Contact or Complete Outbound Sales Disposition

Non - Contact A - Answering Machine Answer machine

Customer moved and no longer in the State, No longer has Utility we cover or
Contact ACII - Account Info inactive
does not have electricity yet

Contact AHAP - Already has a Provider Customer is in a contract with another supplier and does not want to switch

Contact ARE - Already Enrolled Already enrilled with Pure Energy (Lead File has a TPV Number)
Non - Contact B - Busy  Busy Signal
Complete BSSA - Business Account Commercail Account

Contact CALLBK - Call Back Lead does not have time and requests to be called back - we set up a callback

Contact CDROP - Call dropped Do Not Use! Call Dropped while you were talking to the customer
Complete DC - Disconnected Number Disconnected Number

Complete DNC - Do Not Call Customer said Take me off your List or Do Not Call me back

English call that cannot be handed by a Spanish agent because they do not speak
Contact
ENG - English Speaking Do Not Use! English

Complete
GVSS - Government subsidized Customer receives help from a Program or is Low Income

Contact
HNGP - Hung Up after you Made pitch Cliente hung up on purpose after we presented product and benefits
Contact HNPT - Hung up TPV Customer hung up during the TPV
Complete HOUSIN - Energy paid on rent Electric is incuded in the rent
Sale IBSALE - Inbound Sale Sale closed in Inbound queue
Contact LTRQ - Literature Requested Asked to receive information in writing first
Non - Contact N - No Answer No Answer
Non - Contact NAV - Not Available Person you called for is not available
Contact NI - Not Interested Lead says they are NOT INTERESTED

Contact
NP - No Pitch No Price Got the lead on the phone but customer hung up before you got to the rate
Contact OTHL - Other Language
Complete SALE - Outbound Sale Sale closed in Outbound queue
Complete SNCT - Senior Citizen Customer is too old (does not understand)
 Nothing is heard, it does not sound, nor does a machine pick it up. YOU MUST
Non - Contact SNDLS - Soundless REPEAT GREETING AT LEAST 3 TIMES (SAY HELLO TO SEE IF
SOMEONE ANSWERS) must remain on the line at least 15 seconds

Spanish call that cannot be handed by an English agent because they do not know
Contact
SPN - Spanish Speaking Do Not Use! how to speak spanish

Contact Incorrect number since the person does not live there (you can try to close the
WRNN - Wrong Number sale with the person in charge of the electricity bill)
 Reason/Definition
Grabadora o Maquina responde

El cliente se mudó y ya no está en el estado, ya no tiene servicios públicos que

cubrimos o todavía no tiene electricidad

Ya tiene un proveedor

Ocupado
Negocio
El cliente no tiene tiempo y solicita que se le devuelva la llamada; configuramos
una devolución de llamada
Se callo la llamada mientras conversaba con el cliente
El numero esta desconectado
Cliente le dijo que lo remueva de nuestra lista o que No desea recibir mas
llamadas de nosotros
Llamada en Ingles que no puede ser completada por un agente de español
porque no hbla ingles

El cliente recibe algun tipo de ayuda y/o es considerado Bajo ingresos

Cliente colgo a proposito despues de presentar nuestro producto y beneficios

El cliente cerro durante el TPV
Paga electricidad conjunto con la renta
Venta cerrada en el queue de Inbound
Desea recibir informacion por escrita solamente
No responde el telefono
La persona que desea contactar no esta disponible
El Lead dice que no esta interesado

Solo Introduccion - No llego a presentar la tarifa

Cualquier otro idioma que no se Ingles o Español
Venta cerrada en el queue de Outbound
Cliente ya muy mayor (No entiende lo que hace)
No se escucha nada ni suena ni lo coge una maquina. DEBE REPETIR EL
GREETING 3 VECES POR LO MENOS (DECIR HELLO A VER SI
ALGUIEN CONTESTA) debe permanecer en linea por lo menos 15
segundos
Llamada en español que no puede ser entregada por un agente en inglés porque
no saben hablar español

Numero incorrect ya que la persona no vive ahi (se puede tratar de cerrar
venta con la persona encargada de la factura de electricidad)