Steps and

Variations
Implementing TQM
Factors Which May Influence

• Organisation Size • Resources Available

• Organisation Type • Main Activities
• Organisation Culture • Skills and Expertise

There are many different ways TQM can be

implemented. Design the programme to fit
your particular situation.
General Steps

!Recognition & Awareness

!Top Level Commitment
!Planning
!Action
!Evaluation & Feedback
Possible Approaches
!Planning
!Briefing
!Training
!Group Establishment
!Group Scheduling / Meeting
!Project/Problem Identification & Allocation
!Achievement/Effectiveness Measures
!Programme Adjustment
Possible Approaches
!Gaining Top Commitment
!Setting Up Structure
!Planning Implementation
!Getting Right Attitude
!Committing Resources
!Programme Introduction
!Programme Evaluation
!Review
Possible Approaches

!Recognition - Costs
- Attitudes
- Requirements
!Top Commitment
!Strategy Development - Requirements
- Mission/Objectives
- Focus
Possible Approaches
!Action Planning - Management Structure
- Design of Training
Programmes
- Implementation Timetables
!Operating Elements - Briefing & Introduction
- Training
- Implementation
- Review & Feedback
Determine Your Own Steps