Customer Registration Process in Spark.

Loans App

Registration Process
The Registration process which will be carried out in the Spark.Loans app is specified below:
1. To avail the service of loan against securities in Spark.Loans app, customer will have
to first sign up by providing below details:
a. Mobile Number: On providing mobile number, an OTP will be generated and
sent on the mentioned mobile number.
Note: Option for regenerate OTP shall be provided to the customer incase if the OTP is not
received by the customer on their mentioned mobile number.
b. The application will validate the OTP and direct the customer to the next
screen asking for other details such as:
i. First Name
ii. Last Name
iii. Email Id
2. After successfully updating the above basic details, customer will be asked for PAN
number and Date of Birth details for fetching the KYC details from the jiffy portal.
3. If the customer KYC details are not found in the jiffy portal then a message will be
shown to the customer as ‘Record not found’.
4. The KYC details fetched from the jiffy portal will include below fields:
a. Customer Name
b. Email id
c. Date of Birth
d. PAN Number
e. Jiffy Client Id (Through this holdings of the customer can be fetched from
jiffy portal)
f. Father Name
g. Mother Name
h. Address Details
i. Bank Details

Modification in the Registration and KYC Details

Customer will be allowed to make any changes/ modification in the registration details
provided by them and also in the KYC details fetched from the jiffy portal.

1. Change in Mobile Number

Customer will have the option to change/ modify the mobile number through his
profile page or through the signup page:
 a. Customer when tries to modify their mobile number an OTP will be sent on
the existing mobile number which will validate the authorization for changing
the mobile number.
b. Customer will enter the received OTP and then mention the new mobile
number to be registered in spark.loans app
c. The new mobile number provided by the customer will also receive an OTP
for verification.
d. On successful OTP verification, the new number will be updated in the
customer’s profile.

2. Change in Email Address

Customer will have the option to change/ modify the email address through his profile
page
a. Customer will click on edit button and update the new email address.
b. A confirmation email will be sent to the new email address to validate the new
email address.
c. Customer will click on Confirm to complete the email address change process.

3. Address Details
Customer will be able to modify the address details through their profile page
a. Customer will click on edit button and update the new address details.
b. The document proof of the new address details will be required to be uploaded
by the customer.
c. After updating the address details and uploading the document proof, a request
will be sent to the backend support team for approval.
d. Backend support team will be able to view the updated address details and the
address proof document.
e. Post approval from the backend support team, the new address will get
updated in the customer’s profile.
f. A notification for both approval/ rejection will be sent to the customer.

4. Bank Details
Customer will be able to modify the Bank details through their profile page
a. Customer will click on edit button and update the new Bank details.
b. The Bank proof in form of Cheque Leaf/ Bank Statement will be required to
be uploaded by the customer.
c. After updating the Bank details and uploading the Bank proof document, a
request will be sent to the backend support team for approval.
d. Backend support team will be able to view the updated Bank details and the
Bank proof document.
e. Post approval from the backend support team, the new bank details will get
updated in the customer’s profile.
f. A notification for both approval/ rejection will be sent to the customer.