Professional Documents
Culture Documents
Steps:
1. In week 13, students need to show their progress during class time
2. The pair video-records their presentations individually and merge the videos.
3. One of them submits the video to the lecturer via Telegram on week 14 during class
time.
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What is a critical incident?
● Usually it is an incident that has significance to you. It is often an event which makes
you stop and think, or one that raises questions for you.
● It may have made you question an attitude, value or behaviour.
● It might include an incident involving conflict, hostility, criticism, motivation and
improvement.
● Critical incidents may relate to issues of communication, knowledge, culture,
relationships, beliefs or emotions.
SAMPLE INTRODUCTION
The scene chosen depicts a situation in which Margaret (played by Sandra Bullock) was
summoned by her bosses who break the news of her deportation …
SAMPLE BODY
When the boss says, “Isn’t he your secretary?”, Margaret responds with, “It
wouldn’t be the first time one of us fell for our secretaries, would it Edmund?”.
Margaret reveals very poor work ethic and unprofessional behaviour in the
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workplace. Based on communication theories, it is inappropriate to make
personal attack during a formal discussion. Margaret’s comment will cause
embarrassment for Edmund; thus, affecting her relationship with him. Her
comment also reflects lack of respect for her superior. Discussion should always
focus on the issue at hand and reflect professionalism……………(Students may
elaborate further)
Recommendation Effect
SAMPLE CONCLUSION
There is much we can learn from this video excerpt in terms of professional and
unprofessional behaviour in the workplace. This video excerpt highlights the importance of
work ethics, phatic communication, body language and personality in the workplace. We
can conclude that all these aspects of communication do not only impact our relationship
with others but also teach us to communicate effectively. We must remember that when
interacting professionally, we have to show respect by listening attentively and observing
politeness in every aspect of our communication.
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Updated: 3 July 2019