (Defense)
Footwear for Defense Forces (Defense)
2.7 Brand Partnership.
Service is associated with leading international and national footwear brands, and feel proud of it.
The availability of these brands at retail stores of Service provides more choice to customers and
explores opportunities for company.
Nike
Hush Puppies
Pierre Cardin (Paris)
Urban sole
Caterpillar (CAT)
ECCO
2.8 Franchising.
According to Service entrepreneurship is an economic driving force. So they create ne

Opportunities for the business community by franchising, Service helped local Entrepreneurs to
grow and succeed. The Service Franchise Program gives entrepreneurs The opportunity to be
partner with the Service and begin their own business under the Service name.
2.9 Competitors.
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The main competitor of ‘SERVIS’ is ‘BATA’. Bata is a Multinational company operating in more than
70 countries, engaged in manufacturing and retailing of shoes. Global presence of company is its
strength. Many potential competitors of Servis are following ,
Brogan
Starlet
English Shoes
Hush Puppies
Milli Shoes
Hang Tan
Slazenger
Metro Shoes
Stylo Shoes
2.10 PEST Analysis.

The factors that are beyond the controls of the company are called the PEST analysis. These are the
macro environment factors that externally effect the organization that’s why they are also called the
external factors. These are the political, economic, social and the technology factors. These are
discussed below.
Political Factors.
The political situation of Pakistan is not satisfactory. Due to the rapid change in the Government
every government sets its own new trade policies. Following are the effects Of political system on
service.
High taxation on growing industries like Service.
Employment practices, Unions, Associations are very challenging.
Political Interference and harassment leave no independence in work.
Government’s policy on the economy
Change in complexion and composition of Legislatures
Terrorism.
Economic Factors.
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The economic condition of Pakistan can also affect the foreign investors increasing inflation rate
make the cost of production high and thus reduce the profit margin of the investor. But now the
economic conditions are getting better. Following are some Economic factors.
Labor costs
Business cycle stage (e.g. prosperity, recession, recovery)
Exchange Rate Mechanism
Inflation rate
Interest rates
Efficiency of financial markets
Economic growth rate
Infrastructure quality
Skill level of workforce
Heavy operating cost occurs in daily working.
Staff Cost is very heavy
Social-Cultural Factors.
The change in the lifestyle of the people affects the growing demand of the footwear products. The
change in the lifestyle and needs in different demographics also affect the demand of the customers.
Following are the Social and cultural issues faced by service .
Changing Life Style
Adequate empowerment
Social culture (gender roles, etc.)
Demographics
Joint living and nuclear families
Different Age Groups
Entrepreneurial spirit
Class structure
Reach of the media to the population
Cultural restrictions to save the money
Declining education and work ethics
Inadequate accountability
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Technological Factors.
Technological advancement in all the sectors of the country has changed the entire socio economic
environment. The technology can cause tremendous change in quality and quantity of products and
this effect the market position of company. But unfortunately Service industry has less focus toward
technology.
Inadequate computer facilities.
Technology's impact on product offering
Lack of networking facilities
Online selling network
Impact on cost structure
Inadequate communication infrastructure
Legal Environment.
Labor Law is the basic legality imposed by the government. Service industry limited is a legal public
limited company. It is fulfilling the entire legal requirement for becoming public limited company. It
is also satisfying all the legal requirements of workers e.g. all the workers are associated with social
security and they are getting every benefit which is legally required b Government of Pakistan.
Following are the legal concerns:
Restrain on import material
Quota polices
Restrain on export
2.11 Contribution of organization.

SIL is contributing a lot of toward economic development. Service factory in Gujarat remove the
unemployment in Gujarat and other cities providing jobs also improve the living style of peoples. It
is providing jobs to 6000 people. Due to increase the revenue of industries contribute to economic
development. Service industries export its main head of generating revenue. Service also pay
healthy amount of tax to the government every year. Its provides internship opportunity to number
of student throughout the session. Service is also contributing to social development.
2.12 Corporate Social Responsibility.
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Corporate Social Responsibility (CSR) is the commitment of corporate entity to participate in

economic and social development of its employees and society. The goal of CSR at Service
Industries Limited is to hold responsibility for its actions and promote a positive impact through its
activities on the environment, consumers, employees, communities, stakeholders and all other
members of public sphere. SIL Practices CSR through the followings :
Occupational Safety and Health
Environmental Protection Measures
Energy Conservation
Flood Relief Operations
Welfare of Under Privilege Class
Consumer Protection Measures
Employment of Special Person
Business Ethics and Anti-Corruption Measures
Contribution to National Exchequer
Contribution to community welfare, charities, and causes
Free shoes
Sponsorships
Donations
“Share Happiness program” with collaboration of Shaukat Khanum Memorial
Cancer Hospital & Research Center.
Chapter No 3 Organizational structure
The entire organizational authority is represented with the help of Organizational Chart,
which is headed by a Resident Director. The management structure of SIL is as follow.
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3.1 Organizational Hierarchy Chart

Resident Director
General Manager
Manager Manager Manager Manager Manager Chief &

Account Costing I.T Procurement H.R Security staff
Chief Technical Manager Chief Engineering Support
Manager Industrial Engineering Manager Industrial Relation
Manager Warehouse tyre Manager Ware House Footwear
Factory Manager Tyre Factory Manager Rag Factory Manager

& Tube Division Division Footwear Division
M.C.T.T C.T.T LSF P.U

M.Technology Production
support Manager
Planning Planning
Manager Manager
Production Production Production Production

Manager Manager Manager Manager
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3.2. Management of SIL.
The visionary leadership and hardworking management team has led SIL to hold this top position
in the business arena. The Management comprises of
Chairman: Mr. Ahmad Javed
CEO: Mr. Omar Saeed
Management Team
Mr. Ghulam Muhammad (GM SIL Gujrat Factory)

Mr. Adnan Wasal (GM SIL Muridke Factory)
Mr. Jawwad Faisal (Chief Commercial Officer)
Mr. Sohail Chaudhry (GM Domestic Sales)
Mr. Muhammad Usman Amjad (Chief Financial Officer)
Mr. Hassan Ehsan (Head of Exports)
Mr. Rao Humayun Suleman (Head of Human Resource)
3.3 Number of Employees
Company was started the operations with few numbers of employees. Now it become group of
industry and accounted in large organizations of Pakistan. It currently employs close to 9000
people in its following companies.
Service Industries Ltd

Service Sales Corporation (Pvt.) Ltd.
Service aid Pharmacy (Pvt.) Ltd.
Service Industries Ltd. is operating number of business but it has two shoe factories, head office in
Lahore and branch office in Karachi. The total numbers of employees related to footwear division
are more than 8,000 out of which more than 5,000 are working in Gujrat factory and about three
thousand at Muridkey factory and reaming at head office and branch office. The Gujrat factory
further divided in to three portions first is footwear second is tyre and third is RAG division. The
employee’s ratio among these is 55%, 35% and 10% respectively.
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3.4 Main Offices.
The Service factories have their Head Office at Lahore. Their Finance, sales and marketing
departments are also working at head office. Following are its main offices.
Service Industries Limited

Head Office:
Service Industries Limited

Gulberg, Lahore, Pakistan
Factories.
G T Road, Gujrat.
Sheikhupura Road, Muridke, Pakistan.

Head Office:
Gulberg, Lahore, Pakistan.
Product Development Center

Office No. 204, Siddiq Trade Center
Gulberg, Lahore, PAKISTAN
Shoe Planet Private Limited
Corporate Office Shoe Planet,

Servis House, Gulberg, Lahore, Pakistan.
Servics aid Pharmacy
Servaid Pharmacy (Pvt.) Ltd.

6-D EFU House, Gulberg, Lahore, Pakistan.
UAE Office
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Service Sales Corporation

Murshad Bazar, Diera,
Dubai
3.5. Introduction all Departments.
Service has divided its departments according to functions. Each department is responsible to
handle different tasks. It has number of employees being headed by a department’s head, which is
mostly a manager. The departments are inter-related to each other. Thus the performance of one
sector affects the activity of others. Managers have authority, so they responsible for group
performance. Following is the list of departments working at Service Gujrat
1. Human Resource Department.
The H.R department plays vital role in the prosperity of the organization. In S.I.L Gujrat the H.R
develop job descriptions and Organizational chart and define responsibilities and authorities of the
employees who manage, perform and verify their work accordingly. The HR department is
responsible to provide the man power to the all other departments. This department receives
demand of the employees from the department heads where needs the employees. Then H.R
officials evaluate the job with the head of department and after approval by the G.M the H.R
assistant manager appoint the person.
2. Industrial Relation Department.
This department maintains the record of workers like HR Department. In the Service industries Ltd.
Gujrat record of staff is prepare and maintains by H.R and workers record is maintain by IR. This
department arranges the classes of newly appointed work in the training school. Three employees
are working in this department leading by a Manager. It takes necessary Disciplinary Action against
complaints to settle down the disputes and differences. It maintains good relations among
employer and workers.
3. Production Department.
It involves the process of producing the product. In manufacturing concern the largest and most
important department is production department. The production department is divided into
following departments according to their product and brands they produce and operations they
perform
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Leather Shoe Factory.
Shoe Factory (LSF) is concern with the production of footwear. It is headed by the Factory manager.
Further this department comprises several departments and sub departments. In Leather shoe
factory main departments are Lasting and PU. In lasting departments assemblies lines produce
sandals, chapples and children shoes and in P.U department automatic direct injections machines
are used and it made close supports shoes. Other departments included in LSF are :
Planning
Upper Cutting
Upper Closing
Assembly
Lasting
P.U
Sole making
Tyre & Tube Department.
The Tyre and Tube Department produces tyres and tubes. It is also controlled and managed by
Factory Manager. MCTT and CTT are its two main departments. It’s is tough for workers to work in
these departments. So the turnover rate is high. Following are its sub departments.
Planning
Motorcycle Tyre Making
Bicycle Tyre Making
Motorcycle Tube Making
Bicycle Tube Making
4. Account & Finance.

At S.I.L Gujrat one manger along with the deputy manager and assistant manager is leading the
accounts department. Double entry book keeping system is being used by the company. The E.R.P
system is being used to run functions smoothly. This department is divided in to two sections. One
section is purely accounts in nature while other is dealing with wages and salaries issues. This
department deal with wages, salaries, provident fund, budgets, bill verification, payments A/P,
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receipts A/R, pensions loans day-today expenses and accounts management. The wages to the
workers are paid fortnightly while salaries are paid monthly.
5. I.T Department.
I.T department is working as the system support department for all the other departments so that
they can perform their activities efficiently and efficiently. I.T department of the S.I.L Gujrat is
responsible to manage all the activities relating to computer systems and database. Basically there
is numerous motivation of implementing management information system. This system should be
capable to provide the necessary data for decision making immediately to top management,
managers and front line managers.
6. Costing Department.
Costing department performing very important function it allocate the materials and their
quantities to be required for the bulk production and prepare the cost sheet of each article. It is
divided in to two sections.
Costing Footwear
Costing Tyre Division
Department receives the orders from planning department raise bill of material that Includes how
much material to be required to produce the order and how much value it carries. It works on the
basis of specifications received from model room and standard rates of material received form
material management.
7. Material Management.
Material management perform vital role in the organization this department made of all type of
purchases. Department is divided in two segment local and foreign purchases separately. Local
department further divided in to 6 sections that include Leather, Packing, chemical, synthetic,
Grinderies and Technical equipment’s. Moreover working on inventory management and arrange
the material timely is the key responsibility of this department. Manager of material management is
responsible to ensure the delivery in time and manage the raw material inventory level stable.
Whole production is depending on it. Manager of material management is responsible to controlling
various sub departments which are reporting to him that are
8. Procurement Department.
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Procurement department raise the purchase order on the basis of bill of material that receive from
costing department and made all adjustment of material to avoid dead stock. Department establish
and maintain relations with suppliers and ensure them to delivery within the lead time. Lead time
for local purchase is 40 days and for import are 3-months.
Raw material Receiving Room
The receiving room receives and inspects the material to make sure that the material is according
to documents enclosed which is called delivery challan. It only ensure the quantity and not quality.
Raw material Stores.
Stores are built in the organization to hold the stocks and for safety of material. Material is lying in
the stores is very organized manners along with their bin card and computer codes. The stores
include chemical store, technical store, leather store, packing store, synthetic store, grindery store,
technical store and sole store. Stores receive the materials from the receiving room .
Finish Goods Warehouse.
The shoes which are manufactured in the production hall are sent to the finished goods godowns,
where they are stored until they are dispatched to its destination there are four stores for the
finished goods which are retail store, wholesale, export godown and MCTT and CTT godown.
9. Industrial Engineering.
It is new department exist recently in service Gujrat. Purpose to create this department is to
measure and improve the output and operational efficiency of the production unit. To check the
discrepancies in production hall i.e. in plant or worker output if any found then try to remove it. So
that productions not suffer and product can be produce with their full capacity. It has two sub
departments
Footwear
Tyre & Tubes
10. Engineering Support.
It is supporting department chief engineer heads this department with number of engineer and
technicians. This department supporting in term of
FAMS
Maintenance of Tyre and Footwear section

It comprises Electronics and Electrical division
To monitor and controlling the compressor work efficiency
To monitor and controlling the Boiler work efficiency
Power house working
Maintenance of various types of moulds which is used for production
Checking and controlling carpentry section.
This department is responsible to maintain the all factory asset running smoothly if undertakes
preplan maintenance of all the machinery after the specified period. Each department who owns
machinery is designated with a team of engineer and technician who keep the machine running.
11. Technical Support.
Chief Technical Manager is the head of this department. All material that includes process of
chemicals is control by this department. It includes
Raw Rubber processing
Main Laboratories
P.V.C Molding and pressing
There are two laboratories at SIL Gujrat one for shoe division called main laboratory other for tyre
division. There are number of qualified technician are sporting him. The laboratory inspects the
incoming material which required lab test that they are free from band chemical and recording to
their specification
12. Quality Assurance Department.

Quality assurance manager is appointed to check out the qualities matters and responsible to
deliver the goods to finish godowns to avoid end customer complaints and to goodwill for the
company. It is duty of Quality assurance manager look after the claim goods. This department
receives these shoes and makes report of its defects and sends to the relevant persons to check
whether the claim is justified or unjustified The company ensures that its quality policy is
understood, implemented and maintained at all levels of the organization to guarantee maximum
benefits and achievements in the shortest possible time.
13. Security.
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In the S.I.L Gujrat the security department is responsible to keep the law and order inside the
factory. They are responsible to handle any misconduct and to keep the eye on the workers to stop
theft. This department is being run by the retried major in a much arranged manners. The security
staff is appointed at gates and other important places inside the factory. They are responsible to
check the vehicles and coming persons. Now automatic security system is installed in the factory
close circuits cameras are fixed to check out activities inside the factory.
3.6 Comments on the Organizational Structure.
The structure of service industry limited Gujrat is functional. Hierarchy of each department is
defined according to need of organization. It has large number of departments in which positions
are grouped according to their main functional (or specialized) area. There are very few cases at SIL
Gujrat where two or more department are being headed by a single person like canteen and shoe
division. Typical functional form of organization has several major advantages that the service is
enjoying that are.
In-depth development of expertise is encouraged.
Employees have clear career paths within their specified function.
Resources are used more efficiently.
Economies of scale may be possible because of specialized people and equipment.
Intradepartmental coordination is facilitated and it improves efficiency.
Specialized technical competencies may be developed and may constitute a competitive
advantage.
There is a long chain of command, each chain member having one or more subordinates there are
large number of level like resident director, general manager, managers, Assistant managers,
executives, staff, supervisor, and workers. A very short spans of control each member having. Every
manager at SIL is trying to keep most of the authority in his own hands; they are not willing to
delegate these powers to the subordinates and or at continuous try to increase their power by
holding maximum resources. They also keep the key decisions at their own and do not interested to
share the key matters with team members.
Chapter no 4
Internee work
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4.1. Internship Period.
My internship period at Service industry limited was from 15 july 2013 to 22 August 2013. During
this period of six weeks I focused on my work and tried to learn as much as possible.
4.2 Internship Departments.
The following are the departments where I worked as an internee and experienced a goodtime with
the Servis employees.
Industrial Relation Department

Human Resource Department
4.3. Internship Schedule.
I spend three weeks in Industrial Relation Department and three weeks in Human Resource
Department. The HR and IR departments work side by side and their activities are interlinked with
each other. But the difference is that IR department performs most of the manual work and HR
works on software and Database. Usually activities are started by the IR and after manual work
they are shifted to the HR department. But nevertheless HR department has some broad functions
as well.
4.4. Supervisors.
During three weeks spend in IR department I worked with three different supervisors.
Mr. Ghulam Shabbir Bajwa (Assistant Manager IR department)

Mr. Muhammad Siddique
Mr. Arshad Mehmood
In HR department my supervisors were
Mr. Khurrum Murtaza
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Mr. Hafiz Muhammad Arshad
4.5. Weekly Time Table.
Following was the schedule or time table of mine at workplace, which contains the
summary of my activities and task performed.
1st Week:
Supervisor name: Signature: ______
IR department
Monday I was introduced by the staff, and Mr. Ghulam Shabbir
15 July 2013 Bajwa gave me brief overview of department & its function.
Tuesday Information and Instructions were given to me about

16 July 2013 recruitment forms and I learnt how to fill them.
Wednesday I fill up the recruitment form for new workers and issued
17 July 2013 them these forms after validating all the requirement.
Thursday After having the instructions of medical form, I issued them

18 July 2013 and gave direction to worker about their medical.
Friday I made the list of employees eligible for old age employees’
19 July2013 benefits as per instructions of my supervisor.
2nd Week:
Supervisor name: Signature: _____
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IR department
Monday I did posting on long roll. And made bundles of form to
22 July 2013 keep theme save.
Tuesday Received recruitment form from new worker and made

23 July 2013 sure that they are complete as I was instructed.
Wednesday Made the list of all employees holding social security card
24 July 2013 for their revalidation.
Thursday i Made the files of new employees with another internee.

25 July 2013 And did posting on nominal register.
Friday Managed and arranged the files of workers according to
26 July 2013 their serial number.
3rd
Week:
IR department
Monday I learnt about charge sheet, and wrote the charge sheets
29 July 2013 against the misconduct of worker. And collected the charge
sheets, previously issued and
awaited for the answers, from the concerning department.
Tuesday My supervisor explained me how to fill transfer slip and
30 July 2013 where these slips are moved for necessary further actions.
Then I was asked to make some transfer slip.
Wednesday I was instructed about making ten days’ notice and second
31 July 2013 showcase notice.
Thursday Difference between termination and dismiss was illustrated

1st August 2013 to me with different condition.
Friday I was absent.

2nd August 2013
4rth Week:
HR department
FAMS
Monday Labor day.

5th August 2013
Tuesday I learnt how to use Smart Term and HRIS

6th August 2013
Wednesday I was instructed about entering the personal data of new

7th August 2013 employee in smart term &HRIS.. Then I did practice .
Thursday I entered the data of new workers in Database. And

8th August 2013 made probationers of new hires.
Friday My internee colleague told me how to approve leaves.

9th August 2013 And I approved leaves.
5th Week:
HR department
Monday Eid holiday

12th August 2013
Tuesday Eid holiday

13 August 2013
Wednesday Eid holiday

14th August 2013
Thursday I was absent.

15th August 2013
Friday I learned how to prepare daily attendance report. Then I

16th August 2013 made daily attendance report with hrlp of another
internee.
6th Week:
FAMS
HR Department
Monday Independence day
19th August 2013
Tuesday I updated the Status of employees who transferred or left

20th August 2013 the organization.
Wednesday I updated the Status of employees who transferred or left

21st August 2013 the organization.
Thursday I made roasters, helped a new internee about the works of

22nd August 2013 HR department.
Friday I was Absent.

23rd August 2013
I performed multiple tasks during my internship period; the timetable contains the major portion of
my daily activities.
4.6 Detail description of Internee’s Departments
Industrial Relation Department
Industrial relation is the department which regulates the relation between worker and the
employer. This department is found in big labor intensive organizations. Its major function is the
regulation of relations between employer and workmen, by avoidance and settlement of any
differences or disputes arising between them. Industrial Relation is one of the most important and
beneficiary ingredient for successful industry and it is the part and parcel of the management.
Functions of Industrial Relation Department.
IR performs two types of major functions for any organization.
Within the organization for the benefits of workers

Outside the organization, not only for the welfare of workers but also for the goodwill.
Within the organization IR department perform Functions for regulation of relations between the
employer and workmen after written agreement between both legal parties.
FAMS
Ticket allotment
As per recruitment every worker is allotted with ticket (token no), who appear before IR Para staff,
his personnel file is prepared along with long roll which must be presented for the proceeding in
favor or against the worker.
Settlement of workers files

IR department make and update the file of every worker that may easily be used in favor of worker
while he/she apply for following:
For gaining help from management

As a special case for re-employment
For omitting or forgiving one month notice
Benefits gaining from social security institute
For issuance of social security medical card
Provide Benefit to worker

IR department work for employees to facilitate them with different benefits, with collaboration of
external bodies. The communications with external bodies on these issues is done by IR
department. These benefits include.
Death grant to the deceased legal heirs

Scholarships to children of workers, getting education from colleges or
universities
Marriage grant for those workers whose daughters are getting married
Traveling fairs
Medical leaves and treatment
Administrative work of IR department.

IR department also perform Administrative work as well. Such as
IR attends all layoffs.

Approval of demand as per approved strength
Verify and attest for workers
Appointed as a duty manager Sunday working or gazette holiday
Operate complained box
Attained phone calls during working hours
Importance of IR department
FAMS
IR department is a pain killer in any organization; it provides mental relief to both workers and
management. It is no doubt; in the absence of this department no industry can run its business
effectively. Because if the workers have negative thoughts about the organization, it cannot produce
the best brands and more production.
4.7 Human Resource Department
Human Resource Department manages the workforce of any organization. It is the most tough task
to manage human rather than managing any resource else. The HR department acts like a bridge
between the organization staff and the top management. The functions of HR department are: to
attract, hire and retain the workforce of sufficient quantity and quality, organize duties and profiles
of each and every personnel, develop welfare policies, monitor and improve efficiency of the staff,
solving the problems of staff, payroll management, ensure training of new personnel and
taking care of Legal Requirements like Labor Law, Factories Act etc.
Functions of HR Department.
Primary objective of this department is to provide and maintain Human Resources of requisite
competency. It also works to complete business effecting needs of the company. HR department is
also liable for HR policies that are matched with the business objectives. It is responsibility provide
good working environment to employees and resolve conflicts among employees. Following are the
major functions HR department is playing in Service industry limited .
Organization strategy
The HR department develops the human resource planning for assessment of current staff available
and forecast the future demand of workforce needed. They make staffing strategies and suggest the
top management that how human capital affects organizational success. It works to improve the
KSAOs of company's bottom line managers and workers. Thus HR strategic management
participates in corporate.
Recruitment.
FAMS
The HR department recruits both the workers and staff. The recruitment process starts with the
placement of demand by departments. Mostly recruitment of workers and lower level staff is done
internally and references are used. But for the posts of upper level staff and managers, news paper
and companies website is used to display ads of jobs. They also consider the relevant available CVs
as well. They also can fire the employee for bad performance .
Selection.
They select the employees according to the organization’s workforce need. There is a well defined,
valid and consistent criterion for selection. For worker eight days trial period and medical fitness is
required to be selected. And upper level posts relevant screening tests and interviews are
conducted for final selection.
Employee management.
After the selection of new employees the HR department record, manage and update the data in
smart term and human resource information system. All the office work in hr department is done
on these databases. It also makes the file of top level posts and keep updated them until they are
transferred to dead files.
Job Evaluation
The major duty of HR department includes evaluating different jobs according to their ranks,
positions, tasks, salaries etc. with respect to their value and worth to the organization. HR
department is responsible for listing out the general tasks or functions of every job. Typically, it
also includes describing the position and his immediate supervisor whom he has to report.
Compensation structure
The HR department is responsible for compensation structures to set and maintain company wages
competitive with other businesses that are located in same area, or fall in the same industry or
requires similar skills. They conduct extensive surveys about wages and salaries to maintain
compensation costs in line with the organization's current financial status and anticipated revenue .
FAMS
Reward Management.
Beside Salary and Wages, HR also provide some rewards such as Health Insurance,
Screening.
A large pool of CVs is collected. From that pool only six to seven CVs are considered. And they are
selected on the basis of:
Merit
Name of Universities
Work experience
Performance of employee (if selected through internal recruitment)
Reference
When 6 or 7 CVs are selected then HRM call the applicants for test and interviewing.
4.8 Details description of Activities performed by Internee .
IR Department.
I performed following tasks in IR department.
Posting.
Posting is the process of transferring data of new hired worker on the nominal roll register (long
Roll). This data is dragged from the recruitment form of the workers. Every long rout contains the
record of thousand workers.
Disciplinary Actions taken against the complains.

Warning letter.
Charge Sheet.
Suspension.
Termination.
Dismiss.
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4.9 Detail of Activities performed by Internee in HR department.
Majority of activities I performed in HR department.
Approval of Leaves.
Personal data entry.
Employee status Updating.
Employees Roster.
4.10 Human Resources Information System.
HRIS is the software that is used in most HR departments to perform the activities of employee
management. It is used for data entry, data management, data tracking as it is needed by the
department, and payroll management. It works with the support of Database. Every organization
has different type of HRIS according to their need. The HRIS being used in Service Industry contains
most of the function. But following are the some functions on which I worked during my internship.
Personal management.
Personal.
In Personal we enter the personal data of new employees. This task need keen focus because it is
difficult to alter wrong entry, specially the entry of Date of Joining. When the data is entered we say
the employee account is activated.
Employee status.
By using this option we update the record of employee. Employee status is updated when he is
transferred to another department or when he leaves the industry.
Employee Schedule.
Employee schedule is managed with these options. In schedules there are options of roster feeding
and editing. Group roster are also there but I did not worked on it.
Leaves.
FAMS
All type of Leaves are recorded and approved in this option. When Leave application is
received first leave request is filled then it is approved.
Leave request form

Leaves Approval
Attendance.
Manual Attendance
In manual attendance we record the attendance of employee manually if there is
problem in time machine
Attendance view
We can view the attendance record of a particular employee by using this option
Reports
Every kind of reports about employees and departments can be generated. I used
Following reports related options.
Overtime
Leaves
Employee schedule
4.11 Summary of the Learning.
The internship program was very helpful for me as for as learning is concern. I got many
experiences that contributed in my learning. I learnt variety of skills and qualifications as well. I
learn how to behave with workers in different situation.
The interaction with employees should be friendly, so that employee can feel comfortable while
sharing his problems. Give respect to your workers because they are the ultimate producers of the
product. When workers are satisfied then they are loyal with the organization. Organization’s
success depends on the devotion of the workers. If you are unable to keep your employees satisfied
then it is not productive for the organizations.
FAMS
Another skill I have learnt is the adaptation. The process of adjustment is very tough. I observed the
smoothness works are being done in the departments and the Integration of activities with each
other.. I have also faced some hard time during my internship which helped me to be responsive
and strong.
The important skill that I gained is the skill of management. I learned that how to manage different
kind of activities, and workers and how to resolve their queries in order to keep them satisfied. I
also learned in different situations which disciplinary actions can be taken. I deeply observed the
hiring process of the organizations which helped me to understand the organizational point of view
about recruitment and selection.
Chapter no 5
Conclusions
5.1. Summary of Key Conclusions.
Internship is very important element in our MBA course. It is imperative for every student of
Business to have some practical knowledge; we cannot rely only on books to be a Good
Businessman. Internship not only increases our knowledge but also play a vital role for having job
in any organization. It is counted as experience of field work. It enables us to face hard time because
many of us struggle for their internship, especially when we go for finding the organization of your
interest. Internship provides us chance to create links with professional people.
5.2 General Observations about the Sector.
My observation about the company’s environment, working, system, and staff is as
Follow.
The security system is very alert and strong in service industry.

They are facilitating their employees very well. They have already done a lot of
for their workers.
Management is very supportive but the lower level staff is no helpful.
FAMS
The coordination between departments is very good.

There is no compromise on price and quality of products.
HR department is doing very well.
They utilizing their workers efficiently to cut down their cost.
There are very strict rules of company for their employees.
5.3. Management Style.
Managers handle an internal environment that is commonly called an organization. Here they
perform actions that are significant to the success of the organizations. These are called managerial
functions relating to the desired outcomes of managerial action. Following are the managerial
functions of Servis Company
Planning.
They do both long term planning and short term planning to get their corresponding outcome or
profit. They forecast their future conditions, opportunities and problems. Their planning process
involves following steps
Forecast the demand in market
Finalize their investment
Evaluate the sale margin
Feed back
Organizing.
They have centralized organizational structure but quickly pass out their decisions to grass root
level. They have fixed employees for a particular job for getting job specialization. They divide the
order into small plans and distribute the planning sheet to the different departments. Material date
is confirmed before time. They have very strong communication pattern and network. Meeting are
occurs on regular basis. Sometimes emergency meetings are called in conflict situation. Mostly their
conflicts are occurring in production, planning and purchase departments. These conflicts are
resolved in emergency held meetings.
Leading.
FAMS
Servis have very effective leadership which involves managing people and the work through the
means of motivation. They MOTIVATE employees
Provide security and insurance
Promotion
Provide working environment
Better hygienic conditions
Free medical facility
Free education for their Children
Cheap food facility at canteen
Commission (over time)
Controlling.
There are certain performances standards for evaluating results. There is strong culture of making
records and reports which tells about the progress of the company. So, they use these reports for
comparing their performance. Corrective actions are taken to regulate operations, remove
deficiencies and improve performance. There is a helping department which oversees the activities
of all the departments. If any wrong action occurs it take notice and provide help about the issue.
There are suggestion boxes for the employee. These suggestions are noticed on weekly basis.
5.4 SWOT Analysis.
The SWOT analysis consists of analyzing organizational strengths and weaknesses and its
environmental opportunities and threat. It helps to identify a strategic niche that the organization
might exploit. SWOT analysis of SIL is as follows.
Strength.
Product development: Company’s main strength is Product development. Our in-house

team of shoe designers’ work closely with the customer to develop customized designs in
accordance with their needs.
FAMS
Online System: SIL has got a well reputed on -line system in most of its branches.
Strong Security System: Service industry limited has a strong security system.
Efficient Procurement department: Procurement department is working very efficiently

in transferring the inputs into outputs.
Stable Growth: SIL has stable growth for paying its debts since its emergence.
Quick Response Time: Very important aspect of SIL is its fast services. Everything goes
very quickly. They respond the customers very quickly.
Adequate financial resources: The Service group has adequate financial resources to meet
their requirements
Quality Management: Because of its quality management, marketing, innovation in

products and services they have established a good reputation in the industry.
Employee Benefits and reward: SIL is providing health, pension and transport facilities to
its employees.
Local availability: Local availability of raw materials, machinery, parts and skilled labor is
also strength of Service.
Qualified leather technologists: Presence of qualified leather technologists in the field.
Business portfolio: Service is producing variety of products that reduces the risk Of
company.
Weaknesses
Lack of new products: SIL is not introducing new products these days.
FAMS
Centralized decision making: The decisions are made by the upper management which is
weakness of the SIL, because authority is not delegated to branch level. Manager cannot
take initiative regarding different decisions. They cannot work freely.
Less promotional activities: The majority of people are not well aware about the
products of SIL. It is due to their very low services of promotional activity.
Lack of Motivation: There is low level of motivation in the employees of the SIL.
Traditional Methods: SIL Management has adopted traditional methods for production
and problem solving.
Low grade Technology: Low level of technological up-gradation.
Resistance to change: There is very frequent change in design, technology, Process.
Opportunities
Cost Reduction: Organization can reduce the cost by proper utilization of resources.
Fresh Talent: SIL has great opportunities to target the young talent for their new
products.
Replacement of infrastructure: SIL has to replace the old infrastructure with new one for
best working environment.
Fresh Graduates: They have an opportunity to focus on fresh graduates of University of

Gujrat. Attract them with best employment facilities.
Cheap Raw material: Competition is going to make availability of inputs cheaper and
sufficient.
FAMS
KSAOs: Increased awareness is likely to improve the skill base of the workers.
Threats.
Political instability: Political instability effects because of the quota system the company
can be restrict by government to export. Moreover government policies can change
because of this instability.
Competition: Competition is going to increase because of setting up modern unit

elsewhere.
Technology: Technology can impose a major threat unless it is changed/ modernized.
Changing Trends: Fast changing fashion trends are difficult to adapt.
Dynamic environment: The changing business environment is always a problem for our
business.
Price: No compromise on Price is also a threat for Service industries.
5.5 Recommendations.
On the basis of my observation I would like to suggest some recommendations to the SIL Gujrat.
Company can expand its operations to Middle East market it has the chance to
become multinational due to shift in politics in Middle East.
Using the internet and E-commerce technology to drastically cut costs the
management is reluctant to consider roll of information technology factor in
reducing cost.
Special incentives should be given to Head on Eid and on other special days should be given
to the workers.
FAMS
Different training courses should be arranged for the up lifting and improving the quality of
work for employees
They provide transportation facility to only female employees I think male should
also be provided with conveyance convenience. This will create the easiness for
workers and reduce the wastage of time.
There should be a proper accommodation for the vendors and visitors.
There is also a problem of work overload for the employees and it should be control
properly so that the employees are motivated.
It was also observed that distribution of work load was not proper. So, the duties
and tasks should be rearranged for the staff.
They should have to decentralize the management decision. That will build trust
on low level managers and they will be confident.
The HR department should arrange the programs for the motivation of employees. The
selection of employees should be on merit and not by the references.
They should have to induct some fresh and energetic staff by replacing the old
Employee.
6. References.
 http://www.servis.com/page/the_group
( 14 July 2013 10:12 A.M)
 http://www.servis.com/page/the_history
( 16 July 2013 12:02 A.M )
 http://www.servis.com/page/FRANCHISING
(16 July 2013 12:12 A.M)
 http://www.servis.com/page/BRAND_PARTNERSHIP
( 20 July 2013 9:00A.M)
 http://www.servis.com/page/the_brand
( 23 July 2013 12:00 A.M)
 http://www.servis.com/page/sil
(26 July 2013 11:15 A.M)
FAMS
 http://www.servis.com/page/financial_results
(8th August 2013 9:10 A.M)
 http://www.servis.com/contact
( 17 August 2013 10:00 P.M)
 http://www.servis.com/page/ssc
( 18 August 2013 03:00 A.M)
 http://www.servis.com/page/CSR
(20 August 2013 9:00 A.m)
 http://www.servis.com/page/GLOBAL.
( 22August 2013 11:00 P.M)
 http://www.servis.com/page/CAREER.
(23August 2013 01:00A.M)
FAMS
FAMS

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Services shoes industry 1

Internship Report submitted to the Faculty of Management & Administrative

Program Session: MBA(6th semester)

Signature of Program Coordinator ____________

Name of Program Coordinator ___________________

Most Merciful and Compassionate the Most Gracious and

and abilities to complete this report successfully.

are always been a source of encouragement for me in the completion of my internship

report at Service shoes industry ltd Gt Road Gujrat.

Here in Service industry.

operations of the organization.

Internship Report submission is an essential requirement of MBA. It is important as course

Contents Page No#

Chapter-l Introduction to Report

1.1 Background Of The Study 7

Chapter-2 Overview of the Organization

2.1 Nature of business 8

Chapter-3 Organization structure

3.1 Organizational hierarchy chart 20

3.2 Management of sil 21

3.3 Number of employees 21

3.4 Main office 22

3.5 Introduction to all departments 23

3.6 Comments on the organization structure 28

Chapter-4 Internee work

4.1 Internship period 28

4.2 Internship Department 29

4.3 internship schedule 29

4.5 weekly time table 29

4.6 Detail description of internee’s department 33

4.7 Human resource department 34

4.8 Detail description of activities performed by internee 37

4.9 Detail description of activities performed by internee in HR department 37

4.10 HR information system 37

4.11 Summary of the learning 39

5.1 summary of key conclusions 40

5.2 General observation about the sectors 40

5.3 Management style 40

5.4 Swot analysis 42

1.1 Background of Study.

1.2 Scope of the organization.

1.3 Purpose of the organization.

1.4 Objectives of the organization.

Following are the objectives behind my Internship at SIL.

To complete partial requirement for degree. It is our course to do 6 weeks internship in a

1.5 Methodology of the organization

Overview of the Organization

Canvas shoes of Men, Women and Children.

Groups of the organization.

Service Sales Corporation (Pvt.) Limited.

2.2 History of the organization.

2.3 Factories of industry.

Leather Shoe Factory

2.4. International Business.

2.5 Reward honors and Success.

2.6 Product lines of Service.

Two major product lines of Servis are

Following are its registered Brands in this product line.

Tire and Tubes.

2.7 Brand Partnership.

According to Service entrepreneurship is an economic driving force. So they create ne

2.10 PEST Analysis.

2.11 Contribution of organization.