Selection Process

The People Bank operates an extremely thorough and efficient selection process to ensure
that only the very best candidates are presented to our clients. The process is detailed
below and yields candidates with the right fit, so that our clients can suitably execute their
strategy in accordance with project timelines.

1) Resumes are obtained from a variety of sources that include our own extensive
database, internet job boards, job fairs, employee referrals and direct recruitment.

2) Potential applicants are screened via telephone, in order to confirm their relevant skills,
experience and availability.

3) Applicants are interviewed in-person at one of our offices and are required to sign off on
their understanding and agreement to client confidentiality, criminal background checks (if
considered to be a bona fide occupational requirement), health & safety, ethics, sexual
harassment and human rights policies, as a condition of their employment contract with The
People Bank. Once complete, the interview process is broken up into 4 separate stages:

 Stage 1 – Interview
Our recruiters conduct a chronological review of the applicant’s education and
experience.

 Stage 2 – Behavioral-Based Assessment

The applicant participates in a comprehensive behavioral-based interview to
determine their personality type, performance standards, work habits, reliability,
integrity and fit.

 Stage 3 – Knowledge & Skills Assessment

Applicant participates in a technical interview that includes a demonstration of
previous abilities, to determine the degree of their technical aptitude. We also
possess assessment capabilities in both French & Spanish.

 Stage 4 – Verification of Employment Requirements

Applicant confirms their understanding and agreement regarding the job location and
if it is suitable for them, their available start date, hours or shifts that are required to
work, if they have suitable transportation for the job and the current pay rate being
offered.
4) Applicants are given relevant skill-verification tests, to validate the degree of their
technical aptitude, i.e. call centre,Windows, MS Office, clerical – reading, writing, sorting -
ability to follow instructions, manual dexterity and WHMS.

5) References are checked to verify work experience and work performance.

6) Criminal background checks and Government security clearances are performed, where
job specifications deem them to be bona fide occupational requirements.

7) We present the contract offer to the candidate for work on a client engagement, who
subsequently signs off on their acceptance of the contract terms & conditions. 

8) Conduct customized in-house client orientation for new hires if applicable