STEP

1-Customer drive the vehicle to service center

2-Receptionist receive customer complaint 
3-Receptionist receive the vehicle on manual receiving form recording all damages , mileage, missing items,..etc
4-Receptionist return to his office and open the ERP menu and insert all collected data (after enter vehicle data , a
5-Vehicle history with all old visit and old transaction should be available for receptionist.
6-Receptionist open new sales order (job order) and mentioned customer complaint, 
7-Sales order transfer to service controller who in turn assign to service engineer or service technician to check the
8-service engineer assign job and record technician time on system (time in, tome out)
9- mechanic make inspection for certain time and define the cause of fault & required parts then clock out the job
10-service engineer (workshop controller/supervisor) make repair estimation with standard operation with flat rate
11-sales order transfer to parts dept to check the availability of parts and prices
12-reception review all previous & make final repair estimation and print from system , getting customer approval
13-after customer sign with approval , sales order are return to controller to assign a mechanic for doing repair
14-mechanic post his time and release parts from warehouse on parts requisition form printed from REP.
15-store keeper printed pin location to parts picker to bring parts to mechanics
16-spare parts counter to involice parts against job order
17-controller to close job card
18-quality control to test the vehicle and write down his notes on system
19-reception to make final review and call the customer then make performa invoice
20-customer to pay at cashier and final invoice to printed and giving to customer.
reception to print vehicle release for to security guy
21-CRM to call customer within 48 hrs to check his feedback and make CSI on ERP.
CS LEVEL
Repair Order -VA02
Manual
Manual
Service Note - IW51

Service Order - IW32

Service Order - IW32
Service Order - IW32
Service Order - IW32
Service Order - IW32
Service Order - IW32
Service Order - IW32
Service Order - IW33
PM
PM/MM
Service Order - IW33
Overall Completion Confirmation - IW42

Request Of billing - DP90

Invoicing - VF02