λ= clientes/h μ=clientes/h ρ=λ/μ Ls=λ/(μ-λ) Ws=1/(μ-λ) Lq=λ²/(μ(μ-λ))

9.00 12.00 0.75 3.00 0.33 2.25

9.00 18.00 0.75 1.00 0.11 0.50
9.00 24.00 0.75 0.60 0.07 0.23
9.00 30.00 0.75 0.43 0.05 0.13
9.00 36.00 0.75 0.33 0.04 0.08
9.00 42.00 0.75 0.27 0.03 0.06
9.00 48.00 0.75 0.23 0.03 0.04
Wq=λ/(μ(μ-λ)) Po=1-ρ

0.25 0.25
0.06 0.25
0.03 0.25
0.01 0.25
0.01 0.25
0.01 0.25
0.00 0.25
Comportamiento
0.30

0.25

0.20

0.15
Wq

λ=9

0.10

0.05

0.00
10.00 15.00 20.00 25.00 30.00 35.00 40.00 45.00 50.00
μ
 1/(μ_γ)

W_(s )

=
ߤ ଵ ߛ
ߛ
| ఊ ܹ௦ = ߛଶ ܹ௤ =
ఊ
ߩൌ ͳ െߩ
ܲ௢ ൌ ߩ ௞ାଵ
ܲ௡வ௞ ൌ
‫ܮ‬௦= ఓ̴ ఊ ‫ܮ‬௤ ൌ ఓሺఓିఊሻ ߤ
ఓ ିఊ
ߤሺߤ െߛሻ

4 5 4 1 3.200 0.800 80% 20%

2 3 2 1 1.333 0.667 67% 33%

ɤ μ=clientes/h Ls Ws=1/(μ-ɤ) Lq=λ²/(μ(μ-λ)) Wq=ɤ/(μ(μ-ɤ))

4.00 5.00 4.00 1.00 3.20 0.80

2.00 3.00 2.00 1.00 1.33 0.67
 ͳെ
ܲ௢ ൌ ߩ ߩ ௞ାଵ
ܲ௡வ௞ ൌ 0 1 2 3 4 5 6 7

20% 0.800 0.64 0.51 0.41 0.33 0.26 ##### #####

33% 0.6667 0.44 0.3 0.2 0.13 0.09 0.059 0.039

ρ = ɤ/μ Po=1-ρ Pn>k = ρ^(k+1) 0 1 2 3

80.00 20.00 0.8 0.6 0.5 0.4

66.67 33.33 0.7 0.4 0.3 0.2

Chart Title
0.9
0.8
0.7
0.6
Pn 0.5
0.4
0.3
0.2
0.1
0.0
0 1 2 3 4 5 6 7
k
 4 5 6 7 8 9 10

0.3 0.3 0.2 0.2 0.1 0.1 0.1

0.1 0.1 0.1 0.0 0.0 0.0 0.0

Chart Title

ɤ=4
ɤ=2

2 3 4 5 6 7 8 9 10
k
λ= clientes/h μ=clientes/h S ρ=λ/Sμ PO Pso lq ls

36.00 15.00 3.00 0.80 0.00 -1.71

n 0.00
n 1.00
nn 2.00
n 3.00
Ws Wq

-0.05