Vehicle Sales and Administration

 You trigger the procurement process by creating a purchase order to order a vehicle
from the OEM.
 Used vehicles can be traded-in, repaired, refurnished and revaluated.
 Before you sell a new vehicle, you can create a quotation for a customer.
 You can check the customer’s credit limit and calculate pricing. You can distribute
invoice amounts to multiple bill-to parties

 You can create a returns order. The system posts the vehicle back to your inventory
and creates a credit note.
Process Flow
The business processes run as follows:

1. Processing Customers
2. Processing Activities
3. T...

4. Purchasing New Vehicles

5. Purchasing Uses Vehicles
6. Creating Vehicle Quotations without Vehicle
7. Selling New Vehicles
8. Selling Used Vehicles
9. Splitting Orders
10. Creating Down Payments
11. Creating Outbound Deliveries
12. Billing
13. Processing Complaints
14. Processing Returns
15. Integration of VMS and DBM

Processing Customers
You can use this business process to manage your customers and contacts.
You can easily view and update important information about your customers.
Customers can be individuals and groups that have a relationship with your company as
consumers, but can also be companies and organizations, for example, fleet customers.
Process Flow
The following business process takes place in Dealer Business Management:
1. Search and display customer
2. Create and edit customer
3. View and edit customer details
4. View and edit credit limit
5. View customer fact sheet

Processing Activities
Purpose
You can use this business process to create and update activities. An activity is used to
record information that results from interactions between your company and customers during
the customer relationship life cycle. Activities are subdivided into business activities and
tasks.
Process Flow
The following business process takes place in Dealer Business Management:
1. Search activity
2. Create activity
3. Edit activity details
4. Schedule activity
5. Edit task
6. Assign person responsible to task
7. Update task
8. Monitor task list
9. Monitor activity
Purchasing New Vehicles
Purpose
You can use this business process to order and post new vehicles to your inventory.
You can create orders for new vehicles either in a third party system or directly in DBM. If the
new vehicle is ordered in a third party system, the order data can be interfaced with DBM.

When you create a purchase order in DBM, (1) you enter the OEM, (2) vehicle, and
(3)conditions.
You can create an order for an existing planned vehicle record or, alternatively, you create a
new vehicle record when you create the purchase order.

The vehicle record can be used to document all vehicle data, including identifiers such as the
vehicle identification number (VIN) or engine number.

The vehicle can be reserved for a customer or marked as sold. After its arrival, the new
vehicle is added to the inventory; you do this by posting a goods receipt.

Process Flow