Plasma Donations from Recovered COVID-19 Patients

Telephone Call Script

Hi, [patient name],

NURSE: My name is [employee name] and I am a nurse with Cone Health. I

hope you are doing well. Our records indicate that you were
diagnosed with a positive COVID-19 test result this year and were
recently discharged. Is that correct?

PATIENT Provides response

NURSE: I am calling you today to ask if you are interested in donating your
plasma to patients in the Piedmont Triad area with COVID-19.
Patients like you, who have fully recovered from COVID-19 have
antibodies in their plasma that can attack the virus. This
convalescent plasma is being evaluated as treatment for patients
with serious or immediately life-threatening COVID-19 infections.
Would you be interested in making a plasma donation?

NURSE: If yes, proceed to QUALIFYING QUESTIONS

If no, thank the patient for their time and tell them to follow up with their
primary care provider if symptoms return or if they want to schedule a
virtual visit with a provider.
QUALITFYING QUESTIONS

Please answer the following qualifying questions:

 Just to confirm are do you have a previous diagnosis of COVID-19?

 Are at least 17 years old and weigh at least 110 lbs.
 Are in good health and feeling well?
 Have you been symptom-free for the past 14 days?

NURSE: Provide the name and location of the plasma donation location closest to
the patient’s home and thank the patient for their time.