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G-Manual Sample 5 (Manufacturing) PDF
G-Manual Sample 5 (Manufacturing) PDF
Ph: 866.562.3986
BTD establishes this quality policy manual to implement and maintain a quality management system
meeting the requirements of ISO 9001:2015, to ensure customer satisfaction in the manufacturing of
stamped, formed, machined and fabricated metal parts, weldments, subassemblies and painting of
metal parts to customer and BTD specifications
We do this by:
1) Living our values,
2) Providing opportunities for employee involvement, motivation and training,
3) Developing, documenting and following processes.
3. Quality Objectives
BTD’s quality management system objectives are to enable BTD to be our customers’ first choice by:
1) Achieving satisfactory ratings on quality, delivery and other key metrics tracked and reported
by our customers through their formal supplier evaluation and performance systems,
2) Achieving a level of 700 ppm as tracked through BTD’s RA system for customers without a
formal supplier evaluation system for quality,
3) Achieving a 95% on-time delivery to the BTD warehouse for customers without a formal
supplier evaluation system for delivery.
Management Approval
Name: Title: Signature: Date:
BTD monitors and reviews information relevant to internal and external issues through our
management review meetings.
BTD’s Top Management has determined that our customers, suppliers, employees, owners
(Ottertail) and regulators (OSHA) are the interested parties that we need to be concerned with
and will strive to meet their needs and expectations.
Top Management monitors and reviews relevant measurements and information about these
interested parties and their relevant requirements through management review meetings.
We apply all the requirements of the standard that are applicable within the scope of the quality
management system. With only one exclusion section 8.3 Product Design & Development of
Products & Services - (Ref. Section 1.1.1)
Top Management ensures the scope of the quality management system is available and
maintained, as documented in Section 1, including the types of products and services covered
by the quality management system, and justification for any requirements determined not
applicable to the scope of the quality management system.
Top Management ensures conformity to the standard(s) referred to in Section 1, and that any
requirements determined as not applicable do not affect our ability or responsibility to ensure
the conformity of our products and services and the enhancement of customer satisfaction.
Risk Monitoring
Customer
Inputs
Customer EDI/Forecast Inaccuracy and Daily forecast and order
Requirements order cancelation confirmation
Places Order
Outputs
Risk Monitoring
Order Qty, Due date Changing customer orders and Daily exception reporting and
and Container
Inputs Job Created WC capacity limitations weekly WC load meetings.
Outputs
Risk Monitoring
Material needs, Due
Date, Work Center Inputs
Material Material availability, Supplier
Communication with Sales
Team, Supplier Performance/
OTD
Assignment Purchased Report Cards
Outputs
Risk Monitoring
Daily Exception Reporting,
WC Capacity, BOM Item Communication with
Material Delivery Date Inputs Job Planned Availability, Man Power Production and Daily Planners,
Weekly Load Report Meeting
Outputs
Risk Monitoring
Productivity, MDI data, LPA
Job scheduled, Machine, Manpower, Tooling,
program, Safety Audit,
Material Delivery, WC
Load, Containers
Inputs Process Job Safety, Process Adherence,
OSS OTD, Part Quality
Delivery to the Warehouse,
EQCP’s, Supplier Report Cards
Inputs
Outputs
Risk Monitoring
Product Placed in Delivery to the Warehouse,
Labeled Product and MDI Data, Random Inventory
Inputs Preservation of product,
Inspection Data Inventory Audits, FIFO processes,
Inventory Accuracy
Outputs
Risk Monitoring
Short/Over shipments, late Picking Verification Processes and
Labeled Product and
Inputs
Product Shipped shipments, Understanding
Software, Customer Ship Notes, OTD to
Inspection Data Customer, Shipping Errors Reported by
to Customer Customer Ship Requirements Customer
Rev:11-08-17
Core Flow Processes Support Processes Management Processes
Quote Provided to Customer * LAU2-001 Product Realization PRO2-002 Non-Conforming Product
Process Job
Product Placed in Inventory Color Key:
PRO2-003 Part Production Key ISO Processes
CHN2-002 NSM Non-Standard
Manufacturing
QMS Processes Flow Steps
CHN2-004 QAD Addition
FAE2-007 Work Center Transfer
LAU2-004 Container Designation
Process
PRO2-001 Monitoring and
Measuring of Product
PRO2-006 Transfer of Temporary
Work
This documentation includes the “Quality Manual”, which consists of this Quality System
Policy Manual, as well as the quality system procedures, which are located and
controlled as defined under documentation requirements per Section 7.5.
5. Leadership
5.1. Leadership & Commitment
5.1.1. General
Top Management demonstrates leadership and commitment with respect to the quality
management system by:
a) Taking accountability for the effectiveness of the quality management system;
b) Ensuring the quality policy statement and objectives are established for the quality
management system and are compatible with the context and strategic direction of
the organization;
c) Ensuring the integration of the quality management system requirements into the
organization’s business processes;
d) Promoting the use of the process approach and risk-based thinking;
e) Ensuring that the resources needed for the quality management system are
available;
f) Communicating the importance of effective quality management and of conforming
to the quality management system requirements;
g) Ensuring that the quality management system achieves its intended results;
h) Engaging, directing, and supporting personnel to contribute to the effectiveness of
the quality management system;
i) Promoting improvement;
j) Supporting other relevant management roles to demonstrate their leadership as it
applies to their areas of responsibility.
5.2. Policy
5.2.1. Establishing the Quality Policy
Top Management establishes, implements, and maintains a quality policy statement
that:
a) Is appropriate to the purpose and context of the organization and supports its
strategic direction;
b) Provides a framework for setting quality objectives;
c) Includes a commitment to satisfy applicable requirements;
6. Planning
6.1. Actions to Address Risks & Opportunities
6.1.1. When planning for the quality management system, Top Management considers the
issues referred to in 4.1 and the requirements referred to in 4.2, and determines the
risks and opportunities that need to be addressed to:
a) Give assurance that the quality management system can achieve its intended
result(s);
b) Enhance desirable effects;
c) Prevent, or reduce, undesired effects;
d) Achieve improvement.
Top Management ensures actions taken to address risks and opportunities shall be
proportionate to the potential impact on the conformity of products and services.
Top Management has addressed risks and opportunities through the implementation of
the quality management system, specifically through the procedures and processes
we’ve defined with the intention to prevent risks and address opportunities.
6.2.1. Top Management establishes quality objectives at relevant functions, levels, and
processes needed for the quality management system.
6.2.2. When planning how to achieve its quality objectives, Top Management determines:
a) What will be done;
b) What resources will be required;
c) Who will be responsible;
d) When it will be completed;
e) How the results will be evaluated.
7. Support
7.1. Resources
7.1.1. General
Top Management determines and provides the resources needed for the establishment,
implementation, maintenance, and continual improvement of the quality management
system, considering:
a) The capabilities of, and constraints on, existing internal resources;
b) What needs to be obtained from external providers.
7.1.2. People
Top Management determines and provides the personnel resources necessary for the
effective implementation of its quality management system and for the operation and
control of its processes.
7.1.3. Infrastructure
Top Management determines, provides, and maintains the infrastructure necessary for
the operation of its processes and to achieve conformity of products and services.
Top Management ensures this knowledge is maintained and made available to the
extent necessary.
When addressing changing needs and trends, Top Management ensures current
knowledge is considered and determines how to acquire or access any necessary
additional knowledge and required updates.
Top Management has addressed this requirement through the documented processes
and procedures of the quality management system, as well as through the retained
information supporting the quality management system processes.
7.2. Competence
Management:
a) Determines the necessary competence of personnel doing work under its control that
affects the performance and effectiveness of the quality management system;
b) Ensures that these persons are competent on the basis of appropriate education, training,
or experience;
c) Where appropriate, takes actions to ensure the necessary competence, and evaluates the
effectiveness of the actions taken;
d) Retains appropriate documented information as evidence of competence.
7.3. Awareness
Management ensures personnel doing work under the organization’s control are aware of:
a) The quality policy statement;
b) Relevant quality objectives;
c) Their contribution to the effectiveness of the quality management system, including the
benefits of improved performance;
d) The implications of not conforming with the quality management system requirements.
7.4. Communication
Top Management determines the internal and external communications relevant to the quality
management system, including what, when, with whom, and how it will communicate, and who
communicates.
8. Operation
8.1. Operational Planning & Control
Management ensures the organization plans, implements, and controls the processes needed
to meet the requirements for supplying products and services, and to implement the actions
determined in Section 6, by:
a) Determining the requirements for the products and services;
b) Establishing criteria for:
1) The processes;
2) The acceptance of products and services;
c) Determining the resources needed to achieve conformity to the products and services
requirements;
d) Implementing control of the processes in accordance with the criteria;
e) Determining, maintain, and retaining documented information to the extent necessary:
1) To have confidence that the processes have been carried out as planned;
2) To demonstrate the conformity of products and services to their requirements.
Management ensures the output of this planning is suitable for the organization’s operations.
Management ensures planned changes are controlled and the consequences of unintended
changes reviewed, taking action to mitigate any adverse effects, as necessary (reference
Section 10.2).
When determining the requirements for the products and services to be offered to
customer, Sales ensures that:
a) The requirements for the products and services are defined, including:
1) Any applicable statutory and regulatory requirements;
2) Those requirements we consider necessary.
b) We can meet the claims for the products and services we offer.
Purchasing and Quality determines and applies criteria for the evaluation, selection,
monitoring of performance, and re-evaluation of external providers, based on their ability
to provide processes or products and services in accordance with requirements.
Purchasing retains documented information of these activities and any necessary
actions arising from the evaluations.
Operations identifies the status of outputs with respect to monitoring and measurement
requirements throughout production and service provision.
8.5.4. Preservation
Operations preserves the outputs during production and service provision, to the extent
necessary to ensure conformity to requirements.
In determining the extent of post-delivery activities that are required, BTD considers:
a) Statutory and regulatory requirements;
b) The potential undesired consequences associated with its products and services;
c) The nature, use, and intended lifetime of its products and services;
d) Customer requirements;
e) Customer feedback.
BTD retains documented information describing information describing the results of the
review of changes, the personnel authorizing the change, and any necessary actions
arising from the review.
Operations and Quality Assurance ensure the release of products and services to the customer
does not proceed until the planned arrangements have been satisfactorily completed, unless
otherwise approved by a relevant authority and, as applicable, by the customer.
Operations and Quality Assurance retain documented information on the release of products
and services, including:
a) Evidence of conformity with the acceptance criteria;
b) Traceability to the person authorizing the release.
BTD ensures appropriate actions are taken based on the nature of the nonconformity
and its effect on the conformity of products and services, including nonconforming
products and services detected after delivery of products, and during or after the
provision of services.
BTD ensures nonconforming outputs are dealt with in one or more of the following ways:
a) Correction;
b) Segregation, containment, return, or suspension of provision of products and
services;
c) Informing the customer;
d) Obtaining authorization for acceptance under concession.
9. Performance Evaluation
9.1. Monitoring, Measurement, Analysis, & Evaluation
9.1.1. General
Top Management determines:
a) What needs to be monitored and measured;
Top Management evaluates the performance and the effectiveness of the quality
management system.
10. Improvement
10.1. General
Top Management determines and selects opportunities for improvement and implements any
necessary actions to meet customer requirements and enhance customer satisfaction,
including:
a) Improving products and services to meet requirements as well as to address future needs
and expectations;
b) Correcting, preventing, and reducing undesired effects;
c) Improving the performance and effectiveness of the quality management system.
Top Management and Quality Assurance ensures corrective actions are appropriate to
the effects of the nonconformities encountered.
Top Management considers the results of analysis and evaluation, and the outputs form
management review, to determine if these are needs or opportunities that need to be
addressed as part of continual improvement.