Our topics

1. Talking about countries , nationalities, jobs (how do you ask a question? Countries,
nationalities, jobs we studied at the lesson)
a) Where are you from?
b) What’s your nationality?
c) What are you?/what do you do?/ what’s your profession/job /occupation?
d) India, The UK, Japan, Poland, Brazil, The USA, Italy, South Africa
e) Indian, British, Japanese, Polish, American, Italian , South African
f) Sales rep, technician, financial director, chief executive officer(CEO), personal
assistant, human resources manager(HRM) ,receptionist , team leader,
Marketing/managing/sales director

Sales/technical/ production assistant

Technical / sales/ production manager

2. Asking for personal information. (main tips for personal information and about
yourself )
 Full name
 Place information
 Education in short (I have done/I have graduated from)
 Job experience if any
 Family details
 Age
 Hobby

About yourself (when you introduce someone)

 Name
 Country
 Nationality
 Job
 Nationality of your company

3. Spelling (questions)
 How do you spell your name?/your country?/phone number?/ company
name?/ email address?/ job title?
4. Saying hello and goodbye( list of expressions, )

When greeting clients, you must always be polite

When clients shake their hands firmly/softly
When you greet the client , say Pleased to meet you
When the client leaves , say It was nice meeting you. I hope we meet again

5. Talking about company types and activities(we study at the lessons)

 What type of company do you know?
Pharmaceutical, real estate, electronics, recruitment, hospitality, software,
financial services, automobile
Forwarding, delivery, shipping, food, furniture, airline…..
  What do they produce/ provide?
Medicine, sell or rent real estate, electronic equipment, hire employee,
reception of guest, provide /produce software, provide finance, produce
otomobile.

6. Present your company .Asking about company

I’m ……..I’m from………I work for……we produce/provide…….We employ…..

(number of people) We develop………(product for) We export/import …..(goods) We sell
our product to ….(continent/country, client).

We use :

Work for….. (an employer/company)

Work with….. (people or another country)

Work in …..(department or area of business)

a) Do you work for ……….company? Yes, I do. No ,I don’t

b) Does your company export /import goods to countries around the

world/in Europian country? Yes, it does. No ,it doesn’t

c) Does your company produce food , equipment, medicine….. /provide services, delivery,

staff….. Yes, it does. No, it doesn’t

d) Does your company develop/deliver products/goods? Yes, they do. No, they don’t.

e) Do you have logistic centre/set of offices/branches/set of shops in different part of your

country/other country? Yes, we do. No , we don’t

f) Does your department employ 500 /16/25….. people? Yes, it does. No, it doesn’t.

g) Do your customers buy your product? Yes ,they do .No, they don’t

Company services:

 Catalogue
 Free delivery
 Return products
 International delivery
 Return product
7.Booking and ordering by phone

"To book" means "to reserve in advance." You book tickets for a flight, you book hotel rooms before a
vacation, you book a table at a restaurant before you go.
"To order" ;means "to request something to be made or supplied". You order a new dress from
amazon.com, you order a hamburger at a restaurant, a general orders 5000 new rifles for his soldiers
In this question, "order" is correct.
Do you order products and services by phone?
What do you order?

Exersices:
1. -Nova company. Can I help you?
-Hello. Can I order/book…..?
2. – Give me the prices ,please ?
- Yes, of course /Sure
3. – Can you confirm my booking by email, please?
- Sure ,can you give me your email, please?
 - My email address is : @at .dot

4. – My name’s Janet Shervashidze

- Can you spell that, please

5. –My phone number is : 00-double ou 11 –double 1 555-triple five

-Can you speak more slowly?

6. –Can you give me a special price for this?

- I’m sorry , but we don’t give special price for this ,but I can to speak to the manager

8. Location ( Presentation of company , continents , workplaces)

Good morning . I’d like to tell you about our company /to present our
company.We are a global company with our heard office in…….(city, country). Our
technical center in ……. (city, town) .We do our receach and development there. We
also have …….(offices ,factories, departments ,branches……) in ….. (countries, cities,
continents) There are ( 3, 4, 5, …..offices, factories ,departments…….)in ……
(countries, cities, continent). We also have sales offices, distribution and parking
centres, (around the world, worldwide ,country, continent…….).
Thanks for your attention!

Continents:
The Middle East- Saudi Arabia ,Dubai, Qatar ,Oman
Asia Pacific-Australia ,Singapore, China, Vietnam, Thailand
Latin America-Colombia, Peru, Argentina, Chile
North America- The USA, Canada
Africa- Morocco, Cameroon ,Egypt, Botswana ,Nigeria, Uganda
Europa – Denmark ,Poland, France, Hungary, Greece, Norway

Workplaces:
Heard office, technical office, sales office, distribution centre, factory

9. Hotel services . Hotel presentation, phone conversation

Bus to the airport , car park , restaurants and bars , leisure facilities (swimming pool
,sauna, gym), services ( internet, bank ,post office), conference / meeting room, other
services ( tourist information ,day trips, free taxi to city centre)
1.Presentation

Good morning! Today I’d like to inform you about our hospitality company. We have hotels in Saudi
Arabia and Dubai. We are hospitality company in the Middle East .We located in Saudi Arabia.

Now I’d like to present you The Arabian Garden Hotel . It’s a good hotel with good services.

2. How start and end the telephone conversation

-Hello, I’d like some information about your hotel, please ?

-Yes, how can I help you?

-Do you have…….. Is there………? Are there……..?

-Ok and finally……. –Ok ,that’s all, thanks for the information. – You’re welcome. –GoodBye.
10. Leaving telephone messages

Leave message:
Message for : Could I speak to…..(receiver ‘s name)
From : It’s …….(caller’s name)
Calling about : I’m calling about ………
Phone number: 08977654
Call back as soon as possible
11. Information about best location for business