Organisation Study at BMTC

AN ORGANISATIONAL STUDY AT BMTC
CHAPTER-1
INDUSTRY PROFILE
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ST GEORGE COLLEGE OF MANAGEMENT & SCIENCE
INTRODUCTION TO TRANSPORTATION INDUSTRY
The objective of this chapter is to elaborate on the importance of Transportation in a

developing country, growth of public Transportation in Karnataka, and growth and
importance of BMTC in Bangalore. This chapter also reviews some literature available in the
field of Quality Service Delivery in Transportation.
INDIAN TRANSPORT SYSTEM
In India Road Transport services are operated both by public and private sectors. But rapid
increase introspect of passenger traffic has led to keen competition among the private
agencies and people were unable to copy up with the prices changed by them. Another
reason for the establishment of public transportation system was growing population, which
was beyond the control of private agencies. And as a result Bangalore Corporation
undertaking emerged and B.M.T.C is one of them.
TRANSPORTATION AND ECONOMIC DEVELOPMENT
Transportation plays an important role in the development of a country 1 and is an indicator

of social and cultural life of its citizens. Status of people in a state with respect to Education,
Employment and Health gets affected by prevailing transportation system. A futuristic, well
designed, managed and executed transport system is vital to a country's development.
There are three schools of thought about the role of transportation in economic development.
First, there is a „Balance growth‟ approach that maintains that all sectors of economy must
grow in tandem otherwise, there will be bottlenecks curtailing progress. Second is the
“Leading sector” school of thought which says, transport capacity must be created in
anticipation of demand as there is a long gestation period before one could reap the benefits
of investments in the transportation sector. Third is the „Induced sector‟ approach which
argues that, there is always a mismatch between demand and supply of transportation
requirements because of the dynamics of the growth process. But irrespective of the school
of thought, transportation sector is looked at as one of the key sectors in economic
development.
Irrespective of which of the above schools of thought is adopted for the development of
transportation sector in any country, there are two things certain about the transportation
sector; one, that for the economic development of a country one of the schools of thought
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among the three mentioned above, needs to employed and two, all of the three schools of
thought bring about economic development in a country. Among development economists
there is that extent of consensual agreement about the importance of the transportation sector
that they call the transportation sector the circulatory system of an economy. A schematic
representation of the relation between transportation and economic development is provided
below to explain the importance of transportation sector.
SCHEMATIC REPRESENTATION OF RELATION BETWEEN TRANSPORTATION

AND ECONOMIC DEVELOPMENT
Transportation industry provides employment to thousands of workers and along with allied
industries contributes immensely to the development of a state. However, the factors
affecting the development of a country play an important part in determining the way in
which its transport system evolves. Therefore, ensuring that the transport system develops in
the most desired and conducive way can have far reaching benefits to the overall
development of the country, and failing to do so can have an adverse effect on development.
A good transportation system is required to make sure that, the products / goods and people
reach their destination safely on time at an affordable cost. A study on transportation cost
component for many agricultural commodities and low value-added manufactures indicated
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that, in developing countries, transport costs typically account for between 10% and 30% of
final product price. According to S. L. Miller, “undoubtedly, transportation has provided
impetus to large-scale production”. Adequate, reliable and economic transport is essential,
although not in it-self-sufficient, for the social and economic development of rural areas in
developing countries. Good quality transportation system is believed to attract investments.
In a report titled „Transport and Economic Performance: A Survey of Economic
Performance, Creightley indicates that, “for countries in the early phases of development,
good quality infrastructure was preferable to tax incentives to attract foreign investments”
Further, the report says: “transport improves access to institutional credit, contributes in
shifting the allocation of credit from non-productive to productive activities, and leads to
Increased demands for credit”.
The United Nations - Economic and Social Commission for Asia and the Pacific (ESCAP)
undertook a review of projects/ programs implemented in different parts of the world, based
on the presumption that, the transport could be a central element in alleviating poverty and
improving the quality of life of people. The review also aimed to understand the Role of
Transport Interventions in poverty alleviation. The projects / programs considered for review
were: the Rural Roads and Markets Improvement and Maintenance Project in Bangladesh
the Least-developed Village Development Grant Scheme in Indonesia the Dhading
Development Project and Gorkha Development Project in Nepal the Aga Khan Rural
Support Program in Pakistan the Medium-term Development Plan in Philippines The
poverty alleviation is a complex process, therefore, success or failure cannot be attributed to
one particular element within a program. However, transport interventions appeared to have
played an important role in the process of alleviating poverty or in improving the standard of
living of the communities targeted in the respective projects. The transportation
requirements of people vary considerably between different places, different industrial
sectors and different social groups. There are situations during which people travel in large
numbers at a given time, while in others few people travel at a given point of time. There are
people who travel daily to and from their places of employment and some people travel
occasionally. There are some people who can afford private vehicles and cars, and on the
other hand there are people who can barely afford the most basic form of transport. In this
context, Public Transportation systems assume importance in catering to Varied needs of
passenger traveling.
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PAGE 5
CHAPTER-2
COMPANY PROFILE
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BANGALORE METROPOLITAN TRANSPORT CORPORATION
LOGO
SLOGAN- Moving you most economically Bangalore to your doorstep.
PARENT-KSRTC
FOUNDED-1997
HEADQUARTERS-central office, K H Road
Shanthinagar, bengalore
LOCALE- Bangalore
SERVICE TYPE-Local, Limited-stop,
Express and BRT bus service
FLEET - 6390(NOVEMBER 27, 2017)
OPERATOR-GOVERNMENT OF KARNATAKA
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WEBSITE-WWW.mybmtc.com
INTRODUCTION
This Project is done in BMTC (Bengaluru metropolitan transport corporation) as a part of

MBA Curriculum with an objective of knowing the working and the systems that are
followed in the practical world. This report gives details of all the major departments that are
in BMTC, K.H road, Bangalore. The report is organized based on the importance given to
various departments by the firm and also the various services that the Corporation provides
for passenger public.
HISTORY OF BMTC
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BMTC has its origin in a private company called Bangalore Transport Company Limited founded in
1940 providing transport service to the entire city with just 98 buses. In 1956 by an act it was
undertaken by then government of Mysore and called as Mysore State Road Transport Corporation
(MSRTC) and the city service as Bangalore Transport Service (BTS). BTS ran buses up to 10 miles
radius in the city.
In 1961, the company was renamed as Karnataka State Road Transport Corporation (KSRTC) as the
State Mysore was renamed as Karnataka. In 1993, BTS got recognition as a unit under a Director to
function as two division-BTS (North) and BTS (South)
In 1997, on August 15th, Government of Karnataka separated the two divisions- BTS (North) and BTS
(South) from the mother concern KSRTC and formed BMTC as a separate entity. Bangalore
Metropolitan Transport Corporation (BMTC) is the biggest public transport corporation in India. It is
the renowned public sector transport undertaking owned by the Government of Karnataka and
governed by the Board of Directors, appointed by the state.
BMTC is providing the most affordable and dependable transport service from decades to the people
in and around Bangalore city. With its effective plans and efficient team effort, it is able to meet the
growing needs of the increasing number of commuters and expanding city boundary limits.
Transportation is the important factor in the advancement of civilization and is the lifeblood of
commerce.
It was once upon a time a loss making public sector organization. Today it is the only public sector
transport corporation making profits. It is prospering by recognizing and adapting itself to the
changes in technologies, needs, tastes and preferences and serving to the best.
The prime objective of BMTC is to provide affordable, economic, efficient and commuter friendly
service to the citizens of Bangalore. It has initiated many developmental programmes for the welfare
of employees and the society.
With the support of government of Karnataka and government of India under the Jawaharlal Nehru
National Urban Renewal mission (Jn-NURM) it has come out with a vision plan 2005-2010 for the
development of urban transport infrastructure, service levels and strengthening human resources
RANGE WISE BIFURCATION
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a. City (Black Board): Operated with in the BMP limits sporting Black Destination boards.
b. Sub-urban (Red Board): Operated from city up to a permissible limit of 25 KMs beyond
the BMP limits.
c. Mofussil services: Limited number services introduced on public demand to some

important destinations beyond the 25 Kms limit on a KSRTC fare. Their number is negligible
compare to the City & Sub-urban services which form 99% of the total volume of BMTC’s
traffic operation
OBJECTIVES OF THE STUDY
 To study the organization structure, span of management, authority and responsibility

delegation.
 To know the organization culture
 To understand the functioning of each department
 To integrate practical experience with theoretical concepts.
LIMITATIONS: -
 Lack of availability of resources as the company policy maintains restricted

circulation of data and its confidentiality.
 The period of study is not sufficient to collect all the information.
BMTC POLICY REGARDING VISION AND MISSION
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Such policy was made regarding to provide safe transport with reliable cheap services. Also it
aims to provide the buses with neat and clean basis, by having such policy BMTC is going on
increasing number of customers as well as number of trips also increasing in the efficient
manner.
VISION
Make BMTC sustainable, people-centred and choice mode of travel for everyone “The
Bengaluru Metropolitan Transport Corporation is the sole public bus transport provider for
Bengaluru, serving urban, sub-urban and rural areas. BMTC is committed to provide quality,
safe, reliable, clean and affordable travel. The testimony of its success lies in increasing
passenger trips everyday by a wide range of customer base. In an effort to modernize its
services for commuter comfort, BMTC strives to strengthen information systems and
improve processes through introduction of intelligent technology solution, make capacity
enhancement through infrastructure development, user-friendly interchange facilities, fleet up
gradation and augmentation, apart from its core activities, which includes fare structuring,
route network optimization, planning and monitoring. BMTC reaches far and wide, in every
nook and corner of the city, making public transport an attractive travel choice for everyone.
BMTC’s stronghold in the area of public transport in Bengaluru is a testimony to its adoption
of sound Management, HR, Quality and Environmental policies and strong support from the
Government of Karnataka and esteemed passengers.
MISSION
 Provide people-centred (quality, efficient, integrated and safe) services

 Commuter responsive service planning and promotion
 Optimize resources and build capacity
 Adopt environment-friendly and sustainable practices
 Strengthen commuter feedback mechanism
 Modernize and maintain zero breakdown fleet
 Evolve effective mechanism to monitor service performance
 Conduct safety training, performance audits and awareness for stakeholders
 Increase commercial revenue through monetizing land, buildings & buses.
TYPES OF SERVICE
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 A BMTC VOLVO BUS
 A BMTC UD BUS
 A BMTC CORONA BUS
The following are the special service apart from ordinary service run by BMTC:
SUVARNA: Similar fare to ordinary buses serving important feeder routes, painted in red
or green/white scheme
BIG 10: Suvarna class buses with special green and bottle green livery plying on 12 major
corridors towards the central commercial district. These buses are numbered with a G prefix.
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BIG CIRCLE: Suvarna class buses with special white coloured BIG Circle livery. These
buses ply on inner and outer ring roads . Buses are numbered with a C prefix or a K prefix.
ATAL SARIGE: Low fare buses painted with Indian tri-colour livery.
VAJRA: Air conditioned Volvo buses painted in blue livery (earlier red) running on
important routes serving the IT companies and major residential areas.
VAYU VAJRA: Blue coloured (Earlier green/red) Volvo buses operated in 12 routes
connecting to Kempegowda international airport. Free Wi-Fi access is provided to the
commuters in these buses.
MARCOPOLO AC AND CORONA AC: Air conditioned buses with lower fare than
Vajra services plying on select routes.(Marco polo AC & Corona AC is now out of service )
METRO FEEDER: Special buses running on 18 routes as feeder network to the Metro
stations
HOP ON HOP OFF: This service was introduced for sightseeing in Bengaluru. It covers a
route connecting about twenty landmarks of great historic, religious and scientific
significance.(no service now)
BMTC has also introduced Mercedes Benz buses on a trial basis. BMTC has also introduced
buses powered by solar energy on trial basis in Bengaluru.
The BMTC announced that it would acquire 150 electric buses by September 2017. The
project will be funded by the Union Government's Faster Adoption and Manufacturing of
Electric Vehicles scheme of National Electric Mobility Mission Plan 2020.
ELECTRONIC TICKETING MACHINE
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The Electronic Ticketing Machine is a hand held device capable of fast computing and
generation of the accounts slips. In BMTC, they are being deployed for revenue collection
through generation of spot printed tickets. The benefits accruing from use of an ETM for
revenue collection purpose are as below.
• Reduces the conductor work load as Way bill entries become redundant.
• A single ticket can be generated for up to 9 passengers thus saving stationery.
• Brings transparency to financial transactions between the commuter and the conductor.
• Restricts to a great extent the misuse of tickets through reissue as the boarding and
alighting place gets printed in the machine clearly.
• Saves the Corporation in terms of man-power and money currently deployed for
maintenance of pre-printed stocks, its accounting and safe keeping etc. Introduction of a
ETM is a first step towards the introduction of Automated Fare Collection System through
introduction of smart cards and E-purse
BUS DAY:
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It also known as transport day was initiated by the BMTC with an idea to betterment of
environment, overall traffic control and health of individual’s perception. It involves as a
program of BMTC as to give an alarm to the citizens of Bangalore to have transport facility
of BMTC rather than having their own private vehicle transport mode. Hence it is was first
started on 4th February with the help of traffic polices, IT companies and their employees.
Since then every month of the 4th day is celebrated as Bus Day.
Facilities Provided By BMTC:
1. Purchase of monthly bus passes through internet

2. Computerized bus pass issue system at bus station
3. Introduction of electronic ticketing machine
4. Discounting for schools and college students
5. Renewal of bus passes facilities through the internet
6. Providing a day pass
7. Providing a standard of travel like A.C busses
Quality Policy:
BMTC is always looking forward without compromising to provide best and quality services
to the commuters with ensuring economically sustainable, efficient, clean and timely,
courteous, safe and commuter education with the involvement of suppliers and eco-friendly
purchasing policy.
The following are the quality objectives which it wishes to achieve through the policy.
 Achieving high operational efficiency.

 Adopting best HR practices.
 Practicing credible commuter relationship management.
 Fostering appropriate management principles.
 Hiring high class drivers
 Maintain cleanness in the bus
Major bus stations

BMTC has 34 bus stations across the city and the 3 major bus stations are located at:
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1. Kempegouda bus station, majestic.
2.K.R market
3. shivajinagar
BMTC has 10 travel and transit management centres (TTMCs) located at Shanthinagar,
Banashankari, jayanagar 4th block, koramangala,kengeri,yeswanthapur, vijayanagar ,domlur,

ITPL and Mysore Rode Satellite bus station.
ORGANISATIONAL STRUCTURE IN BMTC
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Depot Structure:
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DIRECTORS LIST
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1 SRI. LAXMAN S.SAVADI

Deputy chief minister transport CHAIRMAN
department government of
Karnataka, Bangalore
2 SRI.SHIVAYOGI C
KALASAD,IAS
Secretary to government of
Karnataka and managing DIRECTOR
director,KSRTC
Central office,
Bangalore-560027
3 DR.P.C JAFFER,IAS
Secretary, finance DEPT., DIRECTOR
Vidhana soudha,
Bangalure-560001
4 SRI.ANUPAM
AGARAWAL,IPS DIRECTOR
Director (S&L),BMTC central
office,
Bengalure-560027
5 SRI.PARESH KUMAR GOEL

Director(transport),
Ministry of rode DIRECRTER
Transport & Highways,
Transport bhavan,
No.1, parliament street,
Govt of india,
New delhi-110001
On-Going Plans of BMTC:
 Developing one of the best Information Technology Services.
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 To introduce the smart cards which are partially introduced but still the process is
going on.
 Introducing the ETM (Electronic Ticket Machine)
 Personalizing and enhancing the customers care services more effectively and
efficiently
 Installing CCTV cameras to all buses.
SMARTCARD
BMTC unveiled a smart card for its bus services for the first time in June 2016. The company
introduced smart cards on trial-basis on BMTC Bus No. 335 operating between Majestic and
Kadugodi bus stations in March 2017.[16] Apart from serving as an identification document,
the smart cards can be used to purchase bus tickets and also swiped at point-of-sale (POS)
enabled merchant establishments. The card costs ₹5 (7.2¢ US) and can be recharged for up to
₹10,000 (US$140). Recharges higher than ₹10,000 require the customer to provide
identification. According to Axis Bank, the BMTC's partner in the project, the smart card is
India's "first open loop EMV contactless smart card". The cards "open-loop" structure allows
other agencies to integrate their smart card schemes by adopting the standards of the BMTC
smart card.
E-Recruitment:
As we know what is recruitment now it is a new topic to know,
What is E-recruitment?
E-recruitment also known as online recruitment, it is one of the process of hiring candidates
for the positions which are vacant in the jobs, it uses particularly electronic tools to do such
recruitment the tools or resources can be said as internet, hence it can be said as the practice
of using technology for task involved with finding attracting assessing interviewing and
hiring new personnel.
Brief History of E-Recruitment:
1995: Edgily said the recruitment industry’s future is on the net.
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2001: Cappelli with no wonder declares 90 percent of US companies were already doing
recruiting by internet then.
2003-2005: 94 percent of the world’s biggest companies (Global 500) have applied E-
recruitment.
2006: charted Institute of personnel and development found 64 percent of the UK

organizations used E-Recruitment.
2012: 3.9 percent of respondents to keynote research across UK had used the internet to
search for a job
E-Recruitment is also having the same procedure as the normal recruitment has such as to
find the prospective or potential employees, to take interview of them and at last to hire them
as per the requirement of the job.
Vacancies of the jobs are advertise on the World Wide Web (WWW), hence the applicants
who will be future employees upload there resumes to get know by the employers. The
companies engage there online promotional activities through there company websites, where
the complete information about the company is closed of on all sides. Hence with the help of
such information the applicant can easily decide he fit to the organization or not. Such that
the company’s official websites are considered to be a prominent element of E-Recruitment.
E-Recruitment Techniques:
E-recruitment ought to be strengthened into the general recruitment process of the

organization.
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An organized and well developed and defined applicant tracking system ought to be selected
and thus the frame work ought to have a back-end support. Hence with back-office bolster a
thorough site get and procedure to work applications.
Types of E-Recruitment:
There are two types of recruitment they are:
 Posting vacancies on their own websites which could be enabled by intranet or

internet
 Third party websites which enabled a huge marketplace for recruitment so called
“Online Recruitment Industry”. The best option among incumbents which possess
required knowledge, skills, abilities and other characteristics.
Purposes:
 To make the process efficient

 Less-expensive
 Reach larger pool of employees
BRANDING OF SERVICES:
 METRO/GRID: Branded buses plying on 25 routes providing direct connectivity
between diagonally opposite destinations on the city periphery. 173 Number of
services are in operation and the target is 250.
 PASS SPECIALS: Branded services for the exclusive use of the pass holding
commuters who constitute a major chunk of the commuters. 143 services in operation,
more in the offing. Only Day passes are sold on-board to the total exclusion of tickets.
 LADIES SPECIAL: Branded services operating for the exclusive use of women
commuters and children of both sexes below the age of 12 years. 12 services are in
operation between the city and important destinations around the city.
 HOSPITAL SPECIAL: Branded and specially equipped Mini services connecting all
the important Medicare centres and hospitals both Government and Private with the
city centre. Presently 3 services are in operation.
 MALL SPECIAL: Exclusive service connecting prominent commercial centres ,

high profile Malls and business hubs in the city, company service ,industrial area
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 BANGALORE ROUNDS: Three specially equipped buses, one A/C and two non-
A/C operate sightseeing trips on a daily basis from the city centre for the benefit of
tourists and those interested in exploring Bangalore.
 OTHER SERVICES: These are services operating in specific areas tailored to meet
specific travel needs of particular areas such as Outer Ring Road City extensions,
Sub- urban destinations, Peak hour, Feeder, Night Service etc. as detailed:
(i) RING ROAD SERVICES: Apex. 220 services are operated exclusively on the outer Ring
Road providing direct connectivity between locations on the city periphery abutting the ORR
bypassing the city. They have helped in reducing congestion in the city by avoiding travel
through city. More services are planned.
(ii) TRUNK SERVICES: Provide direct connectivity between different areas of the city by
bypassing the major Bus Stations to avoid the congestion and the resultant delays.
(iii) PEAK HOUR SERVICES: These are additional services operated during morning and
evening Peak Hrs, between the city centre, the administrative complex around the Vidhan
Soudha and different localities in and around the city. The timing of the operation is tuned to
the needs of the office goers in particular.
(iv) NIGHT SERVICES: BMTC operates nearly 100 such services for the benefit of late
night travellers specially those departing or arriving in to the city late through buses and
trains who were otherwise left at the mercy of others less secure and prohibitive modes of
travel. They are operated from all most all important extensions and localities to the
Kempegowda Bus Station. up to 2400 hrs and from 0400 hrs in the early morning . The ticket
rate is one and half the normal.
(v) FEEDER SERVICES: To provide direct connectivity between adjacent localities with
high travel potential BMTC has introduced the concept of Feeder Services. THEY ARE
BEING OPERATED IN SELECTED AREAS
OCCUPATION HEALTY AND SAFETY POLICY
The Health & Safety policy statement outlines the general requirement in force throughout
BMTC for ensuring a Safe and Health working environment. It is made available to every
employee, both permanent and temporary and to those on contracts Manual. This Policy will
comply to requirement to which BMTC subscribes for the next Five years. The safety Policy
establishes a proactive programme ensures that all employees are accounted for safety and
assist in continuous monitoring of the system.
DIFFERENT DEPARTMENTS IN BMTC
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ACCOUNTS DEPERTMENT
Accounts Department is one of the vital organs of the Corporation. The revenue collected in
the Depots are accounted by the Department and all payments are arranged through
calculative fund management.
FUNCTIONS OF ACCOUNTS DEPARTMENT
 It will prepare a budget for the succeeding year to manage its revenue and payments.
 At the end of every financial year the Department will present the financial
performance of the corporation to the Government.
 Accounts Department will ensure that the salary and other payments will reach the
Bank Account of all employees every month.
TRAFFIC OPERATIONS DEPERTMENT
FUNCTIONS
 Formulation of entire routes, schedules, fixation of bus fares for various services of
the Corporation.
 Controls the activities of control room, bus stands and call centre etc.
 Also looks after the works related to accidents, public complaints, suggestions and
redressed etc.
 Deals with public contacts and other traffic related matters.
SYSTEMS DEPERTMENT
Provide information technology support to all the departments of BMTC by way of design,
develop and maintain both Software & Hardware.
Assist the departments in automation, computerization, networking and provide security for
the IT infrastructure.
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FUNCTION
To ensure Electronic Data Processing and also software, Hardware and Networking solutions
through computerizing the whole organization and by monitoring and updating it on day by
day basis.
HUMAN RESOURCE DEVELOPMENT DEPERTMENT
Director (Technical) will head the structure of this department. Then comes Manager,
HRDD/Principal.
Function
 The main purpose of this department is to provide proper training to employees who
are newly appointed and also to the employees who are in need of proper training to
do their respective jobs effectively, efficiently and in a productive manner. For this
training purpose only, the Corporation has installed Training Centre at BMTC Central
Offices. This Training Centre will be headed by HRD Manager/Principal who finds
himself responsible for all the activities associated with training the employees.
 They Taylor different training Programmers for different sets of employees which
helps the trained employees to give out their best at their work place. In these training
centers training will be given to all the employees ranging from class 2 officers to
office helpers.
 Responsible for Capacity building through training all employees of the corporation.
There is a full fledged training centre at Vaddarahalli,Bengaluru- 562130
LABOUR WELFARE DEPERTMENT
Looks after maintenance of harmonious labour and industrial relations in the organisation.
Implementation of welfare schemes of the organization regarding health, education etc., in
addition to various amenities provided under labour legislations and truce agreements.
PRODUCTION AND TRANSPORT PLANNING DEPERTMENT
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Responsible for rolling stock planning, procurement and transport planning.
SECURITY AND VIGILANCE DEPERTMENT
Security and vigilance Department is established to protect the physical assets of the
Corporation besides having a control over pilferage misuse cheating and other antisocial
activities by way of securing intelligence. It acts as "eyes and ears" of the corporation and
keep a close vigil on the employees in maintaining integrity for the well being of the
corporation.
STORES AND PURCHASE DEPARTMENT
This Department looks after the procurement of all major and minor material required by the
Corporation. It is done through a transparent process of tendering. To make the process
more transparent BMTC using an IT initiative had made it 100% E-tendering. The material
procured by the stores ranges from bus chassis to paper pins.
Function
 The Stores and Purchase Department of the Corporation is entrusted with the
responsibility of carrying out all the activities related to Materials Management
efficiently.
 Its control permeates the entire Organization from the depot to the Central offices
wherever the purchasing, Inventory & transaction of the materials and disposal of
scrap materials.
BMTC BUS ELEET
BMTC has a composite fleet of buses of different make, varying carrying capacity and
offering different levels of comfort to suit specific demands of commuters. They are
1. LEYLAND/TATA ordinary buses with a seating capacity of 44 and provision for 10

standing passengers. There are 1881 of these buses in operation.
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2. LEYLAND / TATA / EICHER PARISARA VAHINIS: (seating capacity 46/44/ 48)
These are specially configured buses conforming to environment and anti-pollution norms
with Euro-2 & Euro-3 engines and are more passenger friendly too as they are better
upholstered, more roomy and airy. At present there are 1933 such buses in BMTC Fleet all
future inductions will be these only.
3. LEYLAND ARTICULATED (VESTIBULES) BUSES: These buses with a trailer

attached have a seating capacity of 65 and a standing capacity for 20 are deployed on high
traffic potential routes to meet high demand for transport. There are 106 vestibules in
operation with BMTC mostly deployed on the ORR and Long routes with good roads.
4. Leyland/Tata PUSHPAK/PUSHPAK +: These buses offer comfort that is a notch or two

higher as the seats, the upholstery and the interior are designed to make travel by them a more
comfortable and relaxing experience than the ordinary buses. These are mostly deployed for
charted services to reputed institutions for their daily travel requirement. Some are also
operated on selected routes in the city on a higher fare than the ordinary.
5. SWARAJ MAZDA/MINI BUSES : BMTC has 134 such mini buses for deployment on
low traffic potential routes and on roads that are not roomy enough to allow free maneuvering
of normal capacity buses.
6. VOLVO CITY BUSES: BMTC has the unique distinction of operating 49 world
renowned, A/C, city type Volvo buses considered the ultimate in quality in a city traffic
scenario. BMTC considers them as its mascot.
INITIATIVES
• DAY PASS VENDING MACHINES : BMTC has introduced Day Pass Vending
machines on an experimental basis to access their viability of their deployment on a larger
scale. The special feature of the Day Pass issued by these machines which are semi-
automatic is the web camera printed photo of the pass holder. It is hoped that with the
introduction of these passes bearing the photo pass holder, the misuse through reissue can be
PAGE 27
curtailed to a large extent. Two of such machines have been installed in Kempegowda Bus
Station on a trial run basis. Similar machines are installed at Shanthinagar Bus Station and
Shivajinagar Bus Station on experimental basis in compliance of Board resolution.
• Suvarna Karnataka Student Concessional Pass Smart Card: BMTC achieved another
first to its long list of achievement through introduction of Smart Card based Student
Concessional Passes which are the first of their kind to have been introduced in any of the
City Public Transport Corporation’s in India. With the introduction of these passes,
collection of accurate data regarding the actual use of these passes by the Students and other
relevant information becomes easier ones, the reader enabled ETMs are introduced as the sole
mode of ticket issue in BMTC.
• Monthly Commuter Pass ID card: (Bangalore Card) : BMTC continuing with its IT
initiatives has decided to introduce Smart Card based Identification cum Monthly Commuter
Passes on the lines of Smart Card based Student Concessional Passes introduced by it in the
current year. In view of the multiple uses envisaged for this card by BMTC and other
agencies like Metro, KPTCL etc. at a later date and to give it a strong brand name it has been
christened as Bangalore Card. It is proposed to be introduced in February 2008 as ID card at
the time of inception.
PUBLIC RELATION/ INFORMATION:
• IN OFFICE : Public grievances which are belongs to the operations of the Corporation are
heard and attended in the Office of the Chief Traffic Manager (operations) during all the
working hours. The other grievances are heard by all the concerned Head of the
Departments. Apart from those received at bus stations, control room etc.,
• BMTC CALL CENTRE: To facilitate free flow of information regarding the existing
facilities and new ones initiated for the benefit of commuters by BMTC, new avenues of
information which double up as channels of interaction between BMTC and its patrons- the
public are being made available. “Call center “ is the latest in this directions. This 0800 hrs
to 2000 hrs facility is being made available to the public for recording their grievances,
suggestions and complaints pertaining to all aspects of BMTC which has a bearing on the
commuters. Two exclusive telephone lines with No.s 12667 are put on the disposal of the
public.
PAGE 28
• Enquiry counters, Public Address System: With the aim of providing information related
to BMTC operations and other services offered for the benefit of the public, enquiry counters
staffed with qualified traffic personnel and equipped with the latest information pertaining to
BMTC routes such as destination details, arrival and departure timings, en-route places,
information pertaining to important land marks in the city and other civic facilities such as
hospitals, Police stations etc. have been established at all major bus stations. Also available
for public are complaints and suggestion books. These information centres functions between
0600 to 2200 hrs.
• Public address system: To facilitate smooth operations and a means of quick dissemination
of information Public Address System has been installed at the major bus stations.
• E-mail: To facilitate smooth operation and a means of quick action,

complaints/suggestions etc. can be received through e-mails.
• IVRS : INTERACTIVE VOICE RESPONSE SYSTEM : Interactive Voice Response

System will be started which will enable the public to get information about operations
through telephone.
• CITIZEN CHARTER: Citizen Charter containing the commitments of the Corporation

towards the commuters has been published by BMTC with the dual purpose of educating
both its personnel and the general public regarding the Corporation’s obligations to its
patrons and the special commitments towards them. This Charter printed in bilingual posters
is exhibited in all its buses as well as bus stations.
• DOCUMENTARY FILMS: BMTC has been producing documentary films on subjects

related to its day to day functioning, accidents –its repercussions and relief road safety etc as
a medium for putting forth the BMTC’s point of view and for educating its staff. As off now
nearly 20 documentary films on a variety of subjects have produced and screened for the
benefit of its staff.
• BANNERS AND HOARDINGS: BMTC displays banners and hoardings to spread

information about the facilities offered by BMTC. This is done for the benefit of commuters.
Information pertaining to traffic operations, introduction of new schemes, information
regarding various passes issued by BMTC and also cautionary information in respect of the
use of facilities is provided. These hoardings and banners are exhibited at vantage locations
in bus stations and other infrastructural sites.
PAGE 29
• TRANSPORT ADALATS: BMTC responds to and deputes officials to attend to transport
adults conducted by different RTO’s whenever intimated and subjects related to BMTC come
up for discussion.
• ROAD SAFETY MANAGEMENT FOR EFFECTIVE TRANSPORT MANAGEMENT

INITIATIVE:
1. Regular In House training programme is conducted for the benefit of the conductors
and drivers to import training on aspects pertaining to road discipline, traffic rules, public
behaviour coats, de-addiction etc. A permanent full time training facility is functional.
Services of experts from outside are also availed for the conduct of these courses. NGO’s
active in the field are also roped in this programme.
2. The Officers and the supervisory staff are also being deputed to CIRT and other
training institutions for refresher training.
3. The drivers are encouraged for safe driving by awarding Chief Minister’s gold
medals and silver medals, incentives of increments and cash awards.
ACHIEVEMENTS AND AWARDS:
The following are the awards conferred to Bangalore Metropolitan Transport Corporation for
its outstanding performance, achievement and contribution for the welfare of society and
protection of environment:
 Golden Peacock Special commendation Certificate for the year 2005

 ASRTU Vehicle productivity Award for maximum improvement in city services.
 ASRTU Tyre performance Award for highest performance in city services.
PAGE 30
 Transport Minister’s Trophy for outstanding work in achieving lowerst accident rate
in the urban category for the year 2004-05 issued by ministry of shipping Road
Transport and Highways, GOI
 ASRTU Award for minimum Operational cost (City)
The greatest achievement of BMTC is the place occupied in the hearts of people by
fulfilling their commuting needs and the supreme reward is people’s trust and
patronage for BMTC.
FUTURE PLANS AND PROGRAMMES:
The Bangalore Metropolitan Transport Corporation has formulated a number of effective

plans for enhancing its operations, performance and reducing cost a operations. These
Effective transport management initiatives comprise of five different initiatives which are as
below:
1. Public Relations for effective Transport Management initiative.

2. Innovative Technology for Effective Transport Management initiative.
3. Vehicular Air Pollution Management Initiative
4. Road Safety Management initiative.
5. Infrastructure for effective Transport Management in it
THE PRACTICES ADOPTED BY BMTC TO PREVENT ACCIDENTS
1. Driver Selection:
• To apply for the drivers job, the minimum qualification is SSLC Pass
• Applicants should hold a valid Heavy Private Vehicle License
• Applicants must possess physical attributes like minimum of 160cm of height, 50 kg in
PAGE 31
weight.
2. Selection through driving test
Driving test is conducted at FOUR levels. Figure 2.5 shows Computerized monitoring
system to generate result of the test. This is an attempt by the organisation to eliminate
human factor in the selection process.
Each of the Green dots in the figure 2.5 indicates light sensitive poles on the test drive tracks.
The driving skills are tested based on the number of poles the driver retains on the track after
completing the drive. A candidate who does not meet the minimum requirement in the first
test is not considered for the next test and is rejected.
Selected candidates are given compulsory one month training under the supervision of senior
drivers. Training is provided to every driver in a scientifically designed training centre near
Magadi, Bangalore.
3. Additional Training and Development programs
• Classroom training by senior drivers, instructors, RTO, BMTC and Police officers.
• Practical Training on Vehicles
• Screening Documentary films on - 1. Driving habits 2. Alert on roads 3. Accidents
(case studies) 4. Fuel Conservation
• Practical training is imparted at Depot Level by the driver trainers for safe and good
driving
• Corporate level refresher training course is conducted for safe and good driving
• The selected drivers are also subjected for three days need based refresher course at
Drivers Training Institute of M/s. Ashok Leyland’s at Namakal, with maximum batch size of
80 drivers per week.
PAGE 32
• A lecture from Art of Living on stress Management is made compulsory for every batch.
(120 drivers per week)
• All the drivers involved in fatal accidents during the year 2007 were subjected for a
Week’s Sudharshan Kriya yoga of Art of Living Institute
• Drivers identified as Alcohol addicts are invariably sent for De-addiction Treatment
• All the drivers above the age of 45 years are subjected for Master Health Check-up once
in a year
• Memorandum of Agreement is signed with 35 leading private Hospitals of Bangalore, so
that the BMTC employees can avail in-patient treatment on credit basis.
4. Incentives for safe driving
• Silver Medal award for drivers with three years of accident-free service
• Chief Minister’s Gold Medal for five years of accident-free service
5. Safety measures on Vehicle
* Ergonomically designed seat for Driver.
* Good ventilation while Driving
* Wide windscreen glasses and side mirrors
* Sensor panels in Vajra (Volvo) services.
* Fitting of Pneumatic doors for automatic closing.
* Adoption of power steering.
* Regulation of speed through FIP.
* Display of Slogans and sign boards in the Vehicles.
* Installation of Emergency exit in all Vehicles.
PAGE 33
* Introduction of SARATHY patrolling Vehicles to - Regulate the Transportation and
Attending to accidents.
PAGE 34
Chapter -3
SWOC ANALYSIS
SWOC ANALYSIS
Its full form can be said as strength, weakness, opportunity, challenges. It is important as
organization should always know their strength, weakness, opportunity and challenges. As
they are qualitative analysis hence it is different from quantitative analysis. It is used to
specify the objective of the business and it is one of the critical parts of the strategic planning
process. Such that the quantitative analysis of SWOC plays a very important role in the
research. Hence in the strength weakness, opportunity and challenges, the strength and
weakness are internal analysis and opportunity and threat are external analysis. Strength and
PAGE 35
weakness as they are internal analysis hence they are controllable but when coming to
opportunity and challenges they are external hence it is difficult to control so it is
uncontrollable but it can be how ever take premises to tackle such external consequences and
can overcome of such consequences.
Strength:
• Labour force with high level of professionalism, skill and dedication.
• Induction of IT and IT savvy supervision and administrative staff. • Total Monopoly in its
field of activity.
• Minimum Government and political interference in day to day functioning of Corporation.
• Posting of seasoned and visionary CEOS to head the Corporation for long stints which
ensures continuity and smooth implementation of their vision plans.
• A supportive political leadership.
• Very cordial Management labour relations
• Good public support.
Weakness :
• Union activity though at a comparatively subdued level.
• Perennial crew shortage
• Labour Indiscipline
• Burden of shouldering social obligations in the form of loss making operations,

unsubsidized concessional to different sections of society.
• Lack of total freedom in financial matters particularly with regard to Passenger Bus Fares.
• Impediments in the form of transparency loss , accountability into Right to Information

Act.
Opportunities.
 Ever growing demand for Public transport.
PAGE 36
• New avenues of revenue generations like advertisement, exploitation of real estate
resources etc.
• A perceptible shift in the public mind in favour of public transport Increase in demand in
transport services.
• Exploitation of new Avenues through penetration into areas earlier monopolized by

personalized and semi personalized transport.
CHALLENGES:
The bottom right square reflects challenges that a business might face. Here you might find a
consideration that has also been listed as an opportunity -- new technologies, for example.
Tightening of regulations, changes in consumer demands, newer products and a changing
competitive landscape can pose challenges.
 Fuel price gets fluctuated or increase regularly
In additions to fuel prices change BMTC could not change the ticket fee regularly
accordingly hence it can cause to decrease in the customer base and if the ticket fee is not
raised it can cause loss to BMTC such can cause challenges.
 Competition with private sector such as OLA and UBER
Now a days Ola and Uber is emerging with prominent competitor bringing new ideas such as
pooling which is same cost and customers can reach their destination more earlier than
BMTC which cause major Challenges to BMTC.
 Non implementation of modern technology
As technology is going on changing regularly hence BMTC also need to change with modern
buses and services such as applications to know where is the bus with GPS trackers as
customers also demand such technology if they do not implement at the correct time it can
cause major challenges to BMTC.
 Competition with Namma Metro
PAGE 37
Now a days people need more fast services such that most of the people are preferring the
metro rather than BMTC buses, as the metro fair is also less and provide fast services such
causes challenges to BMTC.
PAGE 38
CHAPTER 4
FINDINGS, SUGGESTIONS &,CONCLUSION
LEARNING EXPERIENCE
1. The Organization despite being the most successful Public Transport Corporation is
faced with serious problems that are impeding its growth.
2. Perennial shortage of conductors and drivers (who form backbone of any public
transport) resulting from high incidence of absenteeism and under recruitment.
3. BMTC could not change the ticket fee regularly accordingly hence it can cause to
decrease in the customer base
4. Labour Indiscipline is one of the major problem.
PAGE 39
5. Minimum Government and political interference in day to day functioning of
Corporation
6. Introduction of SARATHY patrolling Vehicles to - Regulate the Transportation and
SUGGESTIONS AND CONCLUSION
1. BMTC can improve and lead service industry with minimal efforts and
improvisation
2. Implementation of modern technology is essential.
3. Competitive sustainability needs to be improved since an high competition from
private sector.
PAGE 40
4. Fuel resource needs to be preserved , according BMTC can adopt Bio Fuel or
electrical buses
5. BMTC an update more no buses to BS4 for engine.
6. It also helped me enhance my knowledge about transport industry.
7. Time management skills and working in a team.
8. Preparation and presentation of the research reports.
9. I got to meet a lot of people and have learnt a lot during this period.
10. Detailed information helped me analyse most of the aspects about BMTC.
11. BMTC can improve and lead service industry with minimal efforts and
improvisation.
BIBLIOGRAPHY
1. www.bmtcinfo.com
2. www.google.com
3. Company Annual Report 2014-2017.
4. K.Ashwathappa Human Resource and Personnel Management.
5. BMTC Reference Copies of Different Department
PAGE 41
PAGE 42

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Organisation Study at BMTC

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AN ORGANISATIONAL STUDY AT BMTC

The objective of this chapter is to elaborate on the importance of Transportation in a

INDIAN TRANSPORT SYSTEM

TRANSPORTATION AND ECONOMIC DEVELOPMENT

Transportation plays an important role in the development of a country 1 and is an indicator

SCHEMATIC REPRESENTATION OF RELATION BETWEEN TRANSPORTATION

Increased demands for credit”.

BANGALORE METROPOLITAN TRANSPORT CORPORATION

SLOGAN- Moving you most economically Bangalore to your doorstep.

HEADQUARTERS-central office, K H Road

SERVICE TYPE-Local, Limited-stop,

Express and BRT bus service

FLEET - 6390(NOVEMBER 27, 2017)

This Project is done in BMTC (Bengaluru metropolitan transport corporation) as a part of

RANGE WISE BIFURCATION

c. Mofussil services: Limited number services introduced on public demand to some

OBJECTIVES OF THE STUDY

 To study the organization structure, span of management, authority and responsibility

 Lack of availability of resources as the company policy maintains restricted

BMTC POLICY REGARDING VISION AND MISSION

 Provide people-centred (quality, efficient, integrated and safe) services

 A BMTC CORONA BUS

ELECTRONIC TICKETING MACHINE

• A single ticket can be generated for up to 9 passengers thus saving stationery.

Facilities Provided By BMTC:

1. Purchase of monthly bus passes through internet

 Achieving high operational efficiency.

Major bus stations

Banashankari, jayanagar 4th block, koramangala,kengeri,yeswanthapur, vijayanagar ,domlur,

ORGANISATIONAL STRUCTURE IN BMTC

1 SRI. LAXMAN S.SAVADI

5 SRI.PARESH KUMAR GOEL

On-Going Plans of BMTC:

 Developing one of the best Information Technology Services.

As we know what is recruitment now it is a new topic to know,

Brief History of E-Recruitment:

1995: Edgily said the recruitment industry’s future is on the net.

2006: charted Institute of personnel and development found 64 percent of the UK

E-recruitment ought to be strengthened into the general recruitment process of the

There are two types of recruitment they are:

 Posting vacancies on their own websites which could be enabled by intranet or

 To make the process efficient

 MALL SPECIAL: Exclusive service connecting prominent commercial centres ,

OCCUPATION HEALTY AND SAFETY POLICY

DIFFERENT DEPARTMENTS IN BMTC

FUNCTIONS OF ACCOUNTS DEPARTMENT

TRAFFIC OPERATIONS DEPERTMENT

HUMAN RESOURCE DEVELOPMENT DEPERTMENT

LABOUR WELFARE DEPERTMENT

PRODUCTION AND TRANSPORT PLANNING DEPERTMENT

SECURITY AND VIGILANCE DEPERTMENT

STORES AND PURCHASE DEPARTMENT

BMTC BUS ELEET

1. LEYLAND/TATA ordinary buses with a seating capacity of 44 and provision for 10

3. LEYLAND ARTICULATED (VESTIBULES) BUSES: These buses with a trailer

4. Leyland/Tata PUSHPAK/PUSHPAK +: These buses offer comfort that is a notch or two

PUBLIC RELATION/ INFORMATION:

• E-mail: To facilitate smooth operation and a means of quick action,

• IVRS : INTERACTIVE VOICE RESPONSE SYSTEM : Interactive Voice Response

• CITIZEN CHARTER: Citizen Charter containing the commitments of the Corporation

• DOCUMENTARY FILMS: BMTC has been producing documentary films on subjects

• BANNERS AND HOARDINGS: BMTC displays banners and hoardings to spread

• ROAD SAFETY MANAGEMENT FOR EFFECTIVE TRANSPORT MANAGEMENT