Vodafone Business Heat Detection – User Guide

Ultra Duo & Ultra

Vodafone Business
Heat Detection
User Guide
Vodafone Business Heat Detection – User Guide

Contents
1. Introduction 4
2. Getting Started 5
2.1 Illustrated Parts List 6
3. Physical Construction 8
3.1.1 Overview 8
3.1.2 Construct the Heat Detection Trolley 8
3.1.3 Mount the Camera 10
3.1.4 Fix the Interface Equipment Enclosure Box 11
3.1.5 Deploy the Thermal black body Temperature Reference 12
3.1.6 Connect the Equipment (Wiring) 13
3.2 Deployment Suggestions 14
3.3 Systems Overview 14
3.3.1 System Requirements 14
3.3.2 Network Architecture 14
3.3.3 IP Addresses 15
4. Operational Use 16
4.1 Overview 16
4.2 Local Viewing Capability 16
4.3 Elevated Temperature Screening Software 16
4.3.1 Application Launch 17
4.3.2 Software Interface - Home Screen 18
4.3.3 BlackBody Position Setting & Syncronisation of Cameras 19
4.3.4 Region of Interest 21
4.3.5 Mode of Operation 21
4.3.6 Operational Settings 21
4.3.7 Alarms 22
4.3.8 Miscellaneous 22
4.4 EdgeVis Gateway 23
4.4.1 Camera Settings 24
4.4.2 Video & Audio Settings 25
4.4.3 App Password 25
4.4.4 License Information 26
Vodafone Business Heat Detection – User Guide

4.4.5 About 26
4.4.6 Changing the Encoder Feed 26
4.5 Remote Viewing System Capability 28
4.6 Surveillance Server 28
4.6.1 User Creation 28
4.7 Encoder 28
4.7.1 Communication Settings 29
4.7.2 Server Settings 30
4.7.3 Video Feeds 30
4.7.4 Recording Storage 31
4.8 Vodafone Business Surveillance Client Application 33
4.8.1 Platforms Available 33
4.8.2 Built-in help 33
4.8.3 Installing Vodafone Business Surveillance Client on Microsoft Windows 33
4.8.4 Installing Vodafone Business Surveillance Client on Apple iOS 34
4.8.5 Installing Vodafone Business Surveillance Client on Android 34
4.8.6 Adding the Vodafone Business Surveillance Server 34
4.8.7 Connecting to the Vodafone Business Surveillance Server 36
4.8.8 Operating the Client 36
4.8.9 High Temperature Alerts 37
4.8.10 Adding a Remote Alert 37
4.9 Basic Troubleshooting 38
4.9.1 ETS Software 38
4.9.2 Remote Viewing Capability 38
4.9.3 Non-Connection of Cameras 38
4.9.4 Face Detection Lag 38
4.9.5 Non-Connection of Remote Video Feed 39
4.9.6 Non-functioning Remote Temperature Alerts 39
4.9.7 Contacting Support 39
Next steps… 40
4.10 Extra support 40
4.11 Legal Notices 40
 Vodafone Business Heat Detection – User Guide

1. Introduction
Vodafone Business Heat Detection utilises leading edge thermal imaging technology
combined with Vodafone’s IoT network to help you screen individuals for a potential elevated
skin surface temperature. This can be done on-site or remotely using the Vodafone Business
Surveillance platform. The thermal camera can be configured to alert a user when a specific
threshold is exceeded and allows a user to remote stream a device on demand to the
desktop, tablet or mobile applications. The VBS architecture allows for the transmission of
near-zero latency video from encoders to multiple viewing clients.

Sends video Sends video

to to
Vodafone Business Heat Vodafone Business Vodafone Business
Detection Kit Surveillance Server Surveillance Applications

This user guide covers the following two products within the Vodafone Business Heat Detection Portfolio:
• Ultra Duo
• Ultra

Comparison of features available in Ultra Duo & Ultra are detailed in the below Table 1.
HD Ultra Duo HD Ultra
Interface Dashboard, Web and mobile app in English
Connectivity GDSP- Global SIM on 4G. (4Gb, 8Gb, 12Gb bundles included)
Thermal and Visual detection Yes No
Detection Capability Up to 100 a minute. - Up to 8 ppl at a time, Indoor use only
Security Level Highly Secure
Precision & Calibration +/-0.3 ºC +/-0.5 ºC
with Blackbody No Blackbody
Platform Vodafone Business Surveillance Platform
Set up Self-install
Support English only. CSC - 2nd and 3rd Line Partner Support. 60 days RMA

Table 1: Ultra Duo and Ultra Features comparison

Vodafone Business Heat Detection – User Guide

2. Getting Started
The aim of this document is to detail the steps required to operate Vodafone Business Heat Detection and
associated capability. It is intended for users to enable them to deploy a system (once having been staged and
configured) into an area of need - construct and turn-on into an operational working system.

Step 1:
Set up the kit
1. Unpack and set up the
stand, kit and black body.
2. Connect the power to all
the devices and set up the
laptop.
3. Test connection on the
server and if need be,
configure the encoder
comms settings using the
local configuration
interface.
4. Configure the black body
and camera on the
thermal application.
Step 2:
Set up your
domain
1. Connect to the VBS server
web interface, request and
install the appropriate
licences
2. Create the appropriate
encoder and user
accounts
3. Assign the appropriate
permissions.
4. Configure the encoder’s
live streaming settings
and set up the alarms for
the fever detection
threshold.
Step 3:
View your video
1. Install Vodafone Business
Surveillance applications
onto the viewing devices
2. Add server details and log
in using the user account
3. From the home page
select the encoder from
the Asset list and select
View
4. Test the encoder is
correctly installed, by
using the various encoder
features (including
archive access)

For Step 1 detailed instructions refer to section 3. Physical Construction within this document.

For Step 2 detailed instructions refer to sections 4.6 Surveillance Server and 4.7 Encoder within this document.

For Step 3 detailed instructions refer to section 4.8 Vodafone Business Surveillance Client Application in this
document.

For further information on the Vodafone Business Surveillance Applications please use the in-app help and for
further information on sever and encoder configurations see the advanced server guide and an IP-series
Installation Guide.
Vodafone Business Heat Detection – User Guide

2.1 Illustrated Parts List

Figure 1 illustrates each system component (LRUs only) and Table 2 details the content list.

Item 11 Item 2 & 21 Item 3 Item 4 | 4a | 4b

Item 52 Item 6 Item 7 Item 82

Item 92 & 17 Item 102 Item 11 Item 12

Item 13 Item 14 Item 15 | 15a Item 16

Item 18 Item 19 Item 20

Figure 1: Illustrated Parts List - VBHD System (LRUs) Equipment

1 For Ultra, it’ll be a Single head (Thermal) camera, and for UltraDuo it’ll be a Dual head (Thermal and Daylight) Camera
2 Applicable only for UltraDuo
Vodafone Business Heat Detection – User Guide

Figure 1
Item Name
Item

Camera – (Dual head thermal and daylight camera in-case of Ultra Duo and
1
Single head thermal camera in-case of Ultra)

2 Camera Ethernet cable

3 Camera power cable
4 VBHD trolley
4a VBHD trolley laptop mount plate
4b VBHD trolley camera mount plate
5 Blackbody tripod extension mount3
6 Camera extension mount( Trolley only)
7 Camera screw ¼” to ⅜”
8 Thermal Blackbody reference3
9 Thermal Blackbody PSU cable (UK plug)3
10 Blackbody tripod3
11 Laptop
12 Laptop PSU (Asus)
13 Laptop PSU (Lenovo)
14 Laptop PSU (Dell)
15 Network Interface box
15a Enclosure Base fixings (Bolts / Nuts/ Long arm allen key / Wrench)
16 Laptop to Enclosure extender PSU cable (C5 to C14)
17 Network interface box cable (UK plug)
18 USB to Ethernet adapter
19 USB memory stick
20 Enclosure extender PSU cable (C14 to C15)
21 Ethernet cable (3 metre)
Table 2: VBHD Content List

3 Applicable only for UltraDuo

Vodafone Business Heat Detection – User Guide

3. Physical Construction
3.1.1 Overview
This section details how to construct the equipment from scratch into a system ready for operation - ensure
each step is carried out in the order shown; it is broken down into the following sub-sections:

• Construct the VBHD Trolley

• Mount the Camera 4
• Fix the Interface Equipment Enclosure Box
• Deploy the Thermal black body Temperature Reference 5
• Connect the Equipment (Wiring)
• Deployment Suggestions

3.1.2 Construct the Heat Detection Trolley

Table 3 details how to construct the VBHD trolley. Part lists and detailed instructions are included within the
kit.

Step Description Image Guide

Connect the base stand together using two bolts,

washers and nuts on each side using the spanner
included.
TIP: Ensure the legs connect in the right place with the
1 holes matching the image. This is in order to leave
attach the interface enclosure on the stand later – if
unsure place it on top and line up. The shorter side
should be to the right of the stand pole. Ensure this is
secure by attempting to move the legs, it might require
some grips to tighten further.

Connect the 4 wheels to the base of the stand using the

2
spanner.

4 For Ultra, it’ll be a Single head (Thermal) camera, and for UltraDuo it’ll be a Dual head (Thermal and Daylight) Camera
5 Applicable only for UltraDuo

8
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Connect the main stand pole pointing over the where

the enclosure should sit and use 4 of the small screws,
3 washers, and the provided Allen key to tighten.
TIP: It might need a second person to hold in place whilst
tightening.

Place the long bolt, washer and nut through the centre
hole and tighten using a spanner.
4
TIP: ensure this is secure by attempting to move the
pole, it might require some grips to tighten further.

Using the two screws provided, bolts and spanner

provided connect the laptop rest to the arm of the stand.
5
TIP: Use a Phillips cross head screwdriver – not
included within the kit.

Using the two bolts and wheel screws set the height of
the pole of the camera, dependant on camera position
6 this may leave an average of 7 holes above the bolts.
TIP: If readjusting, remove the camera from the top to
support the weight.

Tighten the bolt in the base of the camera swivel mount.

If the sides require tightening use the 2mm Hex Key
supplied.
7
Attach the camera swivel mount to the top of the upper
pole. Tighten the fixings and use the wing nut provided
in the bag with the cable ties.

You can now change the angle of the top section to

8
adjust the tilt for the camera.

Table 3: Build - Construct the VBHD Trolley

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3.1.3 Mount the Camera6

Table 4 details how to mount the Camera.

Step Description Image Guide

1 Locate the Camera Extension Mount marked with a Red

Dot or ‘Trolley Only’.
2 Screw the top camera thread into the Camera Unit.

Extend the Camera Extension Mount to the required

3
length.

Supplied rod extension may require installer to remove

4 larger thread cap in order to reduce the thread to 1/4”
match the ETS Trolley Mounting Screw.

Adjust the Camera so it is facing forwards and tighten the

5
locking thread.

Attach the supplied power cable and Ethernet cable and

6 utilising the Cable Management system ensure the
cables are clamped along the length of the trolley.

Table 4: Build - Mount the Camera

6 For Ultra, it’ll be a Single head (Thermal) camera, and for UltraDuo it’ll be a Dual head (Thermal and Daylight) Camera

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3.1.4 Fix the Interface Equipment Enclosure Box

Table 5 details how to fix the Network Enclosure Box.

Step Description Image Guide

Remove the lid of the Enclosure Box using a flat

1
head screw driver, unscrewing the 6 fixings.

Line up the shown mounting points with the two

2
holes in the Trolley Base7.

Attach the Enclosure Box to the trolley using the

3
provided bolts / nuts / tools.

Table 5: Build - Fix the Network Enclosure Box

7 The kit may look different depending on encoder type used within the kit

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3.1.5 Deploy the Thermal black body Temperature Reference 8

Table 6 details how to deploy the black body Sensor.

Step Description Image Guide

Locate a Blackbody Tripod Extension Mount. Unscrew the

tightening sprocket (discard - no longer needed) and turn
1
the screw around (unthread then rethread the opposite
way).

2 Extend both supplied mounts to the required length.

Fix the mount with the still attached tightening sprocket

3
into the underside of the Black Body.
4 Fix the lower part (no sprocket) to the top of the Tripod

5 Attach lower and upper extension mounts.

Remove the ball head/Pan Tilt unit from the tripod by

6
screwing anti-clockwise

This will reveal a 3/8 UNC connector that the extension

8 pole will fit onto by screwing on clockwise. The Blackbody
will screw onto the ¼ inch UNC connection

9 Adjust the black body to face towards the Camera.

Connect the black body to the power and switch the

newly lighted button to luminate the screen showing the
10
temperature, check it displays 35 degrees, if not adjust
using the buttons.

Table 6: Build - Deploy the Thermal Black Body Temperature Reference

8 Applicable only for UltraDuo

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3.1.6 Connect the Equipment (Wiring)

Table 7 details how to connect the equipment’s wiring together.

Step Description Image Guide

Connect the
Network
Enclosure Box,
1
Camera and black
body to the
supplied cables9.

Tidy all the cables

from the camera
to the enclosure
using the cable
2 ties provided,
making sure you
don’t pull it too
tight from the
camera10.

Table 7: Build - Connect the Equipment (Wiring)

9 Diagram may differ inside enclosure depending on encoder hardware used

10 Camera may differ for Ultra

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3.2 Deployment Suggestions

For deployment suggestions, please refer to section 1.3 in HD Best Practice KBA document.

3.3 Systems Overview

3.3.1 System Requirements

The VBHD System’s Laptop specifications are as follows:

• Operating System. Microsoft Windows 10.

• Processor11. 32 or 64-bit Intel i5 or equivalent processor.
• Memory. 8GB RAM.
• Monitor Resolution. High Definition
• Hard Drive Capacity. >= 256GB

3.3.2 Network Architecture

Figure 2 shows the system architecture/ connectivity of the capability for Ultra Duo. Ultra offers the same
set up with a single head camera and no connected thermal black body.

Figure 2: Vodafone Business Heat Detection System Architecture

11 The CPU processer should have a benchmark score of greater than 7500 - www.cpubenchmark.net

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3.3.3 IP Addresses
System IP addresses (for all Systems) are shown at Table 8.

Device IP Address Default Gateway Subnet Mask

Thermal Camera 192.168.1.101

HD Camera12 192.168.1.100
192.168.1.1 255.255.255.0
Laptop 192.168.1.99
Encoder 192.168.1.103

Table 8: System IP Address Scheme

12 Applicable only for UltraDuo

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4. Operational Use
4.1 Overview
The following section details the interaction required with both the Laptop and deployed remote viewing
platforms (such as an iPad) for the various applications required to operational deploy the VBHD System; it
consists of the following software’s:

• Elevated Temperature Screening (ETS) Software – The thermal app running on the laptop. This has
lots of inbuilt features (like High temperature alerts) to be able to use the kit as a stand-alone unit on
top of the remote feature.

• EdgeVis Gateway – This application must be running in order to stream footage to the encoder. The
application allows you to select a specific part of the screen to record and transmit.

• Vodafone Business Surveillance Client Applications – These applications are available on Windows
desktop and iOS & Android. The applications allow you to access alerts and footage remotely when
you have been given the correct permissions on the server.

Note: The advantage that ETS app has over EdgeVis Gateway is the ETS allows you extend the region
to reduce the chance of missed frames if the software is being used locally at the same time.

4.2 Local Viewing Capability

The local viewing capability allows the local operation and detection of objects from a 2 to 5 metre range.
A local operator is deployed at the front end with the equipment providing a first layer mechanism of
viewing and alerting. The local viewing equipment consists of:
• Camera13.
• Equipment Enclosure.
• Local Viewing Laptop running the Elevated Temperature Screening Software.
• Blackbody Temperature Sensor14.
• Transportable Equipment Platform / Housing.
Please note that if a person is detected within less than 2 metres, this will result in very high temperature
readings and thus triggering false positives, so it is advisable to close off the area from people at 2 metres.

4.3 Elevated Temperature Screening Software15

The Elevated Temperature Screening (ETS) application is used to measure the skin surface temperature
using the live thermal video feed.

Note:
Please do not change anything in the RPI file or the Parameter control (Available only in Admin mode
under File tab) unless told to do so by a support agent.
Grab Screen and Test EV features cannot be accessed due to security reasons.

13 For Ultra, it’ll be a Single head (Thermal) camera, and for UltraDuo it’ll be a Dual head (Thermal and Daylight) Camera
14 Applicable only for UltraDuo
15 If your kit does not include ETS application, please refer the Intelligent Screenings Knowledge base article.

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4.3.1 Application Launch

Carry out the following steps to connect the application to the thermal camera:

• Ensure the system is cabled correctly, the Laptop powered up and logged into.
• Double-click the icon as shown in Figure 3(left hand screenshot)

Figure 3: Launch and Disclaimer

• From the resulting screen, accept the Disclaimer – as shown in Figure 3(right hand screenshot).

• If initial deployment – the Thermal Camera may be out of focus; if this the case then select AF (Auto-
Focus) as per Figure 4 (left hand screenshot). Once successful the screen at Figure 4 (right hand
screenshot) will be seen

Auto-Focus

Figure 4: Auto-Focus and Successful Connection

• Enter the Password into the resulting screen - as shown at Figure 5.

Figure 5: Screening Software - Connection Credentials

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If the Password has been entered correctly, the Admin mode will be enabled. Select File -> Setup wizard
to connect the software to the camera and proceed with the configurations as per Figure 6.

Figure 6: Screening Software - Successful Connection

4.3.2 Software Interface - Home Screen

When the Full button is clicked, the home screen displays the follow user configurable settings across the
bottom of the main video interface - as shown at Figure 7 and described at Table 9.

Figure 7: User Configurable Software Settings

Icon Icon Description / Purpose Icon Icon Description / Purpose

1. Admin Log-in
Thermal Camera Auto-Focus
2. Enables access to greater
functionality.
Colour Palette Selection:
Displays the Full Control Panel 1. White-Hot
2. Black-Hit.
3. RGB Hot.
1. BB: Enable / Disable Black-
Saves Current Config to .RPI File Body Toggle.
2. BB-E: Toggle to Draw the BB
Area.
Only visible when a BB
Opens Settings Window obstruction error has occurred.
Pressing this will acknowledge
the error

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1. Only visible if EdgeVis Encoder

enabled. Toggles Compensated / Normal
2. Initiates a Remote High Temp Mode
Alert (testing purposes only).
1. Only visible if an Error (non-
specific) has been encountered.
Display Modes of Operation
2. Click to acknowledge error.
3. Press F8 to view Error Logs.

Nudge to synchronise Thermal & Alarm Thumbnails / Data / Scroll

Daylight Cameras Icons

Spot Measurement (Cursor Region of Interest (Face Detect

Reading) Area)

Face Bounding Box (On/Off) Overlay Text

Thermal Camera Black-Body

Picture-in-Picture Display
Pinpoint

1. Region of Interest Display 1. Current Temp Threshold

Toggle. Settings.
2. Toggle to Draw the Region of 2. Operational Status.
Interest

Table 9: Basic Settings Description

4.3.3 BlackBody Position Setting & Syncronisation of Cameras

On initial set-up and every time the camera and/or the Black-Body is moved the following steps will need
carrying out:
Select Admin > Enter Password (admin), then select Full - as per Figure 8.

Figure 8: BB Positioning - Initial Config

Switch to Thermal | Daylight Side-by-Side View and open Settings from the side menu - as per
Figure 9.

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Figure 9: BB Positioning - Settings Menu

This will open the Settings menu which will enable the distance between Camera & Black-Body to be
set.
Enable BB & BB-E (Bottom Menu) then draw a rectangle in the Blackbody Area in the Thermal feed
(Figure 10).

Figure 10: BB Positioning - Editing Black Body

Disable BB-E then utilise the Nudge and L | R | U | D to align the box in the Daylight View with the
box in the Thermal view - as per Figure 11.

Figure 11: BB Positioning - Camera Alignment

Select Save

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4.3.4 Region of Interest

A Region of Interest will need setting; this to instruct the software where to carry out Facial Detection and
hence Temperature measurements; to do this, carry out the following:
Open Daylight Camera View and Enable both RoI & RoI-E, as per Figure 12.

Figure 12: RoI - Initial Config

Draw the Required Area in the Camera View then disable RoI-E - Figure 13.

Figure 13: RoI - Drawing Region

Select Save.

4.3.5 Mode of Operation

The following are the selectable displays that can be used for day-to-day operation.
• Thermal Camera only.
• Daylight Camera only.
• Thermal / Daylight | Side-by-Side.
• Daylight / Thermal | Side-by-Side.
• Thermal Large / Daylight Small.
• Daylight Large / Thermal Small.
The preferred MoO is Daylight Large / Thermal Small as per Figure 14

Figure 14: Mode of Operation - Preferred Display

4.3.6 Operational Settings

From the toolbar, select Tools -> Settings; this will allow the following sub-menu settings:
• Alarms
• Misc

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Figure 15: Operational Settings Selection

On the settings within this application is where you can define the alert threshold. Please follow the
guidance set by your local laws, the system may automatically default to 37.3 degrees Celsius.

4.3.7 Alarms
This page allows the user to select Alarm & Logging settings, which are then factored into correction
algorithms used by the software to allow for various considerations - as shown at Figure 16 and described
in Table 10.

Figure 16: Alarms Settings

Selection Description

Min Minimum temperature

Alarm Temperature above which an alarm should be triggered
Temperatures
Max Maximum temperature

Face Processing Interval Time interval between frames

Detection Minimum Confidence Measure of certainty or trustworthiness associated with each
discovered pattern
Table 10: Environmental Parameters Settings Description

4.3.8 Miscellaneous
This page allows the user to change the Temperature metrics, Display options, set the minimum distance
required between camera & user, Black body standard deviation, NUC encoder settings as shown at
Figure 17 and described in Table 11.

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Figure 17: Misc Settings

Selection Description

Reference Range Distance between the Camera and User

NUC Interval It’s based on time and the camera temperature

Table 11: Misc Settings Description

4.4 EdgeVis Gateway

EdgeVis (EV) Gateway is a software solution for PCs that allows the PC desktop to be streamed via Real Time
Streaming Protocol (RTSP).

The application is designed to start with Windows, so you should have no need for user interaction - this can
be checked by opening Hidden Icons on the Laptop to check the EV Gateway Icon is active - as shown at
Figure 18;

Figure 18: EV Gateway - Hidden Icons

If for some reason the application fails to start with Windows carry out the following steps to launch the
application.

• Locate and double click the EV Gateway icon - as shown at Figure 19.

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Figure 19: EV Gateway - Application Launch

The application should launch automatically - but if not - ensure that the Start button has been
selected, as per Figure 20; this will launch the application with no further user interaction necessary.

Figure 20: EV Gateway - Start

4.4.1 Camera Settings

Camera Settings allows the adapter to be used to stream the selected feed out of, via the IP Address
window. The options selected will be enabled Network Adapters on the Laptop; the right-hand screen shot
of Figure 21 shows two (Wi-Fi & Ethernet) selectable - ensure the correct network adapter is selected
(192.168.1.99).

Figure 21: VBS Gateway - Camera Settings

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Once any settings have been amended - either in this Window or any other detailed in this section; ensure
that Start has been selected.

4.4.2 Video & Audio Settings

Video & Audio Settings allows the user to select Video feeds available on the laptop to stream via RTSP, crop
those available feeds and allow a simple Picture-in-Picture to be utilised.

Figure 22: VBS Gateway - Video & Audio Settings

The VBS Gateway application must be stopped to make any changes in the Video & Audio Settings menu;
once this has been performed click the ‘+’ icon - as shown in Figure 22 to make any additions / amendments.

4.4.3 App Password

The App Password screen allows a password to be set to enable Password protection - this will prevent any
unauthorised users changing the EV Gateway configuration and closing the application.

Figure 23: VBS Gateway - App Password

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4.4.4 License Information

EV Gateway software uses PC-based, hardware-tied licences, once the licence is activated, it is tied to the PC
hardware. All licence changes can be made via the License Information screen - as shown at Figure 24.

The VBHD System is provided with a commercial licence with unlimited period and no watermark - software
updates are provided throughout the lifetime of the licence period.

Figure 24: VBS Gateway - License Information

4.4.5 About
Information regarding the application - such as version number can be found on the About screen.

4.4.6 Changing the Encoder Feed

The selected video feed into the VBHD encoder can be changed if the user has added another Video Feed via
Video & Audio Settings; this can be seen in Figure 25 where the feed has been changed from PiP to
Cropped (blue bar indication).

Figure 25: VBS Gateway - Selected Encoder Feed Change

To facilitate this change; carry out the following steps:

• Select the icon from Camera Settings window.

• Select the required stream from the resulting Camera Details window and select Copy - as per
Figure 26.

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Figure 26: VBS Gateway - Copy RTSP Stream

• Close the window and stop the VBS Gateway in the Camera Settings window.

• Navigate (via an Internet Browser) to the encoder and enter the Video Feeds configuration menu (as
described at Para 0).

• Edit the required Video Feed via the following menus:

Required Video Feed > Change Connection Details > RTSP URL
• Replace the RTSP stream with the RTSP stream copied from Step 0 .

• Close the window, log-out from the encoder.

• Restart the VBS Gateway video feed stopped at 0 .

The required Video Feed should now be viewable in Surveillance Client.

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4.5 Remote Viewing System Capability

This section of the User guide details how to connect, configure and operate the remote viewing capability
• Surveillance Server
• Encoder
• Surveillance Client

4.6 Surveillance Server

VBS Server is a Vodafone Business product with its own set of manuals; although this section details how to
configure the relevant parts of VBS Server for the VBHD System any further / additional information required
on its installation and use can be found on the support site16

Your encoder will sit within a Domain and an encoder will be created as part of staging.

4.6.1 User Creation

To create a User account on the Server Domain, carry out the following steps:

• Log into the Domain’s Web management interface via any suitable web-browser, using the following
URL:

https://surveillanceserver.iot.vodafone.com/#/login

• Click the ‘X total’ link under USERS to access the User list - as shown at Figure 27.

Figure 27: Access User Creation Page

• Click Create one user or Create multiple users.

• Enter the Username(s) and password(s) for each account.

Assign an appropriate user role to the created user(s) either standard administrator or standard user. A
standard administrator can create users / groups / encoders & change settings on a server-level if
required. A standard user can only view & doesn’t have rights to make any changes.

4.7 Encoder
The Encoder is shipped preconfigured - the following settings will require amending any configurations.

• Communication Settings.
• Server Settings.
• Video Feeds.
• Recording Storage.

16
https://cloud-apps.vodafone.com/apps/54691/vodafone-business-surveillance#!overview

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4.7.1 Communication Settings

Communications Settings may need amending as follows:

• Primary Communications. Change to Internal 4G Modem.

• Internal 4G Modem Settings. APN settings should be set to vfc19.vodafone.iot

To conduct this post-staging configuration, carry out the following steps:

• From the supplied System Laptop, open a suitable web-browser and type in the IP address of the
required Encoder (provided on the configuration sheet)

• Enter the password for the Encoder at the resulting log-in screen17.

• From the main Encoder configuration page - as shown at Figure 28 - enter the Communication
Settings menu.

Figure 28: Encoder Communication Settings

• Ensure that Internal 4G Modem has been enabled for Primary Comms; then select Edit
Configuration - as shown at Figure 29.

Figure 29: Internal 4G Modern Configuration

• Edit the required settings to that required for the chosen network.

• Return to the main Encoder configuration page.

17
Contact System Administrator or consult configuration sheet (if supplied) for details.
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4.7.2 Server Settings

To conduct the post-staging configuration required for the operational server, carry out the following steps:

• From the System Laptop, open a suitable web-browser and type in the IP address of the required
Encoder (supplied within configuration sheet).

• Enter the password for the Encoder at the resulting log-in screen18.

• From the main Encoder configuration page - as shown at Figure 30 - enter the Server Settings
menu.

Figure 30: Encoder Server Settings

• Edit the required settings to that required for the chosen network.

• Return to the main Encoder configuration page and log-out from the Encoder.

4.7.3 Video Feeds

The Video Feeds are pre-configured during the pre-deployment staging process and should not require re-
configuration; unless a system failure has occurred, the encoder requires replacing or the EdgeVis Gateway
video feed source is changed19.

If additional Video Feeds need to be added such as Picture in Picture20 or renaming the feeds this is where
you do it.

Both pre-configured video feeds are as per Figure 31.

18
Contact System Administrator or consult configuration sheet (if supplied) for details.
19
Depending on the product, Ultra and UltraDuo, the video feeds present will vary. UltraDuo uses two streams.
20
PIP is not possible for Ultra.

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Figure 31: Video Feeds - Pre-configured Settings

• To change any setting, carry out the following steps:

1. Select the Required Video Feed that needs changing via the following menu selection:

Required Feed > Change Connection Details

2. Change the required setting then click Next to confirm and set the change.

• Return to the main Encoder configuration page and log-out from the Encoder.

4.7.4 Recording Storage

The USB > SSD hard drive supplied with the VBHD System is pre-configured and set-up prior to operational
deployment.

Should the drive need replacing ensure the following steps are carried out once the new drive is in place:

• Plug the device into the USB port of the encoder.

• Once initialised - format the device, as shown at Figure 32.

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Figure 32: Recording - Format New Device

• Once formatted - Ensure the default settings are as per Figure 33.

Figure 33: Recording - Default Settings

• Return to the main Encoder configuration page and log-out from the Encoder.

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4.8 Vodafone Business Surveillance Client21 Application

Vodafone Business Surveillance Client is the remote
viewing tool allowing remote users to view the
Thermal Screening Software, the HD Camera and
any alerts when a person displaying a high
temperature has been detected.

Using Vodafone Business Surveillance Client

requires the following:
• The address of a Vodafone Business
Surveillance Server
(surveillanceserver.iot.vodafone.com)
• A user account, with permissions assigned to view one or more encoders
• If you do not have this information, contact your business Administrator, if it is the administrator
requiring support please contact the Vodafone Business Surveillance support team.
Further support on the Vodafone Business Surveillance Client can be found within user guides on the
Vodafone Support Site.

4.8.1 Platforms Available

Vodafone Business Surveillance Client is available on the following platforms:
• Microsoft Windows
• Android
• Apple iOS
Vodafone Business Surveillance Client has been designed to provide a consistent experience, regardless of
the platform in use. Tablet users will benefit from full 'desktop' functionality, as opposed to a scaled-up
phone application.

4.8.2 Built-in help

Each platform includes a full help system which explains how each function operates.
This is built-in to the Vodafone Business Surveillance Client and does not require an
internet connection to function, however you do require an internet connection to
log in to view your asset.
This user guide will be enough for you to get started, for new and additional features
that are being updated please refer to the help section which can be found within
the menu button.

4.8.3 Installing Vodafone Business Surveillance Client on Microsoft Windows

The latest system requirements can be found on the Vodafone Support Site.
1. If necessary, download the Vodafone Business Surveillance Suite Client installer from the
Vodafone Support Site.

21 VBS Client is Multi-platform; these instructions remain valid regardless of whether PC, iOS or Android.
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2. Run the installer (which can only be run by a user with Administrator privileges) and select
Vodafone Business Surveillance Client and Vodafone Business Surveillance Media Manger
which will install the files required.
The installer will create a Vodafone Business Surveillance Client and Vodafone Business
Surveillance Media Manager shortcut in the Start menu in the Vodafone Surveillance folder.

4.8.4 Installing Vodafone Business Surveillance Client on Apple iOS

To install Vodafone Business Surveillance Client search for Vodafone Business
Surveillance Client within the App Store, which is a free download.
The latest system requirements are iOS 11.

4.8.5 Installing Vodafone Business Surveillance Client on Android

To install Vodafone Business Surveillance Client on Android, open the Google Play
Store and search for Vodafone Business Surveillance Client, which is a free
download. Alternatively, it is possible to download and manually install the
Vodafone Business Surveillance Client APK file.
To install Vodafone Business Surveillance Client manually:
• Download the Vodafone Business Surveillance Client APK file
• If necessary, copy the APK file to the device
• Open the APK, which will attempt to install Vodafone Business Surveillance Client
• If an error is displayed that it is not possible to install the APK as it did not come from the Play
Store, it is possible to bypass this restriction. Open Settings -> Security and tick the Unknown
Source option, and then re-attempt installation. Once installed remember to un-tick the
Unknown Source option.
The latest system requirements are Android 5 or above with an ARM processor.

4.8.6 Adding the Vodafone Business Surveillance Server

Regardless of which platform is being used, it is the same process to log in and access the streams on the
Vodafone Business Surveillance Server. On the first launch of the Vodafone Business Surveillance Client, it
should present an empty list of available servers.

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To log in to Vodafone Business Surveillance Server:

1. Click the Add a System button. This will start a wizard that will allow the appropriate settings to
be entered, checking that the details entered are valid after each step.

2. Enter the address of the Vodafone Business Surveillance Server. It is also possible to disable
encryption while communicating with the server.
Server: surveillanceserver.iot.vodafone.com

3. Next. Vodafone Business Surveillance Client will then validate the

entered address and attempt to contact the server.

4. If successful the client will then prompt for the user login details.
Enter the details provided by the administrator, who must have
already created the account. After entering the login details
Vodafone Business Surveillance Client will verify that they are
correct.

5. 2FA is enabled as a mandatory authentication option for all user

accounts. For the first-time login process, user account needs to linked to
a TOTP (Time-based One-time Passwords) generator app. Google
Authenticator is suitable for iOS/Android/windows and is a
recommended authenticator app, but most standard 2FA apps can be
used. User will be presented with a QR code to scan and then asked to
enter a 6-digit pin from TOTP generator app. On mobile devices users will
be given an option to generate the QA code by sending a web link to another device. On successful
2FA setup completion, backup codes can be download as an alternative method for login. For
subsequent login, enter the 6-digit code form the TOTP generator app. For a user who has lost
access to Google Authenticator, they would need to log in to Vodafone Business Surveillance Server
to reset their 2FA configuration recovery code. Alternatively, they can also use backup code option
to login, if they have access to the back-up codes generator at the time of 2FA setup process. Once
verified, they will be warned they have X codes left. They will be offered the option of ‘I’ve lost access
to my 2FA device’ where they can reset their registered 2FA device. By contacting Vodafone support
desk, administrators will be able to reset 2FA enrolment, if you are a standard user, you can contact
your business administrator. For more detailed information on 2FA setup, please refer to 2FA
Knowledge Base Article.

6. If encryption is enabled the next step will be to verify the server's

public (and unique) encryption fingerprint. This check is to verify
that the Vodafone Business Surveillance Client is communicating
with is the correct server, and not an imposter. If the fingerprint
matches and names Vodafone, select Allow. Vodafone Business Surveillance Client will validate
the fingerprint every time the user connects to the server and warn if it ever changes.

7. If the Administrator has allowed, the client will prompt to save the
password. Select Yes to save the password. If No is selected, the
client will prompt for the password every time the server is

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connected to. If you are connecting on a mobile device with a second built-in authentication
method you can select Touch ID which will enable you to log in with either Touch ID or Face ID.

4.8.7 Connecting to the Vodafone Business Surveillance Server

Once the details have been entered and validated there should now be an entry for the new server in
the Available Servers list.
The name displayed will be Vodafone.
Should there be a need to edit or delete the entry, use the Manage
button to display additional buttons on each entry in the list.
Finally, to connect to the server hit the Connect button to log in to
the server.

4.8.8 Operating the Client

Carry out the following steps to connect to the remote viewing capability

• Locate and select the Vodafone Business Surveillance Client icon.

• Select the Connect as shown in the previous section
• Individually select the required Encoder then select the View button - as shown at Figure 34.

Figure 34: Vodafone Business Surveillance Client - Select Encoder

VBS Client allows several views to be selected – Figure 35 shows two options with the Icon requiring
selecting to allow another viewing screen to be selected shown in the left hand screenshot.

Figure 35: VBS Client - Viewable Video Feed Screens

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If Maps and/or Alerts are required to be displayed with the Video Streams - select Maps and Alerts as
shown at Figure 36.

Figure 36: VBS Client - Select Maps and Alerts

Figure 37 shows the resultant screen.

Figure 37: VBS Client - Video Stream with Maps and Alerts View

4.8.9 High Temperature Alerts

To allow alerts to be received from the Temperature Screening System to the remote viewing capability; the
following requires user interaction:

• Alarm Service Application

• Alarm Notification Actions

4.8.10 Adding a Remote Alert

An admin must configure an alarm first by logging into the VBS server. To add an alert that will notify a remote
viewer that a person of interest (High Temp) has been detected by VBHD System; carry out the following
steps:

1. Log onto the Streaming Server using the correct authentication process.

2. Locate and select the required DB Encoder.

3. Navigate to and Select Alarm Rules.

4. Click on Create Alarm Rule

5. Name the new Alarm Rule (something meaningful) then select Add Alarm Trigger
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6. Select Trigger > IP Camera Alarm > 1st video feed on the encoder then click Add.

7. Select Add Notification

8. Carry out the Add Notification Steps :

Step1. Select Alert System Users or Groups.

Step 2. Locate and Select required Recipient.

Step 3. Click inside the Subject Box and use a Pre-determined Tag or type in a meaningful
Subject heading (used for the Alert).

Step 4. Repeat above step for Message Box.

Step 5. Click Add then Save

Log-out from Server.

4.9 Basic Troubleshooting

The following are common issues and basic troubleshooting that can be applied before raising the matter
to further support:

4.9.1 ETS Software

Carry out the following checks:
• Non-connection of Cameras.
• Face detection lag.

4.9.2 Remote Viewing Capability

Carry out the following checks:
• Non-connection of remote Video Feed.
• Non-functioning remote Temperature alerts

4.9.3 Non-Connection of Cameras

Carry out the following checks:
• Re-power the Network Interface Box. • Ensure the IP Address for the Thermal
• Check all cabling on the following Camera is correct (192.168.1.101).
items: • Contact Vodafone for support.
o Camera.
o Network Interface Box.
o Laptop.

4.9.4 Face Detection Lag

Carry out the following checks:
• Ensure the Cameras have been configured correctly22.
• Ensure that the BB rectangle is not too big.
• Ensure that the Face Processing interval is not too23 .

22 Refer to ED341 Configuration Manual for correct settings.

23 Follow the steps as detailed in DBSP-CM-ED341.
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• Check Camera alignment.

• Check distance between Black-Body and Camera has been set correctly.
• Contact Vodafone for support.

4.9.5 Non-Connection of Remote Video Feed

If neither stream is available on the Encoder; carry out the following:
• Re-power the Network Interface Box.
• Check the device is connected to either a Cellular or Wi-Fi Network.
• Contact Vodafone for support.

If the HD video feed is not is available on the Encoder (Blue Screen displayed) but the EV Gateway stream is
still available; carry out the following:
• Re-power the Dual Head Camera.
• Contact Vodafone for support.

If the EV Gateway video feed is not is available on the Encoder (Blue Screen displayed) but the HD video
feed is still available; carry out the following:
• Check the Laptop display is still showing the Thermal Screening software.
• Ensure that EV Gateway is operational (check hidden icons).
• Open the EV Gateway application and ensure the following:
o The application is started.
o The IP address of the selected feed is 192.168.1.9924.

4.9.6 Non-functioning Remote Temperature Alerts

Carry out the following checks:
• Refer to the user guide ensure that the VBHD > VBS Client configuration is correct.
• Contact Vodafone for support.

4.9.7 Contacting Support

The Self-Service Portal is an online tool that should be used for the logging of incidents and requests and
can be found here - https://portal.vodafone.com.
Alternatively, the Service Desk can be contacted by either email or telephone.
Phone: +44 1635514100
E-Mail: enterprise@care.vodafone.com

Note:

In Kiosk mode for laptop, there is no power options (Shutdown /Logoff /Restart) for Customer user (Local
user account). If the user experience crashes or something similar, Customer has to hard reboot the laptop by
pressing down power button.

Administrator user will have the power options to Shutdown/Logoff/Restart the laptop.

24 May need to restart the Laptop ensuring the USB > Ethernet adapter is inserted prior to re-start.
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Next steps…
After completing the steps contained within the previous sections you should have
the ability to configure Vodafone Business Heat Detection.

4.10 Extra support

We have other support material, knowledge base articles and user guides available on
the support area including the Heat Detection Operations Manual.
There are many features available within the client and it is recommended to review the
content available within the built-in help system.
There is also a Knowledge Based Article available in the support area which shows best
practice guidance for Heat Detection systems.

4.11 Legal Notices

Conditions of Release
This information is released by Vodafone Business for lawful purposes only. This information must be
afforded the same degree of protection as that afforded to information of an equivalent classification
originated by the recipient Government or as required by the recipient Government's National Security
regulations. This information may be disclosed only within the organisation of the recipient establishment,
except as otherwise authorised by Vodafone Business. This information may be subject to privately owned
rights.
Document Control
This is a controlled document and will be uncontrolled once issued; additional controlled copies can be
obtained through the issuing authority. In the event of copying locally, including electronically, each
document should be marked ‘Uncontrolled Copy’. Any proposals for change should be forwarded, in
writing, to the issuing authority.

US Customer Statement
1. The intended use of the product. FDA’s enforcement policy guidance suggests; “initial body
temperature measurement for triage use.”
2. The measurement should not be solely or primarily relied upon to diagnose or exclude a diagnosis of
COVID-19, or any other disease
3. The device is not FDA-cleared or approved for medical diagnosis of illness or symptoms of illness.
4. The elevated body temperature in the context of use should be confirmed with secondary evaluation
methods (e.g., a non-contact infrared thermometer (NCIT) or clinical grade contact thermometer).
Public health officials, through their experience with the device in the particular environment of use,
should determine the significance of any fever or elevated temperature based on the skin
telethermographic temperature measurement;
5. The technology should be used to measure only one subject’s temperature at a time; and
6. Visible thermal patterns are only intended for locating the points from which to extract the thermal
measurement.

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Extra Conditions of Use

1. The country the solution is being deployed in must have undergone legal, regulatory, data privacy
and network checks by Vodafone.
2. Heat Detection is not a medical grade diagnosis tool or device and only detect skin surface
temperature, not fevers. There are many underlying medical reasons for someone being hot
enough to trigger the alert that have nothing to do with COVID-19.
3. We promote this as an indoor product only (outside temperature makes the reading highly
questionable due to fluctuation in temperature).
4. We do not offer facial recognition as an option with this camera or solution
5. Customers have an obligation to comply with local data privacy and other laws, particularly if they
are storing personal images for any purposes.
6. Customers must prominently display signs at the building or area entrance alerting people that
cameras are detecting body temperature, so individuals can make an informed choice whether to
enter the building or not
7. Organisations will need to support Entry Barrier staff and receptionists in having sensitive
conversations with individuals that have been identified as having elevated skin surface
temperature. You need to carefully assess and train your teams on the appropriate steps to be
taken in the event a heat detection alert is triggered.
8. This solution does not replace the need for a medical test for COVID-19 or any other disease. It
is the first step in identifying whether an employee is potentially carrying the virus and not a
diagnosis. The outcome of the heat detection should be further confirmed using secondary,
standard clinical evaluation methods.
Annotations
The following annotations are used within this publication:

NI. When appearing in the “Fig Item” column indicates that the item is not illustrated.

NP. When appearing in the Product Code or Part Number column indicates that the item may be illustrated,
but is not available from stock as replacement item, i.e. it is a Non-Provisioned item.

NA. When appearing in the Product Code / Part Number column, indicates that no Product Code or Part
Number has been allocated.

Ref. In the ‘Number of’ column indicates that the item is listed for reference purposes only.

Vodafone Support Use Notification

During support it may be necessary to grant access to the Vodafone Support agent. To do this the business
administration should grant them a standard admin account within your domain. Some server
administrators have access to the full domain and if escalation is needed those few with access will be able
to support. We limit the access like this to protect personal data. Vodafone is not responsible for any data
loss or access to the system.

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www.vodafone.com/business
Vodafone Group 2020. This document is issued by Vodafone in confidence and is not to be reproduced in whole or
in part without the prior written permission of Vodafone. Vodafone and the Vodafone logos are trademarks of the
Vodafone Group. Other product and company names mentioned herein may be the trademarks of their respective
owners. The information contained in this publication is correct
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subject to change, and services may be modified supplemented or withdrawn by Vodafone without prior notice. All
services are subject to terms and conditions, copies of which may be obtained on request.