Professional Documents
Culture Documents
Software Releases
Service Software
Agenda
• Vista Compliance
• Discontinuation of Support
• Service Technician Workbench
• Service Information System
• Cat Electronic Technician
• Questions
Service Software
Vista Compliance
• Folder Changes
• Supported Software
SIS/STW/Cat ET
Tested and Supported
Release Windows Windows Windows
2000® XP® Vista®
Service Software
Vista Compliance Changes For Cat ET
• For Windows XP, the default location for user data files is now
C:\Documents and Settings\All Users\Caterpillar\Electronic
Technician
• The service tool will check for data files in C:\Program Files. If
files are found, the service tool will automatically move them to
the new location
Service Software
Discontinuation of Support
Service Software
Changes to STW Functionality / Screens
In 2008A (current) In 2009A (New)
Container Launchpad
Serial Number, Work Order, Employee ID Entered separately on the Service Report or
integrated in from DBS or SIS
International Settings in Properties Box Windows Regional Settings used
Service Software
STW Login Screen
SIS DVD
Service Software
User Admin Tool
Old User Admin Tool
Service Software
Model Selection
Service Software
Work Order Number
Work order
information is not
populated from this
screen
Service Software
Common Preferences
Old Preference Properties STW Launchpad
•SIS Preferences
Service Software
Common Preferences
Old Preference Properties
Service Software
Separate Licenses
STW License Screen CAT ET License Screen
Service Software
Bookmarks Removed
Service Software
Help Desk
Service Software
Service Technician Workbench
• Install
• Improved Installation Process
• Upgrade installations of STW allow for inherited licenses
• Appearance
• New launch pad
• Applications run standalone
• Retirement of unused features
• DBS Upload Utility
• STW Service Report
Service Software
Install
Service Software
Appearance
New Launch pad
Service Software
DBS Upload Utility
• Batch uploads allow for multiple uploads; bypassing uploads with errors
• Improved reporting of STW Service Report upload errors
Service Software
Service Technician Workbench Service Report
Service Software
Service Technician Workbench Service Report
Default Segment
– Every new STW
Service Report
will start with the
segment specified
in “Preferences”
Service Software
Service Technician Workbench Service Report
Clicking on “IN
New Date”,
“Promise
Date”, or “OUT
Date” box,
enables the
calendar for
those fields
Service Software
Service Technician Workbench Service Report
Unchecked
“Delivery Date”
indicates “Not in Clicking on the
Service” “Delivery
Date” box
enables the
calendar for
that field
Service Software
Service Information System
• Improved Integration from SIS Web Parts List to STW Service Report (SIS
Web 2009A)
• Additional Service Information Links (SIS Web 2008B)
• Hover Text for Consist List (SIS Web 2008B/SIS DVD 2009A)
• Administration of Part Pricing, Availability and Ordering (SIS Web 2008B)
• Search Capability to Quickly Identify Customer Specific Parts Order
Information (SIS Web 2008B)
Service Software
Enable STW Integration with SIS through SIS Preferences
Service Software
Integration Changes from SIS Web Parts List to STW
Service Report – SIS Web 2009A
05
Service Software
Integration Changes from SIS Web Parts List to STW
Service Report – SIS Web 2009A
Step Two:
Click on the “Update List” option found in the “Actions” menu in order
to save the changes
Service Software
Integration Changes from SIS Web Parts List to STW Service
Report – SIS Web 2009A
Service Software
Integration Changes from SIS Web Parts List to
STW Service Report – SIS Web 2009A
Step Four:
Select a report option and click on the “OK” button
Service Software
Integration Changes from SIS Web Parts List to STW Service
Report – SIS Web 2009A
After
completion
of Steps 1 –
4, the end
result is
successful
integration
to STW
Service
Report
Service Software
Hover Text for Consist Lists – SIS Web 2008B/SIS DVD 2009A
Service Software
Change in Additional Service Information Links – SIS Web 2008B
Three viewable
links can be
customized
under
“Additional
Service
Information” by
clicking on the
“View More”
link. If no links
are customized,
the first three
links displayed
are the system
defaults.
Service Software
Change in Additional Service Information Links – SIS Web 2008B
Service Software
Change in Additional Service Information Links – SIS Web 2008B
Service Software
Administration of Part Pricing, Availability and Ordering – SIS Web 2008B
Service Software
Search Capability to Quickly Identify Customer Specific Parts Order
Information – SIS Web 2008B
To locate pricing and availability for their customers, Dealer Users now have
additional fields to quickly search and identify specific customer
information
Service Software
Cat Electronic Technician – 2009A Release
• Integration to STW Service Report
• Disconnected CBT Integration
• Factory Password Special Keypad
Service Software
Add to Service Report – Cat ET 2009A
Service Software
STW Service Report and Cat ET
Improved Integration from Cat ET data STW Service Report – Cat ET 2009A
Service Software
Component Based Troubleshooting – Cat ET 2009A
Service Software
Component Based Troubleshooting – Cat ET 2009A
Configuration of CBT Preferences
Service Software
Component Based Troubleshooting – Cat ET 2009A
Configuration of CBT Preferences
•Click on
the “CBT”
Tab
•Select
source for
CBT Data
Service Software
Factory Password Special Keypad – Cat ET 2009A
Special Keypad
allows users to
enter special
characters
without using
keyboard
Service Software
Factory Password Special Keypad – Cat ET 2009A
Special
characters
can be
selected by
clicking on
related button
or hitting the
key on the
keyboard
Service Software
Cat Electronic Technician - 2008 Releases
Service Software
Customer Support Request – Cat ET 2008B
Under the
Help Menu,
select
“Submit a
Customer
Support
Request”
Service Software
Customer Support Request – Cat ET 2008B
Once Wizard
opens, click
“Next” to
continue
Service Software
Customer Support Request – Cat ET 2008B
•Left window
displays all log files
from dates identified
above
•Right window
identifies ECM’s
detected in file
highlighted
•Select log file(s) to
send and click
“Finish”
Service Software
Customer Support Request – Cat ET 2008B
•“Finish” will attach
the selected files into
the default email
client on the PC and
address it to the Help
Desk
•All files are zipped to
compress the data for
easier delivery
Service Software
Flash File Search – Cat ET 2008C
Under the Utilities menu dropdown, select
Flash File Search
Service Software
Flash File Search – Cat ET 2008C
• Cat ET will search to locate a Product ID or Engine Serial
Number to display in the search field when Flash File Search is
launched
Service Software
Flash File Search - Cat ET 2008C
Service Software
Communication Adapter Settings – Cat ET 2008C
Service Software
Communication Adapter Settings – Cat ET 2008C
Service Software
Questions?
Service Software