INNOVATIVE CULTURE OF FINCA BANK

For the last 30 years, FINCA have been helping people reshape their lives through our modern
and innovative banking in 21 countries around the globe. FINCA unmatched financial and
superior customer services have earned FINCA the satisfaction of millions of customers
worldwide.

FINCA Pakistan, part of a global FINCA network is a forward looking bank that operates in
94 cities across Pakistan. We provide state of the art deposit and payment solutions including
micro-credit facilities aimed at improving livelihood in the country.

FINCA MICRO FINANCE BANK LTD is a licensed deposit taking micro finance bank
regulated by the state bank of Pakistan. FINCA microfinance bank limited offers ATM facility an
access to over 9,000 ATMs nationwide through 1 link member bank accounts, online banking,
also sms alerts on every transaction, personalized check book, world class customer services
and much more……

CHARACTIRISTICS OF INNOVATIVE CULTURE: -

 CHALLENGE AND INVOLVEMENT: There are some big challenges faced by the
FINCA bank, so the involvement of employees is very high from motivation,
commitment and dedication to achieve long term goals.

 FREEDOM: The FINCA gives full freedom to management and employees. They
independently define their work, and also take initiative in day to day activities.

 TRUST AND OPENNESS: All employees are work like a family in this organization.
They very helpful to each other and also give support to each other.
 IDEA TIME: The employees can elaborate then new ideas but usually they don’t
elaborate because they do not need to re-generate the ideas before taking action.

 PLAYFULNESS: The workplace is not for fun or work with little fun. The FINCA gives
friendly environment to employees to work easily and without any pressure.
  CONFLICT RESOLUTION: The FINCA’s employees can resolve issues individually but
they can’t have permission to take decisions individually because they can have
personal interests and they want to get benefits.

 DEBATES: All employees of FINCA has the right to express their opinions and issues to
the management. And they can also meet directly with the CEO of the bank.

 RISK-TAKING: The managers are non-risk takers, their bank is a micro financed bank
so they don’t take any risk.

GLOBAL PERSPECTIVE OF FINCA BANK

 Type: non-profit organization
 Founded: 1984
 Headquarters: Washington, DC, United states
 Key people: John Hatch, founder and Rupert Scofield, president and CEO
 Products: Financial services Microfinance
 Revenue: $413,750,264(Dec 1,2014)
 Number of employees: approximately 10,000 (November 9,2016)

FINCA international is a non-profit, microfinance organization, founded by John Hatch in 1984.

Sometimes referred to as the “World Bank for the poor”, FINCA is the innovator of the village
banking methodology in microcredit and is widely regarded as one of the pioneers of modern
day micro finance. FINCA Is considered to be one of the most influential microfinance
organizations in the world.
ETHNOCENTRIC ATTITUDE: FINCA believes that the best approaches and techniques are
rightly use their home country’s employees. The managers strongly believe that the foreign
employees that have foreign knowledge and skills is useless in this country because our banking
system and environment is totally change.
UNDERSTANDING THE GLOBAL ENVIROMENT: The FINCA totally understands the
global environment. In today’s world the bank should contact in with the global bank networks
and should knowing their strategies and new technology regarding banking sector.
But they don’t need for regional trade alliances and global trade mechanisms
because the FINCA Pakistan is de-centralized and it is micro financial bank. Their resources are
small and their mission is not wide.

CREATING A CUSTOMER-RESPONSIVE CULTURE

FINCA has a customer responsive culture but they work very hard on it. They increase their
employee salary through which their employees satisfy and they satisfy the customers. They
conduct employee training program through which they teach them how to get customer
satisfied. They also give them friendly environment.
CHARACTERISTICS OF CUSTOMER RESPONSIVE CULTURE:
 TYPE OF EMPLOYEE: The FINCA hires qualified, have good personality, having good
communication skills, friendly and patient etc. But they hired employees on short term
basis.
 TYPE OF JOB ENVIROMENT: