IMPLEMENTACIÓN DE UNA ENCUESTA EN INGLÉS

PRESENTADO POR:
VICTOR JHONBRAINER PERDOMO FLOREZ

SERVICIO NACIONAL DE APRENDIZAJE SENA

CENTRO DE INDUSTRIA Y CONSTRUCCIÓN
REGIONAL TOLIMA

TECNOLOGÍA GESTIÓN DE MERCADOS

FICHA: 2104714
 SURVEY OF SATISFACTION
1. How long have you been using our products (handmade coffee soaps)?
 Less than 1 month
 1 to 3 months
 3 to 6 months
 6 months to 1 year
 1 to 3 years
 More than 3 years

2. How often do you shop at our Mara soap stores?

 Weekly
 Monthly
 Quarterly
 Six-monthly
 Annual
 Every two years
 Only once

3. Do you think that handmade coffee soaps satisfy your needs in terms of skin care and
personal hygiene?
 It exceeds my expectations of usefulness
 Just solve my needs
 It's useful, but there are better options
 Doesn't meet my needs

4. What is the probability that I will buy our products again from Mara soap stores?
 Very likely
 likely
 Unlikely
 Not likely
5. What is the quality of the information about our products?
 High. It was accurate and answered my questions correctly.
 Good. It allowed me to know the general characteristics, although I still had doubts.
 Medium. I was able to know only a few characteristics.
 Low. It doesn't allow you to know the characteristics.

6. How was the attention to resolve your doubts?

 Quick, because they answered immediately.
 I had to wait, but they answered.
 Slow, because there were no online advisors and they contacted me by e-mail.
 Insufficient, because I did not receive an answer.

7. If you think of similar products or services, what is your qualification for our brand of
handmade coffee soaps?
 It's the best choice of all, by far
 It's the best option so far, but I'll look for alternatives
 It's a good choice, but I think there are better
 This is the option I choose when other offers are not available
 It's my last option, because I'm not at all satisfied

8. What is the probability that you will recommend us to your acquaintances?

 I already recommend them
 It's very likely
 It is likely
 It is unlikely

9. Overall, how satisfied are you with this handmade soap company?
 Highly satisfied
 Very satisfied
 Satisfied
 Not very satisfied
 Completely unsatisfied
10. What is the aspect or aspects that would improve your experience with our brand of
handmade coffee soaps?
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