TNM-Malawi-Wireless - CSFB Fast Return To LTE Taking Too Long

Service Request
Date month/date/year 13th May 2020

Country / Rep Office Malawi
Contact Type Customer
HW_ID / Contact No m00132681
Type Information Customer Type Organization
Customer Organization name Telecom Networks Malawi
SR Type CS (Customer support)
CM Name&Group (if RFC)
Customer Contact name
Contact mobile/fixed number 265888557993
Contact Information
Contact email address josephf.chikuse@tnm.co.mw
Location / City Lilongwe
Priority Major
Category Access Network
Product Line Wireless
Product DBS3900
SR Information Summary(240) Call
Affected Equipment Quantity BTS3900
Software Version ; BTS3900:V100R011C10SPC230
Details(5000) CSFB Fast Return to LTE taking Long
additional comments related to Problem
CS (Customer support)
MS (Managed service)
RFC (Change Order)
Access Network
Access Network-NMS
Application Software-BOSS
Application Software-Digital home
Application Software-Enterprise
Application Software-IN
Application Software-iVAS
Application Software-Public
Application Software-RCS
Application Software-SDP
Application Software-Storage
Core Network-CDMA MSC
Core Network-G/U-CS
Core Network-HLR
Core Network-IMS
Core Network-NGN
Core Network-Signaling
Core Network-Switch
Core Network-UMSN2000
Core Network-WCDMA PS
Data Center Integration-NI
Datacomm-Lan Switch
Datacomm-NMS
Datacomm-Router
Datacomm-Security Gateway
FTTH-NI
NTS Service-Core Network
NTS Service-Network
NTS Service-RAN
NTS Service-Wireless RF
OptiX Network
Tools-NTS-Service
Wireless In-Building Solution-NI
Wireless-CDMA BSS
Wireless-CDMA Performance-NTS
Wireless-GSM BSS
Wireless-GSM Performance-NTS
Wireless-LTE Performance-NTS
Wireless-M2000
Wireless-TD BSS
Wireless-TDSCDMA Performance-NTS
Wireless-WCDMA Performance-NTS
Wireless-WCDMA RAN
Wireless-WIMAX Performance-NTS
Contact persons of Africa for help of ITR
No. course or content English Name
1 ITR process Lyes Zellali
2 iCare operation(PSE CSE CCR) Feriel Ait Amer
3 IT system of ITR(IE or install) KHEGAR Med Mounir
4 iCare support CN CSE Abdelhalim Djeddou
5 iCare support WL CSE Siad Djamel
6 iCare support DC&AN CSE Younes Ayadi
7 iCare support OP&MW CSE Noro Boudjerida
8 iCare support A&S CSE Banoun Samir
How FSE can contact TAC for SR Creation
1. FSE is recommended to create SRs(Service Request) only by A

2. SRs shouldn’t be created by FSE, otherwise, FSE must be ow
3. ITR group will report the FSE who create SRs in iCare system
4. It is forbidden that FSE handle problems for customers witho
I FSE can participate in SR creation by the two following methods:

*. E-mail:
Filling the Africa template including customer name, organizatio
Email:Africa_tac@huawei.com
*. Phone:
Calling Africa hotline directly & reporting the customer problem
Hotline: 00213-21948301
II The title of email begin with “Customer Organization Name (Abbrev

Such as, KPN-Cezch-OptiX-200601-5586
III Africa would assist to create change order, but the change order o
when TAC CCR finish to create change order, CCR will send emai
FSE (change owner) has to manager and trace the change order b
提单新规范

1. 办事处工程师请通过Africa提iCare的SR(service Request) (建议
2. 如果办事处工程师自己提了该单，则需要自己监控该单的各项SLA(不建议)
3. 办事处工程师不能在没有SR单的情况下处理各种客户问题(但可先处理，后提单)
4. 提单方法：按模板填写后发邮件给 french_tac@huawei.com
模板命名规范：运营商名-国家-产品线名字-日期
如：MTN-Cameroon-Datacom-201011
French TAC: 上午提单，下午前可受理。晚上提单，第二天受理,紧急情况打电话。00213-21948
E-mail ID Cell Phone Ext. Remark
lyes@huawei.com 84261 +213-770862533 415
a.feriel@huawei.com 00711799 +213-661981138 397
kh.mounir@huawei.com 00713081 +213-661981140 385
abdelhalim.djeddou@huawei.com 00712074 +213-770274553 419
djamelsiad@huawei.com 89104 +213-770864768 427
ayadi.younes@huawei.com 00712794 +213-770864396
noro@huawei.com 84231 +213-770862537
banoun.samir@huawei.com 00711872 +213-770862540
r SR Creation
Rs(Service Request) only by Africa CCR via iCare system.

, otherwise, FSE must be owner of SRs (monitor SLA, contact with GTAC and c
o create SRs in iCare system by themselves and then overdue SLA.
oblems for customers without any SRs in iCare system.
y the two following methods:
g customer name, organization data, problem details & send to Africa
porting the customer problem (must mention the customer name for CS or his informa
er Organization Name (Abbreviation)-Regional Office or Representation Office (abbrev
order, but the change order owner is FSE who send email to us.
ge order, CCR will send email to change owner, change manager and Rep CS Mana
and trace the change order by iCare(HTLM)--the version without JAVA
quest) (建议)
该单的各项SLA(不建议)
户问题(但可先处理，后提单)
二天受理,紧急情况打电话。00213-21948301
t with GTAC and customers at short intervals).
or CS or his information for MS)
tation Office (abbreviation)-Product Line (abbreviation)-contract year-SR No.”
and Rep CS Manager.

-SR No.”
Product Class
IN
DS
OSS
DE
Requested Info.
Use the collect data script in order to collect all the server
information; and send its output
(Ex.: collect.sun.83a4182b.SMCP01.2008.03.31.rar)
Traces
Configuration
Logs
Charge Issue:
1.Subscribe/unsubscribe logs:OpenDelete.log
2.JBOSS logs:server.log
3.Service logs:Common.log
If the register way is MML interface, Please feedback

uniportalcomm logs too.
MML,SMS issues:
3.Uniportal logs:uniportalcomm
Service issues:
Debug Log
snoop files
Product Class Product Requested Info.
Version and installed patches
Workshop database
MSOFTX 3000 User trace with inter module and user log
Performance measurement tasks ( *.csv)
Alarm Log ( *.csv)
Device alarm and device log
Core CS
DSP CFG
UMG 8900 M
Alarm Log ( *.csv)
Run LOG, Operation LOG and Running LOG
iGWB traces
other
IGWB
original and final CDRs
Format and ini files
Workshop database
User trace with inter module and user log
SOFTX 3000
Alarm Log ( *.csv)
DSP CFG
UMG 8900
Alarm Log ( *.csv)
Core NGN Run LOG, Operation LOG and Running LOG
iGWB traces
other
IGWB
Snapshot from SySmonitor
N2000 make synchronization for the network elements
other
C&C08 like SX3000
SGSN configuration file (mml file)
SGSN product
SGSN System log file (SLG file)
SGSN Alarm log file (HLM file)
SGSN product SGSN System log file (OLG file)
Performance measurement file
Trace file
other
GGSN configuration file (mml file)
GGSN log file (log file)
GGSN Alarm log file (HLM file)
GGSN product
Trace file
Core PS
other
CG configuration file.
CG log file
CG product
Trace file
other
WASN configuration file
WASN Alarm file
WASN product WASN operation log
WASN log file
DNS log file
DNS product
other
Version +patch
performance task (*.csv)
autostar report
M2000 product Alarm log
Traces file
explorer logs
Core Integration
print screen of the error messages
(HLR/M2000)
Version +patch
configuration related to the problem
HLR9820 product
Alarm log
Traces
autocheck report
Workshop database
User trace with inter module and user log
CSOFTX 3000
Alarm Log ( *.csv)
Core CDMA
DSP CFG
UMG 8900 C
Alarm Log ( *.csv)
Run LOG, Operation LOG and Running LOG
iGWB traces
other
IGWB
Related to
Basic Information
Data configuration Problems
Problems related to Service flow
Problems Related to Performance
Problems related to Hardware
Basic Information
Problem related to Billing Center service
Basic Information
Basic Information
Problem related to Alarms
Problem related to SYNC
according to Problem description
Basic Information
Problems related to Hardware+Problems related to Service flow
Basic Information

Basic Information
Basic Information+Data configuration Problems+Problems related to Hardware
Basic Information
Abnormal behaviour for OS,SYBASE or M2000 application
Follow guide in case of request
problems related to OS
Basic Information
Basic Information
abnormal behaviour for OS or Oracle
Basic Information
Basic Information
Product Class Product
N2000 ( DMS )
DataComm
Routers,Switches,Firewalls
WDM/NG-SDH/SDH products
Optical
T2000
Microwave product
Broadband
Access Narrowband
BMS N2000
Requested Info.
DMS detailed version
No. of managed NE's
Alarm picture or Alarm ID
Aarm ID
Snapshot of sysmonitor
VRP version
diag file
Log file
T2000 Script file
T2000 MO file
History Alarm with parameters
Performance measurement
other
Server and Client logs
Server and client versions
MO file
history Alarm
print screen for link configuration with TX/RX level
Performance measurement
NE version
Borads and type
Patches installed
Alarm history and statistics
Log files
NE version
Borads and type
Patches installed
Alarm history and statistics
Log files
DMS detailed version
No. of managed NE's
Alarm picture or Alarm ID
Aarm ID
Snapshot of sysmonitor
Product Class Requested Info.
BSC configuration file
BSC logs files
BSC Alarm log file
BSC product Trace file
Performance measurement counters
other
Network Topology
RNP Request Performance measurement counter
BTS Configuration file

BTS product
BTS log file
Version +patch
autostar report
M2000 product Alarm log
Traces file
explorer logs
print screen of the error messages
PCU info folder through PCU info tool
pcu.ini--configuration file
PCU
Alarm History
Network Topology
Trace file .mrf
WASN DBS configuration file
service log file .srv

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Service Request

Date month/date/year 13th May 2020

How FSE can contact TAC for SR Creation

1. FSE is recommended to create SRs(Service Request) only by A

I FSE can participate in SR creation by the two following methods:

II The title of email begin with “Customer Organization Name (Abbrev

Rs(Service Request) only by Africa CCR via iCare system.

y the two following methods:

g customer name, organization data, problem details & send to Africa

er Organization Name (Abbreviation)-Regional Office or Representation Office (abbrev

or CS or his information for MS)

tation Office (abbreviation)-Product Line (abbreviation)-contract year-SR No.”

and Rep CS Manager.

If the register way is MML interface, Please feedback

Problem related to Billing Center service

RNP Request Performance measurement counter

BTS Configuration file

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