Overview of Hospitality Industry

The dictionary meaning of hospitality is

KINDNESS IN WELCOMING GUESTS OR
STRANGERS. Hospitality is the
relationship between guest and host, or
the act or practice of being hospitable.
Specifically, this includes the reception
and entertainment of guests, visitors, or
strangers, resorts, membership clubs,
conventions, attractions, special events,
and other services for travelers and
tourists.
Source : Wikipedia
 HOSPITALITY MANAGEMENT
As a field of work As a field of study
As a field of work As a field of study,
hospitality hospitality
management refers to management refers to
the management of the study of the
hotels, restaurants, hospitality industry
resorts and any other and its management
institutions that are needs. It also relates
involved in the to the people who opt
hospitality industry hospitality sector as a
career and pursue
their studies in the
same.
 Facets of Hospitality Industry
Tourism 
Management
Hotel 
management

Hospitality
Management Event 
Management

Resort  Convention 
Management Management

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 Classification of Hotels
Hotels

Based on Service levels Based on Theme

Budget Suite Boutique Ecotel

Luxury Heritage

Based on  Target Market

Commercial Resort Convention

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Departments In Hospitality Industry

Food/  Safety/ 
Housekeeping  Front Desk Engineering Health/sports
Beverage security

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 Importance
Importanceof of
Hospitality Management
Hospitality Industry
Why is hospitality important?
 It directly affects customer satisfaction
 Creates Quality Employment
 Helps in improving Country’s Image
 Captures Tourists and Business Markets
 Acts as a major engine of Economic Growth

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